Thank you for subscribing to your personalised job alerts.

6 jobs found for account relationship management

filter2
clear all
    • permanent
    • HK$30,000 - HK$50,000 per month
    • full-time
    about the company.Our client is a global trading platform that serves clients around the world. With their expanding team, our client is looking for a sales representative and a customer success specialist to join their dynamic team. about the job.Sales representative will be responsible for running the entire sales cycle, negotiate and construct company’s solution software sales planManage overseas accounts and maintain client relationships by keeping close contact with themUpdate and maintain company’s CRM program work closely with other teams in the company to achieve company’s goal Customer success specialist provides client support and maintains company’s operation structure to resolve any issuesResolves any issue and maintain trusted relationshipsHelps with client onboarding, monitors company’s platform and knowledge centerskills & experiences required.Excellent English and Mandarin (especially for customer success role)5 years’ knowledge in selling IT solutions, software or business project management, consulting, risk-related solutions, customer service or related functionsPreferably from a startup space. Extra points for experience who has built and scaled a client support and operations structureHighly motivated and professional, with excellent communication and interpersonal skillsConsistent track record of success in consultative sales environments and developing new business and managing sales cycleExcellent organisational skills with the proven ability to prioritize and complete multiple tasks to meet deadlinesAble to work independently but also a contributing member of a teamHighly motivated and professional, with excellent communication and interpersonal skillsIf you are interested, please click APPLY NOW or send your updated resume to Elizabeth Ho at elizabeth.ho@randstad.com.hk
    about the company.Our client is a global trading platform that serves clients around the world. With their expanding team, our client is looking for a sales representative and a customer success specialist to join their dynamic team. about the job.Sales representative will be responsible for running the entire sales cycle, negotiate and construct company’s solution software sales planManage overseas accounts and maintain client relationships by keeping close contact with themUpdate and maintain company’s CRM program work closely with other teams in the company to achieve company’s goal Customer success specialist provides client support and maintains company’s operation structure to resolve any issuesResolves any issue and maintain trusted relationshipsHelps with client onboarding, monitors company’s platform and knowledge centerskills & experiences required.Excellent English and Mandarin (especially for customer success role)5 years’ knowledge in selling IT solutions, software or business project management, consulting, risk-related solutions, customer service or related functionsPreferably from a startup space. Extra points for experience who has built and scaled a client support and operations structureHighly motivated and professional, with excellent communication and interpersonal skillsConsistent track record of success in consultative sales environments and developing new business and managing sales cycleExcellent organisational skills with the proven ability to prioritize and complete multiple tasks to meet deadlinesAble to work independently but also a contributing member of a teamHighly motivated and professional, with excellent communication and interpersonal skillsIf you are interested, please click APPLY NOW or send your updated resume to Elizabeth Ho at elizabeth.ho@randstad.com.hk
    • permanent
    • HK$70,000 - HK$80,000, per month, disc. bonus, medical, MPF, regional scope
    • full-time
    APAC Customer Service Manager Our client is a reputable and growing skincare business with global presence. Due to their regional expansion plans, we're partnering with them in finding a Customer Service Manager to oversee, lead and manage the APAC customer service team to ensure best practices and high quality service delivery for enquiries and complaint cases for customers purchasing goods on both online and retail platformsJob Responsibilities: Responsible for daily operations to ensure objectives and requirements are metLead, manage, guide and coach the Customer Service team's performance in the APAC region to ensure both personal and team objectives/performances are met and has continuous improvements.Collaborate with internal stakeholders/teas such as retail team, training team to ensure best practices in customer service deliveryOversee the operation of customer enquiries (online & offline) and complaints to ensure cases and enquiries are handled using best practicesCollaborate with HQ to ensure strategies and resources are aligned Develop customer service procedures and KPIs in different communication channels (phone, email, online platforms, live chats) to ensure standardized and best practices Analysis and reporting to ensure customer service journey is defined with continuous improvementsJob Requirements:Degree holder, business disciplines is a bonusMinimum 8 years experience in Customer Service, preferably with regional exposure is a bonus Experience from beauty/skincare/retail operations/training is a bonusExperince in team/people management is a must Strong communciation skills, result-driven, relationship-oriented and strong interpersonal skills Interested candidates, please send updated resume to Tommy Wong at tommy.wong@randstad.com.hk or click the 'apply' link.
