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156 jobs found for Quality

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    • permanent
    • HK$20,000 - HK$26,000, per month, Double pay, Discretionary Bonus
    • full-time
    about the company.Our client is a leading EU buying office with over 10,000 stores globally. Hong Kong, being one of the regional headquarters, is now expanding and therefore would like to invite 3 QA professionals to join their team in Hong Kong. about the job.As a Quality Technologist (SDA), you are responsible for Ensure sample inspections and reports of the above product category are completed on time.Arrange samples to be sent to warehouse and testing lab after the evaluation is completed.Ensure all critical quality issues have been thoroughly scanned through and discussed. Also to seek further advice from other team members if needed.Support the senior members to solve all laboratory test quotation issues.Attend kick-off meetings of the responsible productsTest failure analysis and follow up recommendations to suppliers.Monitor the schedule and review the related document/ report.skills & experiences required.To be successful at this position, you needEducation background in science, engineering, supply chain or related disciplines.At least 2 year experience in a QA/QC role handling small domestic appliances/ home appliances products at any buying offices/ brand/ sourcing company.Good command of both spoken and written Cantonese, English and Mandarin is a must.other openings.Quality Engineer (Power Tools), HK$20,000 - HK$26,000 per monthQuality Technologist (Furniture), HK$20,000 - HK$26,000 per month
    about the company.Our client is a leading EU buying office with over 10,000 stores globally. Hong Kong, being one of the regional headquarters, is now expanding and therefore would like to invite 3 QA professionals to join their team in Hong Kong. about the job.As a Quality Technologist (SDA), you are responsible for Ensure sample inspections and reports of the above product category are completed on time.Arrange samples to be sent to warehouse and testing lab after the evaluation is completed.Ensure all critical quality issues have been thoroughly scanned through and discussed. Also to seek further advice from other team members if needed.Support the senior members to solve all laboratory test quotation issues.Attend kick-off meetings of the responsible productsTest failure analysis and follow up recommendations to suppliers.Monitor the schedule and review the related document/ report.skills & experiences required.To be successful at this position, you needEducation background in science, engineering, supply chain or related disciplines.At least 2 year experience in a QA/QC role handling small domestic appliances/ home appliances products at any buying offices/ brand/ sourcing company.Good command of both spoken and written Cantonese, English and Mandarin is a must.other openings.Quality Engineer (Power Tools), HK$20,000 - HK$26,000 per monthQuality Technologist (Furniture), HK$20,000 - HK$26,000 per month
    • permanent
    • full-time
    about the company.Our client is a German leading discount retailer with more than 10,000 stores around the world. The brand is famous for selling high quality products with low prices. They are currently looking for a Quality Technologist to join their team. about the job.As a Quality Technologist, you are responsible forConduct product quality check and packaging.Report the findings to the production team.Assist the production team to improve the quality of product.Liaise with external warehouses or laboratories to ensure materials and products meet with company’s quality standards.Product approval.Review and check the laboratory test quotation. Analyze failure analysis and provide suggestions for improvement to the factory.Handling QSP remarks from the German office.Discuss with the factory for product improvement.Liaise with the production and merchandising team for the CAP reports and latest schedule.Ensure and monitor the schedule is on the right track.Review the shipment document with SQC and the technical manager.skills & experiences required.To be successful at this position, you needTertiary qualification or relevant experience levelAt least 3 years experience in Small Domestic Appliance Quality Assurance / QC is highly preferredWell-organized, multi-tasking and self-motivated.Able to reading, understand, and interpret EU and US market legislation, standards, and guidelines.Strong communication skills in both written and spoken English and Chinese.
    about the company.Our client is a German leading discount retailer with more than 10,000 stores around the world. The brand is famous for selling high quality products with low prices. They are currently looking for a Quality Technologist to join their team. about the job.As a Quality Technologist, you are responsible forConduct product quality check and packaging.Report the findings to the production team.Assist the production team to improve the quality of product.Liaise with external warehouses or laboratories to ensure materials and products meet with company’s quality standards.Product approval.Review and check the laboratory test quotation. Analyze failure analysis and provide suggestions for improvement to the factory.Handling QSP remarks from the German office.Discuss with the factory for product improvement.Liaise with the production and merchandising team for the CAP reports and latest schedule.Ensure and monitor the schedule is on the right track.Review the shipment document with SQC and the technical manager.skills & experiences required.To be successful at this position, you needTertiary qualification or relevant experience levelAt least 3 years experience in Small Domestic Appliance Quality Assurance / QC is highly preferredWell-organized, multi-tasking and self-motivated.Able to reading, understand, and interpret EU and US market legislation, standards, and guidelines.Strong communication skills in both written and spoken English and Chinese.
    • permanent
    • HK$33,000 - HK$45,000, per month, Double pay, Discretionary Bonus
    • full-time
    about the company.Our client is a leading EU buying office with over 10,000 stores globally. Hong Kong, being one of the regional headquarters, is now expanding and therefore would like to invite some QA/QC professionals to join their team in Hong Kong.about the job.As a Senior Quality Engineer (Electronics), you are responsible for Ensure all production are conducted in line with company's ethical and quality policies.Manage and review production schedules from suppliers for the assigned category of products.Liaise with QC and suppliers on any capacity planning or scheduling issues.Prepare and provide weekly in production traffic light reporting to the merchandising team.Alert and notify stakeholders when any critical production and quality issues ariseResolve any production quality issues by working alongside the QC and QA teams.Conduct Pre-Production meetings when needed.Provide manufacturing technical support and procedure to reduce costs, as well as improve quality levels and production efficiency.Review IVA data provided by QC officers and ensure the accuracy of it.Oversee and review inspection activities conducted by the China QC team.Perform factory evaluations, implement and control CAPs.skills & experiences required.To be successful at this position, you needEducation background in engineering, supply chain, chemistry or related disciplines.At least 5 year experience in a QA/QC role for electrical appliances/ consumer electronics products, preferably at a EU buying office.Knowledge in AQL for product inspection.Familiar with QA/QC within a manufacturing environment is a must.Travel is required when the border reopens.Good command of both spoken and written Cantonese, English and Mandarin is a must.other openings.Quality Technologist (Power Tools), HK$20,000 - HK$25,000 per monthQuality Engineer (Toy), HK$25,000 - HK$33,000 per monthSenior Quality Engineer (Furniture), HK$35,000 - HK$45,000 per monthPlease apply for this job if you are interested in any of the above openings.
    about the company.Our client is a leading EU buying office with over 10,000 stores globally. Hong Kong, being one of the regional headquarters, is now expanding and therefore would like to invite some QA/QC professionals to join their team in Hong Kong.about the job.As a Senior Quality Engineer (Electronics), you are responsible for Ensure all production are conducted in line with company's ethical and quality policies.Manage and review production schedules from suppliers for the assigned category of products.Liaise with QC and suppliers on any capacity planning or scheduling issues.Prepare and provide weekly in production traffic light reporting to the merchandising team.Alert and notify stakeholders when any critical production and quality issues ariseResolve any production quality issues by working alongside the QC and QA teams.Conduct Pre-Production meetings when needed.Provide manufacturing technical support and procedure to reduce costs, as well as improve quality levels and production efficiency.Review IVA data provided by QC officers and ensure the accuracy of it.Oversee and review inspection activities conducted by the China QC team.Perform factory evaluations, implement and control CAPs.skills & experiences required.To be successful at this position, you needEducation background in engineering, supply chain, chemistry or related disciplines.At least 5 year experience in a QA/QC role for electrical appliances/ consumer electronics products, preferably at a EU buying office.Knowledge in AQL for product inspection.Familiar with QA/QC within a manufacturing environment is a must.Travel is required when the border reopens.Good command of both spoken and written Cantonese, English and Mandarin is a must.other openings.Quality Technologist (Power Tools), HK$20,000 - HK$25,000 per monthQuality Engineer (Toy), HK$25,000 - HK$33,000 per monthSenior Quality Engineer (Furniture), HK$35,000 - HK$45,000 per monthPlease apply for this job if you are interested in any of the above openings.
