broker partnerships consultant.

about the company.
Our client is a leading international health insurance specialist with a global footprint, dedicated to providing premium medical coverage and world-class healthcare solutions to individuals, corporations, and global mobility clients.

about the team.
You will be joining a dynamic and agile Distribution team that serves as the key backbone for international brokers.

about the job. As a Broker Partnerships Consultant, you will act as the primary point of contact for an assigned portfolio of brokers.

key responsibilities.

• Serving as the primary point of contact for assigned brokers, ensuring exceptional service delivery and relationship maintenance.
• Addressing and resolving daily broker inquiries across email and phone channels efficiently and accurately.
• Investigating complex operational issues, identifying recurring patterns, and offering proactive solutions.
• Facilitating smooth policy renewals, new policy enrolments, and ongoing account maintenance.
• Balancing daily priorities effectively to handle urgent broker requests alongside standard enrolment workflows.
• Conducting broker training sessions on digital portal usage and online enrolment procedures.

qualification.

• Proven experience in client relationship management within the insurance / health sector.
• Fluent in spoken and written English and Cantonese; strong written communication skills.
• Excellent interpersonal and expectation-management skills with an empathetic yet professional demeanor.
• Strong problem-solving, decision-making, and time-management capabilities.