17 jobs found for Customer service in Hong Kong

about the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the teamYou will lead a team of 2 in customer service center - employee benefits team about the jobYou will manage and supervise the customer service hotline team to achieve target set and follow company’s operation guidelines and proceduresYou will conduct coaching and provide constructive feedback to Service Specialists for improvement You will investigate customer complaints and comply with internal complaint management requirementsYou will provide recommendations to enhance customer experienceYou will prepare regular reports for management to reviewYou will support ad hoc projects as assigned skills & experiences requiredYou are a Higher Diploma Degree Holder or above You have 4+ years customer service experience in call center and at least 1 year supervisory experienceYou are familiar with healthcare knowledge and general insurance experienceYou are mature, independent, a good team player, customer-oriented with good leadership and interpersonal skillsYou are fluent in Cantonese and English. To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk

about the company. Our client is best known for its luxurious and powerful automobile in the world. The brand itself stands for the highest quality. It always has the objective of satisfying the customer to the utmost degree – as befits a premium brand. They are currently looking for multiple Customer Service Officers to join and support the increasing need of the brand. about the team. You are not required to work on roster - which most of customer service roles would require you to. You will be working from 10am to 8pm on Monday to Friday. You are also given the flexibility to work from home when needed. about the job.Provide good customer service with internal and external parties over the phone, email and online channelsWork under planned schedules to meet the organizational objectives and service levelObtain and evaluate all relevant information to handle products and service inquiriesDirect requests and unresolved issues to the designated resourceRecord details of inquiries, comments and complaints as well as details of actions takenIdentify and escalate situations requiring urgent attentionProvide feedback on the efficiency of the customer service process skills & experiences required.1+ year of experience in customer serviceFlight attendants are welcomeProficient in English, Cantonese and Mandarin is requiredConfident and patient when dealing with difficult situationsGreat listening and communication skillsAttention to detailsProactive and able to work under pressure Interested parties, please apply directly with your most updated resume, latest and expected salary package.

about the companyOur client is one of the largest insurance company in Hong Kong about the jobYou will provide and process information through systems and other departments in response to customer's enquiries and concerns about insurance products and services. Resolve customer dissatisfaction if necessary and proactively build long term trust with customers during case handlingYou will arrange follow up call to respond to customer feedback in a timely and professional mannerYou will assist team supervisor to handle escalated case by offering the best alternative to client.You will provide on-the-job support to junior team members on complex enquiriesskills & experiences requiredYou are a Diploma Degree HolderYou have 2+ years relevant working experience in customer service/ call center experienceYou have IIQE license is a plusYou are able to work independently and as a team playerYou are good at communication, interpersonal and relationship management skillsYou are good at problem solvingYou enjoy to work with people of diverse backgrounds with good interpersonal skillYou are fluent in both English and ChineseLess experienced candidate will be considered as OfficerTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk

about the company.This is an international well-known securities brokerage in Hong Kong. They are looking for a customer service representative to join their team. about the team.Join this brokerage with great team culture and supportive environment to stably develop your own career and expand market share for the firm. about the job.Handle clients enquiries and provide professional face to face service to clientsProactively explore business development opportunitiesProvide front office support and prepare for administration workProvide documents checking of account opening skills & experiences required.University graduate in business administration with SFC type 1 qualification. Your previous experience on customer service in banking or financial service industry will help you succeed in this roles. You will have 2 years of experience in customer service. Due to the targeted client segment, you will be requiried to speak English, Mandarin and Cantonese on a daily basis. If you're interested in this role, click "apply now" or for more information and a confidential discussion on this roles or to find out more opportunities contact Anthony Chan at +852 2232 3425 or email anthony.chan@randstad.com.hk

about the company Our client is one of the largest insurance company in Hong Kong about the job You will provide and process information through systems and other departments in response to customer’s enquiries and concerns about insurance products and services. Resolve customer dissatisfaction if necessary and proactively build long term trust with customers during case handlingYou will arrange follow up call to respond to customer feedback in a timely and professional mannerYou will assist team supervisor to handle escalated case by offering the best alternative to client.You will provide on-the-job support to junior team members on complex enquiries skills & experiences required You are a Diploma Degree HolderYou have 2+ years relevant working experience in customer service/ call center experienceYou have IIQE license is a plusYou are able to work independently and as a team playerYou are good at communication, interpersonal and relationship management skillsYou are good at problem solvingYou enjoy to work with people of diverse backgrounds with good interpersonal skillYou are fluent in both English and ChineseLess experienced candidate will be considered as Officer To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk

about the company.This is an international well-known securities brokerage in Hong Kong. They are looking for a customer service representative to join their team. about the team.Join this brokerage with great team culture and supportive environment to stably develop your own career and expand market share for the firm. about the job.Handle clients enquiries and provide professional face to face service to clientsProactively explore business development opportunitiesProvide front office support and prepare for administration workProvide documents checking of account opening skills & experiences required.University graduate in business administration with SFC type 1 qualification. Your previous experience on customer service in banking or financial service industry will help you succeed in this roles. You will have 2 years of experience in customer service. Due to the targeted client segment, you will be requiried to speak English, Mandarin and Cantonese on a daily basis. If you're interested in this role, click "apply now" or for more information and a confidential discussion on this roles or to find out more opportunities contact Anthony Chan at +852 2232 3425 or email anthony.chan@randstad.com.hk