    • permanent
    • HK$35,000 - HK$40,000, per month, bonus
    • full-time
    about the jobYou will revamp operations’ quality assurance (QA) program methodology in NB, PA and Claims with periodic and thematic QA. You will maintain a register of errors identified and work with functional managers to perform root cause analysis and rectification to prevent recurrence.You will work with functional managers, CS team and stakeholders to solicit and implement ideas to uplift customer/broker experience enhancement.You will coordinate gap analysis and the implementation of new regulatory guidelines / circulars.You will ensure timely closure of all open management actions arising from Compliance/Risk/Internal Audit/Complaint by working closely with operation functional managers.You will ensure periodic review of Operations’ SOP is performed and recommend changes to procedures/processes where necessary and participate in their implementation.You will assist line managers to prepare regular reports and communication for internal/external parties. skills & experiences requiredYou are a Bachelor Degree HolderYou have at least 6 years of relevant experience in the life insurance industry, with 2 years at supervisory level You have a good knowledge of insurance productsYou have the ability to develop and maintain meaningful relationships with customers, intermediaries, colleagues and industry agenciesYou are proficient in both written and spoken English and ChineseTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
    about the jobYou will revamp operations’ quality assurance (QA) program methodology in NB, PA and Claims with periodic and thematic QA. You will maintain a register of errors identified and work with functional managers to perform root cause analysis and rectification to prevent recurrence.You will work with functional managers, CS team and stakeholders to solicit and implement ideas to uplift customer/broker experience enhancement.You will coordinate gap analysis and the implementation of new regulatory guidelines / circulars.You will ensure timely closure of all open management actions arising from Compliance/Risk/Internal Audit/Complaint by working closely with operation functional managers.You will ensure periodic review of Operations’ SOP is performed and recommend changes to procedures/processes where necessary and participate in their implementation.You will assist line managers to prepare regular reports and communication for internal/external parties. skills & experiences requiredYou are a Bachelor Degree HolderYou have at least 6 years of relevant experience in the life insurance industry, with 2 years at supervisory level You have a good knowledge of insurance productsYou have the ability to develop and maintain meaningful relationships with customers, intermediaries, colleagues and industry agenciesYou are proficient in both written and spoken English and ChineseTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
    • permanent
    • HK$18,000 - HK$20,000 per month
    • full-time
    about the company.Our client is a Singapore company with a simple and clear vision. The brand is famous for selling high quality products with low prices. They are currently looking for a Quality Assurance Executive to join their team. about the job.As a Quality Assurance Executive, you are responsible forDaily quality inspections of incoming materials, semi-finished products and finished productInspections of farms for Good Agricultural Practices are conducted on a daily basisConduct process and quality inspection recordsDocumented procedures and quality standards.Conduct a gap analysis when necessary.Provide quality-related training and GAP induction to operation teamWork with the operations team to resolve issues and execute improvement plans.Conduct internal audits and Quality Audits..skills & experiences required.To be successful at this position, you needBachelor degree or above in Food Technology/Nutrition/Dietetics or related field.Minimum of 3 years experience in the food sector or related field will be an advantage.Well-organized, problem-solving and self-motivation.Ability to work independentlyExperience in ISO22000 will be an advantageGood command of both spoken and written Cantonese and English.
    about the company.Our client is a Singapore company with a simple and clear vision. The brand is famous for selling high quality products with low prices. They are currently looking for a Quality Assurance Executive to join their team. about the job.As a Quality Assurance Executive, you are responsible forDaily quality inspections of incoming materials, semi-finished products and finished productInspections of farms for Good Agricultural Practices are conducted on a daily basisConduct process and quality inspection recordsDocumented procedures and quality standards.Conduct a gap analysis when necessary.Provide quality-related training and GAP induction to operation teamWork with the operations team to resolve issues and execute improvement plans.Conduct internal audits and Quality Audits..skills & experiences required.To be successful at this position, you needBachelor degree or above in Food Technology/Nutrition/Dietetics or related field.Minimum of 3 years experience in the food sector or related field will be an advantage.Well-organized, problem-solving and self-motivation.Ability to work independentlyExperience in ISO22000 will be an advantageGood command of both spoken and written Cantonese and English.
    • permanent
    • full-time
    about the company.Our client is a leading global independent distributor of electronic components with operations in more than 8 countries. They are currently looking for a Quality Control Engineer to join their team. about the job.As a Quality Control Engineer, you are responsible forCarry out incoming inspections on all electronic components in line with the IQC process of the company. Collaborate closely with key internal and external stakeholders to resolve any quality issues. Create a non-conformance report when required.Ensure all parts and components meet the quality standards, including non-confirming and or counterfeit parts.Setup and execute testing and inspection.Participate in the process of Continuous Process Improvement. skills & experiences required.To be successful at this position, you needDiploma in engineering or related discipline.Minimum of 2 years experience in quality testing.Experience in ISO9001, ESD audits, 5S or counterfeit detection is preferred.Holding an IDEA-ICE-3000 certificate would be an advantage.Ability to work independentlyGood command of both spoken and written Cantonese and English.
    about the company.Our client is a leading global independent distributor of electronic components with operations in more than 8 countries. They are currently looking for a Quality Control Engineer to join their team. about the job.As a Quality Control Engineer, you are responsible forCarry out incoming inspections on all electronic components in line with the IQC process of the company. Collaborate closely with key internal and external stakeholders to resolve any quality issues. Create a non-conformance report when required.Ensure all parts and components meet the quality standards, including non-confirming and or counterfeit parts.Setup and execute testing and inspection.Participate in the process of Continuous Process Improvement. skills & experiences required.To be successful at this position, you needDiploma in engineering or related discipline.Minimum of 2 years experience in quality testing.Experience in ISO9001, ESD audits, 5S or counterfeit detection is preferred.Holding an IDEA-ICE-3000 certificate would be an advantage.Ability to work independentlyGood command of both spoken and written Cantonese and English.
    • permanent
    • HK$55,000 - HK$70,000, per month, Double pay, Discretionary Bonus
    • full-time
    about the company.Our client is a leading EU buying office with over 10,000 stores globally. Hong Kong, being one of the regional headquarters, is now expanding and therefore would like to invite a passionate and experienced QA/QC professional to join their team in Hong Kong. about the job.As a Quality Manager (Hardgoods/ Electronics), you are responsible for Perform audits and inspections when requested.Produce comprehensive reports, such as traffic light reporting of QC team inspections results, non-conformance and suppliers/ factories activities by working closely with the process improvement team.Take initiative in driving improvement, streamlining and efficiency of the quality control processes.Communicate and coordinate with key stakeholders including suppliers, quality assurance and merchandising teams in all quality issues during the mass production stage.Ensure all production occurs in line with the ethical sourcing policies and SOP of the company.Ensure IAN's in development are planned in accordance with the lead time of factories.Conduct PP meetings and handover meetings with factories.Ensure production quality across the production process of each product by properly documenting PP meeting agreements and notes.Perform product/ progress risk assessment.Manage, review and improve the team performance.Allocate team resources for different projects to meet both on time delivery and production quality standard.Develop and streamline the inspection checklist/ SOP and defect classifications.Provide manufacturing technical support and establish key measures to reduce manufacturing cost while improve the quality and production efficiency.Headcount planning, training and career development of team members.Provide technical support and insights by engaging in kick off meetings, qa meetings, risk assessments, supplier/ third party lab meetings as requested.skills & experiences required.To be successful at this position, you needEducation background in engineering, supply chain or related disciplines.At least 10 year experience in a QA/QC role, handling hardgoods/ electronics/ tools products with a good understanding in manufacturing environment.At least 3 year experience of managing a team of QA/QC.Knowledge in AQL for product inspection.Good presentation and project management skills.20%-25% travel is expected when the border is reopen.Good command of both spoken and written Cantonese, English and Mandarin is a must.
    about the company.Our client is a leading EU buying office with over 10,000 stores globally. Hong Kong, being one of the regional headquarters, is now expanding and therefore would like to invite a passionate and experienced QA/QC professional to join their team in Hong Kong. about the job.As a Quality Manager (Hardgoods/ Electronics), you are responsible for Perform audits and inspections when requested.Produce comprehensive reports, such as traffic light reporting of QC team inspections results, non-conformance and suppliers/ factories activities by working closely with the process improvement team.Take initiative in driving improvement, streamlining and efficiency of the quality control processes.Communicate and coordinate with key stakeholders including suppliers, quality assurance and merchandising teams in all quality issues during the mass production stage.Ensure all production occurs in line with the ethical sourcing policies and SOP of the company.Ensure IAN's in development are planned in accordance with the lead time of factories.Conduct PP meetings and handover meetings with factories.Ensure production quality across the production process of each product by properly documenting PP meeting agreements and notes.Perform product/ progress risk assessment.Manage, review and improve the team performance.Allocate team resources for different projects to meet both on time delivery and production quality standard.Develop and streamline the inspection checklist/ SOP and defect classifications.Provide manufacturing technical support and establish key measures to reduce manufacturing cost while improve the quality and production efficiency.Headcount planning, training and career development of team members.Provide technical support and insights by engaging in kick off meetings, qa meetings, risk assessments, supplier/ third party lab meetings as requested.skills & experiences required.To be successful at this position, you needEducation background in engineering, supply chain or related disciplines.At least 10 year experience in a QA/QC role, handling hardgoods/ electronics/ tools products with a good understanding in manufacturing environment.At least 3 year experience of managing a team of QA/QC.Knowledge in AQL for product inspection.Good presentation and project management skills.20%-25% travel is expected when the border is reopen.Good command of both spoken and written Cantonese, English and Mandarin is a must.
