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6 jobs found for Service delivery in Hong Kong

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    • permanent
    • HK$35,000 - HK$55,000 per year
    • full-time
    about the company.My Client is one of the world's biggest shipping company looking for an experienced user support specialist with tiers 1 & 2 help desk support experience. The right candidate will be acting as one of the key members in their service dilivery team in HK office to support other global offices including Canada and India.about the team.Well established team working oninfrastructure transformation projectsabout the job.Support for all Tier 1 and 2 end user support on-shore and on-board for all officesAssist Systems Administration team in support of users with requirements for remote accessAssist in Data Center server backup activities, data management and IT disaster recovery operations.Deliver exceptional customer service which include the passion to go above and beyond client expectationPerform ad-hoc assignments as requiredskills & experiences required.Diploma in Computer Science, business administration or related disciplinesAt least 3 years of experience helpdesk supportSufficient mobility to complete cabling and setup tasksProficiency in both English and ChineseInterested parties, please click “Apply Now” or contact Christal Wong at christal.wong@randstad.com.hk
    about the company.My Client is one of the world's biggest shipping company looking for an experienced user support specialist with tiers 1 & 2 help desk support experience. The right candidate will be acting as one of the key members in their service dilivery team in HK office to support other global offices including Canada and India.about the team.Well established team working oninfrastructure transformation projectsabout the job.Support for all Tier 1 and 2 end user support on-shore and on-board for all officesAssist Systems Administration team in support of users with requirements for remote accessAssist in Data Center server backup activities, data management and IT disaster recovery operations.Deliver exceptional customer service which include the passion to go above and beyond client expectationPerform ad-hoc assignments as requiredskills & experiences required.Diploma in Computer Science, business administration or related disciplinesAt least 3 years of experience helpdesk supportSufficient mobility to complete cabling and setup tasksProficiency in both English and ChineseInterested parties, please click “Apply Now” or contact Christal Wong at christal.wong@randstad.com.hk
    • permanent
    • HK$40,000 - HK$50,000, per month, Performance Bonus
    • full-time
    about the company.My client is a listed company located in Hong Kong which is looking for an IT Manager with solid experience in service delivery to join the business. The right candidate will be responsible for leading a small team and 3rd party vendors and participate in IT infrastructure project delivery and support around 500 - 1000 users in the business. about the job.Manage a small team and lead infrastructure projects; define and drive forward delivery plans across the projects/plans with internal teams and 3rd party vendorsParticipate in performance management and ensure service delivery is on-time & the quality can be able to meet the service level agreement Collaborate with senior management to design IT strategies & annual plan including budget, timeline, resources, and manpower; also understand their needs and how best to deliver innovative plans /solutions to meet and exceed expectationsAssign tasks to the teams and vendors to support the enterprise computing infrastructure such as enterprise servers, storage devices, and systems, hardware and software, etc.,Suggest workable solution for continuous improvement of business processResponsible for the implementation, management, and monitoring of IT Policy and procedures of IT operationsskills & experiences required.Bachelor Degree or above in Computer Science or related discipline is preferredMinimum 6 years of relevant experience, ideally with 2+ years at managerial position and experience in supporting 500+ usersStrong experience in team performance and vendor management is a mustSolid experience in/understanding of IT Infrastructure, project/service delivery and helpdeskGood understanding in operating systems, O365 and Active Directory etc.Good understanding in IT service management tools such as Zendesk or ServiceNow etc.Good communication, interpersonal and problem-solving skillsGood in spoken and written both Cantonese and EnglishITIL/PMP certification is a plusabout the benefits.Performance Bonus15 Days Annual LeaveMedical Insurance5 Days WorkIf you’re interested in this exciting opportunity please don’t delay and click APPLY NOW or for more information, you can reach out to Kelvin Chu on kelvin.chu@randstad.com.hk
