- Provide frontline troubleshooting for PCs, printers, mobile devices, local networks, and business application issues.
- Perform daily maintenance and administration across network infrastructure, server room environments, and IT equipment.
- Support specialized office and financial applications, including finance system terminal connectivity.
- Collaborate closely with central group support teams to resolve complex technical incidents and perform L2 escalations.
- Assist in preparing user manuals, technical documentation, and standard operating procedures (SOPs) for infrastructure policies.
- Assist in maintaining IT hardware/software inventory records and tracking departmental operating budgets.
- Execute operational tasks and special projects as directed by management to support evolving business requirements.
skills & experiences required.
- Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
- Minimum 3 years of relevant experience in IT end-user support, ideally within financial services or corporate environments.
- Strong proficiency in Windows environments, Microsoft Office, Outlook, and mobile device management.
- Broad technical knowledge of general office networks, Proxy, and VPN configurations.
- Prior hands-on experience or familiarity with financial platforms such as Bloomberg is highly preferred.
- Well-organised, self-motivated, and capable of prioritizing tasks effectively under tight deadlines.
- Excellent command of spoken and written English, Mandarin, and Cantonese to communicate effectively with regional stakeholders.
If you are interested in this role, please click 'Apply Now' or send your CV directly to russell.regalado@randstad.com.hk
