18 jobs found for Customer service in Hong Kong

APAC Customer Service Manager Our client is a reputable and growing skincare business with global presence. Due to their regional expansion plans, we're partnering with them in finding a Customer Service Manager to oversee, lead and manage the APAC customer service team to ensure best practices and high quality service delivery for enquiries and complaint cases for customers purchasing goods on both online and retail platformsJob Responsibilities: Responsible for daily operations to ensure objectives and requirements are metLead, manage, guide and coach the Customer Service team's performance in the APAC region to ensure both personal and team objectives/performances are met and has continuous improvements.Collaborate with internal stakeholders/teas such as retail team, training team to ensure best practices in customer service deliveryOversee the operation of customer enquiries (online & offline) and complaints to ensure cases and enquiries are handled using best practicesCollaborate with HQ to ensure strategies and resources are aligned Develop customer service procedures and KPIs in different communication channels (phone, email, online platforms, live chats) to ensure standardized and best practices Analysis and reporting to ensure customer service journey is defined with continuous improvementsJob Requirements:Degree holder, business disciplines is a bonusMinimum 8 years experience in Customer Service, preferably with regional exposure is a bonus Experience from beauty/skincare/retail operations/training is a bonusExperince in team/people management is a must Strong communciation skills, result-driven, relationship-oriented and strong interpersonal skills Interested candidates, please send updated resume to Tommy Wong at tommy.wong@randstad.com.hk or click the 'apply' link.

about the company.This renowned regional bank, provides a wide range of financial products to Consumers in Hong Kong. Our client is looking for customer service experts to join their renowned customer service centre. about the team.You will enjoy strong support from leadership. You will work closely with the internal compliance and risk team. You will work closely with the sales team to drive revenues. about the job.-You will proactively provide professional and all rounded hotline services through both inbound and outbound channels. -You will handle enquiries and promote banking products including cards, personal loan, insurance products, etcYou will contribute to the achieving the section's service and sales targetsYou will respond to customer's feedbacks timely, driving for service improvement and better customer experience skills & experiences required.-You will possess degree or above in Business Administration or related disciplines-You will have experience in customer service (preferred in a call center environment)-You will possess IIQE paper 1, 2,3. -You will have good command of spoken and written English and Chinese (both Cantonese and Mandarin ) If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out more opportunities in Retail / Private Banking contact Morris Cheng at +852 2232 3436 or email morris.cheng@randstad.com.hk

Company Background: An exciting omni-channel solutions provider is seeking a Global eCommerce Manager to lead digital projects. This is a newly created position, you will manage a small team of eCommerce professionals. Primary Objectives: You will work cross functionally to ensure consistency in messaging and strategy while leading execution of strategic pillars across all aspects of the eCommerce business including: P&L management, business planning, promotional/marketing campaigns and other online marketing, customer service, analytics and technologies. You will act as the internal expert with strong knowledge of digital and specifically eCommerce in terms of business model, operations and processes. This position will play a key role in the future success of the Digital business. Key Responsibilities: ➢ Own eCommerce goals, and lead the development and execution of the short to long term plans ➢ Develop transactional capabilities of eCommerce sites and grow profitable online channels for the market with full P/L responsibilities ➢ Work with online retailers and affiliate partners to maximize brand awareness, consideration, conversion and customer service ➢ Design and execute digital marketing launch campaigns and programs that build brand awareness and equity through paid, owned and earned channels ➢ Review technologies and explore new developments in the digital landscape to find ways to more effectively deliver the communication and business objectives ➢ Responsible for improving the design, usability, content and conversion points of the e commerce website ➢ Develop talents of the digital team ➢ Must be commercially astute and able to spot / exploit opportunities. Candidate Requirements: ➢ Degree holder in eCommerce or digital marketing or related field ➢ At least 5 years of eCommerce and digital marketing experience; particularly experience from beauty, personal care, consumer brands, etc.➢ Extensive experience & understanding of multimodal shipping (air, sea, road and ecommerce) ➢ Preferably from logistics/3PL/supply chain solutions provider➢ Strong interpersonal skills and ability to effectively communicate with teams across the entire organization ➢ Excellent leadership and decision-making skills ➢ Confident dealing with senior stakeholders

