about the job In charge of the end-to-end project management process, ensuring the smooth execution of the outsourcing initiatives. Develop and maintain project plans, define project scope, and establish timelines and milestones.Conduct detailed analysis of business needs and requirements related to the Products/Operations efficiency/digital transformation projectsCollaborate with external vendors to establish effective partnerships Conduct vendor assessm
about the job In charge of the end-to-end project management process, ensuring the smooth execution of the outsourcing initiatives. Develop and maintain project plans, define project scope, and establish timelines and milestones.Conduct detailed analysis of business needs and requirements related to the Products/Operations efficiency/digital transformation projectsCollaborate with external vendors to establish effective partnerships Conduct vendor assessm
about the job Handle inbound / outbound customers’ enquiries in a professional and timely mannerMaintain good relationship with clients and assist in sales deal processing and follow-upAddress customer concerns and resolve issues promptly, escalating complex matters to appropriate departmentsCollaborate with internal teams to resolve customer inquiries and provide seamless service deliveryPrepare regular performance reports and analysis for management revi
about the job Handle inbound / outbound customers’ enquiries in a professional and timely mannerMaintain good relationship with clients and assist in sales deal processing and follow-upAddress customer concerns and resolve issues promptly, escalating complex matters to appropriate departmentsCollaborate with internal teams to resolve customer inquiries and provide seamless service deliveryPrepare regular performance reports and analysis for management revi
about the companyYou will join one of the world's largest global insurance providers about the job You will monitor calls / livechat traffic and arrange adequate workforce to meet service targetsYou will motivate, coach and develop juniors to sustain high and quality service levelYou will support and manage the team to meet the service standardYou will assist and support supervisor to identify service quality gapsYou will implement service improvement init
about the companyYou will join one of the world's largest global insurance providers about the job You will monitor calls / livechat traffic and arrange adequate workforce to meet service targetsYou will motivate, coach and develop juniors to sustain high and quality service levelYou will support and manage the team to meet the service standardYou will assist and support supervisor to identify service quality gapsYou will implement service improvement init
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