    APAC Customer Service Manager Our client is a reputable and growing skincare business with global presence. Due to their regional expansion plans, we're partnering with them in finding a Customer Service Manager to oversee, lead and manage the APAC customer service team to ensure best practices and high quality service delivery for enquiries and complaint cases for customers purchasing goods on both online and retail platformsJob Responsibilities: Responsible for daily operations to ensure objectives and requirements are metLead, manage, guide and coach the Customer Service team's performance in the APAC region to ensure both personal and team objectives/performances are met and has continuous improvements.Collaborate with internal stakeholders/teas such as retail team, training team to ensure best practices in customer service deliveryOversee the operation of customer enquiries (online & offline) and complaints to ensure cases and enquiries are handled using best practicesCollaborate with HQ to ensure strategies and resources are aligned Develop customer service procedures and KPIs in different communication channels (phone, email, online platforms, live chats) to ensure standardized and best practices Analysis and reporting to ensure customer service journey is defined with continuous improvementsJob Requirements:Degree holder, business disciplines is a bonusMinimum 8 years experience in Customer Service, preferably with regional exposure is a bonus Experience from beauty/skincare/retail operations/training is a bonusExperince in team/people management is a must Strong communciation skills, result-driven, relationship-oriented and strong interpersonal skills Interested candidates, please send updated resume to Tommy Wong at tommy.wong@randstad.com.hk or click the 'apply' link.
    • permanent
    • full-time
    About the companyOur client is the market leader within the FMCG industry. They are expanding their headcounts in Hong Kong and looking for a potential Key Account Executive to focus on eCommerce channels. ResponsibilitiesManage daily operations of 3rd party ecommerce platforms including order processing, logistic arrangement, sales forecast, promotion planning etc. ;Explore and develop other potential digital sales channels ;Achieve the assigned business objectives, including achieving sales target, controlling trade spend, new product listing;Prepare insightful sales analysis and reports with insight to formulate strategies of accounts developments;Liaise and coordinate with internal parties for sales-related activities; andAssist in any other ad-hoc activities. RequirementsDegree holder in business management, marketing or relevant field;2 years experience in FMCG key account management;Knowledge and experience in eCommerce platforms;High level of analytic skill, communication skill, interpersonal skill and negotiation skill;Dynamic, independent, and have strong passion to develop business in eCommerce platform;Willing to work under pressure in as fast-paced eCommerce environment;Good command of both written and spoken English and Cantonese; andCandidate with less experience will be considered as Account Executive.
    About the companyOur client is the market leader within the FMCG industry. They are expanding their headcounts in Hong Kong and looking for a potential Key Account Executive to focus on eCommerce channels. ResponsibilitiesManage daily operations of 3rd party ecommerce platforms including order processing, logistic arrangement, sales forecast, promotion planning etc. ;Explore and develop other potential digital sales channels ;Achieve the assigned business objectives, including achieving sales target, controlling trade spend, new product listing;Prepare insightful sales analysis and reports with insight to formulate strategies of accounts developments;Liaise and coordinate with internal parties for sales-related activities; andAssist in any other ad-hoc activities. RequirementsDegree holder in business management, marketing or relevant field;2 years experience in FMCG key account management;Knowledge and experience in eCommerce platforms;High level of analytic skill, communication skill, interpersonal skill and negotiation skill;Dynamic, independent, and have strong passion to develop business in eCommerce platform;Willing to work under pressure in as fast-paced eCommerce environment;Good command of both written and spoken English and Cantonese; andCandidate with less experience will be considered as Account Executive.
    • permanent
    • full-time
    About the company Our client is a global leading MNC specializing in the product, distribution and provision of household, health care and personal care products. In order to cope with rapid market changes, they are currently looking for a Key Account Manager to join their local team in Hong Kong. Responsibilities Responsible for achieving strategic objectives per customer – i.e. Net Revenue, Gross Margin, Trade Spend;Building long term partnership with key accounts and ensuring sales promotional guidelines are planned and executed;Leading or guide Key Account Executives by monitoring and providing analysis, managing negotiations and implementing strategies to drive sales and profit growth;Brand building and management for the company;Developing new product launch plans and ensuring successful implementation;Continuous improvement in the management of the account by identifying opportunities for efficiency and; profitability and overall improvement in the management of customerskills & experiences required. Preferably with a Bachelor’s Degree in a business-related subject;A minimum of 5 years of proven track record /Sales Experience with FMCG key accounts;Fast-paced, ambitious with strong negotiation & communications skills;Strong Analytical and numerical skills;Fluent in Cantonese, Mandarin and English; andCandidate with less experience will be considered as Assistant Manager If you believe you have the right skills, attitude and experience please click 'apply now' below and upload your resume. Alternatively, for a confidential chat, please contact Vanessa Kan (Recruitment Consultant - Sales and Marketing) on +852 2232 3452.
