- about the job You will monitor calls / livechat traffic and arrange adequate workforce to meet service targetsYou will motivate, coach and develop juniors to sustain high and quality service levelYou will support and manage the team to meet the service standardYou will assist and support supervisor to identify service quality gapsYou will implement service improvement initiatives through system enhancementYou will handle complex and complaint calls escalatabout the job You will monitor calls / livechat traffic and arrange adequate workforce to meet service targetsYou will motivate, coach and develop juniors to sustain high and quality service levelYou will support and manage the team to meet the service standardYou will assist and support supervisor to identify service quality gapsYou will implement service improvement initiatives through system enhancementYou will handle complex and complaint calls escalat
- about the job Assist the Head of Sales on implementation and execution of the business plans and initiativesDevelop new business ideas and lead the continuous development of Brokerage channel sales platformSales management with subordinates and review the business performance of mapped accounts regularly in accordance to sales KPIsStrengthen and maintain a good relationship to drive and implement the new initiativesIdentify the needs and demands of respectabout the job Assist the Head of Sales on implementation and execution of the business plans and initiativesDevelop new business ideas and lead the continuous development of Brokerage channel sales platformSales management with subordinates and review the business performance of mapped accounts regularly in accordance to sales KPIsStrengthen and maintain a good relationship to drive and implement the new initiativesIdentify the needs and demands of respect
- Company Overview:My client is a global insurance company, one of the largest non-life insurance groups in the world.The company operates in multiple countries across Asia, Europe, and the Americas, serving customers in over 40 countries and regions.Role Overview:This role will be responsible for providing underwriting for Personal Lines and SME business.Responsibilities:Provide technical underwriting assistance to Business teams for Personal Lines and SMECompany Overview:My client is a global insurance company, one of the largest non-life insurance groups in the world.The company operates in multiple countries across Asia, Europe, and the Americas, serving customers in over 40 countries and regions.Role Overview:This role will be responsible for providing underwriting for Personal Lines and SME business.Responsibilities:Provide technical underwriting assistance to Business teams for Personal Lines and SME
- Responsibilities:Handle, examine and settle claims according with Company philosophy and guidelinesComply with claims instructions and provide quality work effectively and efficientlyHandle claims related enquiries from the policyholders, brokers or relevant partiesSupport manager to implement initiatives to improve performanceMaintain positive relationship with all stakeholders Requirements:Bachelor’s degree in any discipline, with insurance qualificatioResponsibilities:Handle, examine and settle claims according with Company philosophy and guidelinesComply with claims instructions and provide quality work effectively and efficientlyHandle claims related enquiries from the policyholders, brokers or relevant partiesSupport manager to implement initiatives to improve performanceMaintain positive relationship with all stakeholders Requirements:Bachelor’s degree in any discipline, with insurance qualificatio
- Our client is a renowned global insurance company with a presence in over 50 countries. The Group is now seeking an Assistant Manager - EB claims to join the team in Hong Kong, covering Group Life and Group Medical claims.The key responsibilities for this position are as follows:Process and adjudicate Group Life and Group Medical claims professionally and effectively per the Company’s policies & objectivesAnalyze all claims to ensure optimal quality; proviOur client is a renowned global insurance company with a presence in over 50 countries. The Group is now seeking an Assistant Manager - EB claims to join the team in Hong Kong, covering Group Life and Group Medical claims.The key responsibilities for this position are as follows:Process and adjudicate Group Life and Group Medical claims professionally and effectively per the Company’s policies & objectivesAnalyze all claims to ensure optimal quality; provi
- about the job Support business planning through projecting sales inflow, tracking sales metrics progress, providing input on data analytics and business update Responsible for business meetings and meeting material, facilitate meetings and follow up on post meeting actionsEstimate and control departmental budget and expense, support and involve in annual strategic budget planning processBuild good relationship and maintain effective working relationship wiabout the job Support business planning through projecting sales inflow, tracking sales metrics progress, providing input on data analytics and business update Responsible for business meetings and meeting material, facilitate meetings and follow up on post meeting actionsEstimate and control departmental budget and expense, support and involve in annual strategic budget planning processBuild good relationship and maintain effective working relationship wi
- about the jobYou will lead and motivate the Customer Service Centre(s) team to ensure delivery of high-quality results that would improve customer satisfaction, company reputation and standard of fulfilling regulatory requirements. You will ensure the achievement of Customer Service Centre(s) performance KPIs (waiting time, handling time, Customer Satisfaction score, NPS, etc) by providing regular monitoring, coaching and training.You will provide advice aabout the jobYou will lead and motivate the Customer Service Centre(s) team to ensure delivery of high-quality results that would improve customer satisfaction, company reputation and standard of fulfilling regulatory requirements. You will ensure the achievement of Customer Service Centre(s) performance KPIs (waiting time, handling time, Customer Satisfaction score, NPS, etc) by providing regular monitoring, coaching and training.You will provide advice a
- about the job Assist the Head of Sales on implementation and execution of the business plans and initiativesDevelop new business ideas and lead the continuous development of Brokerage channel sales platformSales management with subordinates and review the business performance of mapped accounts regularly in accordance to sales KPIsStrengthen and maintain a good relationship to drive and implement the new initiativesIdentify the needs and demands of respectabout the job Assist the Head of Sales on implementation and execution of the business plans and initiativesDevelop new business ideas and lead the continuous development of Brokerage channel sales platformSales management with subordinates and review the business performance of mapped accounts regularly in accordance to sales KPIsStrengthen and maintain a good relationship to drive and implement the new initiativesIdentify the needs and demands of respect
- about the company. Our client is a leading Chinese insurance company specializing in life insurance products, and they are seeking a highly skilled and experienced Senior Policy Administration Officer to join our dynamic team. If you have a strong background in policy administration within the life insurance industry and a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity.about the job.Manage and admiabout the company. Our client is a leading Chinese insurance company specializing in life insurance products, and they are seeking a highly skilled and experienced Senior Policy Administration Officer to join our dynamic team. If you have a strong background in policy administration within the life insurance industry and a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity.about the job.Manage and admi
