We are partnering with a world-leading logistics organisation headquartered in Hong Kong to find a highly skilled Senior Business Analyst. In this crucial role, you will guide a flagship digital ecosystem, translating complex demands into transformative IT solutions. Join a passionate, inclusive team and leverage your expertise in Agile frameworks, SQL, and data analytics to support a massive global network and frontline workforce.
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about the company.
- A leading global logistics company managing a highly extensive and diverse network of operational assets.
- Headquartered in Hong Kong SAR, operating on a global scale with numerous offices across multiple international hubs.
- Backed by decades of industry experience and driven by tens of thousands of frontline operational staff and corporate professionals.
- Serves a wide array of world-class enterprise clients, including Fortune 500 companies from various global markets.
- Deeply committed to diversity, equity, and inclusion, aiming to help all employees achieve their full potential regardless of background.
about the team.
- The Digital/IT team is dedicated to shaping the digital future of logistics excellence.
- You will work alongside a highly passionate, self-driven, and committed group of tech professionals.
- Involves close collaboration with the Customer Experience (CX) team (including UX Designers and QA Engineers), Product Owners, Development teams, and Ops & Support based across Hong Kong and India.
- Regular interaction with enterprise clients, suppliers, and third-party solution providers to ensure cohesive digital delivery.
about the job.
- Guide the flagship digital ecosystem by defining and delivering transformative solutions that support a global network of operational assets.
- Develop clear user stories and transform unclear demands into distinct functional and non-functional requirements aligned with the product vision.
- Partner with Product Owners and the CX team to evolve product roadmaps, surface risks, and manage priorities based on business value.
- Analyse user feedback and UX analytics to unlock insights, translating them into actionable strategies that improve product performance.
- Coordinate across IT, operations, and external stakeholders to negotiate priorities and ensure smooth change adoption via strategic rollouts.
- Guide and mentor junior Business Analysts to foster excellence and rapid iteration within the team.
skills & experiences required.
- Minimum 5 years of experience in a Business Analysis or Senior BA role, with a core focus on developing repeatable and scalable IT products.
- Fluent in written and spoken English, with confident communication and presentation skills.
- Strong ability to use data for prioritisation, demonstrated through advanced Excel skills or database/analytics tools (e.g., SQL, ElasticSearch, or Google Analytics).
- Proven experience leading change management initiatives across large departments and influencing senior stakeholders up to the C-Suite.
- Applied experience using AI prompting for research, requirements gathering, use case discovery, and data analysis.
- Demonstrated evidence of mentoring, displaying a strong team-player mindset that embraces different perspectives.
- Proficiency with JIRA for sprint planning and Figma for design collaboration is highly desirable.
- Experience in Agile/Scrum environments with the flexibility to adapt to Waterfall or Hybrid frameworks.
- Qualifications in process mapping (e.g., Lean Six Sigma) are preferred.
- A background in global logistics, aviation, or transport industries will be considered a significant advantage.
If you are interested in this role, please click 'Apply Now' or send your CV directly to [heather.yin@randstad.com.hk].