    • permanent
    • HK$25,000 - HK$45,000, per month, Double pay, Discretionary Bonus
    • full-time
    about the company.Our client is a leading EU buying office with over 10,000 stores globally. Hong Kong, being one of the regional headquarters, is now expanding and therefore would like to invite some QA/QC professionals to join their team in Hong Kong. about the job.As a Senior Quality Engineer (Furniture/ Sports/ Outdoor), you are responsible for Ensure all production are conducted in line with company's ethical and quality policies.Manage and review production schedules from suppliers for the assigned category of products.Liaise with QC and suppliers on any capacity planning or scheduling issues.Prepare and provide weakly in production traffic light reporting to the merchandising team.Alert and notify stakeholders when any critical production and quality issues ariseResolve any production quality issues by working alongside the QC and QA teams.Conduct Pre-Production meetings when needed.Provide manufacturing technical support and procedure to reduce costs, as well as improve quality levels and production efficiency.Review IVA data provided by QC officers and ensure the accuracy of it.Oversee and review inspection activities conducted by the QC.Perform factory evaluations, implement and control CAPs.skills & experiences required.To be successful at this position, you needEducation background in engineering, supply chain or related disciplines.At least 5 year experience in a QA/QC/ project engineer/ technical engineer role, handling furniture/ sports/ outdoor products within a manufacturing environment.Knowledge in AQL for product inspection.Good project management experience.25%-30% travel is expected when the border is reopen.Good command of both spoken and written Cantonese, English and Mandarin is a must.other openings.Quality Engineer (Power Tools), HK$20,000 - HK$25,000 per monthQuality Engineer (Small Domestic Appliances), HK$20,000 - HK$25,000 per month
    about the company.Our client is a leading EU buying office with over 10,000 stores globally. Hong Kong, being one of the regional headquarters, is now expanding and therefore would like to invite some QA/QC professionals to join their team in Hong Kong. about the job.As a Senior Quality Engineer (Furniture/ Sports/ Outdoor), you are responsible for Ensure all production are conducted in line with company's ethical and quality policies.Manage and review production schedules from suppliers for the assigned category of products.Liaise with QC and suppliers on any capacity planning or scheduling issues.Prepare and provide weakly in production traffic light reporting to the merchandising team.Alert and notify stakeholders when any critical production and quality issues ariseResolve any production quality issues by working alongside the QC and QA teams.Conduct Pre-Production meetings when needed.Provide manufacturing technical support and procedure to reduce costs, as well as improve quality levels and production efficiency.Review IVA data provided by QC officers and ensure the accuracy of it.Oversee and review inspection activities conducted by the QC.Perform factory evaluations, implement and control CAPs.skills & experiences required.To be successful at this position, you needEducation background in engineering, supply chain or related disciplines.At least 5 year experience in a QA/QC/ project engineer/ technical engineer role, handling furniture/ sports/ outdoor products within a manufacturing environment.Knowledge in AQL for product inspection.Good project management experience.25%-30% travel is expected when the border is reopen.Good command of both spoken and written Cantonese, English and Mandarin is a must.other openings.Quality Engineer (Power Tools), HK$20,000 - HK$25,000 per monthQuality Engineer (Small Domestic Appliances), HK$20,000 - HK$25,000 per month
    • permanent
    • full-time
    about the company.Our client is a German leading discount retailer with more than 10,000 stores around the world. The brand is famous for selling high quality products with low prices. They are currently looking for a Quality Technologist to join their team. about the job.As a Quality Technologist, you are responsible forConduct product quality check and packaging.Report the findings to the production team.Assist the production team to improve the quality of product.Liaise with external warehouses or laboratories to ensure materials and products meet with company’s quality standards.Product approval.Review and check the laboratory test quotation. Analyze failure analysis and provide suggestions for improvement to the factory.Handling QSP remarks from the German office.Discuss with the factory for product improvement.Liaise with the production and merchandising team for the CAP reports and latest schedule.Ensure and monitor the schedule is on the right track.Review the shipment document with SQC and the technical manager.skills & experiences required.To be successful at this position, you needTertiary qualification or relevant experience levelAt least 3 years experience in Small Domestic Appliance / Power Tools / Household / Leisure / QA / QC is highly preferredWell-organized, multi-tasking and self-motivated.Able to read, understand, and interpret EU and US market legislation, standards, and guidelines.Strong communication skills in both written and spoken English and Chinese.
    about the company.Our client is a German leading discount retailer with more than 10,000 stores around the world. The brand is famous for selling high quality products with low prices. They are currently looking for a Quality Technologist to join their team. about the job.As a Quality Technologist, you are responsible forConduct product quality check and packaging.Report the findings to the production team.Assist the production team to improve the quality of product.Liaise with external warehouses or laboratories to ensure materials and products meet with company’s quality standards.Product approval.Review and check the laboratory test quotation. Analyze failure analysis and provide suggestions for improvement to the factory.Handling QSP remarks from the German office.Discuss with the factory for product improvement.Liaise with the production and merchandising team for the CAP reports and latest schedule.Ensure and monitor the schedule is on the right track.Review the shipment document with SQC and the technical manager.skills & experiences required.To be successful at this position, you needTertiary qualification or relevant experience levelAt least 3 years experience in Small Domestic Appliance / Power Tools / Household / Leisure / QA / QC is highly preferredWell-organized, multi-tasking and self-motivated.Able to read, understand, and interpret EU and US market legislation, standards, and guidelines.Strong communication skills in both written and spoken English and Chinese.
    • permanent
    • HK$60,000 - HK$75,000, per month, performance bonus
    • full-time
    about the company.Our client is a Global Corporate Investment Bank providing quality financial services, capital markets, corporate loans and investment advisory to corporate clients. Currently, they are hiring a Regulatory Reporting - VP to join their Finance Department in Hong Kong. about the team. You will lead a team of 2-3 to deliver quality regulatory reports. The Bank offers a friendly, stable and team-orientated work environment, competitive benefits and performance bonus. about the job. Reporting to the Head of Finance, you will be: Lead and manage a small Regulatory Reporting team sitting in Hong Kong Prepare and review submission of HKMA and SFC returns in the highest standardsPerform quality HKMA regulatory reports and banking returns according to HKMA requirements Perform financial disclosure reports in accordance to the Banking Disclosure Rule Monitor liquidity ratios and provide relevant updates to business stakeholdersImplement new policies/ procedures in order to enhance operational efficiency of your teamDeliver effective controls through system upgrades, UAT and projects implementation skills & experiences required. Degree holder in Accounting, Finance or related disciplineQualified member in HKICPA, ACCA or equivalent Minimum 7-8 years experience in regulatory reporting including HKMA, FRR returnsKeep abreast with regulatory changes e.g. Liquidity and Capital rules, Basel IIIExcellent interpersonal and communication skills, good work ethics and positive attitudeGood command of written and spoken English and Chinese how to apply.To apply online, please click on the link below. Alternatively, for a confidential discussion please contact Mimi Chak on + 852 2232 3420 or email: mimi.chak@randstad.com.hk
    about the company.Our client is a Global Corporate Investment Bank providing quality financial services, capital markets, corporate loans and investment advisory to corporate clients. Currently, they are hiring a Regulatory Reporting - VP to join their Finance Department in Hong Kong. about the team. You will lead a team of 2-3 to deliver quality regulatory reports. The Bank offers a friendly, stable and team-orientated work environment, competitive benefits and performance bonus. about the job. Reporting to the Head of Finance, you will be: Lead and manage a small Regulatory Reporting team sitting in Hong Kong Prepare and review submission of HKMA and SFC returns in the highest standardsPerform quality HKMA regulatory reports and banking returns according to HKMA requirements Perform financial disclosure reports in accordance to the Banking Disclosure Rule Monitor liquidity ratios and provide relevant updates to business stakeholdersImplement new policies/ procedures in order to enhance operational efficiency of your teamDeliver effective controls through system upgrades, UAT and projects implementation skills & experiences required. Degree holder in Accounting, Finance or related disciplineQualified member in HKICPA, ACCA or equivalent Minimum 7-8 years experience in regulatory reporting including HKMA, FRR returnsKeep abreast with regulatory changes e.g. Liquidity and Capital rules, Basel IIIExcellent interpersonal and communication skills, good work ethics and positive attitudeGood command of written and spoken English and Chinese how to apply.To apply online, please click on the link below. Alternatively, for a confidential discussion please contact Mimi Chak on + 852 2232 3420 or email: mimi.chak@randstad.com.hk
    • permanent
    • HK$50,000 - HK$60,000, per month, Discretionary Bonus
    • full-time
    about the company.Randstad has partnered with an exciting Fintech business located in Hong Kong, who are seeking a QA Lead/Senior QA Engineer. The business has built a diversified platform offering various financial services via a digital solution. They are a business who is growing considerably and offering a flexible & dynamic working environment.about the job.Perform automation & manual testing for in-house web & mobile applicationsWork closely with Product Owner & Software Development Team to understand the product detailsPlan and create test plans, strategies and and drive execution to ensure the quality of the applicationsSet quality standards in coding for the developers to be able to come up with clean codeEnsure the testing with high test coverage and stability of the testing environment skills & experiences required.5+ years in relevant quality assurance experience, banking/fintech/financial services background is a plusSolid experience in automation & manual testing for web & mobile applicationsFamiliar with any of automation tools and frameworks such as Selenium/Appium/Cucumber/Karate etc.Good understanding of SDLC, QA methodologies and processesGood in spoken and written English is a mustCandidate with less experience will be considered as Senior QA EngineerExisting Hong Kong Working Visa holder will also be consideredIf you’re interested in this exciting opportunity please don’t delay and click APPLY NOW or for more information you can reach out to Kelvin Chu via kelvin.chu@ randstad.com.hk