    About the company Our client is a global leading MNC specializing in the product, distribution and provision of household, health care and personal care products. In order to cope with rapid market changes, they are currently looking for a Key Account Manager to join their local team in Hong Kong. Responsibilities Responsible for achieving strategic objectives per customer – i.e. Net Revenue, Gross Margin, Trade Spend;Building long term partnership with key accounts and ensuring sales promotional guidelines are planned and executed;Leading or guide Key Account Executives by monitoring and providing analysis, managing negotiations and implementing strategies to drive sales and profit growth;Brand building and management for the company;Developing new product launch plans and ensuring successful implementation;Continuous improvement in the management of the account by identifying opportunities for efficiency and; profitability and overall improvement in the management of customerskills & experiences required. Preferably with a Bachelor’s Degree in a business-related subject;A minimum of 5 years of proven track record /Sales Experience with FMCG key accounts;Fast-paced, ambitious with strong negotiation & communications skills;Strong Analytical and numerical skills;Fluent in Cantonese, Mandarin and English; andCandidate with less experience will be considered as Assistant Manager If you believe you have the right skills, attitude and experience please click 'apply now' below and upload your resume. Alternatively, for a confidential chat, please contact Vanessa Kan (Recruitment Consultant - Sales and Marketing) on +852 2232 3452.
    • permanent
    • full-time
    Company Background:Our client company helps you reimagine your business through a digital lens. The existing software engineering heritage combined with our strategic business and innovation consulting, design thinking, and physical-digital capabilities provide real business value to our customers through human-centric innovation. We’re a global network of strategists, advisors, designers, technologists, data scientists and creatives. Through divergent perspectives and applied systems thinking, we identify where value lives and actively address our clients’ increasingly complex business challenges.We have a global US listed company with a team of over 41,150 employees and now are hiring a Senior Account Director in our Hong Kong office - has been expanding 60 headcounts this year. Our ideal candidate will act as the point of contact for clients, prospects, business unit heads and sales leaders. The Senior Director, Account Management will create business strategies, architect and oversee delivery approaches, build successful relationships, and drive business results.Job Responsibilities:Client Management• Develop and maintain key account relationships with the senior/C-level management of FS Institutions, Retail Banking, Fintech, Digital Assets, Insurance and other commercial sectors e.g. property, FMCG and retail • Build technical knowledge of our company offerings to drive multi-stream solutions• Monitor and support delivery of IT projects and programs to ensure an alignment with clients' business objectives • Actively seek and consult clients' satisfaction, obtaining both structured and informal feedback• Identify and develop new opportunities from existing and new clients, with the goal of establishing full service partnership • Maintain active dialogue with clients through weekly/biweekly meetings and quarterly business reviews • Effectively communicate internally and evaluate company capabilities to address IT needs that support client’s business objectives Candidate Requirements: • Having at least 15 years of experience in key account/client relationship management, or senior IT management roles, in the Financial Services domain (preferably having FSI/Retail Banking/Investment Funds/Fintech/Insurance clientele) • A proven track record of acquiring technical knowledge in IT projects (within a management level will be an advantage) or as a Program Manager • Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to your team • Strong business acumen, hands-on strategic skills and technical background with an ability on key account management
    Company Background:Our client company helps you reimagine your business through a digital lens. The existing software engineering heritage combined with our strategic business and innovation consulting, design thinking, and physical-digital capabilities provide real business value to our customers through human-centric innovation. We’re a global network of strategists, advisors, designers, technologists, data scientists and creatives. Through divergent perspectives and applied systems thinking, we identify where value lives and actively address our clients’ increasingly complex business challenges.We have a global US listed company with a team of over 41,150 employees and now are hiring a Senior Account Director in our Hong Kong office - has been expanding 60 headcounts this year. Our ideal candidate will act as the point of contact for clients, prospects, business unit heads and sales leaders. The Senior Director, Account Management will create business strategies, architect and oversee delivery approaches, build successful relationships, and drive business results.Job Responsibilities:Client Management• Develop and maintain key account relationships with the senior/C-level management of FS Institutions, Retail Banking, Fintech, Digital Assets, Insurance and other commercial sectors e.g. property, FMCG and retail • Build technical knowledge of our company offerings to drive multi-stream solutions• Monitor and support delivery of IT projects and programs to ensure an alignment with clients' business objectives • Actively seek and consult clients' satisfaction, obtaining both structured and informal feedback• Identify and develop new opportunities from existing and new clients, with the goal of establishing full service partnership • Maintain active dialogue with clients through weekly/biweekly meetings and quarterly business reviews • Effectively communicate internally and evaluate company capabilities to address IT needs that support client’s business objectives Candidate Requirements: • Having at least 15 years of experience in key account/client relationship management, or senior IT management roles, in the Financial Services domain (preferably having FSI/Retail Banking/Investment Funds/Fintech/Insurance clientele) • A proven track record of acquiring technical knowledge in IT projects (within a management level will be an advantage) or as a Program Manager • Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to your team • Strong business acumen, hands-on strategic skills and technical background with an ability on key account management
