- about the jobYou will supervise, coach and monitor day-to-day CS team operations (inbound/outbound calls, emails, correspondences, walk-in services & post sales call) to ensure all KPIs, regulatory requirements and service standards are consistently met and continuously uplifted. You will prepare a manpower plan to meet service demand and be prepared to directly handle CS team tasks when needed.You will develop and regularly review service manuals, standard templates / scripts and SOPs with clearly stated service standards to aid training and efficient performance of CS daily tasks.You will support the end to end resolution of any customer dissatisfaction cases. Liaise with relevant teams to identify and implement customer experience enhancement opportunities.You will assist the team head to develop and implement a customer retention program.You will analyze service data and work closely with operations or other internal teams to identify and implement customer/broker experience enhancement opportunities.You will prepare service statistics and other reports for management review. skills & experiences requiredYou are a Bachelor Degree HolderYou have at least 6 years of relevant experience in the life insurance industry, with 2 years at supervisory level You have a good knowledge of insurance productsYou have the ability to develop and maintain meaningful relationships with customers, intermediaries, colleagues and industry agenciesYou are proficient in both written and spoken English and ChineseTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the jobYou will supervise, coach and monitor day-to-day CS team operations (inbound/outbound calls, emails, correspondences, walk-in services & post sales call) to ensure all KPIs, regulatory requirements and service standards are consistently met and continuously uplifted. You will prepare a manpower plan to meet service demand and be prepared to directly handle CS team tasks when needed.You will develop and regularly review service manuals, standard templates / scripts and SOPs with clearly stated service standards to aid training and efficient performance of CS daily tasks.You will support the end to end resolution of any customer dissatisfaction cases. Liaise with relevant teams to identify and implement customer experience enhancement opportunities.You will assist the team head to develop and implement a customer retention program.You will analyze service data and work closely with operations or other internal teams to identify and implement customer/broker experience enhancement opportunities.You will prepare service statistics and other reports for management review. skills & experiences requiredYou are a Bachelor Degree HolderYou have at least 6 years of relevant experience in the life insurance industry, with 2 years at supervisory level You have a good knowledge of insurance productsYou have the ability to develop and maintain meaningful relationships with customers, intermediaries, colleagues and industry agenciesYou are proficient in both written and spoken English and ChineseTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the jobYou will revamp operations’ quality assurance (QA) program methodology in NB, PA and Claims with periodic and thematic QA. You will maintain a register of errors identified and work with functional managers to perform root cause analysis and rectification to prevent recurrence.You will work with functional managers, CS team and stakeholders to solicit and implement ideas to uplift customer/broker experience enhancement.You will coordinate gap analysis and the implementation of new regulatory guidelines / circulars.You will ensure timely closure of all open management actions arising from Compliance/Risk/Internal Audit/Complaint by working closely with operation functional managers.You will ensure periodic review of Operations’ SOP is performed and recommend changes to procedures/processes where necessary and participate in their implementation.You will assist line managers to prepare regular reports and communication for internal/external parties. skills & experiences requiredYou are a Bachelor Degree HolderYou have at least 6 years of relevant experience in the life insurance industry, with 2 years at supervisory level You have a good knowledge of insurance productsYou have the ability to develop and maintain meaningful relationships with customers, intermediaries, colleagues and industry agenciesYou are proficient in both written and spoken English and ChineseTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the jobYou will revamp operations’ quality assurance (QA) program methodology in NB, PA and Claims with periodic and thematic QA. You will maintain a register of errors identified and work with functional managers to perform root cause analysis and rectification to prevent recurrence.You will work with functional managers, CS team and stakeholders to solicit and implement ideas to uplift customer/broker experience enhancement.You will coordinate gap analysis and the implementation of new regulatory guidelines / circulars.You will ensure timely closure of all open management actions arising from Compliance/Risk/Internal Audit/Complaint by working closely with operation functional managers.You will ensure periodic review of Operations’ SOP is performed and recommend changes to procedures/processes where necessary and participate in their implementation.You will assist line managers to prepare regular reports and communication for internal/external parties. skills & experiences requiredYou are a Bachelor Degree HolderYou have at least 6 years of relevant experience in the life insurance industry, with 2 years at supervisory level You have a good knowledge of insurance productsYou have the ability to develop and maintain meaningful relationships with customers, intermediaries, colleagues and industry agenciesYou are proficient in both written and spoken English and ChineseTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the companyYou will join one of the world's largest global insurance providers. about the jobYou will assist Assistant Manager to support in daily claims operation, enquiry and continuous claims process improvementYou will assess and approve complicated claimsYou will meet service turnaround time and achieve claims KPI targetsYou will handle enquiries from various departmentsYou will assist in reviewing and improving claims processYou will assist in compiling regular management reportYou will assist in providing training to colleagues and distributorsskills & experiences requiredYou are a Bachelor Degree HolderYou are preferably with life insurance claims experienceYou are self-motivated and result-oriented, and able to work under pressureYou are customer-oriented, with good interpersonal skills To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest global insurance providers. about the jobYou will assist Assistant Manager to support in daily claims operation, enquiry and continuous claims process improvementYou will assess and approve complicated claimsYou will meet service turnaround time and achieve claims KPI targetsYou will handle enquiries from various departmentsYou will assist in reviewing and improving claims processYou will assist in compiling regular management reportYou will assist in providing training to colleagues and distributorsskills & experiences requiredYou are a Bachelor Degree HolderYou are preferably with life insurance claims experienceYou are self-motivated and result-oriented, and able to work under pressureYou are customer-oriented, with good interpersonal skills To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join one of the world's largest global insurance providers . about the jobYou will run the daily operation of Claims in accordance with Company’s service standardYou will provide information on claims experience and suggestions/executions of claims monitoring controls You will develop claim philosophy and guidelines to achieve company goals, and maintain the Operation Manual to minimize anti-selection casesYou will assist in determining system requirements for claim administrationsYou will manage the department budget and reforecast when necessary You will participate in developing new service ideas and workflow to streamline the procedure and improve serviceYou will provide training to agency about updates of claims procedures and guidelines, new industry regulations, new product, refreshment of claims knowledge and case sharingYou will provide feedbacks on new product launch, product revamp, new distribution channel in term of claims, review and comment the product specifications, function specifications, contract/endorsement wordings, claim workflow and guidelinesskills & experiences requiredYou are a Bachelor Degree Holder, preferably with FLMI/ALHCYou have 8+ years of life insurance claims experienceYou have supervision experience You are customer-oriented, with good interpersonal skillsYou have negotiation skills, with an analytical mindYou are independent to make decision and lead the team to achieve company’s goal To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest global insurance providers . about the jobYou will run the daily operation of Claims in accordance with Company’s service standardYou will provide