    about the company.My client is a listed company located in Hong Kong which is looking for an IT Manager with solid experience in service delivery to join the business. The right candidate will be responsible for leading a small team and 3rd party vendors and participate in IT infrastructure project delivery and support around 500 - 1000 users in the business. about the job.Manage a small team and lead infrastructure projects; define and drive forward delivery plans across the projects/plans with internal teams and 3rd party vendorsParticipate in performance management and ensure service delivery is on-time & the quality can be able to meet the service level agreement Collaborate with senior management to design IT strategies & annual plan including budget, timeline, resources, and manpower; also understand their needs and how best to deliver innovative plans /solutions to meet and exceed expectationsAssign tasks to the teams and vendors to support the enterprise computing infrastructure such as enterprise servers, storage devices, and systems, hardware and software, etc.,Suggest workable solution for continuous improvement of business processResponsible for the implementation, management, and monitoring of IT Policy and procedures of IT operationsskills & experiences required.Bachelor Degree or above in Computer Science or related discipline is preferredMinimum 6 years of relevant experience, ideally with 2+ years at managerial position and experience in supporting 500+ usersStrong experience in team performance and vendor management is a mustSolid experience in/understanding of IT Infrastructure, project/service delivery and helpdeskGood understanding in operating systems, O365 and Active Directory etc.Good understanding in IT service management tools such as Zendesk or ServiceNow etc.Good communication, interpersonal and problem-solving skillsGood in spoken and written both Cantonese and EnglishITIL/PMP certification is a plusabout the benefits.Performance Bonus15 Days Annual LeaveMedical Insurance5 Days WorkIf you’re interested in this exciting opportunity please don’t delay and click APPLY NOW or for more information, you can reach out to Kelvin Chu on kelvin.chu@randstad.com.hk
    • permanent
    • HK$70,000 - HK$80,000, per month, disc. bonus, medical, MPF, regional scope
    • full-time
    APAC Customer Service Manager Our client is a reputable and growing skincare business with global presence. Due to their regional expansion plans, we're partnering with them in finding a Customer Service Manager to oversee, lead and manage the APAC customer service team to ensure best practices and high quality service delivery for enquiries and complaint cases for customers purchasing goods on both online and retail platformsJob Responsibilities: Responsible for daily operations to ensure objectives and requirements are metLead, manage, guide and coach the Customer Service team's performance in the APAC region to ensure both personal and team objectives/performances are met and has continuous improvements.Collaborate with internal stakeholders/teas such as retail team, training team to ensure best practices in customer service deliveryOversee the operation of customer enquiries (online & offline) and complaints to ensure cases and enquiries are handled using best practicesCollaborate with HQ to ensure strategies and resources are aligned Develop customer service procedures and KPIs in different communication channels (phone, email, online platforms, live chats) to ensure standardized and best practices Analysis and reporting to ensure customer service journey is defined with continuous improvementsJob Requirements:Degree holder, business disciplines is a bonusMinimum 8 years experience in Customer Service, preferably with regional exposure is a bonus Experience from beauty/skincare/retail operations/training is a bonusExperince in team/people management is a must Strong communciation skills, result-driven, relationship-oriented and strong interpersonal skills Interested candidates, please send updated resume to Tommy Wong at tommy.wong@randstad.com.hk or click the 'apply' link.
    APAC Customer Service Manager Our client is a reputable and growing skincare business with global presence. Due to their regional expansion plans, we're partnering with them in finding a Customer Service Manager to oversee, lead and manage the APAC customer service team to ensure best practices and high quality service delivery for enquiries and complaint cases for customers purchasing goods on both online and retail platformsJob Responsibilities: Responsible for daily operations to ensure objectives and requirements are metLead, manage, guide and coach the Customer Service team's performance in the APAC region to ensure both personal and team objectives/performances are met and has continuous improvements.Collaborate with internal stakeholders/teas such as retail team, training team to ensure best practices in customer service deliveryOversee the operation of customer enquiries (online & offline) and complaints to ensure cases and enquiries are handled using best practicesCollaborate with HQ to ensure strategies and resources are aligned Develop customer service procedures and KPIs in different communication channels (phone, email, online platforms, live chats) to ensure standardized and best practices Analysis and reporting to ensure customer service journey is defined with continuous improvementsJob Requirements:Degree holder, business disciplines is a bonusMinimum 8 years experience in Customer Service, preferably with regional exposure is a bonus Experience from beauty/skincare/retail operations/training is a bonusExperince in team/people management is a must Strong communciation skills, result-driven, relationship-oriented and strong interpersonal skills Interested candidates, please send updated resume to Tommy Wong at tommy.wong@randstad.com.hk or click the 'apply' link.
