application support - oms & fix protocol (hong kong).

about the company.
Our client is a premier B2B financial technology provider redefining how global brokerages interact with financial markets. They deliver state-of-the-art platforms that bridge conventional asset classes, such as equities, forex, and futures, with the fast-paced world of digital and virtual assets. By integrating next-generation artificial intelligence and decentralised web frameworks, they empower financial institutions to thrive in an ever-evolving digital economy.

about the team.You will join a high-performing and dedicated technical support group that acts as the ultimate guardian of platform reliability and client satisfaction. Transitioning away from traditional reactive models, this team proactively optimises system performance for both local and international markets, collaborating closely with software engineering, third-party vendors, and a diverse B2B clientele.

about the job.

• Serve as the primary point of contact for B2B clientele, driving first-line technical resolutions across diverse financial portfolios including digital assets, equities, and futures.
• Execute rigorous daily health assessments to guarantee maximum platform uptime.
• Take ownership of the end-to-end incident and change management lifecycle, including the delivery of comprehensive executive reporting.
• Partner closely with third-party system vendors to dissect and resolve complex production bottlenecks.
• Lend technical expertise to application development projects and oversee internal testing protocols.
• Facilitate rigorous User Acceptance Testing (UAT) to champion seamless system upgrades and software deployments while maintaining strict alignment with internal compliance frameworks.
• Deliver top-tier remote or phone-based technical assistance during critical non-standard hours as part of an on-call rotation.
• (For VP Level): Actively direct the support staff's daily operations while providing crucial architectural and technical guidance to the broader software engineering teams.

skills & experiences required.

• Bachelor’s degree focusing on Computer Science, Information Systems, or a closely equivalent technical discipline.
• Minimum 3 years of experience in hands-on software or application support, ideally cultivated within the financial services or brokerage space.
• Minimum 1 year of experience dedicated to first-line support actively utilising Order Management Systems (OMS) such as Sharp Point, Ayers, or comparable platforms.
• (For VP Consideration): Demonstrable experience supervising technical teams or application support units; prior tenure at a brokerage firm or financial system vendor is considered a massive advantage.
• Demonstrated hands-on capability navigating complex infrastructure environments.
• Proficiency with Linux and Windows operating systems, VMware, SQL querying, the FIX protocol, and enterprise backup, reporting, and monitoring utilities.
• Exceptional operational knowledge regarding HKEX protocols, domestic and international market connectivity (both indirect and direct routing), and the complete lifecycle of futures and equity trade settlements.
• Proven ability to translate complex production issues into actionable solutions while managing relationships with diverse end-users and external software vendors.
• Fluent in Cantonese, Mandarin, and English (both verbal and written) to effectively support a diverse B2B client base.

If you are interested in this role, please click 'Apply Now' or send your CV directly to heather.yin@randstad.com.hk