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3 Permanent Insurance jobs found in Hong Kong

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  • manager, customer service (call / service) - am/m grade

    • permanent
    • HK$35,000 - HK$55,000 per month, bonus
    about the jobYou will lead and motivate the Customer Service Centre(s) team to ensure delivery of high-quality results that would improve customer satisfaction, company reputation and standard of fulfilling regulatory requirements. You will ensure the achievement of Customer Service Centre(s) performance KPIs (waiting time, handling time, Customer Satisfaction score, NPS, etc) by providing regular monitoring, coaching and training.You will provide advice a
    posted 22 april 2024
    about the jobYou will lead and motivate the Customer Service Centre(s) team to ensure delivery of high-quality results that would improve customer satisfaction, company reputation and standard of fulfilling regulatory requirements. You will ensure the achievement of Customer Service Centre(s) performance KPIs (waiting time, handling time, Customer Satisfaction score, NPS, etc) by providing regular monitoring, coaching and training.You will provide advice a
    show job details

  • customer service officer (up to 33k)

    • permanent
    • HK$20,000 - HK$33,000 per month, bonus
    about the job Handle inbound / outbound customer's enquiries in a professional and timely mannerMaintain good relationship with clients and assist in sales deal processing and follow-upAddress customer concerns and resolve issues promptly, escalating complex matters to appropriate departmentsCollaborate with internal teams to resolve customer inquiries and provide seamless service deliveryPrepare regular performance reports and analysis for management revi
    posted 22 april 2024
    about the job Handle inbound / outbound customer's enquiries in a professional and timely mannerMaintain good relationship with clients and assist in sales deal processing and follow-upAddress customer concerns and resolve issues promptly, escalating complex matters to appropriate departmentsCollaborate with internal teams to resolve customer inquiries and provide seamless service deliveryPrepare regular performance reports and analysis for management revi
    show job details

  • manager, customer service (m/am grade)

    • permanent
    • HK$35,000 - HK$55,000 per month, bonus
    about the job You will monitor calls / livechat traffic and arrange adequate workforce to meet service targetsYou will motivate, coach and develop juniors to sustain high and quality service levelYou will support and manage the team to meet the service standardYou will assist and support supervisor to identify service quality gapsYou will implement service improvement initiatives through system enhancementYou will handle complex and complaint calls escalat
    posted 2 april 2024
    about the job You will monitor calls / livechat traffic and arrange adequate workforce to meet service targetsYou will motivate, coach and develop juniors to sustain high and quality service levelYou will support and manage the team to meet the service standardYou will assist and support supervisor to identify service quality gapsYou will implement service improvement initiatives through system enhancementYou will handle complex and complaint calls escalat
    show job details

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