Job opening - (Senior) Customer Service Officer- Insurance in Hong Kong | Randstad Hong Kong

job details

Key responsibilities: ...

Manage customer enquiries and complaints generated from different touch points such as inbound call, email, written correspondence and social media channels within the company’s service pledge in an efficient, professional and accurate manner
Establish and maintain good customer relationships by providing one-stop customer care services
Provide after-sales service to customers including policy endorsement and claims handling
Ensure the service delivered meets the company standard and complies with internal and regulatory requirements
Ensure the accuracy of data and activities logged in the system
Support initiatives and projects assigned to drive process improvements

Key Requirements:

DSE / HKCEE graduate or above qualifications
Holder of IIQE (Paper I & II) qualifications
At least 1 year in inbound call centre environment with focus on customer service, complaint and claims handling
Familiar with motor, home, travel or group medical products
Fluency in Cantonese, good command of English and Mandarin would be an advantage

show more

Key responsibilities:

Manage customer enquiries and complaints generated from different touch points such as inbound call, email, written correspondence and social media channels within the company’s service pledge in an efficient, professional and accurate manner
Establish and maintain good customer relationships by providing one-stop customer care services
Provide after-sales service to customers including policy endorsement and claims handling
Ensure the service delivered meets the company standard and complies with internal and regulatory requirements
Ensure the accuracy of data and activities logged in the system
Support initiatives and projects assigned to drive process improvements

Key Requirements:

DSE / HKCEE graduate or above qualifications
Holder of IIQE (Paper I & II) qualifications
At least 1 year in inbound call centre environment with focus on customer service, complaint and claims handling
Familiar with motor, home, travel or group medical products
Fluency in Cantonese, good command of English and Mandarin would be an advantage

experience
1 year
skills
insurance, motor, home, travel, CS, customer service
qualifications
Higher Diploma or above qualifications
education
Associate Degree/Diploma

share this job.

summary

hong kong
HK$20,000 - HK$30,000 per month
permanent
full-time

specialism
insurance
sub specialism
operations
reference number
91M0267450_9977814144906334896

speed up the application by sharing your profile

apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
we’ll give you a call.
Our consultant will call you to discuss your application and further career aspirations if you're suitable for a role.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in Hong Kong SAR.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
the interview.
If a job which you have applied for requires an interview, we will ensure you are fully prepared and know exactly what to expect - good luck!
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

YC

yoyo chun

business development manager (insurance broker channel)
- permanent
Key ResponsibilitiesRelationship Management: Acquire and manage key relationships with local and Mainland Chinese Visitor (MCV) clients to hit business targets.Broker Onboarding & Operations: Help find and onboard new brokers, handle due diligence, and coordinate broker commissions.Internal Coordination: Partner with internal teams to keep services running smoothly and aligned with business goals.Market Insights: Gather feedback on competitor activities, c
posted 15 july 2026
Key ResponsibilitiesRelationship Management: Acquire and manage key relationships with local and Mainland Chinese Visitor (MCV) clients to hit business targets.Broker Onboarding & Operations: Help find and onboard new brokers, handle due diligence, and coordinate broker commissions.Internal Coordination: Partner with internal teams to keep services running smoothly and aligned with business goals.Market Insights: Gather feedback on competitor activities, c
show job details
insurance specialist
- permanent
About the ClientOur client is a premier financial services firm aligned with a Top 10 global insurance and asset management powerhouse. Boasting over a century of heritage and millions of clients worldwide, they deliver both life, and general insurance solutions.It provides a guaranteed base salary combined with an aggressive commission structure featuring NO-CLAWBACK policy.Key ResponsibilitiesLead Generation & Prospecting: Actively identify, target, and
posted 14 july 2026
About the ClientOur client is a premier financial services firm aligned with a Top 10 global insurance and asset management powerhouse. Boasting over a century of heritage and millions of clients worldwide, they deliver both life, and general insurance solutions.It provides a guaranteed base salary combined with an aggressive commission structure featuring NO-CLAWBACK policy.Key ResponsibilitiesLead Generation & Prospecting: Actively identify, target, and
show job details
(senior) actuarial manager – health portfolio pricing
- permanent
About the ClientOur client is a leading global health and life insurance provider, known for its strong market presence and customer-first ethos, they offer an exceptional environment for professional growth.Key ResponsibilitiesIndividual Portfolio Pricing: Direct and oversee the end-to-end pricing process for individual health products, ensuring all strategic decisions align with overall financial targets and risk appetite.Pricing Framework Development: D
posted 14 july 2026
About the ClientOur client is a leading global health and life insurance provider, known for its strong market presence and customer-first ethos, they offer an exceptional environment for professional growth.Key ResponsibilitiesIndividual Portfolio Pricing: Direct and oversee the end-to-end pricing process for individual health products, ensuring all strategic decisions align with overall financial targets and risk appetite.Pricing Framework Development: D
show job details

Thank you for subscribing to your personalised job alerts.

You need to enable JavaScript to run this app.