information on claims experience and suggestions/executions of claims monitoring controls You will develop claim philosophy and guidelines to achieve company goals, and maintain the Operation Manual to minimize anti-selection casesYou will assist in determining system requirements for claim administrationsYou will manage the department budget and reforecast when necessary You will participate in developing new service ideas and workflow to streamline the procedure and improve serviceYou will provide training to agency about updates of claims procedures and guidelines, new industry regulations, new product, refreshment of claims knowledge and case sharingYou will provide feedbacks on new product launch, product revamp, new distribution channel in term of claims, review and comment the product specifications, function specifications, contract/endorsement wordings, claim workflow and guidelinesskills & experiences requiredYou are a Bachelor Degree Holder, preferably with FLMI/ALHCYou have 8+ years of life insurance claims experienceYou have supervision experience You are customer-oriented, with good interpersonal skillsYou have negotiation skills, with an analytical mindYou are independent to make decision and lead the team to achieve company’s goal To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will lead the team to meet the claim service standardYou will approve of claims cases within own claims authority and provide recommendation to senior for those claims exceeding own authority limitsYou will manage enquiries and complaints of different stakeholdersYou will assist in administration duties in claims areas such as compose claims correspondences, set up, review and revise claims procedure or guidelines or workflows and claims forms, etc.You will analyze, provide opinions and handling strategy for complaint/appeal claim cases independentlyYou will mentor junior staffs for training and development, and facilitating training sessions to sales force when necessaryYou will prepare management reports, statistical and analytical claims report in a timely manner for regular claims statistics and irregular claims trends and give proactive suggestions to enhance the quality of worksYou will take part in departmental / company projects where necessaryYou will conduct Quality Assurance review to maintain good quality service for hotline inquiry and letter writingYou will conduct Technical Audit to ensure the claim process in compliance with claims policy and company rules skills & experiences requiredYou are a Bachelor Degree Holder, preferably with FLMI/ACSYou have 4+ years of life insurance claims experience You have supervision experienceYou have excellent life insurance product knowledgeYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will lead the team to meet the claim service standardYou will approve of claims cases within own claims authority and provide recommendation to senior for those claims exceeding own authority limitsYou will manage enquiries and complaints of different stakeholdersYou will assist in administration duties in claims areas such as compose claims correspondences, set up, review and revise claims procedure or guidelines or workflows and claims forms, etc.You will analyze, provide opinions and handling strategy for complaint/appeal claim cases independentlyYou will mentor junior staffs for training and development, and facilitating training sessions to sales force when necessaryYou will prepare management reports, statistical and analytical claims report in a timely manner for regular claims statistics and irregular claims trends and give proactive suggestions to enhance the quality of worksYou will take part in departmental / company projects where necessaryYou will conduct Quality Assurance review to maintain good quality service for hotline inquiry and letter writingYou will conduct Technical Audit to ensure the claim process in compliance with claims policy and company rules skills & experiences requiredYou are a Bachelor Degree Holder, preferably with FLMI/ACSYou have 4+ years of life insurance claims experience You have supervision experienceYou have excellent life insurance product knowledgeYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will assist in managing Workers Compensation litigated claims in taking responsibility to resolve all enquiriesYou will review, resolve and finalize claims within authority limits at an optimum level and are processed effectivelyYou will process the relevant evidence and information to accurately assess the value of the litigated claim and to recognize potential fraud/recovery indicatorsYou will develop a claim case strategy to ensure appropriate reserves are assigned with investigations conducted and appropriate suppliers engagedYou will conduct in-house global settlement or be able to guide team to conduct in-house global settlementYou will communicate with all stakeholders and achieve compromised settlement to conclude the case at the earliest time and avoid litigationYou will review claims with clients and work with our healthcare specialist in minimizing claims durationYou will report to claims management team on adverse trend of development of claims and for clients with adverse claims experienceYou will assist Claims Manager to monitor and evaluate the performance of external loss adjuster whose services form part of claims servicesYou will set and monitor reserve adequately and timely and ensure the authoritative level laid down are complied withYou will supervise and coach staff on claims management skills & experiences requiredYou are a Bachelor Degree Holder, preferably with ANZIIF/ACIIYou have 3+ years of EC claims experience and 1+ years of supervision experienceYou have medical and litigation knowledgeYou understand industry standard, legislation and legal liabilityYou have experience managing both corporate and SMEs clientsYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will assist in managing Workers Compensation litigated claims in taking responsibility to resolve all enquiriesYou will review, resolve and finalize claims within authority limits at an optimum level and are processed effectivelyYou will process the relevant evidence and information to accurately assess the value of the litigated claim and to recognize potential fraud/recovery indicatorsYou will develop a claim case strategy to ensure appropriate reserves are assigned with investigations conducted and appropriate suppliers engagedYou will conduct in-house global settlement or be able to guide team to conduct in-house global settlementYou will communicate with all stakeholders and achieve compromised settlement to conclude the case at the earliest time and avoid litigationYou will review claims with clients and work with our healthcare specialist in minimizing claims durationYou will report to claims management team on adverse trend of development of claims and for clients with adverse claims experienceYou will assist Claims Manager to monitor and evaluate the performance of external loss adjuster whose services form part of claims servicesYou will set and monitor reserve adequately and timely and ensure the authoritative level laid down are complied withYou will supervise and coach staff on claims management skills & experiences requiredYou are a Bachelor Degree Holder, preferably with ANZIIF/ACIIYou have 3+ years of EC claims experience and 1+ years of supervision experienceYou have medical and litigation knowledgeYou understand industry standard, legislation and legal liabilityYou have experience managing both corporate and SMEs clientsYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyOur client is an international insurance firm providing both Life and General Insurance.about the teamThe team is dynamic and expanding. They are looking for claims officers to assist Claims Manager to handle claim casesabout the jobYou will:Handle claims including claim registration, assessment, payment and correspondence preparationsProcess claims in compliance with company service standards and department goalsHandle claim enquiries from internal department, advisor and customersAssist in enhancing the systems and workflowsSupport project and business initiatives as assigned by Managerskills & experiences requiredFresh University Graduates welcomed or at least 1 year relevant working experienceKnowledge in Employee Benefit or Property & Casualty or Life & Health products would be an advantageGood command of spoken and written English and ChineseResponsible, detail-minded and with good communication skillProficiency in MS office (Word, Excel and Chinese word processing)To apply online, please click on the link. Alternatively, for a confidential discussion please contact Cheryl Tsang on + 852 2232 3470 or email: cheryl.tsang@randstad.com.hkabout the companyOur client is an international insurance firm providing both Life and General Insurance.about the teamThe team is dynamic and expanding. They are looking for claims officers to assist Claims Manager to handle claim casesabout the jobYou will:Handle claims including claim registration, assessment, payment and correspondence preparationsProcess claims in compliance with company service standards and department goalsHandle claim enquiries from internal department, advisor and customersAssist in enhancing the systems and workflowsSupport project and business initiatives as assigned by Managerskills & experiences requiredFresh University Graduates welcomed or at least 1 year relevant working experienceKnowledge in Employee Benefit or Property & Casualty or Life & Health products would be an advantageGood command of spoken and written English and ChineseResponsible, detail-minded and with good communication skillProficiency in MS office (Word, Excel and Chinese word processing)To apply online, please click on the link. Alternatively, for a confidential discussion please contact Cheryl Tsang on + 852 2232 3470 or email: cheryl.tsang@randstad.com.hk