    about the company.Randstad has partnered with an exciting Fintech business located in Hong Kong, who are seeking a QA Lead/Senior QA Engineer. The business has built a diversified platform offering various financial services via a digital solution. They are a business who is growing considerably and offering a flexible & dynamic working environment.about the job.Perform automation & manual testing for in-house web & mobile applicationsWork closely with Product Owner & Software Development Team to understand the product detailsPlan and create test plans, strategies and and drive execution to ensure the quality of the applicationsSet quality standards in coding for the developers to be able to come up with clean codeEnsure the testing with high test coverage and stability of the testing environment skills & experiences required.5+ years in relevant quality assurance experience, banking/fintech/financial services background is a plusSolid experience in automation & manual testing for web & mobile applicationsFamiliar with any of automation tools and frameworks such as Selenium/Appium/Cucumber/Karate etc.Good understanding of SDLC, QA methodologies and processesGood in spoken and written English is a mustCandidate with less experience will be considered as Senior QA EngineerExisting Hong Kong Working Visa holder will also be consideredIf you’re interested in this exciting opportunity please don’t delay and click APPLY NOW or for more information you can reach out to Kelvin Chu via kelvin.chu@ randstad.com.hk
    • permanent
    • HK$30,000 - HK$40,000, per month, bonus
    • full-time
    about the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will lead the team to meet the claim service standardYou will approve of claims cases within own claims authority and provide recommendation to senior for those claims exceeding own authority limitsYou will manage enquiries and complaints of different stakeholdersYou will assist in administration duties in claims area such as compose claims correspondences, set up, review and revise claims procedure or guidelines or workflows and claims forms, etc.You will analyze, provide opinions and handling strategy for complaint/appeal claim cases independentlyYou will mentor junior staffs for training and development, and facilitating training sessions to sales force when necessaryYou will prepare management reports, statistical and analytical claims report in a timely manner for regular claims statistics and irregular claims trends and give proactive suggestions to enhance the quality of worksYou will take part in departmental / company projects where necessaryYou will conduct Quality Assurance review to maintain good quality service for hotline inquiry and letter writingYou will conduct Technical Audit to ensure the claim process in compliance with claims policy and company rules skills & experiences requiredYou are a Bachelor Degree Holder, preferably with FLMI/ACSYou have 4+ years of life insurance claims experience You have supervision experienceYou have excellent life insurance product knowledgeYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
    about the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will lead the team to meet the claim service standardYou will approve of claims cases within own claims authority and provide recommendation to senior for those claims exceeding own authority limitsYou will manage enquiries and complaints of different stakeholdersYou will assist in administration duties in claims area such as compose claims correspondences, set up, review and revise claims procedure or guidelines or workflows and claims forms, etc.You will analyze, provide opinions and handling strategy for complaint/appeal claim cases independentlyYou will mentor junior staffs for training and development, and facilitating training sessions to sales force when necessaryYou will prepare management reports, statistical and analytical claims report in a timely manner for regular claims statistics and irregular claims trends and give proactive suggestions to enhance the quality of worksYou will take part in departmental / company projects where necessaryYou will conduct Quality Assurance review to maintain good quality service for hotline inquiry and letter writingYou will conduct Technical Audit to ensure the claim process in compliance with claims policy and company rules skills & experiences requiredYou are a Bachelor Degree Holder, preferably with FLMI/ACSYou have 4+ years of life insurance claims experience You have supervision experienceYou have excellent life insurance product knowledgeYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
    • permanent
    • HK$30,000 - HK$40,000, per month, bonus
    • full-time
    about the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will lead the team to meet the claim service standardYou will approve of claims cases within own claims authority and provide recommendation to senior for those claims exceeding own authority limitsYou will manage enquiries and complaints of different stakeholdersYou will assist in administration duties in claims areas such as compose claims correspondences, set up, review and revise claims procedure or guidelines or workflows and claims forms, etc.You will analyze, provide opinions and handling strategy for complaint/appeal claim cases independentlyYou will mentor junior staffs for training and development, and facilitating training sessions to sales force when necessaryYou will prepare management reports, statistical and analytical claims report in a timely manner for regular claims statistics and irregular claims trends and give proactive suggestions to enhance the quality of worksYou will take part in departmental / company projects where necessaryYou will conduct Quality Assurance review to maintain good quality service for hotline inquiry and letter writingYou will conduct Technical Audit to ensure the claim process in compliance with claims policy and company rules skills & experiences requiredYou are a Bachelor Degree Holder, preferably with FLMI/ACSYou have 4+ years of life insurance claims experience You have supervision experienceYou have excellent life insurance product knowledgeYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
    about the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will lead the team to meet the claim service standardYou will approve of claims cases within own claims authority and provide recommendation to senior for those claims exceeding own authority limitsYou will manage enquiries and complaints of different stakeholdersYou will assist in administration duties in claims areas such as compose claims correspondences, set up, review and revise claims procedure or guidelines or workflows and claims forms, etc.You will analyze, provide opinions and handling strategy for complaint/appeal claim cases independentlyYou will mentor junior staffs for training and development, and facilitating training sessions to sales force when necessaryYou will prepare management reports, statistical and analytical claims report in a timely manner for regular claims statistics and irregular claims trends and give proactive suggestions to enhance the quality of worksYou will take part in departmental / company projects where necessaryYou will conduct Quality Assurance review to maintain good quality service for hotline inquiry and letter writingYou will conduct Technical Audit to ensure the claim process in compliance with claims policy and company rules skills & experiences requiredYou are a Bachelor Degree Holder, preferably with FLMI/ACSYou have 4+ years of life insurance claims experience You have supervision experienceYou have excellent life insurance product knowledgeYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
    • permanent
    • HK$18,000 - HK$35,000 per year
    • full-time
    about the company.Our client is a U.S leading off-price retailer with more than 4700 stores around the world. .The brand is famous for selling high quality products with low prices. They are currently looking for a sourcing specialist to join their team. about the job.As a Sourcing Specialist, you are responsible for Understands and connects sourcing strategies with buying vision and strategy, and reacts to market changes.Source vendors and products based on the buying team's goals and requirements.Research new opportunities based on market trends.Liaise with relevant parties to ensure the schedules are on track .Work with buyers to negotiate the best price for an item.Resolve any production quality issues by working alongside the manufacturing facilities.Assist the Sourcing Manager in meeting the company's target.skills & experiences required.To be successful at this position, you needBachelor's degree or equivalent experienceMinimum of 5 years experience in seasonal/household/lighting products, buying office preferredGood problem solving and interpersonal skills. Detail-oriented is a must.A team player with a positive attitude to achieve company targets and objectives.Strong communication skills in both written and spoken English and Chinese
    about the company.Our client is a U.S leading off-price retailer with more than 4700 stores around the world. .The brand is famous for selling high quality products with low prices. They are currently looking for a sourcing specialist to join their team. about the job.As a Sourcing Specialist, you are responsible for Understands and connects sourcing strategies with buying vision and strategy, and reacts to market changes.Source vendors and products based on the buying team's goals and requirements.Research new opportunities based on market trends.Liaise with relevant parties to ensure the schedules are on track .Work with buyers to negotiate the best price for an item.Resolve any production quality issues by working alongside the manufacturing facilities.Assist the Sourcing Manager in meeting the company's target.skills & experiences required.To be successful at this position, you needBachelor's degree or equivalent experienceMinimum of 5 years experience in seasonal/household/lighting products, buying office preferredGood problem solving and interpersonal skills. Detail-oriented is a must.A team player with a positive attitude to achieve company targets and objectives.Strong communication skills in both written and spoken English and Chinese
    • permanent
    • full-time
    Clinic Operations ManagerWe're currently partnering with a private medical aesthetic business in Hong Kong to expand their operations capabilities. To cope with their expanding plan, they are looking for an Operations Manager to oversee the daily operation of the clinic and to lead the therapist team.Job Responsibilities:Responsible for clinic operations including manpower management, customer case follow-up, forecasting and budgetingLead and motivate front line team on achieving Clinic goals and provide high quality of customer servicesDesign and organise internal training courses Perform data analysis and complete assigned tasks from management team, including sales report and pricingResponsible to implement and maintain standard operation procedures Conduct routine preventive maintenance and quality assurance checks Work closely with cross functional team to formulate and implement business strategies to achieve organisational goalsJob Requirements:Degree holder Minimum 4 years operational experience in a clinic or health/beauty related organisations Experience in people/team management is required Excellent people skill, time management skills, detail-minded and with strong work ethnics Good problem-solving and communication skillsGood command of English and ChineseFor interested parties, please send your updated resume to Tommy Wong at tommy.wong@randstad.com.hk for more information.
    Clinic Operations ManagerWe're currently partnering with a private medical aesthetic business in Hong Kong to expand their operations capabilities. To cope with their expanding plan, they are looking for an Operations Manager to oversee the daily operation of the clinic and to lead the therapist team.Job Responsibilities:Responsible for clinic operations including manpower management, customer case follow-up, forecasting and budgetingLead and motivate front line team on achieving Clinic goals and provide high quality of customer servicesDesign and organise internal training courses Perform data analysis and complete assigned tasks from management team, including sales report and pricingResponsible to implement and maintain standard operation procedures Conduct routine preventive maintenance and quality assurance checks Work closely with cross functional team to formulate and implement business strategies to achieve organisational goalsJob Requirements:Degree holder Minimum 4 years operational experience in a clinic or health/beauty related organisations Experience in people/team management is required Excellent people skill, time management skills, detail-minded and with strong work ethnics Good problem-solving and communication skillsGood command of English and ChineseFor interested parties, please send your updated resume to Tommy Wong at tommy.wong@randstad.com.hk for more information.
