- Key responsibilities: Manage customer enquiries and complaints generated from different touch points such as inbound call, email, written correspondence and social media channels within the company’s service pledge in an efficient, professional and accurate mannerEstablish and maintain good customer relationships by providing one-stop customer care servicesProvide after-sales service to customers including policy endorsement and claims handlingEnsure the sKey responsibilities: Manage customer enquiries and complaints generated from different touch points such as inbound call, email, written correspondence and social media channels within the company’s service pledge in an efficient, professional and accurate mannerEstablish and maintain good customer relationships by providing one-stop customer care servicesProvide after-sales service to customers including policy endorsement and claims handlingEnsure the s
- about the job.Oversee end-to-end life policy administration and servicing, ensuring accuracy, completeness, and full compliance with internal standards and regulatory requirements.Lead, supervise, and mentor the policy administration team, managing daily operations, setting targets, and conducting regular performance reviews.Manage policy adjustments and administration for Investment-Linked Assurance Schemes (ILAS) and provide fund administration support fabout the job.Oversee end-to-end life policy administration and servicing, ensuring accuracy, completeness, and full compliance with internal standards and regulatory requirements.Lead, supervise, and mentor the policy administration team, managing daily operations, setting targets, and conducting regular performance reviews.Manage policy adjustments and administration for Investment-Linked Assurance Schemes (ILAS) and provide fund administration support f
- about the job.Oversee end-to-end life policy administration and servicing, ensuring accuracy, completeness, and full compliance with internal standards and regulatory requirements.Lead, supervise, and mentor the policy administration team, managing daily operations, setting targets, and conducting regular performance reviews.Manage policy adjustments and administration for Investment-Linked Assurance Schemes (ILAS) and provide fund administration support fabout the job.Oversee end-to-end life policy administration and servicing, ensuring accuracy, completeness, and full compliance with internal standards and regulatory requirements.Lead, supervise, and mentor the policy administration team, managing daily operations, setting targets, and conducting regular performance reviews.Manage policy adjustments and administration for Investment-Linked Assurance Schemes (ILAS) and provide fund administration support f
- Key Responsibilities1. Strategy & Business PlanningStrategic Roadmap: Help the CAO define long-term agency growth, productivity, and recruitment plans.Data Insights: Analyze performance data (sales, active agents, retention) to find trends and guide decision-making.Planning: Lead annual and quarterly business planning for the agency channel.2. Operations & GovernanceProcess Improvement: Optimize agency workflows and systems to make it easier for agents toKey Responsibilities1. Strategy & Business PlanningStrategic Roadmap: Help the CAO define long-term agency growth, productivity, and recruitment plans.Data Insights: Analyze performance data (sales, active agents, retention) to find trends and guide decision-making.Planning: Lead annual and quarterly business planning for the agency channel.2. Operations & GovernanceProcess Improvement: Optimize agency workflows and systems to make it easier for agents to
