about the job.
- Oversee end-to-end life policy administration and servicing, ensuring accuracy, completeness, and full compliance with internal standards and regulatory requirements.
- Lead, supervise, and mentor the policy administration team, managing daily operations, setting targets, and conducting regular performance reviews.
- Manage policy adjustments and administration for Investment-Linked Assurance Schemes (ILAS) and provide fund administration support for High-Net-Worth (HNW) policies.
- Identify process improvement opportunities, drive workflow automation, and support the adoption of AI and system enhancement initiatives.
- Act as the key contact for internal and external stakeholders to resolve complex policy servicing queries and operational escalations.
- Maintain accurate policy records, develop operational reports, and monitor key performance metrics, error rates, and compliance controls.
skills & experience required.
- Bachelor's degree or above in business, insurance, finance, or a related discipline.
- Approximately 8-10 years of experience in Policy Administration or Policy Servicing within the Life Insurance industry.
- Strong technical background in Life Insurance products, including ILAS and HNW fund administration.
- Demonstrated team management, supervisory, and stakeholder management skills.
- Experience in process optimisation, change management, system enhancement, or AI/automation implementation is highly advantageous.
- Excellent command of written and spoken English and Chinese (Cantonese and/or Mandarin).
If you are interested in this role, please click 'Apply Now' or send your CV directly to yoyo.chun@randstad.com.hk.
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