Data Centre Support Officer - (Client side/ Provisioning)Dynamic work environment Client side opprtunityAttractive packageAbout the CompanyOur client company is one of the leading data center solution providers globally. With their expansion plan in Hong Kong, they are now inviting a Data Centre Support Officer to join their team. About the job: Provide excellent customer service and handle customers’ complaints / enquiries Review customer cross connect and disconnect requests utilizing a web-based ticketing system.Supporting the operations of the data centreManage customer interconnection inventoryTo ensure that any technical inspections are undertaken and follow up works by the Contractor and our technical teamCoordinate and monitor contractors’ maintenance and improvements work. RequirementsAssociate Degree in Business or one year Telecom ExperienceMust have excellent written and oral communication skills.Knowledge of/IXC/CLEC/inter-company operations and proceduresKnowledge of a Colocation or Data Center industryBenefits5 days work weekBank Holiday Medical Insurance

about the company.My client is a bank. They are hiring a Receptionist & Administrative Officer who can possess a high level of customer service skills.about the job.Provide administrative support for companies and teamsFirst point of contact for a company and have to deal with visitor enquiriesWelcome clients and visitors, referring them to the appropriate memberMaintain filing system ad clerical worksAssist in ad hoc dutiesskills & experiences required.1-4 years of relevant experiencesFlexible, multi-tasking and able to work under pressureProficient in PC Skills, MS Office and word processingGreat interpersonal and communication skills (English, Cantonese, and Mandarin)Good memory for faces and appointmentsInterested parties please send a full resume with the portfolio. For confidential discussion, please contact Kimka Lam.For more job opportunities, please visit https://www.randstad.com.hk/

about the company.Global Technology, (IT) Consultancy firm is looking for talented progression IT professionals to join their team in Hong Kong. Offices are located in Hong Kong Island. Clients are within the Financial Services Industry. Culture fit within the Organisation is important. about the team.The team is a diverse team, great atpmosphere, nice workiing environment. about the job.Strong knowledge with IT office operations, e.g. administration in desktop/laptop, server and network level 1 & 2 diagnostics, VDI application deployments, VPNs, Windows Server Admin and Active Directory, Powershell ScriptsStrong knowledge and hands on experience in administering and supporting various video conferencing equipment and applications (MS Teams, Zoom, Webex, WeChat)Very experienced in administrative work with Office 365 (cloud)Centralised software patching and update deploymentsStrong knowledge in office relevant application (MS Windows, Office, Adobe)Familiar with managing various office facilities, e.g. printers/scanners, speakers/microphones, SIP Phone systemsExperienced in mobile devices management, such as company phones and iPads or any Android-based pads with Endpoint MDMGood command of spoken and written English, Cantonese, Mandarinskills & experience required Degree in major disciplineThe ability to work well with othersAnalytical thinking skillsKnowledge of engineering science and technologyTo be thorough and pay attention to detailCustomer service skillsExcellent verbal communication skillsAbility to work in a fast paced environmentWorking with cutting edge technologyFor interested parties please do not hesitate to contact me by email tessa.lowe@randstad.com.hk.

Data Centre Support Officer - (Client side/ Provisioning)Dynamic work environment Client side opprtunityAttractive packageAbout the CompanyOur client company is one of the leading data center solution providers globally. With their expansion plan in Hong Kong, they are now inviting a Data Centre Support Officer to join their team. About the job: Provide excellent customer service and handle customers’ complaints / enquiries Review customer cross connect and disconnect requests utilizing a web-based ticketing system.Supporting the operations of the data centreManage customer interconnection inventoryTo ensure that any technical inspections are undertaken and follow up works by the Contractor and our technical teamCoordinate and monitor contractors’ maintenance and improvements work. RequirementsAssociate Degree in Business or one year Telecom ExperienceMust have excellent written and oral communication skills.Knowledge of/IXC/CLEC/inter-company operations and proceduresKnowledge of a Colocation or Data Center industryBenefits5 days work weekBank Holiday Medical Insurance

about the company.Our client is a well-established medical company that has a strong presence in China and APAC regions. Currently they are hiring a Supply Chain Specialist to join their team. about the job.As a Supply Chain Specialist, you will-Plan and implement the overall supply chain strategy-Conduct supply planning & order management-Collaborate with Sales, Operations, and Customer Service teams-Determine key supply chain KPIs & suggest solutions for process improvements-Identify process bottleneck and implement solutions in a timely manner-Work with finance, sales, and warehouse team to determine best vendors and distributors-Build and maintain good relationships with vendorsskills & experiences required.-Bachelor degree in Logistics, Supply Chain Management or relevant discipline-Previous working experience in handling planning/order management-Hands on experience with ERP/SAP-Critical thinker and problem solver; Team playerabout the benefits.Our client offers high stability. On top of that they also offer-Double Pay-Discretionary Bonus-Medical Insurance-Dental Insurance-WFH policy-Agile working environment-Work-life balance-Convenient working locationIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Sally LO at 2232 3496.If this is not your ideal job but you are looking out, please contact us for a discussion on your career preferences.