- about the companyYou will join one of the world leading risk management, insurance brokerage and advisory company about the jobYou will lead the Business Development and Marketing team to achieve the overall sales target assigned to the Health & Benefits line of business.You will develop a sales focus culture that promotes cross-selling and up-selling in support of our core Broking business. You will lead strategic client engagements and serve as a trusted advisor to clients in your areas of expertise.You will identify opportunities to cross-sell new products and services.You will contribute to the development of plans and budgets, delivering planned performance assigned and ensuring Hong Kong generates revenue, profit and market share growth in accordance with the Hong Kong budget plan.You will coordinate with client management teams to identify, develop and close strategic sales opportunities. You will build relationships with internal and external parties to maximize the penetration of key target accounts. skills & experiences requiredYou are strong in new business development You have proven ability to generate profitable revenue You have track record of success in managing large large client relationships and leading teams You have experiences in managing multiple people and projects and producing quality deliverables on time and within budgetTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the companyYou will join one of the world leading risk management, insurance brokerage and advisory company about the jobYou will lead the Business Development and Marketing team to achieve the overall sales target assigned to the Health & Benefits line of business.You will develop a sales focus culture that promotes cross-selling and up-selling in support of our core Broking business. You will lead strategic client engagements and serve as a trusted advisor to clients in your areas of expertise.You will identify opportunities to cross-sell new products and services.You will contribute to the development of plans and budgets, delivering planned performance assigned and ensuring Hong Kong generates revenue, profit and market share growth in accordance with the Hong Kong budget plan.You will coordinate with client management teams to identify, develop and close strategic sales opportunities. You will build relationships with internal and external parties to maximize the penetration of key target accounts. skills & experiences requiredYou are strong in new business development You have proven ability to generate profitable revenue You have track record of success in managing large large client relationships and leading teams You have experiences in managing multiple people and projects and producing quality deliverables on time and within budgetTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the companyYou will join one of the world's largest global insurance providers . about the jobYou will run the daily operation of claims in accordance with company’s service standardYou will provide information on claims experience and suggestions/executions of claims monitoring controls You will develop claim philosophy and guidelines to achieve company goals, and maintain the operation manual to minimize anti-selection casesYou will assist in determining system requirements for claim administrationsYou will manage the department budget and reforecast when necessary You will participate in developing new service ideas and workflow to streamline the procedure and improve serviceYou will provide training to agency about updates of claims procedures and guidelines, new industry regulations, new product, refreshment of claims knowledge and case sharingYou will provide feedbacks on new product launch, product revamp, new distribution channel in term of claims, review and comment the product specifications, function specifications, contract/endorsement wordings, claim workflow and guidelinesskills & experiences requiredYou are a Bachelor Degree Holder, preferably with FLMI/ALHCYou have 8+ years of life insurance claims experienceYou have supervision experience You are customer-oriented, with good interpersonal skillsYou have negotiation skills, with an analytical mindYou are independent to make decision and lead the team to achieve company’s goal To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest global insurance providers . about the jobYou will run the daily operation of claims in accordance with company’s service standardYou will provide information on claims experience and suggestions/executions of claims monitoring controls You will develop claim philosophy and guidelines to achieve company goals, and maintain the operation manual to minimize anti-selection casesYou will assist in determining system requirements for claim administrationsYou will manage the department budget and reforecast when necessary You will participate in developing new service ideas and workflow to streamline the procedure and improve serviceYou will provide training to agency about updates of claims procedures and guidelines, new industry regulations, new product, refreshment of claims knowledge and case sharingYou will provide feedbacks on new product launch, product revamp, new distribution channel in term of claims, review and comment the product specifications, function specifications, contract/endorsement wordings, claim workflow and guidelinesskills & experiences requiredYou are a Bachelor Degree Holder, preferably with FLMI/ALHCYou have 8+ years of life insurance claims experienceYou have supervision experience You are customer-oriented, with good interpersonal skillsYou have negotiation skills, with an analytical mindYou are independent to make decision and lead the team to achieve company’s goal To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will develop and execute a growth and sales strategy to ensure sustainable growth in the O2O agency channel.You will identify strategic customer segments, form new business partnerships and drive sales growth You will optimize campaigns, sales activities, agent assignments for both bancassurance and O2O agency channels.You will analyze sales data to provide data insights for management’s decision-making.You will manage and inspire a dedicated sales management team.skills & experiences requiredYou are a Bachelor Degree Holder or above You have 8 - 10 years of experience in sales development or retail marketingYou are familiar with insurance productsYou are fluent in Cantonese and English, mandarin preferredTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will develop and execute a growth and sales strategy to ensure sustainable growth in the O2O agency channel.You will identify strategic customer segments, form new business partnerships and drive sales growth You will optimize campaigns, sales activities, agent assignments for both bancassurance and O2O agency channels.You will analyze sales data to provide data insights for management’s decision-making.You will manage and inspire a dedicated sales management team.skills & experiences requiredYou are a Bachelor Degree Holder or above You have 8 - 10 years of experience in sales development or retail marketingYou are familiar with insurance productsYou are fluent in Cantonese and English, mandarin preferredTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will handle customer enquiries or complaints via regulatory bodies and distributors properly and timely.You will interact with complainants to provide and process information in response to their concerns about products and services by telephone, in person and/or in writing.You will carry out appropriate and adequate investigation for responsible complaint cases and strive to find a speedy/effective solution/service recovery to minimize the negative impact on customer experience and the business risks.You will assist in administrative support and handle tailor-made/complex correspondence within pre-set turnaround time.You will follow proper procedures with productivity and work up to required quality standards.You will follow-through with complainants and/or brokers/ex-agent during the investigation process and gather useful information in order to obtain a complete picture of the case and abnormal findings.You will challenge work practices and present options and recommendations on changes and initiatives, which will improve operation efficiency and ultimately, business success.You will identify service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emerging trends, etc) of each touch point and proactively drive relevant parties to improve customer experience.You will assist in compiling accurate