- about the job You will monitor calls / livechat traffic and arrange adequate workforce to meet service targetsYou will motivate, coach and develop juniors to sustain high and quality service levelYou will support and manage the team to meet the service standardYou will assist and support supervisor to identify service quality gapsYou will implement service improvement initiatives through system enhancementYou will handle complex and complaint calls escalatabout the job You will monitor calls / livechat traffic and arrange adequate workforce to meet service targetsYou will motivate, coach and develop juniors to sustain high and quality service levelYou will support and manage the team to meet the service standardYou will assist and support supervisor to identify service quality gapsYou will implement service improvement initiatives through system enhancementYou will handle complex and complaint calls escalat
- about the job Handle inbound / outbound customer's enquiries in a professional and timely mannerMaintain good relationship with clients and assist in sales deal processing and follow-upAddress customer concerns and resolve issues promptly, escalating complex matters to appropriate departmentsCollaborate with internal teams to resolve customer inquiries and provide seamless service deliveryPrepare regular performance reports and analysis for management reviabout the job Handle inbound / outbound customer's enquiries in a professional and timely mannerMaintain good relationship with clients and assist in sales deal processing and follow-upAddress customer concerns and resolve issues promptly, escalating complex matters to appropriate departmentsCollaborate with internal teams to resolve customer inquiries and provide seamless service deliveryPrepare regular performance reports and analysis for management revi
- about the jobYou will lead and motivate the Customer Service Centre(s) team to ensure delivery of high-quality results that would improve customer satisfaction, company reputation and standard of fulfilling regulatory requirements. You will ensure the achievement of Customer Service Centre(s) performance KPIs (waiting time, handling time, Customer Satisfaction score, NPS, etc) by providing regular monitoring, coaching and training.You will provide advice aabout the jobYou will lead and motivate the Customer Service Centre(s) team to ensure delivery of high-quality results that would improve customer satisfaction, company reputation and standard of fulfilling regulatory requirements. You will ensure the achievement of Customer Service Centre(s) performance KPIs (waiting time, handling time, Customer Satisfaction score, NPS, etc) by providing regular monitoring, coaching and training.You will provide advice a
- Company and Team Background Our reputable client is currently recruiting professional talents with managerial experience who are specialized in the insurance and/or financial customer service sector. The incumbent plays a pivotal role in the customer service center managing team members to ensure smooth operation and quality servicing to deliver satisfying customer experiences. This position requires a strong candidate with outstanding ability in managemenCompany and Team Background Our reputable client is currently recruiting professional talents with managerial experience who are specialized in the insurance and/or financial customer service sector. The incumbent plays a pivotal role in the customer service center managing team members to ensure smooth operation and quality servicing to deliver satisfying customer experiences. This position requires a strong candidate with outstanding ability in managemen
- Responsibilities:Handle all types of policy alterations, policy servicing, new business and claims applicationsefficiently and effectively in accordance with the requirements of standard procedures, regulatory compliance, contract provisions and SLA pledged.Participate in company projects end-to-end or as assigned such as performing UAT of new production systems, product implementation Day 1 & Day 2, customer/broker portals revamp,system change requests, oResponsibilities:Handle all types of policy alterations, policy servicing, new business and claims applicationsefficiently and effectively in accordance with the requirements of standard procedures, regulatory compliance, contract provisions and SLA pledged.Participate in company projects end-to-end or as assigned such as performing UAT of new production systems, product implementation Day 1 & Day 2, customer/broker portals revamp,system change requests, o
- Responsibilities:Handle all types of policy alterations, policy servicing, new business and claims applicationsefficiently and effectively in accordance with the requirements of standard procedures, regulatory compliance, contract provisions and SLA pledged.Participate in company projects end-to-end or as assigned such as performing UAT of new production systems, product implementation Day 1 & Day 2, customer/broker portals revamp,system change requests, oResponsibilities:Handle all types of policy alterations, policy servicing, new business and claims applicationsefficiently and effectively in accordance with the requirements of standard procedures, regulatory compliance, contract provisions and SLA pledged.Participate in company projects end-to-end or as assigned such as performing UAT of new production systems, product implementation Day 1 & Day 2, customer/broker portals revamp,system change requests, o
- Our client is a renowned global insurance company with a presence in over 50 countries. The Group is now seeking an Assistant Manager - EB claims to join the team in Hong Kong, covering Group Life and Group Medical claims.The key responsibilities for this position are as follows:Process and adjudicate Group Life and Group Medical claims professionally and effectively per the Company’s policies & objectivesAnalyze all claims to ensure optimal quality; proviOur client is a renowned global insurance company with a presence in over 50 countries. The Group is now seeking an Assistant Manager - EB claims to join the team in Hong Kong, covering Group Life and Group Medical claims.The key responsibilities for this position are as follows:Process and adjudicate Group Life and Group Medical claims professionally and effectively per the Company’s policies & objectivesAnalyze all claims to ensure optimal quality; provi