    • permanent
    • HK$20,000 - HK$30,000, per month, 2 months bonus
    • full-time
    about the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will ensure all enquiries (hotline, counter, written) received from external customers, direct sales force agents, intermediaries, brokers and other business partners are handled and resolved within the performance and quality standards.You will provide quality service to our internal and external customers.You will handle customer complaints and ensure all the cases received are adequately investigated, follow through and settled up to customers’ satisfaction.You will support ad-hoc projects and special tasks such as UAT, marketing campaigns or product launch etc.You will assist senior staff to prepare management reports.You will develop effective working relationships with colleagues and across the other regions to ensure alignment of best working practice.skills & experiences requiredYou are a Bachelor Degree Holder You have minimum of 1 year experience in customer service or call centre in Life Insurance or General Insurance or Medical InsuranceYou have IIQE license paper I, II, III and V (not a must)You are customer orientedYou are proficient in spoken and written English, Cantonese and MandarinTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
    about the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will ensure all enquiries (hotline, counter, written) received from external customers, direct sales force agents, intermediaries, brokers and other business partners are handled and resolved within the performance and quality standards.You will provide quality service to our internal and external customers.You will handle customer complaints and ensure all the cases received are adequately investigated, follow through and settled up to customers’ satisfaction.You will support ad-hoc projects and special tasks such as UAT, marketing campaigns or product launch etc.You will assist senior staff to prepare management reports.You will develop effective working relationships with colleagues and across the other regions to ensure alignment of best working practice.skills & experiences requiredYou are a Bachelor Degree Holder You have minimum of 1 year experience in customer service or call centre in Life Insurance or General Insurance or Medical InsuranceYou have IIQE license paper I, II, III and V (not a must)You are customer orientedYou are proficient in spoken and written English, Cantonese and MandarinTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
    • permanent
    • HK$50,000 - HK$60,000 per month
    • full-time
    About the CompanyOur client company is a property developer which is reputed for their high end quality development projects ranging from residential and commercial. With strategic business expansion, they are now looking for clerk of works to join their team.About the RoleAs the Clerk of Works, you will be directly reporting to project manager with the responsibilities as follows:Conduct site inspections and mitigate any potential problems to make sure the construction is delivered in a timely and quality mannerManage and supervise the contractors as well as site activities to ensure construction quality, progress and cost meets the requirementsAttend site meetings and deliver the standards to relevant partiesProvide technical advice and solutions to resolve challenges of the construction projectAbout the RequirementHigher diploma or above in Construction Management, Building Studies or relevant disciplinesAt least 5 years of experience in building projectsExperience in commercial/renovation projects is highly preferredCandidate should be adaptive to work on rotary shift basis and may cover overnight shiftEnergetic, passionate and detail-minded as well as excellent in communicating and building relationships with various stakeholdersInterested parties please apply for the job by clicking the appropriate link with your updated resume, project list and salary details to elim.chim@randstad.com.hk. We regret only shortlisted candidates will be contacted.
    About the CompanyOur client company is a property developer which is reputed for their high end quality development projects ranging from residential and commercial. With strategic business expansion, they are now looking for clerk of works to join their team.About the RoleAs the Clerk of Works, you will be directly reporting to project manager with the responsibilities as follows:Conduct site inspections and mitigate any potential problems to make sure the construction is delivered in a timely and quality mannerManage and supervise the contractors as well as site activities to ensure construction quality, progress and cost meets the requirementsAttend site meetings and deliver the standards to relevant partiesProvide technical advice and solutions to resolve challenges of the construction projectAbout the RequirementHigher diploma or above in Construction Management, Building Studies or relevant disciplinesAt least 5 years of experience in building projectsExperience in commercial/renovation projects is highly preferredCandidate should be adaptive to work on rotary shift basis and may cover overnight shiftEnergetic, passionate and detail-minded as well as excellent in communicating and building relationships with various stakeholdersInterested parties please apply for the job by clicking the appropriate link with your updated resume, project list and salary details to elim.chim@randstad.com.hk. We regret only shortlisted candidates will be contacted.
    • permanent
    • full-time
    about the company.Our client, a fast growing R&D company with a coverage across HK, China & US is looking for a Laboratory Director to oversee the new centre. about the job.Manage and monitor laboratory operations and functions as well as resources and personnel.Ensure adherence to regulatory requirements, budgets and schedules.Extracts DNA or RNA from different biological samples. Quantification and quality control of DNA.Operate molecular diagnostic equipment and instruments according to SOPs.Provide technical guidance both internally and externally regarding complex technical issues.Perform quality control and maintenance check.Review results and sign-off laboratory reports.Perform any other professional duties as specified by the supervisor. skills & experiences required.MSc/PhD in Medical Laboratory Sciences/ Biomedical Sciences or equivalent.Holder of a valid license (Part I) issued by HK MLT Board.10 years working experiences in Molecular diagnosis laboratory.Prior experience and knowledge of accreditation is an advantage.Excited in research & development of latest NGS techniques is an advantage.Good personal integrity, responsible and trustworthy.Good team player with good interpersonal and leadership skills.Strong written and verbal communication skills, fluent in both English & Chinese. Interested individuals can click apply now and send through an updated resume in WORD format. For a more comprehensive list of current opportunities, please visit https://www.randstad.com/jobs/q-hong-kong/ or contact Boris Lee at + 852 2232 3497 or email boris.lee@randstad.com.hk
    about the company.Our client, a fast growing R&D company with a coverage across HK, China & US is looking for a Laboratory Director to oversee the new centre. about the job.Manage and monitor laboratory operations and functions as well as resources and personnel.Ensure adherence to regulatory requirements, budgets and schedules.Extracts DNA or RNA from different biological samples. Quantification and quality control of DNA.Operate molecular diagnostic equipment and instruments according to SOPs.Provide technical guidance both internally and externally regarding complex technical issues.Perform quality control and maintenance check.Review results and sign-off laboratory reports.Perform any other professional duties as specified by the supervisor. skills & experiences required.MSc/PhD in Medical Laboratory Sciences/ Biomedical Sciences or equivalent.Holder of a valid license (Part I) issued by HK MLT Board.10 years working experiences in Molecular diagnosis laboratory.Prior experience and knowledge of accreditation is an advantage.Excited in research & development of latest NGS techniques is an advantage.Good personal integrity, responsible and trustworthy.Good team player with good interpersonal and leadership skills.Strong written and verbal communication skills, fluent in both English & Chinese. Interested individuals can click apply now and send through an updated resume in WORD format. For a more comprehensive list of current opportunities, please visit https://www.randstad.com/jobs/q-hong-kong/ or contact Boris Lee at + 852 2232 3497 or email boris.lee@randstad.com.hk
    • permanent
    • HK$18,000 - HK$32,000 per month
    • full-time
    about the company.Our client is a sizeable and reputable company that carries consumer goods and electronics brands that aim to improve the everyday lives of customer by creating innovative and quality solutions. They create high quality long lasting products and solutions to consumers to meet their long term needs and improve quality of lives. In order to cope with the expansions, they are currently looking for a English Copywriter to join and bring in new inspirations to the product development team.about the team.Reporting to the Department Head of Product Development, you will work closely with a group of Product Managers on creating writing for manuals, product specifications and marketing materials. The company organizes company wide team activities and events to ensure the internal bonding is strong, as well as to raise funds for charities that support children and families. The company also offers hybrid work mode (WFH option) to their employees to make sure they have a work-life balance.about the job.Create and develop product manuals for online and offline channelsEnsure contents are original, accurate and fact-based in driving concept development and content directionSupport Product Development team with English proof-reading, editing, copywriting, original content creation and content vettingWork closely with Creative team to establish tone of voice and marketing materialsResearch your subject matter to ensure quality and accuracy of your copyskills & experiences required.Degree holder in Journalism, English or any relevant disciplinesMinimum of 1 year of relative experience in English copywriting; experience in technical writing will be a plusFresh graduates with writing experience is also welcomeStrong sense of responsibility and a team playerExcellent communication skills and language skills (English is a must, Cantonese/Chinese is a plus)Interested parties, please apply with your most updated resume, portfolio, latest and expected salary package. Feel free to reach out to doris.wan@randstad.com.hk if you have any questions.
    about the company.Our client is a sizeable and reputable company that carries consumer goods and electronics brands that aim to improve the everyday lives of customer by creating innovative and quality solutions. They create high quality long lasting products and solutions to consumers to meet their long term needs and improve quality of lives. In order to cope with the expansions, they are currently looking for a English Copywriter to join and bring in new inspirations to the product development team.about the team.Reporting to the Department Head of Product Development, you will work closely with a group of Product Managers on creating writing for manuals, product specifications and marketing materials. The company organizes company wide team activities and events to ensure the internal bonding is strong, as well as to raise funds for charities that support children and families. The company also offers hybrid work mode (WFH option) to their employees to make sure they have a work-life balance.about the job.Create and develop product manuals for online and offline channelsEnsure contents are original, accurate and fact-based in driving concept development and content directionSupport Product Development team with English proof-reading, editing, copywriting, original content creation and content vettingWork closely with Creative team to establish tone of voice and marketing materialsResearch your subject matter to ensure quality and accuracy of your copyskills & experiences required.Degree holder in Journalism, English or any relevant disciplinesMinimum of 1 year of relative experience in English copywriting; experience in technical writing will be a plusFresh graduates with writing experience is also welcomeStrong sense of responsibility and a team playerExcellent communication skills and language skills (English is a must, Cantonese/Chinese is a plus)Interested parties, please apply with your most updated resume, portfolio, latest and expected salary package. Feel free to reach out to doris.wan@randstad.com.hk if you have any questions.