about the company.My Client is one of the world's biggest shipping company looking for an experienced user support specialist with tiers 1 & 2 help desk support experience. The right candidate will be acting as one of the key members in their service dilivery team in HK office to support other global offices including Canada and India.about the team.Well established team working oninfrastructure transformation projectsabout the job.Support for all Tier 1 and 2 end user support on-shore and on-board for all officesAssist Systems Administration team in support of users with requirements for remote accessAssist in Data Center server backup activities, data management and IT disaster recovery operations.Deliver exceptional customer service which include the passion to go above and beyond client expectationPerform ad-hoc assignments as requiredskills & experiences required.Diploma in Computer Science, business administration or related disciplinesAt least 3 years of experience helpdesk supportSufficient mobility to complete cabling and setup tasksProficiency in both English and ChineseInterested parties, please click “Apply Now” or contact Christal Wong at christal.wong@randstad.com.hk

about the company Global Technology, (IT) Consultancy firm is looking for talented progression IT professionals to join their team in Hong Kong. Offices are located in Hong Kong Island. Clients are within the Financial Services Industry. Culture fit within the Organisation is important. about the job: -Strong knowledge with IT office operations, e.g. administration in desktop/laptop, server and network level 1 & 2 diagnostics, VDI application deployments, VPNs, Windows Server Admin and Active Directory, Powershell ScriptsStrong knowledge and hands on experience in administering and supporting various video conferencing equipment and applications (MS Teams, Zoom, Webex, WeChat)Very experienced in administrative work with Office 365 (cloud)Centralised software patching and update deploymentsStrong knowledge in office relevant application (MS Windows, Office, Adobe)Familiar with managing various office facilities, e.g. printers/scanners, speakers/microphones, SIP Phone systemsExperienced in mobile devices management, such as company phones and iPads or any Android-based pads with Endpoint MDMGood command of spoken and written English, Cantonese, Mandarin skills & experiences required:-Degree in major disciplinesThe ability to work well with othersAnalytical thinking skillsKnowledge of engineering science and technologyTo be thorough and pay attention to detailCustomer service skillsExcellent verbal communication skillsAbility to work in a fast paced environmentWorking with cutting edge technologyIf you are interested in this exciting opportunity please don’t delay and click APPLY NOW or for more information, you can reach out to Tessa at tessa.lowe@randstad.com.hk.

Well-known organisation is looking for a Business Transformation Lead to join their team. The budget and project has approval, duration until mid 2023. Transformation lead for insurance and MPF. About the job:- Help implement new ideas of digitalisation Implementation ideasLead architect Managing the design and development of a disruptive processes and customer journeys to promote digital uptake and designLiaising with eMPF customers Liaising and collaborating with the project teamCommunication and execution of the digital and disruptive strategies across the team Key stakeholder engagement, management Skills & experiences required:-Extensive experience (10+ years) in a managerial role within an IT, Operations, or related field, including experience of managing a global function with a geographically dispersed teamProven experience of leading delivery of excellent customer service and proactively look for innovative ways to improve the service delivered to customersA track record of delivering significant change which improves business effectiveness in sustainable waysExperience working in relevant environment/s, i.e. advanced project management skills.Ability to build strong relationships and communicate with a wide spectrum of stakeholdersAssertive and able to build professional relationships with external and internal partnersPositive attitude, fast-learning, energetic, able to perform in challenging environmentAbility to work in a pressured environment with tight deadlinesWillingness to travel when requiredExcellent written and verbal communication skillsStrong collaborative and interpersonal skills and team management skillsIf you are interested in this exciting opportunity please don’t delay and click APPLY NOW or for more information, you can reach out to Tessa at tessa.lowe@randstad.com.hk.