    • permanent
    • full-time
    Company Background: Our client offers you much more than just classic supply chain management. We focus on end-customer-oriented industries such as fashion & lifestyle, beauty, entertainment, high-tech, healthcare, telecommunications, automotive, banking, insurance, publishing and toys. We develop solutions for every industry along the order-to-cash cycle. Our portfolio is accordingly diversified: Besides traditional logistics services such as warehousing, picking, transport management, and comprehensive value-added services, we develop and operate complex global supply chains, e-commerce and IT platforms, omnichannel solutions, and digital distribution models. We use the latest IT solutions and technologies. Our services have a modular structure. Depending on the requirements, we develop individual, tailor-made solutions. Position Summary:Support ongoing contractual relationships and the operational delivery of services to a defined customer base or a group of accounts and serve as the primary point of contact with clients to ensure client satisfaction. The company is based in Tuen Mun and has 90 headcounts right now. You will be directly reporting to our Head of HK, working from Mondays to Fridays (9am to 5pm). This position will eventually be the successor of the General Manager in Hong Kong. Job Responsibilities: • Take full ownership of company or customer initiated projects; Communicate with global colleagues, global customers, manage customer escalations and drive initiatives for continuous process improvement and maintain a good relationship with them. • Maximize revenue, review and optimize cost base (cost driver analysis and close feedback loop to local teams); Account P&L ownership including invoicing/forecasting/budgeting. • Responsible for KPI & SLA monitoring and performance reporting (MBR/QBR); Support in any RFQ and RFP as assigned. • Escalation handling with root cause, corrective action & status updates and ensure common standards/SOPs across sites throughout the region. • Multi-task across different customers/programs and work with cross functional teams on deliverable and responsible for Account Audits/Reviews/Development Plan.• Coordination of ad hoc requests, problem resolution and improvement initiatives with functional departments in all relevant sites. Job Requirements: • Degree holder in Supply Chain Management, Transportation & Logistics or related disciplines. • At least 5-8 years work experience in Logistics and Supply Chain Management, preferably in key account management/account servicing.• Good communication and interpersonal skills in both English and Chinese. • Excellent command of PC knowledge including Excel and PowerPoint. • Experience in SAP is a plus • Able to multitask in a tight deadline. What do we offer: • Well-developed oversea and local training program • International exposure • Work-life balance with friendly working environment • Promotion opportunities • Great benefit scheme: flexible benefit, birthday, exam and child care leave
    Company Background: Our client offers you much more than just classic supply chain management. We focus on end-customer-oriented industries such as fashion & lifestyle, beauty, entertainment, high-tech, healthcare, telecommunications, automotive, banking, insurance, publishing and toys. We develop solutions for every industry along the order-to-cash cycle. Our portfolio is accordingly diversified: Besides traditional logistics services such as warehousing, picking, transport management, and comprehensive value-added services, we develop and operate complex global supply chains, e-commerce and IT platforms, omnichannel solutions, and digital distribution models. We use the latest IT solutions and technologies. Our services have a modular structure. Depending on the requirements, we develop individual, tailor-made solutions. Position Summary:Support ongoing contractual relationships and the operational delivery of services to a defined customer base or a group of accounts and serve as the primary point of contact with clients to ensure client satisfaction. The company is based in Tuen Mun and has 90 headcounts right now. You will be directly reporting to our Head of HK, working from Mondays to Fridays (9am to 5pm). This position will eventually be the successor of the General Manager in Hong Kong. Job Responsibilities: • Take full ownership of company or customer initiated projects; Communicate with global colleagues, global customers, manage customer escalations and drive initiatives for continuous process improvement and maintain a good relationship with them. • Maximize revenue, review and optimize cost base (cost driver analysis and close feedback loop to local teams); Account P&L ownership including invoicing/forecasting/budgeting. • Responsible for KPI & SLA monitoring and performance reporting (MBR/QBR); Support in any RFQ and RFP as assigned. • Escalation handling with root cause, corrective action & status updates and ensure common standards/SOPs across sites throughout the region. • Multi-task across different customers/programs and work with cross functional teams on deliverable and responsible for Account Audits/Reviews/Development Plan.• Coordination of ad hoc requests, problem resolution and improvement initiatives with functional departments in all relevant sites. Job Requirements: • Degree holder in Supply Chain Management, Transportation & Logistics or related disciplines. • At least 5-8 years work experience in Logistics and Supply Chain Management, preferably in key account management/account servicing.• Good communication and interpersonal skills in both English and Chinese. • Excellent command of PC knowledge including Excel and PowerPoint. • Experience in SAP is a plus • Able to multitask in a tight deadline. What do we offer: • Well-developed oversea and local training program • International exposure • Work-life balance with friendly working environment • Promotion opportunities • Great benefit scheme: flexible benefit, birthday, exam and child care leave

Thank you for subscribing to your personalised job alerts.

It looks like you want to switch your language. This will reset your filters on your current job search.