    • permanent
    • HK$50,000 - HK$80,000 per month
    • full-time
    Senior Manager - Building Survey - Client Benefits and Package50 - 80k/mth + bonus 15 - 20 days annual leaveMedical, MPFAbout the companyOur client company is a local and well known corporation in Hong Kong that is known for its quality services and innovative operation model. To stronger their maintenance team, we are now looking for a Building Surveying as one of their Senior Manager to lead with their Management Office.About the roleFormulate, plan, execute and monitor preventative maintenance activities for assigned portfolio in accordance with company policy and proceduresAdminister maintenance works including implementation of procurement, issuance work orders, quality control of the works, coordination with school stakeholders, handle the payment processCollect, maintain, update, analyze as-built information and maintenance records from the project team or 3rd partiesBuild maintenance database and define its best used for maintenance planning/ordering and financial administrationHandle the preventive and corrective maintenance project for the portfolioWhat you will needMin 10 years of experience in maintenance of building fabrics and A&A works of commercial/ office/ residential portfolioDegree holder in Building Surveying (or equivalent)MHKIS/ MRICS will be an advantageGood communications skills, with fluency in Cantonese, Mandarin and EnglishInterested parties please apply the job by clicking the appropriate link with your updated resume and salary details to monnie.tam@randstad.com.hk or contact Monnie Tam by +852 2232 3412 We regret only shortlisted candidates will be contacted.
    Senior Manager - Building Survey - Client Benefits and Package50 - 80k/mth + bonus 15 - 20 days annual leaveMedical, MPFAbout the companyOur client company is a local and well known corporation in Hong Kong that is known for its quality services and innovative operation model. To stronger their maintenance team, we are now looking for a Building Surveying as one of their Senior Manager to lead with their Management Office.About the roleFormulate, plan, execute and monitor preventative maintenance activities for assigned portfolio in accordance with company policy and proceduresAdminister maintenance works including implementation of procurement, issuance work orders, quality control of the works, coordination with school stakeholders, handle the payment processCollect, maintain, update, analyze as-built information and maintenance records from the project team or 3rd partiesBuild maintenance database and define its best used for maintenance planning/ordering and financial administrationHandle the preventive and corrective maintenance project for the portfolioWhat you will needMin 10 years of experience in maintenance of building fabrics and A&A works of commercial/ office/ residential portfolioDegree holder in Building Surveying (or equivalent)MHKIS/ MRICS will be an advantageGood communications skills, with fluency in Cantonese, Mandarin and EnglishInterested parties please apply the job by clicking the appropriate link with your updated resume and salary details to monnie.tam@randstad.com.hk or contact Monnie Tam by +852 2232 3412 We regret only shortlisted candidates will be contacted.
    • permanent
    • full-time
    Senior Sales Engineer Guaranteed commission13 months base salaryAttractive remuneration packageAbout the CompanyOur client is known as a global leader in engineering, manufacturing and delivery of high quality products and services for the construction industry. With hiring expansion, they are now inviting the Senior Sales Engineer to join their team.About the jobPreparing and developing technical presentations to explain our company's products or services to clientsDiscussing equipment needs and system requirements with customers and engineers.Collaborating with sales teams to understand customer requirements and provide sales support.Providing pre-sales including handling customer enquiries, preparing tenders, proposals, quotations, sample development follow upGenerating high-quality sales leads, following up after initial contact, securing and renewing orders, negotiating prices, completing sales, and arranging deliveries.Researching, developing and modifying products to meet customers' technical requirements and needs.Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customers.Setting and achieving sales goals and quotas.What you'll ideally haveA bachelor's degree in engineering, building service, civil, interior design or related field.2-5 years of experience in sales and the construction field.Strong communication, interpersonal, customer service, and sales skills.The ability to relate technical information to non-technical customers.Excellent technical and problem-solving skills.Good leadership and team working skills.Willingness to continue your sales and engineering education.Solid knowledge of AutoCAD
    Senior Sales Engineer Guaranteed commission13 months base salaryAttractive remuneration packageAbout the CompanyOur client is known as a global leader in engineering, manufacturing and delivery of high quality products and services for the construction industry. With hiring expansion, they are now inviting the Senior Sales Engineer to join their team.About the jobPreparing and developing technical presentations to explain our company's products or services to clientsDiscussing equipment needs and system requirements with customers and engineers.Collaborating with sales teams to understand customer requirements and provide sales support.Providing pre-sales including handling customer enquiries, preparing tenders, proposals, quotations, sample development follow upGenerating high-quality sales leads, following up after initial contact, securing and renewing orders, negotiating prices, completing sales, and arranging deliveries.Researching, developing and modifying products to meet customers' technical requirements and needs.Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customers.Setting and achieving sales goals and quotas.What you'll ideally haveA bachelor's degree in engineering, building service, civil, interior design or related field.2-5 years of experience in sales and the construction field.Strong communication, interpersonal, customer service, and sales skills.The ability to relate technical information to non-technical customers.Excellent technical and problem-solving skills.Good leadership and team working skills.Willingness to continue your sales and engineering education.Solid knowledge of AutoCAD
    • permanent
    • full-time
    about the company.Our client is a pioneer in the biotech field, engaged in nutraceuticals, pharmaceuticals and agriculture-related fields. They are currently expanding their fast growing team, and are now looking for a Manager, Laboratory Administration & Compliance.about the team.Fast growing company with a team of almost 70 peopleReporting to Senior Laboratory Managerabout the job.Manage laboratory equipment re-allocation & disposal, and chemical & clinical wastes disposalMaintain routine laboratory operations, including equipment maintenance & calibration, inventory taking and laboratory record maintenancePlan and execute quality control assignment on various research & development activitiesPerform risk assessment of operations and evaluate adequacy of internal controls, and provide recommendations/ corrective actions plansLiaise with team members and internal audit department on quality matters.skills & experiences required.A degree or above in Science, Engineering or other related disciplinesProficient in various aspects of laboratory management, including laboratory building services, electrical and mechanical services, laboratory safety, principle, regulation, compliance and ISO international standards;Proficient in both written and spoken English and Chinese; Candidates with less experience will be considered for the post of Assistant Manager. Interested individuals can click apply now and send through an updated resume in WORD format. For a more comprehensive list of current opportunities, please visit https://www.randstad.com/jobs/q-hong-kong/ or contact Jessica Cheung at + 852 2232 3438 or email jessica.cheung@randstad.com.hk#humanforward
    about the company.Our client is a pioneer in the biotech field, engaged in nutraceuticals, pharmaceuticals and agriculture-related fields. They are currently expanding their fast growing team, and are now looking for a Manager, Laboratory Administration & Compliance.about the team.Fast growing company with a team of almost 70 peopleReporting to Senior Laboratory Managerabout the job.Manage laboratory equipment re-allocation & disposal, and chemical & clinical wastes disposalMaintain routine laboratory operations, including equipment maintenance & calibration, inventory taking and laboratory record maintenancePlan and execute quality control assignment on various research & development activitiesPerform risk assessment of operations and evaluate adequacy of internal controls, and provide recommendations/ corrective actions plansLiaise with team members and internal audit department on quality matters.skills & experiences required.A degree or above in Science, Engineering or other related disciplinesProficient in various aspects of laboratory management, including laboratory building services, electrical and mechanical services, laboratory safety, principle, regulation, compliance and ISO international standards;Proficient in both written and spoken English and Chinese; Candidates with less experience will be considered for the post of Assistant Manager. Interested individuals can click apply now and send through an updated resume in WORD format. For a more comprehensive list of current opportunities, please visit https://www.randstad.com/jobs/q-hong-kong/ or contact Jessica Cheung at + 852 2232 3438 or email jessica.cheung@randstad.com.hk#humanforward
    • permanent
    • HK$55,000 - HK$60,000 per month
    • full-time
    about the company.My client is a leading premier watch manufacturer and distributor with a strong brand porfolio. To cope with their expansion, they are currently looking for a Senior Merchandising Manager to join their team. You will be managing a team of 3 and report to the Sourcing Director. Candidate from watch, accessories, electronic products and other backgrounds are welcome. about the job.Implement the supply chain strategy from development, sourcing to order executionLead and manage the team to achieve purchasing functional targets on delivery reliability, cost reduction and quality improvementMaintain strong business relationships with vendors for product development and productionResponsible for supplier performance management, oversee running orders with suppliers, coordinate between HK office and China vendor factoriesManage complaints by working with factory and QC on remedial actions, conduct root-causeDevelop and increase mrechandising functional competence by effective coaching and leading by exampleCollaborate closely with Quality, Product Development, Engineering, Planning, Customer Service and Finance departments to ensure smooth cross functional cooperation and effective team workskills and experience required.University degree holder or above in Supply Chain, Merchandising, Sourcing, or related disciplines10+ years experience in purchasing and sourcing, preference in watch industriesStrong leadership and people management skillsExcellent communications skills, confident and able to work well with personnel at various levelsGreat command of both spoken and written English, Cantonese and MandarinHighly organized with the ability to work under pressureIf you're interested in this role, click 'apply now' or email cecilia.ng@randstad.com.hk to forward an up-to-date copy of your CV, or call Cecilia NG at 2232 3444. If this is not your ideal job but you are looking out, please contact us for a discussion on your career preferences.
    about the company.My client is a leading premier watch manufacturer and distributor with a strong brand porfolio. To cope with their expansion, they are currently looking for a Senior Merchandising Manager to join their team. You will be managing a team of 3 and report to the Sourcing Director. Candidate from watch, accessories, electronic products and other backgrounds are welcome. about the job.Implement the supply chain strategy from development, sourcing to order executionLead and manage the team to achieve purchasing functional targets on delivery reliability, cost reduction and quality improvementMaintain strong business relationships with vendors for product development and productionResponsible for supplier performance management, oversee running orders with suppliers, coordinate between HK office and China vendor factoriesManage complaints by working with factory and QC on remedial actions, conduct root-causeDevelop and increase mrechandising functional competence by effective coaching and leading by exampleCollaborate closely with Quality, Product Development, Engineering, Planning, Customer Service and Finance departments to ensure smooth cross functional cooperation and effective team workskills and experience required.University degree holder or above in Supply Chain, Merchandising, Sourcing, or related disciplines10+ years experience in purchasing and sourcing, preference in watch industriesStrong leadership and people management skillsExcellent communications skills, confident and able to work well with personnel at various levelsGreat command of both spoken and written English, Cantonese and MandarinHighly organized with the ability to work under pressureIf you're interested in this role, click 'apply now' or email cecilia.ng@randstad.com.hk to forward an up-to-date copy of your CV, or call Cecilia NG at 2232 3444. If this is not your ideal job but you are looking out, please contact us for a discussion on your career preferences.