about the job. As a Senior Cyber Security Consultant you will be a skilled industry expert and thought leader, driving growth and developing customer solutions. You will participate in customer engagement activities, including customer presentations, workshops and advising on end-to-end technical solutions from design, delivery, implementation and deployment using the latest technologies helping customers with their on-premises or online deployment model. skills & experiences required. 8-10+ years of designing and implementing core security technology solutions and servicesSolid experience in designing and implementing security solutionsSolid experience in designing and implementing security and networking solutionsSolid experience in designing and implementing web application firewall solutionsSound time management skillsExcellent customer communication skillsExcellent analytical and technical troubleshooting skills / experienceCustomer service focussedQuality documentation and presentation skillsExceptional attention to detailEssential experience:Strong understanding of Cyber Security standards, principles and policies as typically used in the industry and by governing bodiesNetworking and security experience with SASE/SDWAN/routing/switching and firewallsNext-Gen Firewalls specifically Palo Alto NetworksDataCentre networking infrastructureWAF technologiesIdentity Management technologiesZero Trust TechnologiesCloud, Endpoint and Mail based security technologies, specifically;Web Security and proxyEndpoint ProtectionCloud SecurityVulnerability AssessmentPenetration testingEmail SecuritySIEM and sys-loggingNetwork access control If you're interested in this exciting opportunity, apply now to secure your application. For futher information, feel free to reach Eddie Wang at eddie.wang@randstad.com.hk or WhatsApp 62907292 for a confidential chat on this role or other opportunities.

about the company.Would you like to be a part of an organisation that aims to touch the lives of 500 million people globally by 2030? At Randstad, we believe meaningful work changes people's lives and creates a brighter future. We provide careers that enable our staff to build long-term success. Supported by industry leading training and development programmes, thought leadership resources and state-of-the-art technology, we promise to put human connection at the heart of our business. Randstad is a global leader in the HR services industry, with Asia-Pacific operations in Singapore, Malaysia, Hong Kong, China, Australia and New Zealand. Our Hong Kong operations has been supporting people and organisations in realising their true potential for ten years, helping find the best permanent and contracting talent in accounting & finance, banking & financial services, business support, construction & property, engineering, human resources, technologies, life sciences, sales, marketing & communications and supply chain & procurement. about the job.As a Recruitment Consultant at Randstad Hong Kong, you learn by getting to know your candidates, selling the best match and managng your talent pool by staying in regular contact with candidates. Responsible for all recruitment placements within your respective division managing junior level to middle management roles Develop and build a solid up-to-date candidate database Deliver high quality recruitment consultancy and services to existing clients alongside with the manager Team support to ensure team work efficiency Market mapping and understanding the expertise within your sectorskills & experiences required.University degree or higher education discipline 1 year of client servicing/customer service work experience is an advantageFresh graduates are welcome to apply Must consistently meet both individual and team targets Strong communication skills with solid business development acumen is essentialMust be able to work in a fast growing pace environment Flexible and positive work attitude is a mustculture and benefits Aside from a highly competitive salary and commission structure, you will have access to a mobile allowance, hospital and outpatient benefits, performance bonus, extensive learning & development program and a structured individual development plan to fast-track your career. You will also have the pleasure of working in a very friendly, close-knit team. With comprehensive training and induction program, we will ensure you are set up for success.

about the company. Our client is one of the world's largest international retailer that offers variety of consumer products. With thousands of stores across the globe, the business is serving over billions of customers each year. To cope with its expansions in the consumer products sector, they are currently looking for a Operations Director to join and bring in new inspirations and new ways of work! about the team. Having a structured team of direct reports, you will be managing over 50+ retail stores in Hong Kong and report into the Vice President. You will lead the team on retail sales and operations to ensure sales target is reached. This is a office-based position but regular market visit is required. about the job.Contribute to corporate strategy in the areas of retail sales and operations including customer service, retail excellence, visual merchandising, product training, in store promotion excellence to ensure that the company achieves its short and long term goalsDirect and oversee operations staff to ensure that they are motivated and trained to carry out their responsibilities to the required standardDevelop and implement policies and procedures to ensure that core operational functions achieve their business objectivesDevelop all necessary policies to ensure safe and healthy working environment across all locationsAct as the company's main go-to person on all issues relating to operational functions and keep abreast of latest developments to ensure the company maintains its competitive positionWork collaboratively with internal teams (marketing, supply chain, finance, account, HR) to achieve business goalsResponsible for talent development and ensure timely feedback is given to Retail Managers skills & experiences required.Degree or above in Business Management, Operations Management or any relevant disciplines12+ years of retail management experience with at least 8+ on a supervisory level; open to candidates from Fashion, Beauty, Personal Care, Consumer Goods, Electronics industryProven track record in managing multi stores and large teamsExcellent interpersonal and leadership abilitiesProficient in Cantonese and English is requiredCandidates with less experience will be considered as Senior Manager/ManagerInterested parties, please apply directly with your most updated resume, latest and expected salary package. Please reach out to doris.wan@randstad.com.hk if you have any questions.

