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3 jobs found for account relationship management

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    • permanent
    • HK$33,000 - HK$35,000, per month, and bonus
    • full-time
    Our client is a global fintech and enterprise solution provider. As they are expanding their clientele, they are looking for a Japanese Speaker to join them as a Client Relationship Manager or Client Success Manager. Job DescriptionLiaise with customers and internal teams to resolve technical issues regarding the company’s platform and softwareManage relationships and expectations with customersBe familiar with the company’s services and products, such as their SaaS platformResponsible for client onboarding and inbound enquiriesOn job training will be provided Requirements2-3 years of experience in customer service, customer success, technical support, or relevant fieldsJapanese language proficiency, N1/N2 required, with fluent or native in Japanese speakingSolid presentation and communication skills with basic concept of technical support and problem solving Flexible working hours and location Interested parties please submit your application by clicking on the “apply now” button, or send your resume to brian.law@randstad.com.hk. Shortlisted candidates will be called to discuss further details. All personal information will be used exclusively for the recruitment process.
    Our client is a global fintech and enterprise solution provider. As they are expanding their clientele, they are looking for a Japanese Speaker to join them as a Client Relationship Manager or Client Success Manager. Job DescriptionLiaise with customers and internal teams to resolve technical issues regarding the company’s platform and softwareManage relationships and expectations with customersBe familiar with the company’s services and products, such as their SaaS platformResponsible for client onboarding and inbound enquiriesOn job training will be provided Requirements2-3 years of experience in customer service, customer success, technical support, or relevant fieldsJapanese language proficiency, N1/N2 required, with fluent or native in Japanese speakingSolid presentation and communication skills with basic concept of technical support and problem solving Flexible working hours and location Interested parties please submit your application by clicking on the “apply now” button, or send your resume to brian.law@randstad.com.hk. Shortlisted candidates will be called to discuss further details. All personal information will be used exclusively for the recruitment process.
    • permanent
    • HK$30,000 - HK$40,000, per month, Yearly Bonus
    • full-time
    OverviewThe Customer Success Manager works with customers on general maintenance and support for new and on-going implementations.This role is also the direct line for exchange managers and contract signers to address inbound questions and issues while interacting with other internal groups.The identified candidate should work under the guidance of other CS professionals and apply professional concepts, or company policies and procedures to execute work and resolve routine issues. Job Responsibilities: Responsible for the coordination and completion of projects on the Customer Success team.Develop familiarity with a variety of the field's concepts, practices, and procedures.Define project scope, determine appropriate project features and functionality, liaise with key contacts throughout the active project engagement process.Manage customer relationships and expectations, liaise with sales as well as other internal teams.Thorough communication and handoff with day CSM on client incidents and status.Qualifications:Bachelor degree holder of any relevant disciplines.2-3 years of experience providing excellent customer service, good to have industry background in fintech, professional firms, financial data solution providers or IT companies.Fluency in English and Mandarin, spoken Japanese is desired. Not necessarily native, but able to communicate fluently and smoothly.Strong in customer service and account servicing; Passionate about customer success.Solid presentation and communication skills, technical acumen, and problem solving skills.Candidates who are willing to work from 1pm to 10pm (Mondays to Fridays) will be prioritized first but our client allows options to either work from home or work at the office.
    OverviewThe Customer Success Manager works with customers on general maintenance and support for new and on-going implementations.This role is also the direct line for exchange managers and contract signers to address inbound questions and issues while interacting with other internal groups.The identified candidate should work under the guidance of other CS professionals and apply professional concepts, or company policies and procedures to execute work and resolve routine issues. Job Responsibilities: Responsible for the coordination and completion of projects on the Customer Success team.Develop familiarity with a variety of the field's concepts, practices, and procedures.Define project scope, determine appropriate project features and functionality, liaise with key contacts throughout the active project engagement process.Manage customer relationships and expectations, liaise with sales as well as other internal teams.Thorough communication and handoff with day CSM on client incidents and status.Qualifications:Bachelor degree holder of any relevant disciplines.2-3 years of experience providing excellent customer service, good to have industry background in fintech, professional firms, financial data solution providers or IT companies.Fluency in English and Mandarin, spoken Japanese is desired. Not necessarily native, but able to communicate fluently and smoothly.Strong in customer service and account servicing; Passionate about customer success.Solid presentation and communication skills, technical acumen, and problem solving skills.Candidates who are willing to work from 1pm to 10pm (Mondays to Fridays) will be prioritized first but our client allows options to either work from home or work at the office.
    • permanent
    • HK$15,000 - HK$25,000, per month, commission
    • full-time
    Our client is a local technology company with more than thirty years of experience. They focus on software development and distributions, as well as providing solutions. In a course of business expansion, they are looking for an Account Manager. Local technology company with nice office environmentSales of business resources planning software3 years of experience in sales and account management Job duty: Understand the company’s products and services, mostly business planning softwares and platforms. Able to translate technical details into easily understandable specifications to illustrate the products and services to potential customersLiaise with different departments to resolve clients’ enquiries and needsAct as a point of contact in case there is any demand from existing clientsScout out opportunities to generate revenue for the company Requirements:Bachelor degree or above, in Computing, Business Administration, Information System or related fieldAt least 3 years of relevant experience Experienced of sales in technology softwares, platforms and solutionsExperienced in business planning softwareGreat communication skills, with written and verbal English. Cantonese and Mandarin Interested parties please submit your application by clicking on the “apply now” button, or send your resume to brian.law@randstad.com.hk. Shortlisted candidates will be called to discuss further details. All personal information will be used exclusively for the recruitment process.
    Our client is a local technology company with more than thirty years of experience. They focus on software development and distributions, as well as providing solutions. In a course of business expansion, they are looking for an Account Manager. Local technology company with nice office environmentSales of business resources planning software3 years of experience in sales and account management Job duty: Understand the company’s products and services, mostly business planning softwares and platforms. Able to translate technical details into easily understandable specifications to illustrate the products and services to potential customersLiaise with different departments to resolve clients’ enquiries and needsAct as a point of contact in case there is any demand from existing clientsScout out opportunities to generate revenue for the company Requirements:Bachelor degree or above, in Computing, Business Administration, Information System or related fieldAt least 3 years of relevant experience Experienced of sales in technology softwares, platforms and solutionsExperienced in business planning softwareGreat communication skills, with written and verbal English. Cantonese and Mandarin Interested parties please submit your application by clicking on the “apply now” button, or send your resume to brian.law@randstad.com.hk. Shortlisted candidates will be called to discuss further details. All personal information will be used exclusively for the recruitment process.

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