    • permanent
    • HK$35,000 - HK$50,000, per month, Performance Bonus (1- 2 Months)
    • full-time
    about the company.Randstad are currently working with a well established MNC who are currently looking for a Software QA Engineer for their digital transformation projects based around their in-house platform. The right candidate will be responsible for testing the existing and upcoming software release. about the job.Perform both manual and automation testing and create automation test scripts for the projectsWork closely with the development team to understand the product details and define the scope of testingPlan and create test plans, strategies and drive execution to ensure the quality of the applicationsSet quality standards in coding for the developers to be able to come up with clean codeUse methods such as prototyping to identify innovative solutions in line with technology trends to demonstrate how IT can help solve problems effectively and efficientlyEnsure the testing with high test coverage and stability of the testing environment skills & experiences required.Bachelor Degree or above in Computer Science or related disciplineMinimum 4+ years in relevant quality assurance experience with solid experience in different testing techniquesSolid experience in both automation & functional testing for API/UI testing of web/mobile applicationsExperience in creating automation test scripts for test cases with Java or JavaScript or Python is a mustKnowledge of any automation tools and frameworks such as Selenium/Appium is preferredGood understanding of SDLC, QA methodologies, best practices, and processesProficient in spoken and written English is a mustExisting HK Work Visa holder will also be considered about the benefits.Performance Bonus (Average 1- 2 Months Salary)15 Days Annual LeaveMedical, Dental and Life InsurancePermanent Headcount5-Days Work If you’re interested in this exciting opportunity please don’t delay and click APPLY NOW or for more information, you can reach out to Kelvin Chu at kelvin.chu@randstad.com.hk
    about the company.Randstad are currently working with a well established MNC who are currently looking for a Software QA Engineer for their digital transformation projects based around their in-house platform. The right candidate will be responsible for testing the existing and upcoming software release. about the job.Perform both manual and automation testing and create automation test scripts for the projectsWork closely with the development team to understand the product details and define the scope of testingPlan and create test plans, strategies and drive execution to ensure the quality of the applicationsSet quality standards in coding for the developers to be able to come up with clean codeUse methods such as prototyping to identify innovative solutions in line with technology trends to demonstrate how IT can help solve problems effectively and efficientlyEnsure the testing with high test coverage and stability of the testing environment skills & experiences required.Bachelor Degree or above in Computer Science or related disciplineMinimum 4+ years in relevant quality assurance experience with solid experience in different testing techniquesSolid experience in both automation & functional testing for API/UI testing of web/mobile applicationsExperience in creating automation test scripts for test cases with Java or JavaScript or Python is a mustKnowledge of any automation tools and frameworks such as Selenium/Appium is preferredGood understanding of SDLC, QA methodologies, best practices, and processesProficient in spoken and written English is a mustExisting HK Work Visa holder will also be considered about the benefits.Performance Bonus (Average 1- 2 Months Salary)15 Days Annual LeaveMedical, Dental and Life InsurancePermanent Headcount5-Days Work If you’re interested in this exciting opportunity please don’t delay and click APPLY NOW or for more information, you can reach out to Kelvin Chu at kelvin.chu@randstad.com.hk
    • permanent
    • HK$60,000 - HK$80,000 per month
    • full-time
    About The CompanyOur client company is a multinational corporation (MNC) with a reputable name in the market. With strategic business expansion, they are now inviting for Assistant Project Manager to join their team.About The RoleLead teams in overall project managementResponsible for design coordination, budget control, quality management, site supervision including safety, environmental matters etcEnsure the projects on scheduleLiaison with different parties including internal and external (i.e client, consultant, contractor etc)About The Requirement Degree in Civil Engineering or related disciplines10 years' experience in relevant projects and civil engineeringPossess of Professional Qualification is an advantage (MHKIE/MICE/RPE etc.) Interested parties please apply for the job by clicking the appropriate link with your updated resume, project list and salary details to elim.chim@randstad.com.hk. We regret only shortlisted candidates will be contacted
    About The CompanyOur client company is a multinational corporation (MNC) with a reputable name in the market. With strategic business expansion, they are now inviting for Assistant Project Manager to join their team.About The RoleLead teams in overall project managementResponsible for design coordination, budget control, quality management, site supervision including safety, environmental matters etcEnsure the projects on scheduleLiaison with different parties including internal and external (i.e client, consultant, contractor etc)About The Requirement Degree in Civil Engineering or related disciplines10 years' experience in relevant projects and civil engineeringPossess of Professional Qualification is an advantage (MHKIE/MICE/RPE etc.) Interested parties please apply for the job by clicking the appropriate link with your updated resume, project list and salary details to elim.chim@randstad.com.hk. We regret only shortlisted candidates will be contacted
    • permanent
    • HK$60,000 - HK$90,000, per month, Discretionary Bonus
    • full-time
    about the company.My client is one of the leading IT service providers who is seeking multiple Project Managers for their PMO. The right candidate should have strong experience in managing IT projects with good understanding of software engineering practices, and also with relevant project experience for banking/insurance/financial services businesses. about the job.Work as one of the leader for managing the PMO to define and own delivery plans covering end-to-end medium to large scale IT projects; including budget, timeline and manpower managementProactively manage project risks, issues, assumptions and dependencies – being clear on the available options and associated consequences in delivering plansRepresent the team to join meetings and conference calls and collaborate with client's key stakeholders for governance and understanding their needs and how best to deliver innovative solutions to meet and exceed expectationsWork closely with the Account Managers and development team to provide project supervision and manage delivery qualityAssign tasks and work in close collaboration (in a matrix-based environment) across the IT team members for project delivery and motivate the teammates to ensure positive outcomes with agreed quality standardCoach and share around the project management skills and disciplines to the team skills & experiences required.Bachelor Degree or above in Computer Science/Business administration or relevant discipline10+ years of relevant hands on-experience in project management/business analysis for medium to large scale IT solution projectsPrevious project experience for banking/insurance/financial services is highly preferredGood understanding of SDLC and agile/hybrid software development methodologies Able to take initiative and predict the potential project risks and suggest workable solutions to address the issuesGood interpersonal, communication and presentation skills, and ability to communicate effectively with internal/external business stakeholders and development team to build outstanding relationshipsProficient in spoken both Cantonese and English is a mustConsultancy firm/solution provider background and client facing experience would be advantageous but not a mustPMP/CSM/PRINCE 2 certification is a plus If you’re interested in this exciting opportunity please don’t delay and click APPLY NOW or for more information, you can reach out to Kelvin Chu on kelvin.chu@randstad.com.hk
    about the company.My client is one of the leading IT service providers who is seeking multiple Project Managers for their PMO. The right candidate should have strong experience in managing IT projects with good understanding of software engineering practices, and also with relevant project experience for banking/insurance/financial services businesses. about the job.Work as one of the leader for managing the PMO to define and own delivery plans covering end-to-end medium to large scale IT projects; including budget, timeline and manpower managementProactively manage project risks, issues, assumptions and dependencies – being clear on the available options and associated consequences in delivering plansRepresent the team to join meetings and conference calls and collaborate with client's key stakeholders for governance and understanding their needs and how best to deliver innovative solutions to meet and exceed expectationsWork closely with the Account Managers and development team to provide project supervision and manage delivery qualityAssign tasks and work in close collaboration (in a matrix-based environment) across the IT team members for project delivery and motivate the teammates to ensure positive outcomes with agreed quality standardCoach and share around the project management skills and disciplines to the team skills & experiences required.Bachelor Degree or above in Computer Science/Business administration or relevant discipline10+ years of relevant hands on-experience in project management/business analysis for medium to large scale IT solution projectsPrevious project experience for banking/insurance/financial services is highly preferredGood understanding of SDLC and agile/hybrid software development methodologies Able to take initiative and predict the potential project risks and suggest workable solutions to address the issuesGood interpersonal, communication and presentation skills, and ability to communicate effectively with internal/external business stakeholders and development team to build outstanding relationshipsProficient in spoken both Cantonese and English is a mustConsultancy firm/solution provider background and client facing experience would be advantageous but not a mustPMP/CSM/PRINCE 2 certification is a plus If you’re interested in this exciting opportunity please don’t delay and click APPLY NOW or for more information, you can reach out to Kelvin Chu on kelvin.chu@randstad.com.hk
    • permanent
    • HK$40,000 - HK$50,000 per month
    • full-time
    about the company.Found in Asia, our client is a fast-growing food production startup equipped with advanced production technology and methodology. With their strong presence across the region, they would like to invite a passionate and experience production professional to join their core team in Hong Kong. about the team.There are over 50 workers within a 25,000 square foot production site. As the department head, you are in charge of all production related duties.about the job.As a production manager, you are responsible forLead the team to deliver on fulfilment of orders to market while meeting the quality standard.Ensure CAPEX and OPEX are spent in an appropriate manner within the agreed budget.Allocate people and resources efficiently and effectively to ensure production and delivery requirements are met.Track related SQSCT metrics across all production sections.Optimise performance through control of production processes and procedures.Support, monitor, review and improve and the performance of team members.Provide adequate training to ensure team members follow company protocols and procedures.Ensure all tracking and records are completed and documented.Engage in focused Root Cause Analysis (RCA) groups to identify and resolve key production issues and identify business improvement opportunities within the organisation.Design and review KPIs and PDP for team members to drive continuous growth in terms of both production performance and personal career development.Comply with Health & Safety regulations, Quality and Environmental standards and other company policies.Drive the success of the business by working alongside internal teams such as sales, marketing and other relevant functions.skills & experiences required.To be successful at this role, you needAt least 5 year experience of taking a food production role within the F&B industry. Exposure under agricultural related field would be a big plus.Education background in supply chain/ engineering/ science/ food technology/ agriculture technology or related discipline.Good team player with the ability to communicate with both senior management and front line workers.Excellent people management skills with experience of managing over 50 subordinates.Good communication skills in both spoken and written Chinese and English.