about the company. Our client is one of the world's largest international retailer that offers variety of consumer products. With thousands of stores across the globe, the business is serving over billions of customers each year. To cope with its expansions in the consumer products sector, they are currently looking for a Operations Director to join and bring in new inspirations and new ways of work! about the team. Having a structured team of direct reports, you will be managing over 50+ retail stores in Hong Kong and report into the Vice President. You will lead the team on retail sales and operations to ensure sales target is reached. This is a office-based position but regular market visit is required. about the job.Contribute to corporate strategy in the areas of retail sales and operations including customer service, retail excellence, visual merchandising, product training, in store promotion excellence to ensure that the company achieves its short and long term goalsDirect and oversee operations staff to ensure that they are motivated and trained to carry out their responsibilities to the required standardDevelop and implement policies and procedures to ensure that core operational functions achieve their business objectivesDevelop all necessary policies to ensure safe and healthy working environment across all locationsAct as the company's main go-to person on all issues relating to operational functions and keep abreast of latest developments to ensure the company maintains its competitive positionWork collaboratively with internal teams (marketing, supply chain, finance, account, HR) to achieve business goalsResponsible for talent development and ensure timely feedback is given to Retail Managers skills & experiences required.Degree or above in Business Management, Operations Management or any relevant disciplines12+ years of retail management experience with at least 8+ on a supervisory level; open to candidates from Fashion, Beauty, Personal Care, Consumer Goods, Electronics industryProven track record in managing multi stores and large teamsExcellent interpersonal and leadership abilitiesProficient in Cantonese and English is requiredCandidates with less experience will be considered as Senior Manager/Manager Interested parties, please apply directly with your most updated resume, latest and expected salary package. Please reach out to doris.wan@randstad.com.hk if you have any questions.

about the company. Our client is a U.S based food company with over 120 years of history. They are committed in making food with passion and making sure the world is treated with care - they only use high quality, carefully selected ingredients. They currently have restaurants and shops worldwide and what makes them extraordinary is the unique selection of flavors and seasonal specials. In order to cope with the business expansions and brand credibility, they are currently looking for a Head of Retail Operations to manage its Hong Kong and Taiwan business. about the team. You will be reporting into the General Manager of the region and work directly with store leaders on business operational management, supply chain, compliance and other relevant functions. You are required to be a Hong Kong local resident and based in the city. Travel is required only when it's safe and possible. about the job. Responsible for the growth of business via driving retail sales, e-platform and operational excellenceLead and provide expertise in the areas of operations, training, talent development, business development, supply chain & logistics, health & safety, marketing and etcEstablish best SOPs for all stores to follow and ensure positive and consistent customer experience Create a sales-centric culture which focus on achieving financial goals but not compromising customer service levelEngage in regional meetings across Asia to ensure consistency in operational flowConsistently encourage innovation and cost effectiveness in the assigned regionsDirect P&L responsibilityDemonstrate ability to develop strategies and the delivery of outstanding business results skills & experiences required.Bachelor Degree in Business Administration or relevant disciplines15+ years of experience in sales and operations within the international restaurant and/or retail sectorFluency in Cantonese, Mandarin and English is requiredRegional exposure will have advantageGreat interpersonal, communications and sales management skillsAbility to work under pressure and multi taskTravel is required when it's safe and possible Interested parties, please apply directly with your most updated CV, current and expected salary package. Feel free to reach out to doris.wan@randstad.com if you have any questions.

