- about the company.Our client is a leading name within the financial services and insurance sector, dedicated to delivering seamless digital experiences for their customers and known for their yonug and tech savvy brand. They are currently expanding their eServices platform and are looking for forward-thinking professionals to help drive their digital transformation initiatives.about the team.You will be an integral part of a collaborative Scrum team, workiabout the company.Our client is a leading name within the financial services and insurance sector, dedicated to delivering seamless digital experiences for their customers and known for their yonug and tech savvy brand. They are currently expanding their eServices platform and are looking for forward-thinking professionals to help drive their digital transformation initiatives.about the team.You will be an integral part of a collaborative Scrum team, worki
- Key Responsibilities:Handle members movement update and premium adjustment issuance Provide daily supports on medical card issuance and mailings Handle administration in a timely and effective manner Liaise, co-ordinate and work with related partners for policy admin issuesParticipate in system enhancements and ad-hoc projects as assigned by the ManagerProvide teammates/superior with supports on routine operationsHandle inquiries related to Group medicaKey Responsibilities:Handle members movement update and premium adjustment issuance Provide daily supports on medical card issuance and mailings Handle administration in a timely and effective manner Liaise, co-ordinate and work with related partners for policy admin issuesParticipate in system enhancements and ad-hoc projects as assigned by the ManagerProvide teammates/superior with supports on routine operationsHandle inquiries related to Group medica
- Key responsibilities: Manage customer enquiries and complaints generated from different touch points such as inbound call, email, written correspondence and social media channels within the company’s service pledge in an efficient, professional and accurate mannerEstablish and maintain good customer relationships by providing one-stop customer care servicesProvide after-sales service to customers including policy endorsement and claims handlingEnsure the sKey responsibilities: Manage customer enquiries and complaints generated from different touch points such as inbound call, email, written correspondence and social media channels within the company’s service pledge in an efficient, professional and accurate mannerEstablish and maintain good customer relationships by providing one-stop customer care servicesProvide after-sales service to customers including policy endorsement and claims handlingEnsure the s
