- about the jobYou will lead and motivate the Customer Service Centre(s) team to ensure delivery of high-quality results that would improve customer satisfaction, company reputation and standard of fulfilling regulatory requirements. You will ensure the achievement of Customer Service Centre(s) performance KPIs (waiting time, handling time, Customer Satisfaction score, NPS, etc) by providing regular monitoring, coaching and training.You will provide advice aabout the jobYou will lead and motivate the Customer Service Centre(s) team to ensure delivery of high-quality results that would improve customer satisfaction, company reputation and standard of fulfilling regulatory requirements. You will ensure the achievement of Customer Service Centre(s) performance KPIs (waiting time, handling time, Customer Satisfaction score, NPS, etc) by providing regular monitoring, coaching and training.You will provide advice a
- Company and Team Background Our reputable client is currently recruiting professional talents with managerial experience who are specialized in the insurance and/or financial customer service sector. The incumbent plays a pivotal role in the customer service center managing team members to ensure smooth operation and quality servicing to deliver satisfying customer experiences. This position requires a strong candidate with outstanding ability in managemenCompany and Team Background Our reputable client is currently recruiting professional talents with managerial experience who are specialized in the insurance and/or financial customer service sector. The incumbent plays a pivotal role in the customer service center managing team members to ensure smooth operation and quality servicing to deliver satisfying customer experiences. This position requires a strong candidate with outstanding ability in managemen
- about the job Manage the formulation of agency channel strategy Develop a robust process to maximize outcomes through effective delivery and implementation of initiativesUplift and transform agency business with full-ranged business support such as training, proposition, technology, digital and analytics toolsSupport specific strategy projects in collaboration with internal and external partiesAssist in annual strategic planning activities in respect of agabout the job Manage the formulation of agency channel strategy Develop a robust process to maximize outcomes through effective delivery and implementation of initiativesUplift and transform agency business with full-ranged business support such as training, proposition, technology, digital and analytics toolsSupport specific strategy projects in collaboration with internal and external partiesAssist in annual strategic planning activities in respect of ag
- about the company. Our client is a leading Chinese insurance company specializing in life insurance products, and they are seeking a highly skilled and experienced Senior Policy Administration Officer to join our dynamic team. If you have a strong background in policy administration within the life insurance industry and a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity.about the job.Manage and admiabout the company. Our client is a leading Chinese insurance company specializing in life insurance products, and they are seeking a highly skilled and experienced Senior Policy Administration Officer to join our dynamic team. If you have a strong background in policy administration within the life insurance industry and a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity.about the job.Manage and admi