    • permanent
    • HK$20,000 - HK$35,000, per year, quarterly commision
    • full-time
    Our client is a leading IDC services and solutions provider, with well-known corporates as their clients. In the course of expansion, they are looking for a Sales Manager to oversee the sales in the Hong Kong market, and grow the local sales team. Job DescriptionEstablish and maintain relationships with clients, understand their needs and expansion plan to tailor data center solutions to meet their requirementsWork closely with partners and vendors to deliver quality services to clients Penetrate the local market and increase the company’s market share in the field of data center Liaise with internal teams, including pre-sales, technical and delivery engineers, to provide seamless service delivery Be responsible for decision making for sales activities in the local market, manage and build a sales team RequirementsBachelor or Diploma in Computer Science, Information Systems, Information Engineering, Electrical Engineering, or related fieldsExperience in telecommunications, hardware distribution and partnershipsHave connections with clients from any disciplines Have connections with technical suppliers, such as system integrators, IDC vendors and global carriers, will be a plusSelf-starter, preferably with management experience Fluent in Mandarin and English, native in Cantonese Interested parties, please submit your application by clicking “Apply Now”, or send your resume to brian.law@randstad.com.hk.
    Our client is a leading IDC services and solutions provider, with well-known corporates as their clients. In the course of expansion, they are looking for a Sales Manager to oversee the sales in the Hong Kong market, and grow the local sales team. Job DescriptionEstablish and maintain relationships with clients, understand their needs and expansion plan to tailor data center solutions to meet their requirementsWork closely with partners and vendors to deliver quality services to clients Penetrate the local market and increase the company’s market share in the field of data center Liaise with internal teams, including pre-sales, technical and delivery engineers, to provide seamless service delivery Be responsible for decision making for sales activities in the local market, manage and build a sales team RequirementsBachelor or Diploma in Computer Science, Information Systems, Information Engineering, Electrical Engineering, or related fieldsExperience in telecommunications, hardware distribution and partnershipsHave connections with clients from any disciplines Have connections with technical suppliers, such as system integrators, IDC vendors and global carriers, will be a plusSelf-starter, preferably with management experience Fluent in Mandarin and English, native in Cantonese Interested parties, please submit your application by clicking “Apply Now”, or send your resume to brian.law@randstad.com.hk.
    • permanent
    • HK$25,000 - HK$28,000, per month, Discretionary Bonus
    • full-time
    about the company.My client is a listed company located in Hong Kong which is looking for an IT Support/Service Engineer and the right candidate will be assigned to a team which is involved in infrastructure project service delivery and support. about the job.Work closely with the team and participate in installation and support for both hardware and software based on group strategyInvolved in testing and trouble-shooting of Windows/Mac operating systemResponsible to test, install and config latest update for the operating systemServe as the first point of contact for senior stakeholders seeking technical assistance around software and hardware etc.Handle helpdesk requests, follow-up and update of statusInvolve in IT procurement, governance and complianceskills & experiences required.Associate Degree or above in Computer Science/Information Technology or related disciplineMinimum 5 years of relevant experience in similar functions/rolesSolid experience in installation and supporting Hardware and Windows/Mac SoftwareGood understanding on computer desktop, mobile devices and other technical productsBasic understanding of networking, switches, routers and firewalls etc.Basic understanding in IT service management tools such as Zendesk or ServiceNow etc.Good communication skill and mannerGood in spoken and written both English and Chineseabout the benefits.Performance Bonus14 Days Annual LeaveMedical Insurance5 Days WorkIf you’re interested in this exciting opportunity please don’t delay and click APPLY NOW or for more information, you can reach out to Kelvin Chu on kelvin.chu@randstad.com.hk
    about the company.My client is a listed company located in Hong Kong which is looking for an IT Support/Service Engineer and the right candidate will be assigned to a team which is involved in infrastructure project service delivery and support. about the job.Work closely with the team and participate in installation and support for both hardware and software based on group strategyInvolved in testing and trouble-shooting of Windows/Mac operating systemResponsible to test, install and config latest update for the operating systemServe as the first point of contact for senior stakeholders seeking technical assistance around software and hardware etc.Handle helpdesk requests, follow-up and update of statusInvolve in IT procurement, governance and complianceskills & experiences required.Associate Degree or above in Computer Science/Information Technology or related disciplineMinimum 5 years of relevant experience in similar functions/rolesSolid experience in installation and supporting Hardware and Windows/Mac SoftwareGood understanding on computer desktop, mobile devices and other technical productsBasic understanding of networking, switches, routers and firewalls etc.Basic understanding in IT service management tools such as Zendesk or ServiceNow etc.Good communication skill and mannerGood in spoken and written both English and Chineseabout the benefits.Performance Bonus14 Days Annual LeaveMedical Insurance5 Days WorkIf you’re interested in this exciting opportunity please don’t delay and click APPLY NOW or for more information, you can reach out to Kelvin Chu on kelvin.chu@randstad.com.hk