and relevant regular management reports timely.You will assist the Manager to provide training on complaint handling skills and procedures to improve overall service awareness and handling skill.You will bring in new and creative ideas in service improvement from the customer perspective to enhance long term customer relationships.You will develop an effective working relationship with colleagues to ensure alignment of best working practice.You will keep abreast of the customer service market trend and propose new ideas/practices/technology, which add value to customer experience and improve overall productivity, service quality and cost efficiency.skills & experiences requiredYou are a Bachelor Degree Holder You have minimum 5 years of experience in customer service environment with complaint management exposure gained in insurance or financial industryYou have IIQE license paper I and IIYou have good knowledge of the general insurance product and operationsYou are proficient in spoken and written English, Cantonese and MandarinTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will handle customer enquiries or complaints via regulatory bodies and distributors properly and timely.You will interact with complainants to provide and process information in response to their concerns about products and services by telephone, in person and/or in writing.You will carry out appropriate and adequate investigation for responsible complaint cases and strive to find a speedy/effective solution/service recovery to minimize the negative impact on customer experience and the business risks.You will assist in administrative support and handle tailor-made/complex correspondence within pre-set turnaround time.You will follow proper procedures with productivity and work up to required quality standards.You will follow-through with complainants and/or brokers/ex-agent during the investigation process and gather useful information in order to obtain a complete picture of the case and abnormal findings.You will challenge work practices and present options and recommendations on changes and initiatives, which will improve operation efficiency and ultimately, business success.You will identify service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emerging trends, etc) of each touch point and proactively drive relevant parties to improve customer experience.You will assist in compiling accurate and relevant regular management reports timely.You will assist the Manager to provide training on complaint handling skills and procedures to improve overall service awareness and handling skill.You will bring in new and creative ideas in service improvement from the customer perspective to enhance long term customer relationships.You will develop an effective working relationship with colleagues to ensure alignment of best working practice.You will keep abreast of the customer service market trend and propose new ideas/practices/technology, which add value to customer experience and improve overall productivity, service quality and cost efficiency.skills & experiences requiredYou are a Bachelor Degree Holder You have minimum 5 years of experience in customer service environment with complaint management exposure gained in insurance or financial industryYou have IIQE license paper I and IIYou have good knowledge of the general insurance product and operationsYou are proficient in spoken and written English, Cantonese and MandarinTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the companyYou will join one of the largest global insurance and asset management providers. about the team You will join a bancassurance team which clients and leads are provided by the company. This is a fixed salary job not with monthly allowance nor monthly bonus. about the job You will close the life insurance business in accordance with defined targets. You will provide customer centric insurance advisory services to prospects & leads.You will assist in the development of internal sales tools & tactics.You will maintain good client relationships.You will be assigned leads and clients to do business with. skills & experiences requiredYou are a Bachelor Degree Holder You have IIQE license I and IIIYou have insurance sales experienceYou have strong and solid experience in selling insurance productsYou are fluent in Cantonese and EnglishIf you’re an insurance agent who is tired of working in an agency channel, this will be a very good opportunity to explore. To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the companyYou will join one of the largest global insurance and asset management providers. about the team You will join a bancassurance team which clients and leads are provided by the company. This is a fixed salary job not with monthly allowance nor monthly bonus. about the job You will close the life insurance business in accordance with defined targets. You will provide customer centric insurance advisory services to prospects & leads.You will assist in the development of internal sales tools & tactics.You will maintain good client relationships.You will be assigned leads and clients to do business with. skills & experiences requiredYou are a Bachelor Degree Holder You have IIQE license I and IIIYou have insurance sales experienceYou have strong and solid experience in selling insurance productsYou are fluent in Cantonese and EnglishIf you’re an insurance agent who is tired of working in an agency channel, this will be a very good opportunity to explore. To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will ensure all enquiries (hotline, counter, written) received from external customers, direct sales force agents, intermediaries, brokers and other business partners are handled and resolved within the performance and quality standards.You will provide quality service to our internal and external customers.You will handle customer complaints and ensure all the cases received are adequately investigated, follow through and settled up to customers’ satisfaction.You will support ad-hoc projects and special tasks such as UAT, marketing campaigns or product launch etc.You will assist senior staff to prepare management reports.You will develop effective working relationships with colleagues and across the other regions to ensure alignment of best working practice.skills & experiences requiredYou are a Bachelor Degree Holder You have minimum of 1 year experience in customer service or call centre in Life Insurance or General Insurance or Medical InsuranceYou have IIQE license paper I, II, III and V (not a must)You are customer orientedYou are proficient in spoken and written English, Cantonese and MandarinTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will ensure all enquiries (hotline, counter, written) received from external customers, direct sales force agents, intermediaries, brokers and other business partners are handled and resolved within the performance and quality standards.You will provide quality service to our internal and external customers.You will handle customer complaints and ensure all the cases received are adequately investigated, follow through and settled up to customers’ satisfaction.You will support ad-hoc projects and special tasks such as UAT, marketing campaigns or product launch etc.You will assist senior staff to prepare management reports.You will develop effective working relationships with colleagues and across the other regions to ensure alignment of best working practice.skills & experiences requiredYou are a Bachelor Degree Holder You have minimum of 1 year experience in customer service or call centre in Life Insurance or General Insurance or Medical InsuranceYou have IIQE license paper I, II, III and V (not a must)You are customer orientedYou are proficient in spoken and written English, Cantonese and MandarinTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the jobYou will support the Senior Actuarial Manager in driving and promoting the commercial agenda for the business.You will perform pricing and profitability testing for new and existing propositionsYou will support the production of robust and comprehensive Risk Assessment and Profitability Reports.You will support in the production of regular Proposition Reviews and ad-hoc analysis of existing propositionsYou will provide inputs towards the development of the wider market strategyYou will support the development and maintenance of Commercial Tools.You will be responsible for the maintenance and monitoring of the policy concession process.You will provide commercial support on system implementation through carrying out systems testing covering changes to illustration systems, policy admin system, claims and reinsurance system, etc.You will perform remediation calculations and other compensation/ restitution calculations.You will provide sound actuarial recommendation, solutions and justification on company projects and day-to-day operational issues and enquiries.You will identify and drive process improvements within the Commercial team.skills & experiences requiredYou are making good progress with actuarial examsYou are a Bachelor Degree Holder in Actuarial ScienceYou have at least 2 years of relevant actuarial experience in pricing You have a good knowledge of products, markets, regulation and legislative