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3 jobs found for crm

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    • permanent
    • HK$55,000 - HK$80,000 per month
    • full-time
    Senior Consumer Insight Analytics Manager, CRM / MarketingOur client is a leading conglomerate based in Hong Kong with investments and initiatives across different industries (retail, lifestyle, f&b, etc.) and regions (Hong Kong, China, Europe, etc.). With rapid expansion, our client is looking for a Senior Consumer Insight Analytics Manager to join the team. about the team.Report to the Head of DepartmentLead 2 subordinatesYoung and dynamic team cultureProjects with a big scale about the job.Develop data management framework, structure; Establish data quality standardDevelop and lead the business analytics strategies with alignment to business objectivesConduct in-depth analysis and establish different initiatives on sales performance, CRM (segmentation, predictive modelling, A/B Testing), marketing campaign effectiveness, digital and app usage, social listening, survey quantitative analysisPredict customers’ needs and preferences to further improve sales and member engagementConduct regular market intelligence and competitors research for strategic planning and decision making skills & experiences required.Bachelor Degree in Business Administration, Marketing, Statistics, Mathematics or any related discipline8+ years of experience in market research, business analysis, data analytics, etc.Candidates with less experience might be considered as ManagerProficiency in Excel, SQL and Python is a MUSTExperience in the retail, FMCG, lifestyle industries would be an advantageExperience in South China or Greater Bay Area would be an advantageExcellent people management and interpersonal skillsExcellent communications in English, Cantonese and Mandarin Interested candidates, please click APPLY NOW or send your updated resume to Scarlett Chan at scarlett.chan@randstad.com.hk
    Senior Consumer Insight Analytics Manager, CRM / MarketingOur client is a leading conglomerate based in Hong Kong with investments and initiatives across different industries (retail, lifestyle, f&b, etc.) and regions (Hong Kong, China, Europe, etc.). With rapid expansion, our client is looking for a Senior Consumer Insight Analytics Manager to join the team. about the team.Report to the Head of DepartmentLead 2 subordinatesYoung and dynamic team cultureProjects with a big scale about the job.Develop data management framework, structure; Establish data quality standardDevelop and lead the business analytics strategies with alignment to business objectivesConduct in-depth analysis and establish different initiatives on sales performance, CRM (segmentation, predictive modelling, A/B Testing), marketing campaign effectiveness, digital and app usage, social listening, survey quantitative analysisPredict customers’ needs and preferences to further improve sales and member engagementConduct regular market intelligence and competitors research for strategic planning and decision making skills & experiences required.Bachelor Degree in Business Administration, Marketing, Statistics, Mathematics or any related discipline8+ years of experience in market research, business analysis, data analytics, etc.Candidates with less experience might be considered as ManagerProficiency in Excel, SQL and Python is a MUSTExperience in the retail, FMCG, lifestyle industries would be an advantageExperience in South China or Greater Bay Area would be an advantageExcellent people management and interpersonal skillsExcellent communications in English, Cantonese and Mandarin Interested candidates, please click APPLY NOW or send your updated resume to Scarlett Chan at scarlett.chan@randstad.com.hk
    • permanent
    • HK$45,000 - HK$60,000 per month
    • full-time
    CRM Manager, Internet & AppOur client is a leading Internet company in Hong Kong. With rapid member growth and business expansion locally and regionally, our client is looking for a CRM Manager to lead the team and drive the app-driven CRM strategies. about the team.Report to the Head of CommercialisationJoin a team of 20 Dynamic and international teamExtensive regional exposureFinancially healthy and stable business about the job.Spreadhead and lead the CRM strategies and plans of the customer journey from onboarding, activation, engagement, etc. to retentionAnalyze user behaviours and formulate segmentation marketing best practicesPlan and lead CRM and marketing automation plans and growth campaignsConduct pre-campaign market research, analyze post-campaign performance and deliver actionable recommendations skills & experiences required.Degree holder of Marketing, Communications, Business, or any related discipline4+ years of experience in digital marketing, growth hacking or CRM in a fast-moving working environmentKnowledge and previous experience in CRM automation (e.g. Adobe Marketing Cloud, Salesforce Marketing Cloud, Marketo, Clevertap, Emarsys, etc.) is a MUSTExcellent stakeholders management and interpersonal skillsExcellent communication skills in Cantonese, English and Mandarin Interested candidates, please click APPLY NOW or send your updated resume to Scarlett Chan at scarlett.chan@randstad.com.hk