    • permanent
    • full-time
    about the company.Largest, leading conglomerate in Hong Kong is seeking an enterprise operations architect to manage the day to day operations of network and server environments across the whole organisation and oversee transition and new solutions enterprise computing, including cloud-based architecture, operations, and information security. about the job. Direct outsourced server support teams in proactive performance of their function, ensuring a high degree of customer satisfaction from the service deliveredDrive the dashboarding of KPIs and ensure monthly measurement against committed SLAsEnsure timely patching of the environment with a minimum amount of manual effort each month or as-needed to address OOB/zero-day needsNurture a spirit of curiosity among the team in order to better drive to root cause of issues as well as deliver what a colleague truly wants rather than simply handing over what was askedDrive ITIL methodologies, issue ownership, and accountability for outcomesManage overall backups, disaster recovery, incident handling, business continuity, and ensure each is tested / drilled on regularly Respond to network / performance / availability issues as they occur, providing feedback to key stakeholders on progress, and wrap lessons learned into future plans to avoid repeatsArchitect solutions rather than plugging in projects; thoughtfully design solutions to embrace customer needs today and in the futureAs a part of the team, assist business units with their own architectural / performance challenges as a senior-level resource and provide guidance and strategic direction skills & experiences required. Minimum 10 years of IT experience in enterprise operations with progressive roles including systems/network administration, infrastructure, system/solution architecture, cybersecurityThorough understanding of enterprise computing and modern approaches including cloud/multi-cloud, SD-WAN, *aaS offerings, and the needs of today’s digital delivery including CRM and cloud-based data analytics and visualization platformsExpert-level knowledge of datacenter/enterprise operations and design/architecture, with a natural affinity for helping less seasoned professionals grow in these and related domainsSolid vendor management skills, including cost negotiation, contract management, inventory management, and service deliveryExcellent written and verbal skills in English and CantoneseExcellent interpersonal skills, with the ability to interface with highly technical staff as well as calmly manage highly-demanding colleagues in stressful situationsFlexibility in managing a workload that, by its nature, can be difficult to predict and combines planned project work alongside unplannable problem resolutionFamiliarity with ITIL framework and Agile project approaches a plus
    about the company.Largest, leading conglomerate in Hong Kong is seeking an enterprise operations architect to manage the day to day operations of network and server environments across the whole organisation and oversee transition and new solutions enterprise computing, including cloud-based architecture, operations, and information security. about the job. Direct outsourced server support teams in proactive performance of their function, ensuring a high degree of customer satisfaction from the service deliveredDrive the dashboarding of KPIs and ensure monthly measurement against committed SLAsEnsure timely patching of the environment with a minimum amount of manual effort each month or as-needed to address OOB/zero-day needsNurture a spirit of curiosity among the team in order to better drive to root cause of issues as well as deliver what a colleague truly wants rather than simply handing over what was askedDrive ITIL methodologies, issue ownership, and accountability for outcomesManage overall backups, disaster recovery, incident handling, business continuity, and ensure each is tested / drilled on regularly Respond to network / performance / availability issues as they occur, providing feedback to key stakeholders on progress, and wrap lessons learned into future plans to avoid repeatsArchitect solutions rather than plugging in projects; thoughtfully design solutions to embrace customer needs today and in the futureAs a part of the team, assist business units with their own architectural / performance challenges as a senior-level resource and provide guidance and strategic direction skills & experiences required. Minimum 10 years of IT experience in enterprise operations with progressive roles including systems/network administration, infrastructure, system/solution architecture, cybersecurityThorough understanding of enterprise computing and modern approaches including cloud/multi-cloud, SD-WAN, *aaS offerings, and the needs of today’s digital delivery including CRM and cloud-based data analytics and visualization platformsExpert-level knowledge of datacenter/enterprise operations and design/architecture, with a natural affinity for helping less seasoned professionals grow in these and related domainsSolid vendor management skills, including cost negotiation, contract management, inventory management, and service deliveryExcellent written and verbal skills in English and CantoneseExcellent interpersonal skills, with the ability to interface with highly technical staff as well as calmly manage highly-demanding colleagues in stressful situationsFlexibility in managing a workload that, by its nature, can be difficult to predict and combines planned project work alongside unplannable problem resolutionFamiliarity with ITIL framework and Agile project approaches a plus

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