requirements in insurance industryYou have a good understanding of actuarial modeling and softwareYou are proficient in both written and spoken English and ChineseTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the jobYou will support the Senior Actuarial Manager in driving and promoting the commercial agenda for the business.You will perform pricing and profitability testing for new and existing propositionsYou will support the production of robust and comprehensive Risk Assessment and Profitability Reports.You will support in the production of regular Proposition Reviews and ad-hoc analysis of existing propositionsYou will provide inputs towards the development of the wider market strategyYou will support the development and maintenance of Commercial Tools.You will be responsible for the maintenance and monitoring of the policy concession process.You will provide commercial support on system implementation through carrying out systems testing covering changes to illustration systems, policy admin system, claims and reinsurance system, etc.You will perform remediation calculations and other compensation/ restitution calculations.You will provide sound actuarial recommendation, solutions and justification on company projects and day-to-day operational issues and enquiries.You will identify and drive process improvements within the Commercial team.skills & experiences requiredYou are making good progress with actuarial examsYou are a Bachelor Degree Holder in Actuarial ScienceYou have at least 2 years of relevant actuarial experience in pricing You have a good knowledge of products, markets, regulation and legislative requirements in insurance industryYou have a good understanding of actuarial modeling and softwareYou are proficient in both written and spoken English and ChineseTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the companyYou will join one of the world leading risk management, insurance brokerage and advisory company about the jobYou will generate, maintain and manage a healthy new prospective client pipeline.You will identify opportunities to promote international benefits solutions to clients, both internal and external. You will support the BD team colleagues in technical advice, and to coordinate with client management teams to identify, develop and close strategic sales opportunities.You will build relationships with internal and external parties to maximize the penetration of key target accounts.You will ensure appropriate governance and work quality processes are followed on work. skills & experiences requiredYou are a Bachelor Degree Holder or aboveYou have at least 5 years of employee benefits experience, with experience in brokerage firm is an advantage You have experience in the design of international health plans You have a proven track record in corporate sales, ability to generate profitable revenue and meeting financial targetsTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the companyYou will join one of the world leading risk management, insurance brokerage and advisory company about the jobYou will generate, maintain and manage a healthy new prospective client pipeline.You will identify opportunities to promote international benefits solutions to clients, both internal and external. You will support the BD team colleagues in technical advice, and to coordinate with client management teams to identify, develop and close strategic sales opportunities.You will build relationships with internal and external parties to maximize the penetration of key target accounts.You will ensure appropriate governance and work quality processes are followed on work. skills & experiences requiredYou are a Bachelor Degree Holder or aboveYou have at least 5 years of employee benefits experience, with experience in brokerage firm is an advantage You have experience in the design of international health plans You have a proven track record in corporate sales, ability to generate profitable revenue and meeting financial targetsTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the companyYou will join a leading medical insurance company in Hong Kong. They are looking for a candidate to promote products to new and existing customers. about the jobYou will be involved in different marketing campaigns to promote the company's products and services.You will provide customer - centric services for clients on company growth.You will handle sales enquiries and provide quality services to meet client’s needs and expectations.You will develop and maintain good relationships with prospects and clients.You will collect market information and keep abreast of the insurance industry’s development. skills & experiences requiredYou have minimum 1 year of experience in telemarketing or telesales in insurance products You are a IIQE I, III holderYou have strong communication, negotiating and influencing skillsYou are proactive, independent and self-motivated To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the companyYou will join a leading medical insurance company in Hong Kong. They are looking for a candidate to promote products to new and existing customers. about the jobYou will be involved in different marketing campaigns to promote the company's products and services.You will provide customer - centric services for clients on company growth.You will handle sales enquiries and provide quality services to meet client’s needs and expectations.You will develop and maintain good relationships with prospects and clients.You will collect market information and keep abreast of the insurance industry’s development. skills & experiences requiredYou have minimum 1 year of experience in telemarketing or telesales in insurance products You are a IIQE I, III holderYou have strong communication, negotiating and influencing skillsYou are proactive, independent and self-motivated To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the companyYou will join one of the world's largest MNCs. about the jobYou will collect and analysis data for renewalYou will organize and manage documents of policies and claimsYou will ensure subcontractors’ compliance with company’s insurance requirementYou will analyze risk of new project and prepare insurance coverage proposals to management You will review contractual insurance requirements of existing/new projectsYou will assist in integrating or acquiring established insurance programmes and new projectsskills & experiences requiredYou are a Bachelor Degree holder, preferably with ANZIIF or ACII holderYou have 1+ years of working experience in insurance or risk management industry You are proficient in English and MandarinYou are available for occasional travelExperienced candidates will be considered as Assistant Insurance ManagerTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest MNCs. about the jobYou will collect and analysis data for renewalYou will organize and manage documents of policies and claimsYou will ensure subcontractors’ compliance with company’s insurance requirementYou will analyze risk of new project and prepare insurance coverage proposals to management You will review contractual insurance requirements of existing/new projectsYou will assist in integrating or acquiring established insurance programmes and new projectsskills & experiences requiredYou are a Bachelor Degree holder, preferably with ANZIIF or ACII holderYou have 1+ years of working experience in insurance or risk management industry You are proficient in English and MandarinYou are available for occasional travelExperienced candidates will be considered as Assistant Insurance ManagerTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will lead the team to meet the claim service standardYou will approve of claims cases within own claims authority and provide recommendation to senior for those claims exceeding own authority limitsYou will manage enquiries and complaints of different stakeholdersYou will assist in administration duties in claims area such as compose claims correspondences, set up, review and revise claims procedure or guidelines or workflows and claims forms, etc.You will analyze, provide opinions and handling strategy for complaint/appeal claim cases independentlyYou will mentor junior staffs for training and development, and facilitating training sessions to sales force when necessaryYou will prepare management reports, statistical and analytical claims report in a timely manner for regular claims statistics and irregular claims trends and give proactive suggestions to enhance the quality of worksYou will take part in departmental / company projects where necessaryYou will conduct Quality Assurance review to maintain good quality service for hotline inquiry and letter writingYou will conduct Technical Audit to ensure the claim process in compliance with claims policy and company rules skills & experiences requiredYou are a Bachelor Degree Holder, preferably with FLMI/ACSYou have 4+ years of life insurance claims experience You have supervision experienceYou have excellent life insurance product knowledgeYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will lead the team to meet the claim service standardYou will approve of claims cases within own claims authority and provide recommendation to senior for those claims exceeding own