- Key Responsibilities:Manage inquiries and complaints originating from customers, distribution channels, internal departments, and external insurance regulatory bodies. Based on these interactions, propose improvement plans.Evaluate and approve claims, then communicate fair and just claim decisions, including offering flexible alternatives, to the distribution channels.Responsible for monitoring the operations teamKey requirements:A Diploma or Degree in BusKey Responsibilities:Manage inquiries and complaints originating from customers, distribution channels, internal departments, and external insurance regulatory bodies. Based on these interactions, propose improvement plans.Evaluate and approve claims, then communicate fair and just claim decisions, including offering flexible alternatives, to the distribution channels.Responsible for monitoring the operations teamKey requirements:A Diploma or Degree in Bus
- about the company.My client is a leading financial institutions and they are looking for KYC / AML Specialist to join their winning team.about the job.Perform name screening and identify risk level on clients and their connected parties, to ensure compliance with regulatory standardsConduct CDD by gathering, reviewing, and verifying comprehensive KYC documentation for new clients and ensuring timely completion of KYC periodic reviews for existing relationsabout the company.My client is a leading financial institutions and they are looking for KYC / AML Specialist to join their winning team.about the job.Perform name screening and identify risk level on clients and their connected parties, to ensure compliance with regulatory standardsConduct CDD by gathering, reviewing, and verifying comprehensive KYC documentation for new clients and ensuring timely completion of KYC periodic reviews for existing relations
- Customer Service Executive - Hotline & Service Centre Roles (2 headcounts)Key Responsibilities: A. Service Delivery & Problem ResolutionAddress customer and agent inquiries, requests, and complaints.Provide prompt and accurate services, including policy information and professional advice to customers.Handle and resolve customer problems, including elevated complaints and special requests related to policy matters.Engage proactively with customers for follCustomer Service Executive - Hotline & Service Centre Roles (2 headcounts)Key Responsibilities: A. Service Delivery & Problem ResolutionAddress customer and agent inquiries, requests, and complaints.Provide prompt and accurate services, including policy information and professional advice to customers.Handle and resolve customer problems, including elevated complaints and special requests related to policy matters.Engage proactively with customers for foll