about the company. Client is fintech providing solutions that simplifies global trade. about the job. Report into the CTO, work with the Head of Risk to develop, implement and monitor a strategic, comprehensive enterprise information security and IT risk management programContribute to disaster recovery and business continuity plansReview and approve security policies, controls, and cyber incident response planningManage information security and risk management awareness training programs for all approved systems usersManage security incidents and events to protect corporate IT assets, including IP, data and company reputationProvide regular reporting on the current status of the information security program to senior staff and the board of directorsCoordinate information security and risk management projects with resources from the IT organization and business unitsEnsure continued compliance of the security programs with all applicable laws and regulationsReview investigations after breaches or incidents, including impact analysis and recommendations for avoiding similar vulnerabilitiesConduct periodic security auditsResponsible for the implementation and maintenance of the most current version of the CIS 20 Critical ControlsEnsure that all cybersecurity policies and procedures are communicated to all personnel and that compliance is enforcedCoordination of all employees, contractors, and vendors involved in IT securityConstantly update the cybersecurity strategy to leverage new technology and threat informationCoordinate security tool deployment and implementationServe as the expert advisor to the executive team on status and risks, conduct research and provide updates on industry standardsOperate as the CIS lead on the CIS Risk CommitteeOversee the overall security architecture, strategy, and necessary budget skills & experiences required. 15+ years’ experience in IT, Cloud, Security as well as large distributed platforms. Background of SaaS / system development (i.e. SAP, Oracle, etc.) would be advantageous. Advance degree in Computer Science, IT Security or related fieldExpert in Cloud technologies and cyber securityExpert in cryptography Experience with white hat hacking. Expert in intrusion detectionTechnical knowledge of different types of cloud systems, networking, applications micro services frameworks, PUB/sub frameworks, event driven architecture and operating systemsRegulatory compliance knowledge, including GDPR, HIPAA, SOX, PCI, NIST, FISMA and GLBAUnderstanding of International, Federal, State and Local laws concerning data acquisition, protection and transmissionQuantitative Risk Assessment experienceStrong leadership and people management abilitiesStrong attention to detailExcellent interpersonal skills and professional demeanorExcellent verbal and written communication skills in EnglishExcellent customer service and presentation skills If you're interested in this opportunity, apply now to secure your application. For further information, feel free to reach Eddie Wang at eddie.wang@randstad.com.hk or WhatsApp 62907292 for a confidential chat on this role or other opportunities.

about the company.Leading, well-recognised multinational is seeking senior-level executive to lead and drive enterprise-wide transformation in infrastructure, operations, and security. You will execute and manage major IT change initiatives that will have an impact globally, planning long-term strategy while balancing day-to-day operations needs. Your strong communciation skills and demonstrated ability to manage stakeholders through to C-level and board stakeholders in a large, complex organisation, and management of large IT teams is crucial to the sucess of this role. Key accountabilities include oversight of IT operations, infrastrcuture, information security, resource/vendor management and governance planning. about the job. Create and articulate an inspiring vision for the IT organization, for not only the areas s/he is directly responsible for, but also the enterprise as a whole.Use and analyse data from a variety of sources to support decisions and to align others with the organization's overall strategy.Balance the desire/need for broad change with an understanding of how much change the organization is capable of handling, to create realistic goals and implementation plans that are achievable and successful.Lead the team to provide reliable, efficient and cost effective infrastructure and operations to enable the business to meet its goalsLead the team to develop, implement and monitor a comprehensive enterprise information security and IT risk management program to ensure that the integrity, confidentiality and availability of information owned, controlled or processed by the organizationLead the team to plan, direct and manage the exploitation and modernisation of current installed technology and capability;Set clear and challenging goals for all teams while committing the organization to improved performance.Drive effective partnership with IT and Business stakeholders to develop a clear understanding of business needs; ensures cost-effective delivery of IT services to meet those needs, and respond with agility to changing business priorities.Ensure the organisation is set up to attract and recruit top talent, motivate the team, delegate effectively, celebrate diversity within the team, and manage performance and development of others.Drive a collaborative culture that values technical depth, accountability and customer serviceDrive a business-oriented culture and mind-set driven by continual service improvement techniques. skills & experiences required. Tertiary educated in relevant discipline Minimum 15 years of relevant work experiences, preferably in sizable multinational cooperationMinimum 10 years of management experiences with minimum 5 years in senior-level management role Strong strategic planning skillsDemonstrates strong leadership and engagement skills, ability to motivate and lead a sizable and diverse team, and hold employees accountable to achieve the department goalsAbility to manage, influence and collaborate with stakeholdersStrong decision-making and problem solving capabilities Excellent influencing, communication, collaboration and delegation skills If you're interested in this exciting opportunity, apply now to secure your application. For further information, feel free to reach Eddie Wang at eddie.wang@randstad.com.hk or WhatsApp 62907292 for a confidential chat on this role or other opportunities.