authority limitsYou will manage enquiries and complaints of different stakeholdersYou will assist in administration duties in claims area such as compose claims correspondences, set up, review and revise claims procedure or guidelines or workflows and claims forms, etc.You will analyze, provide opinions and handling strategy for complaint/appeal claim cases independentlyYou will mentor junior staffs for training and development, and facilitating training sessions to sales force when necessaryYou will prepare management reports, statistical and analytical claims report in a timely manner for regular claims statistics and irregular claims trends and give proactive suggestions to enhance the quality of worksYou will take part in departmental / company projects where necessaryYou will conduct Quality Assurance review to maintain good quality service for hotline inquiry and letter writingYou will conduct Technical Audit to ensure the claim process in compliance with claims policy and company rules skills & experiences requiredYou are a Bachelor Degree Holder, preferably with FLMI/ACSYou have 4+ years of life insurance claims experience You have supervision experienceYou have excellent life insurance product knowledgeYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will assist in managing Workers Compensation (WC) litigated claims in taking responsibility to resolve all enquiriesYou will review, resolve and finalize claims within authority limits ensuring settlement at an optimum level and are processed effectivelyYou will process the relevant evidence and information to accurately assess the value of the litigated claim and to recognize potential fraud/recovery indicatorsYou will develop a claim case strategy to ensure appropriate reserves are assigned with investigations conducted and appropriate suppliers engagedYou will conduct in-house global settlement or be able to guide team to conduct in-house global settlementYou will communicate with all stakeholders and achieve compromised settlement to conclude the case at the earliest time and avoid litigationYou will review claims with clients and work with our healthcare specialist in minimizing claims durationYou will report to claims management team on adverse trend of development of claims and for clients with adverse claims experienceYou will assist Claims Manager to monitor and evaluate the performance of external loss adjuster whose services form part of claims servicesYou will set and monitor reserve adequately and timely and ensure the authoritative level laid down are complied withYou will supervise and coach staff on claims management skills & experiences requiredYou are a Bachelor Degree Holder, preferably with ANZIIF/ACIIYou have 3+ years of EC claims experience and 1+ years of supervision experienceYou have medical and litigation knowledgeYou understand industry standard, legislation and legal liabilityYou have experience managing both corporate and SMEs clientsYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will assist in managing Workers Compensation (WC) litigated claims in taking responsibility to resolve all enquiriesYou will review, resolve and finalize claims within authority limits ensuring settlement at an optimum level and are processed effectivelyYou will process the relevant evidence and information to accurately assess the value of the litigated claim and to recognize potential fraud/recovery indicatorsYou will develop a claim case strategy to ensure appropriate reserves are assigned with investigations conducted and appropriate suppliers engagedYou will conduct in-house global settlement or be able to guide team to conduct in-house global settlementYou will communicate with all stakeholders and achieve compromised settlement to conclude the case at the earliest time and avoid litigationYou will review claims with clients and work with our healthcare specialist in minimizing claims durationYou will report to claims management team on adverse trend of development of claims and for clients with adverse claims experienceYou will assist Claims Manager to monitor and evaluate the performance of external loss adjuster whose services form part of claims servicesYou will set and monitor reserve adequately and timely and ensure the authoritative level laid down are complied withYou will supervise and coach staff on claims management skills & experiences requiredYou are a Bachelor Degree Holder, preferably with ANZIIF/ACIIYou have 3+ years of EC claims experience and 1+ years of supervision experienceYou have medical and litigation knowledgeYou understand industry standard, legislation and legal liabilityYou have experience managing both corporate and SMEs clientsYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will be responsible for both pre-and post- bound activities of the assigned new or renewal accounts, providing support to the underwritersYou will communicate with brokers and customers to assure that all aspects and deadlines of delivery are fulfilledYou will maintain strong relationships with brokers and other distributors in support of business retention and acquisitionYou will manage and resolve issues related to policy issuance and is responsible for the follow up of premium payment, claims flow and cash collectionYou will assist in executing underwriting plans for standard/tacit renewals or accounts with low complexity when needed and service strategy for these product linesYou will underwrite and analyze new and renewal business of Financial Lines DivisionYou will complete business record and provide regular update on internal systemYou will measure exposure and analyze risk, determine the technical price according to agreed pricing process, quote and set coverage and negotiate terms & conditions skills & experiences requiredYou are a Bachelor Degree HolderYou have 1+ years of work experienceYou are preferably with finance and accounting knowledgeYou are preferably with data analytical knowledge with tools such as VBA and PythonYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will be responsible for both pre-and post- bound activities of the assigned new or renewal accounts, providing support to the underwritersYou will communicate with brokers and customers to assure that all aspects and deadlines of delivery are fulfilledYou will maintain strong relationships with brokers and other distributors in support of business retention and acquisitionYou will manage and resolve issues related to policy issuance and is responsible for the follow up of premium payment, claims flow and cash collectionYou will assist in executing underwriting plans for standard/tacit renewals or accounts with low complexity when needed and service strategy for these product linesYou will underwrite and analyze new and renewal business of Financial Lines DivisionYou will complete business record and provide regular update on internal systemYou will measure exposure and analyze risk, determine the technical price according to agreed pricing process, quote and set coverage and negotiate terms & conditions skills & experiences requiredYou are a Bachelor Degree HolderYou have 1+ years of work experienceYou are preferably with finance and accounting knowledgeYou are preferably with data analytical knowledge with tools such as VBA and PythonYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will assist claims manager and the claims team in claims investigation, daily claims operation, and continuous claims process improvementYou will assess and approve complicated claimsYou will monitor daily operations to be carried out smoothlyYou will handle enquiries from distribution enquiry team, customer enquiry teams and complaint teamYou will review staff performance, develop and monitor plan for staff developmentYou will drive and oversee plans for system modifications and to continue meeting, improving and anticipating customer needs, and developing relationship with agency colleaguesYou will provide training to claim colleagues and other internal staff so as to uplift their claims knowledgeYou will review and revise internal claims manuals, guidelines and practicesskills & experiences requiredYou are a Bachelor Degree Holder, qualified with FLMI or equivalentYou have 5+ years of Claim experiencesYou have a minimum of 1-year management experienceYou are able to work independently with minimal supervision in a fast-paced environmentYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will assist claims manager and the claims team in claims investigation, daily claims operation, and continuous claims process improvementYou will assess and approve complicated claimsYou will monitor daily operations to be carried out smoothlyYou will handle enquiries from distribution enquiry team, customer enquiry teams and complaint teamYou will review staff performance, develop and monitor plan for staff developmentYou will drive and oversee plans for system modifications and to continue meeting, improving and anticipating customer needs, and developing relationship with agency colleaguesYou will provide training to claim colleagues and other internal staff so as to uplift their claims knowledgeYou will review and revise internal claims manuals, guidelines and practicesskills & experiences requiredYou are a Bachelor Degree Holder, qualified with