    CRM Manager, Internet & AppOur client is a leading Internet company in Hong Kong. With rapid member growth and business expansion locally and regionally, our client is looking for a CRM Manager to lead the team and drive the app-driven CRM strategies. about the team.Report to the Head of CommercialisationJoin a team of 20 Dynamic and international teamExtensive regional exposureFinancially healthy and stable business about the job.Spreadhead and lead the CRM strategies and plans of the customer journey from onboarding, activation, engagement, etc. to retentionAnalyze user behaviours and formulate segmentation marketing best practicesPlan and lead CRM and marketing automation plans and growth campaignsConduct pre-campaign market research, analyze post-campaign performance and deliver actionable recommendations skills & experiences required.Degree holder of Marketing, Communications, Business, or any related discipline4+ years of experience in digital marketing, growth hacking or CRM in a fast-moving working environmentKnowledge and previous experience in CRM automation (e.g. Adobe Marketing Cloud, Salesforce Marketing Cloud, Marketo, Clevertap, Emarsys, etc.) is a MUSTExcellent stakeholders management and interpersonal skillsExcellent communication skills in Cantonese, English and Mandarin Interested candidates, please click APPLY NOW or send your updated resume to Scarlett Chan at scarlett.chan@randstad.com.hk
    • permanent
    • HK$65,000 - HK$85,000 per month
    • full-time
    Creative and fun environmentStrong loyalty and CRM backgroundLuxury/ Lifestyle background is perferred Summary: Our client, a established brand and they are currently looking for a Senior CRM Manager to develop marketing strategies and events to enhance customers’ relations. Responsibilities:Lead a team to maintain the relationship with customers by launching CRM program to increase customer loyalty and satisfactionSolicit and analysis member usage patterns to implement loyalty programmes.Work closely with cross-functional team to maximize customer satisfactionCarry out the action plans to uplift the member satisfaction and service qualityCollaborate with customer-service team to design marketing programsHandle all member complaints and enquiries in a timely fashionDevelop and implement the customer loyalty strategy to improve acquisition and retention of customers.Drive new marketing strategies to improve attractiveness of current loyalty / retention programsOversee and manage on-going customer experience / events and loyalty activities Requirements:8 years of solid CRM and marketing experience with minimum 3 years experience in managerial level preferably in hospitality, customer service environment and luxury retail.University degree is preferredFluent in both written and spoken English, Cantonese and Mandarin is an advantageExperience in CRM analysis and consumer behaviour researchProactive, creative and innovative with strong interpersonal and communication skillsExperience in managing loyalty program and is passionate in meeting and working with people of different levelsPeople with less experience will be considered as Assistant CRM Manager Please apply below or reach out to elize.tai@randstad.com.hk for more details.
    Creative and fun environmentStrong loyalty and CRM backgroundLuxury/ Lifestyle background is perferred Summary: Our client, a established brand and they are currently looking for a Senior CRM Manager to develop marketing strategies and events to enhance customers’ relations. Responsibilities:Lead a team to maintain the relationship with customers by launching CRM program to increase customer loyalty and satisfactionSolicit and analysis member usage patterns to implement loyalty programmes.Work closely with cross-functional team to maximize customer satisfactionCarry out the action plans to uplift the member satisfaction and service qualityCollaborate with customer-service team to design marketing programsHandle all member complaints and enquiries in a timely fashionDevelop and implement the customer loyalty strategy to improve acquisition and retention of customers.Drive new marketing strategies to improve attractiveness of current loyalty / retention programsOversee and manage on-going customer experience / events and loyalty activities Requirements:8 years of solid CRM and marketing experience with minimum 3 years experience in managerial level preferably in hospitality, customer service environment and luxury retail.University degree is preferredFluent in both written and spoken English, Cantonese and Mandarin is an advantageExperience in CRM analysis and consumer behaviour researchProactive, creative and innovative with strong interpersonal and communication skillsExperience in managing loyalty program and is passionate in meeting and working with people of different levelsPeople with less experience will be considered as Assistant CRM Manager Please apply below or reach out to elize.tai@randstad.com.hk for more details.

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