operations manager - beauty/wellness in Hong Kong

doris wan, randstad hong kong
job type
HK$ 70,000 - HK$ 90,000 per month

job details

hong kong
job type
working hours
HK$ 70,000 - HK$ 90,000 per month
15 years
reference number
doris wan, randstad hong kong
+852 2232 3454
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job description

about the company. Our client is a world class beauty and health aesthetic provider with strong emphasis on digitalisation and injecting the customer journey with technology. To expand and continue sustaining their business in Hong Kong, they are currently looking for a Operations Manager who lead all beauty and wellness centers and retail outlets in terms of operations efficiency, sales development and customer excellence. about the team. The company now has 1000+ employees with over 30 beauty outlets and centers in prime locations across Hong Kong. You will be working with a group of innovative pioneers in the industry. You will also lead 150+ frontline employees on manpower planning, talent development, as well as selling skills and customer service knowledge. This is an office-based position, but you are also required to visit the centers regularly. about the job.
  • Lead and monitor beauty centers' operation efficiency, manpower allocation and back of house arrangement
  • Regular centers visit to ensure operations are complied with company policies and procedures
  • Manage a team of 150+ frontline employees
  • Lead, coach and train frontline employees on store operations, product knowledge, customer service skills, selling skills and etc
  • Drive team to achieve sales targets and service excellence
  • Closely collaborate with internal departments on marketing, logistics, IT and etc
  • Keep up to date on competitors trends and make amendments to retail campaigns when necessary
skills & experiences required.
  • Bachelor degree in Business Administration or any other relevant disciplines
  • 15+ years of operations management, preferably in the retail, beauty, wellness or fitness sector
  • Strong in analytic and numerical sense; business acumen; team player
  • Proven track record in driving sales and motivating retail staff
  • Excellent in spoken English, Mandarin and Cantonese

Interested parties, please apply directly with your most updated resume, latest and expected salary package. Feel free to reach out to doris.wan@randstad.com.hk if you have any questions.


no additional skills required


no additional qualifications required

educational requirements

Bachelor Degree