FLMI or equivalentYou have 5+ years of Claim experiencesYou have a minimum of 1-year management experienceYou are able to work independently with minimal supervision in a fast-paced environmentYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will be responsible for Property, Contractors’ All Risks & Liability (non-Bodily Injury) claimsYou will process claims payment in accordance with the company's objectivesYou will assist the manager to ensure the claims adjudication completed within agreed service standard and resources allocation for the claims teamYou will assist in enhancing the system and workflow to meet our customers’ need and services standardsYou will contact intermediaries / customers to follow up outstanding issuesYou will communicate with loss adjusters for loss adjusting issues and approve settlement within the delegated authorityskills & experiences requiredYou are a Bachelor Degree Holder, favorably qualified ANZIIYou have 2+ years of General Insurance Claim experiencesYou are preferable with experience in processing property & liability claims and with customer services experienceYou are self-motivated, analytical and detail-minded in problem solving, and with a strong sense of responsibility with high level of integrity and trustYou are able to work independently with minimal supervision in a fast-paced environmentTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will be responsible for Property, Contractors’ All Risks & Liability (non-Bodily Injury) claimsYou will process claims payment in accordance with the company's objectivesYou will assist the manager to ensure the claims adjudication completed within agreed service standard and resources allocation for the claims teamYou will assist in enhancing the system and workflow to meet our customers’ need and services standardsYou will contact intermediaries / customers to follow up outstanding issuesYou will communicate with loss adjusters for loss adjusting issues and approve settlement within the delegated authorityskills & experiences requiredYou are a Bachelor Degree Holder, favorably qualified ANZIIYou have 2+ years of General Insurance Claim experiencesYou are preferable with experience in processing property & liability claims and with customer services experienceYou are self-motivated, analytical and detail-minded in problem solving, and with a strong sense of responsibility with high level of integrity and trustYou are able to work independently with minimal supervision in a fast-paced environmentTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will be responsible for Marine Cargo & Hull claimYou will assist part of Home/PA ClaimsYou will communicate with intermediaries & clients for any claims related issuesYou will prepare claims report and claims statisticsYou will monitor and liaise with panel surveyorsskills & experiences requiredYou are a Bachelor Degree Holder, or with relevant Marine academic backgroundYou have 1 years experience in Marine sector, not necessarily working experience You are preferable with Insurance/Claims experienceYou have good interpersonal skills and are customer-orientedYou are able to work independently with minimal supervision in a fast-paced environmentTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will be responsible for Marine Cargo & Hull claimYou will assist part of Home/PA ClaimsYou will communicate with intermediaries & clients for any claims related issuesYou will prepare claims report and claims statisticsYou will monitor and liaise with panel surveyorsskills & experiences requiredYou are a Bachelor Degree Holder, or with relevant Marine academic backgroundYou have 1 years experience in Marine sector, not necessarily working experience You are preferable with Insurance/Claims experienceYou have good interpersonal skills and are customer-orientedYou are able to work independently with minimal supervision in a fast-paced environmentTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will acquire partnership and affinity with the main focus on proposition to the General Insurance business.You will formulate strategies and develop General Insurance propositions, hunt, pitch and acquire affinity partners with the aim to achieve business targets.You will achieve business targets of assigned channels and affinity partners also for New Business growth.You will acquire new partners and set up a sustainable business model.You will collaborate with internal stakeholders to develop General Insurance propositions.You will explore, search, pitch and negotiate with partners in details of campaigns, terms and conditions and customer offers etc.skills & experiences requiredYou are a Bachelor Degree Holder or above You have 8+ years of experience in insurance business development and marketingYou have solid experiences in dealing with different commercial partners or associationsTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will acquire partnership and affinity with the main focus on proposition to the General Insurance business.You will formulate strategies and develop General Insurance propositions, hunt, pitch and acquire affinity partners with the aim to achieve business targets.You will achieve business targets of assigned channels and affinity partners also for New Business growth.You will acquire new partners and set up a sustainable business model.You will collaborate with internal stakeholders to develop General Insurance propositions.You will explore, search, pitch and negotiate with partners in details of campaigns, terms and conditions and customer offers etc.skills & experiences requiredYou are a Bachelor Degree Holder or above You have 8+ years of experience in insurance business development and marketingYou have solid experiences in dealing with different commercial partners or associationsTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the jobYou will lead the underwriting team for an efficient and effective pricing process of new business and renewal policies.You will provide cost underwriting/quotation support in Group Life and Medical scheme, renewal process, renewal pricing and fulfill quotation TAT requirement. You will achieve profit objectives on underwriting and pricing, including review of claims loss ratio, policy benefits, policy terms and conditions in accordance with Actuarial and Underwriting guidelines.You will support project management from UW perspective. skills & experiences requiredYou are a Bachelor Degree Holder or aboveYou have at least 7 years of experience in insurance industry, in employee benefits field would be a plus You have strong interpersonal, communication and influencing skills You have strong underwriting experience in group life and medicalLess experienced candidate will be considered as assistant manager To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the jobYou will lead the underwriting team for an efficient and effective pricing process of new business and renewal policies.You will provide cost underwriting/quotation support in Group Life and Medical scheme, renewal process, renewal pricing and fulfill quotation TAT requirement. You will achieve profit objectives on underwriting and pricing, including review of claims loss ratio, policy benefits, policy terms and conditions in accordance with Actuarial and Underwriting guidelines.You will support project management from UW perspective. skills & experiences requiredYou are a Bachelor Degree Holder or aboveYou have at least 7 years of experience in insurance industry, in employee benefits field would be a plus You have strong interpersonal, communication and influencing skills You have strong underwriting experience in group life and medicalLess experienced candidate will be considered as assistant manager To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the jobYou will develop and distribute the technical underwriting guidelines and delegations of authority to the Distribution teams as required.You will conduct the appropriate underwriting governance, e.g. periodic underwriting file audits, for all P&C lines of business. You will ensure the Technical Underwriting team’s alignment and compliance with legal, compliance and risk management teams in formulating and executing action plans and escalating issues as required.You will contribute to the effective management of the GI P&L to drive top line and bottom line growth and to deliver the expected BU performance metrics, with particular focus on Underlying Results and Loss Ratio. skills & experiences requiredYou are a Bachelor Degree Holder or aboveYou have at least 10 years of GI underwriting experience, with Construction or Casualty experience would be a plus You have strong interpersonal, communication and influencing skills You have strong underwriting background on Personal Lines of Business/Commercial Lines of Business would be a plusTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the jobYou will develop and distribute the technical underwriting guidelines and delegations of authority to the Distribution teams as required.You will conduct the appropriate underwriting governance, e.g. periodic underwriting file audits, for all P&C lines of business. You will ensure the Technical Underwriting team’s alignment and compliance with legal, compliance and risk management teams in