    about the company.Found in Asia, our client is a fast-growing food production startup equipped with advanced production technology and methodology. With their strong presence across the region, they would like to invite a passionate and experience production professional to join their core team in Hong Kong. about the team.There are over 50 workers within a 25,000 square foot production site. As the department head, you are in charge of all production related duties.about the job.As a production manager, you are responsible forLead the team to deliver on fulfilment of orders to market while meeting the quality standard.Ensure CAPEX and OPEX are spent in an appropriate manner within the agreed budget.Allocate people and resources efficiently and effectively to ensure production and delivery requirements are met.Track related SQSCT metrics across all production sections.Optimise performance through control of production processes and procedures.Support, monitor, review and improve and the performance of team members.Provide adequate training to ensure team members follow company protocols and procedures.Ensure all tracking and records are completed and documented.Engage in focused Root Cause Analysis (RCA) groups to identify and resolve key production issues and identify business improvement opportunities within the organisation.Design and review KPIs and PDP for team members to drive continuous growth in terms of both production performance and personal career development.Comply with Health & Safety regulations, Quality and Environmental standards and other company policies.Drive the success of the business by working alongside internal teams such as sales, marketing and other relevant functions.skills & experiences required.To be successful at this role, you needAt least 5 year experience of taking a food production role within the F&B industry. Exposure under agricultural related field would be a big plus.Education background in supply chain/ engineering/ science/ food technology/ agriculture technology or related discipline.Good team player with the ability to communicate with both senior management and front line workers.Excellent people management skills with experience of managing over 50 subordinates.Good communication skills in both spoken and written Chinese and English.
    • permanent
    • AU$40,000 - AU$50,000 per month
    • full-time
    about the companyA regional Corporate and Private bank is looking for a CDD Compliance candidate to join their teamabout the teamA team of 50+ in Compliance Department about the jobActing as a Team Lead and ensure compliance with KYC/CDD policies and procedures To conduct periodic review on existing accounts and to review any triggered eventsEnsure existing control procedures on client onboarding are followed to mitigate potential operational risk Provide advice to ‘makers’ to enhance quality and efficiencyProvide KYC/CDD training to branch staffs skills & experiences requiredUniversity Degree in Accounting, Law, Finance or relevant disciplinesAML qualification (ie CAMS, AAMLP, CAMLP etc) is needed A minimum of 5 years operation/compliance experienceHad experience in CDD, KYC and client onboarding would be preferred Fluent in spoken and written English and Chinese
    about the companyA regional Corporate and Private bank is looking for a CDD Compliance candidate to join their teamabout the teamA team of 50+ in Compliance Department about the jobActing as a Team Lead and ensure compliance with KYC/CDD policies and procedures To conduct periodic review on existing accounts and to review any triggered eventsEnsure existing control procedures on client onboarding are followed to mitigate potential operational risk Provide advice to ‘makers’ to enhance quality and efficiencyProvide KYC/CDD training to branch staffs skills & experiences requiredUniversity Degree in Accounting, Law, Finance or relevant disciplinesAML qualification (ie CAMS, AAMLP, CAMLP etc) is needed A minimum of 5 years operation/compliance experienceHad experience in CDD, KYC and client onboarding would be preferred Fluent in spoken and written English and Chinese
    • permanent
    • HK$35,000 - HK$50,000 per month
    • full-time
    About the CompanyOur client company is in the construction industry with a reputable name in the market. Their business grows rapidly in the construction industry. They provide diverse support, you can explore and achieve goals with them. With strategic business expansion, they are now looking for Site Engineer to join their team.About the RoleAssist in the project planning, programming, preparation of progress reportSupervise and coordinate on sites activities including progress monitoring, quality inspection, materials management, safety supervision etcLiaise with clients, consultants, contractors, and other involved parties in project managementProvide support to other site team membersAbout the RequirementDegree in civil engineering or structural engineering or related engineering disciplinesExperienced in NEC projects is highly preferableGood communication and presentation skills Interested parties please apply for the job by clicking the appropriate link with your updated resume, project list, and salary details to elim.chim@randstad.com.hk. We regret only shortlisted candidates will be contacted.
    About the CompanyOur client company is in the construction industry with a reputable name in the market. Their business grows rapidly in the construction industry. They provide diverse support, you can explore and achieve goals with them. With strategic business expansion, they are now looking for Site Engineer to join their team.About the RoleAssist in the project planning, programming, preparation of progress reportSupervise and coordinate on sites activities including progress monitoring, quality inspection, materials management, safety supervision etcLiaise with clients, consultants, contractors, and other involved parties in project managementProvide support to other site team membersAbout the RequirementDegree in civil engineering or structural engineering or related engineering disciplinesExperienced in NEC projects is highly preferableGood communication and presentation skills Interested parties please apply for the job by clicking the appropriate link with your updated resume, project list, and salary details to elim.chim@randstad.com.hk. We regret only shortlisted candidates will be contacted.
    • permanent
    • HK$35,000 - HK$55,000, per month, bonus
    • full-time
    about the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will handle customer enquiries or complaints via regulatory bodies and distributors properly and timely.You will interact with complainants to provide and process information in response to their concerns about products and services by telephone, in person and/or in writing.You will carry out appropriate and adequate investigation for responsible complaint cases and strive to find a speedy/effective solution/service recovery to minimize the negative impact on customer experience and the business risks.You will assist in administrative support and handle tailor-made/complex correspondence within pre-set turnaround time.You will follow proper procedures with productivity and work up to required quality standards.You will follow-through with complainants and/or brokers/ex-agent during the investigation process and gather useful information in order to obtain a complete picture of the case and abnormal findings.You will challenge work practices and present options and recommendations on changes and initiatives, which will improve operation efficiency and ultimately, business success.You will identify service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emerging trends, etc) of each touch point and proactively drive relevant parties to improve customer experience.You will assist in compiling accurate and relevant regular management reports timely.You will assist the Manager to provide training on complaint handling skills and procedures to improve overall service awareness and handling skill.You will bring in new and creative ideas in service improvement from the customer perspective to enhance long term customer relationships.You will develop an effective working relationship with colleagues to ensure alignment of best working practice.You will keep abreast of the customer service market trend and propose new ideas/practices/technology, which add value to customer experience and improve overall productivity, service quality and cost efficiency.skills & experiences requiredYou are a Bachelor Degree Holder You have minimum 5 years of experience in customer service environment with complaint management exposure gained in insurance or financial industryYou have IIQE license paper I and IIYou have good knowledge of the general insurance product and operationsYou are proficient in spoken and written English, Cantonese and MandarinTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
    about the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will handle customer enquiries or complaints via regulatory bodies and distributors properly and timely.You will interact with complainants to provide and process information in response to their concerns about products and services by telephone, in person and/or in writing.You will carry out appropriate and adequate investigation for responsible complaint cases and strive to find a speedy/effective solution/service recovery to minimize the negative impact on customer experience and the business risks.You will assist in administrative support and handle tailor-made/complex correspondence within pre-set turnaround time.You will follow proper procedures with productivity and work up to required quality standards.You will follow-through with complainants and/or brokers/ex-agent during the investigation process and gather useful information in order to obtain a complete picture of the case and abnormal findings.You will challenge work practices and present options and recommendations on changes and initiatives, which will improve operation efficiency and ultimately, business success.You will identify service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emerging trends, etc) of each touch point and proactively drive relevant parties to improve customer experience.You will assist in compiling accurate and relevant regular management reports timely.You will assist the Manager to provide training on complaint handling skills and procedures to improve overall service awareness and handling skill.You will bring in new and creative ideas in service improvement from the customer perspective to enhance long term customer relationships.You will develop an effective working relationship with colleagues to ensure alignment of best working practice.You will keep abreast of the customer service market trend and propose new ideas/practices/technology, which add value to customer experience and improve overall productivity, service quality and cost efficiency.skills & experiences requiredYou are a Bachelor Degree Holder You have minimum 5 years of experience in customer service environment with complaint management exposure gained in insurance or financial industryYou have IIQE license paper I and IIYou have good knowledge of the general insurance product and operationsYou are proficient in spoken and written English, Cantonese and MandarinTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
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