5 jobs found for operations

The role overviewThis role will be responsible for handling inquiries about policies and claims in the insurance company.Key Responsibilities:Respond to inquiries via phone, email, and chat in a timely and professional manner.Work with various departments to enhance service delivery and customer satisfaction.Implement best practices for data entry and management to enhance the efficiency of record-keeping processes.Prepare monthly/ annual results and perfo

Key Responsibilities:Respond to interal inquiries related to underwriting, policy administration, and claims.Deliver excellent customer service with a positive and proactive attitude.Keep management updated on any issues or challenges.Prepare monthly and annual reports on results and performance.Key Requirements:Bachelor’s degree or equivalent experience preferred.Strong problem-solving abilities and attention to detail.Strong interpersonal skills and a cu

Key responsibilities:Supervise daily operations to enhance the quality of operations team, ensuring compliance with both internal and external benchmarks and guidelines.Optimize resource allocation to improve effectiveness and operational efficiency.Assess the performance and productivity of outsourced services, coordinating with vendors to ensure adherence to established service levels.Support digital projects, responsible for performing thorough workflow

Key responsibilities:Oversee the Quality Control procedures and collaborate with vendors to address any issues related to unrecognized digital documentationEvaluate and reorganize digital files, supervise the imaging system, and manage associated processes to maintain high quality standards in digital documentation.Manage correspondence with clients and brokers effectively.Support digital projects to streamline operations workflowKey requirements:Diploma h

Role OverviewAs an admin officer, you will ensure an exceptional customer experience for our customers, which are brokers and group secretaries by swiftly and accurately carrying out comprehensive application handling services and answering enquiries via hotline, emails and/or livechat. Job DescriptionHandle the onboarding process of each application.Keep all activities recorded accurately in the relevant systems and processes.Be familiar with all busines