formulating and executing action plans and escalating issues as required.You will contribute to the effective management of the GI P&L to drive top line and bottom line growth and to deliver the expected BU performance metrics, with particular focus on Underlying Results and Loss Ratio. skills & experiences requiredYou are a Bachelor Degree Holder or aboveYou have at least 10 years of GI underwriting experience, with Construction or Casualty experience would be a plus You have strong interpersonal, communication and influencing skills You have strong underwriting background on Personal Lines of Business/Commercial Lines of Business would be a plusTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the companyYou will join a digital life insurer in Hong Kong. They are looking for a candidate to promote products to new and existing customers through outbound calls. about the jobYou will promote products through outbound calls.You will achieve the sales targets and meet service standards.You will assist in new applications and follow up requirements.You will maintain a good customer relationship.You will provide feedbacks to Managers on the Marketing campaigns and Procedure for enhancementsskills & experiences requiredYou have minimum 1 year of experience in telemarketing or telesales in insurance products You are a IIQE I, III holderYou have strong communication, negotiating and influencing skillsYou are proactive, independent and self-motivated To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the companyYou will join a digital life insurer in Hong Kong. They are looking for a candidate to promote products to new and existing customers through outbound calls. about the jobYou will promote products through outbound calls.You will achieve the sales targets and meet service standards.You will assist in new applications and follow up requirements.You will maintain a good customer relationship.You will provide feedbacks to Managers on the Marketing campaigns and Procedure for enhancementsskills & experiences requiredYou have minimum 1 year of experience in telemarketing or telesales in insurance products You are a IIQE I, III holderYou have strong communication, negotiating and influencing skillsYou are proactive, independent and self-motivated To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the companyYou will join one of the world's largest global insurance providers . about the jobYou will design and continue to twist the mechanism to do leads management so as to optimize the successful conversion based on different TM core strength to enhance the successful rate.You will provide coaching and calls best practices sharing to optimize the TM team productivity You will manage the telemarketing team, utilize resources to achieve the team targetYou will reinforce and ensure the TM team follow the proper operation procedures in line with regulatory and compliance requirementYou will supervise the telemarketing team and complies with company guideline on all sales process You will monitor the telemarketing team daily result and generate report to management and business partnersskills & experiences requiredYou have 5+ years of relevant working experience in telemarketing industry You are a IIQE I, II, III holder You are strong in insurance product knowledgeYou have excellent presentation, interpersonal and selling skillsLess experienced candidates will be considered as Telemarketing team leadTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the companyYou will join one of the world's largest global insurance providers . about the jobYou will design and continue to twist the mechanism to do leads management so as to optimize the successful conversion based on different TM core strength to enhance the successful rate.You will provide coaching and calls best practices sharing to optimize the TM team productivity You will manage the telemarketing team, utilize resources to achieve the team targetYou will reinforce and ensure the TM team follow the proper operation procedures in line with regulatory and compliance requirementYou will supervise the telemarketing team and complies with company guideline on all sales process You will monitor the telemarketing team daily result and generate report to management and business partnersskills & experiences requiredYou have 5+ years of relevant working experience in telemarketing industry You are a IIQE I, II, III holder You are strong in insurance product knowledgeYou have excellent presentation, interpersonal and selling skillsLess experienced candidates will be considered as Telemarketing team leadTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will assist claims manager and the claims team in claims investigation, daily claims operation, and continuous claims process improvementYou will assess and approve complicated claimsYou will monitor daily operations to be carried out smoothlyYou will handle enquiries from distribution enquiry team, customer enquiry teams and complaint teamYou will review staff performance, develop and monitor plan for staff developmentYou will drive and oversee plans for system modifications and to continue meeting, improving and anticipating customer needs, and developing relationship with agency colleaguesYou will provide training to claim colleagues and other internal staff so as to uplift their claims knowledgeYou will review and revise internal claims manuals, guidelines and practices skills & experiences requiredYou are a Bachelor Degree Holder, qualified with FLMI or equivalentYou have 5+ years of Claim experiencesYou have a minimum of 1-year management experienceYou are able to work independently with minimal supervision in a fast-paced environmentYou have good interpersonal skills and are customer-oriented To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will assist claims manager and the claims team in claims investigation, daily claims operation, and continuous claims process improvementYou will assess and approve complicated claimsYou will monitor daily operations to be carried out smoothlyYou will handle enquiries from distribution enquiry team, customer enquiry teams and complaint teamYou will review staff performance, develop and monitor plan for staff developmentYou will drive and oversee plans for system modifications and to continue meeting, improving and anticipating customer needs, and developing relationship with agency colleaguesYou will provide training to claim colleagues and other internal staff so as to uplift their claims knowledgeYou will review and revise internal claims manuals, guidelines and practices skills & experiences requiredYou are a Bachelor Degree Holder, qualified with FLMI or equivalentYou have 5+ years of Claim experiencesYou have a minimum of 1-year management experienceYou are able to work independently with minimal supervision in a fast-paced environmentYou have good interpersonal skills and are customer-oriented To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will be responsible for Property, Contractors’ All Risks & Liability (non-Bodily Injury) claimsYou will process claims payment in accordance with the company's objectivesYou will assist the manager to ensure the claims adjudication completed within agreed service standard and resources allocation for the claims teamYou will assist in enhancing the system and work-flow to meet our customer's need and services standardsYou will contact intermediaries / customers to follow up outstanding issuesYou will communicate with loss adjusters for loss adjusting issues and approve settlement within the delegated authorityskills & experiences requiredYou are a Bachelor Degree Holder, favourably qualified ANZIIYou have 2+ years of General Insurance Claim experiencesYou are preferable with experience in processing property & liability claims and with customer services experienceYou are self-motivated, analytical and detail-minded in problem solving, and with a strong sense of responsibility with high level of integrity and trustYou are able to work independently with minimal supervisionTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will be responsible for Property, Contractors’ All Risks & Liability (non-Bodily Injury) claimsYou will process claims payment in accordance with the company's objectivesYou will assist the manager to ensure the claims adjudication completed within agreed service standard and resources allocation for the claims teamYou will assist in enhancing the system and work-flow to meet our customer's need and services standardsYou will contact intermediaries / customers to follow up outstanding issuesYou will communicate with loss adjusters for loss adjusting issues and approve settlement within the delegated authorityskills & experiences requiredYou are a Bachelor Degree Holder, favourably qualified ANZIIYou have 2+ years of General Insurance Claim experiencesYou are preferable with experience in processing property & liability claims and with customer services experienceYou are self-motivated, analytical and detail-minded in problem solving, and with a strong sense of responsibility with high level of integrity and trustYou are able to work independently with minimal supervisionTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
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