about the company.This is an international well-known securities brokerage in Hong Kong. They are looking for a institutional client service representative to join their team. about the team.Join this brokerage with great team culture and supportive environment to stably develop your own career and expand market share for the firm. about the job.Handle client enquiries via telephone, ticket and live chatSupport client for trading lifecycle including funding, corporate action and margin calculation Provide front office support and prepare for administration workProvide documents checking of account opening skills & experiences required.University graduate in business administration with SFC type 1 qualification. Your previous experience on client service in banking or financial service industry will help you succeed in this roles. You will have 2 years of experience in client service. Due to the targeted client segment, you will be requiried to speak English, Mandarin and Cantonese on a daily basis. If you're interested in this role, click "apply now" or for more information and a confidential discussion on this roles or to find out more opportunities contact Anthony Chan at +852 2232 3425 or email anthony.chan@randstad.com.hk

about the company. Our client has over years of experience providing wide assortment of fashion products on both retail stores and online marketplace. To cope with its expansions in Hong Kong, they are searching for a Area Manager to join and help leading the retail sales & operations team to the next level! about the team. Reporting to the General Manager of the business, you will be managing a group of Store Managers and Store Associates. You are required to visit stores regularly to understand business challenges and opportunities. about the job. Manage and oversees the operations and customer service of multiple stores to achieve long-term strategic and sales strategyCoach, train and motivate retail staff to achieve commercial targetsIdentify new opportunity which could increase customer footfall & attract new customer as well as build loyalty relationship towards brand / expanding shop experience are requiredSupport store projects including opening and renovation as well as planning roadmap of the brand skills & experiences required.Degree or above in Business Management or any relevant disciplines8+ years of retail sales & operations management experience; experience in frontline retail will have advantagePreferably with experience in fashion, accessories, jewelry or beauty retailOpen to candidates from mass and premium fashion retailHands-on, positive attitude, team player and strong communications skillsAnalytical and business acumenProficient in Cantonese and English is required Interested parties, please apply directly with your most updated resume, latest and expected salary package. Feel free to reach out to doris.wan@randstad.com.hk if you have any questions.

about the company.Our client is a mnc bank with full service and products, with internal movement, they are looking for a HR generalist/ Operation specialist to join their team.about the team.This role reports to the team head while working independently for the delegated business coverage. Meanwhile, this role works closely with the TA, HRBP, C&B and the shared service teams. about the job. Respond to all employee issues/ queries/ requests are dealt with promptly. Performing other tasks related to employee data management as indicated on the HR Solutions Functional Charter Assist all staff and provide information & advice service and respond to enquiries promptly (telephone, e-mail and in person) Responsible on the administration of P-file Assist with all on and off boarding duties Assist on 2nd batch permanent staff payroll, temporary payroll, overtime payment and backup for the main batch permanent staff payroll and pension skills & experiences required.skills & experiences required.Good understanding of HR policies, procedures and systemsStrong customer service skills (client focus) in line with the guidelines provided in the HR Solutions Client Service StandardsStrong verbal communication skillsAbility to multi-task and prioritizeKnowledge of PeopleSoft, IPL

about the company. Our client has over years of experience providing wide assortment of products from skincare, makeup to personal care, both retail stores and online marketplace. They currently feature number of brands across the cosmetics, skincare, fragrance and personal care sectors. To cope with its expansions in Hong Kong, they are searching for a Retail Manager to join and help leading the retail sales & operations team to the next level! about the team. Reporting to the General Manager of the business, you will be managing a group of Store Managers and Store Associates. You are required to visit stores regularly to understand business challenges and opportunities. Your team is consisted of a group of passionate beauty professionals who are eager to bring the best services and products to the Hong Kong population. about the job. Manage and oversees the operations and customer service of multiple stores to achieve long-term strategic and sales strategyCoach, train and motivate retail staff to achieve commercial targetsIdentify new opportunity which could increase customer footfall & attract new customer as well as build loyalty relationship towards brand / expanding shop experience are requiredSupport store projects including opening and renovation as well as planning roadmap of the brand skills & experiences required.Degree or above in Business Management or any relevant disciplines8+ years of retail sales & operations management experience; experience in frontline retail will have advantagePreferably with experience in fashion, accessories, jewelry or beauty retailHands-on, positive attitude, team player and strong communications skillsAnalytical and business acumenProficient in Cantonese and English is required Interested parties, please apply directly with your most updated resume, latest and expected salary package. Feel free to reach out to doris.wan@randstad.com.hk if you have any questions.

about the company.This is a well-known Chinese bank in Hong Kong. Due to expansion, they are looking for a Fixed Income Sales candidate to join their team. about the team.Join this bank with great team culture and supportive environment to stably develop your own career and expand market share for the bank. about the job.As a leading member of the team, you will cover all aspects inSolicit new business opportunities and maintain the relationship with existing institutional clients to achieve sales targetPromote Fixed Income products such as bonds to clientsProvide professional investment advice, customer service and order taking on Fixed Income products to the clients Work closely with Relationship Manager on trading account solution Build up a strong relationship with business stakeholders skills & experiences required.University graduate in Economics, Finance and business with a CFA qualification. Your previous experience as an Institutional sales and familiarity with Fixed Income products will help you succeed in this role. You will have 2+ years of experience in Fixed Income sales. Due to the targeted client segment, you will be required to speak Mandarin, Cantonese and English on a daily basis. If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out more opportunities contact Anthony Chan at +852 2232 3425 or email anthony.chan@randstad.com.hk

about the job. As a (Associate) Recruitment Consultant at Randstad Hong Kong, you learn recruitment by getting to know your candidates, sell the best match and manage your talent pool by staying in regular contact with candidates.Responsible for the end-to-end recruitment delivery process for both clients and candidates.Responsible for sourcing junior to middle-level talents across different channels, to introduce to clientsConsult and provide market industry updates/knowledge to clients and candidatesDevelop, maintain and identify potential clients to grow your own portfolio of clientsUtilise networking, social media, cold calling to build your candidate & client database.Analyse client requirements & offer tailor-made solutionsDeliver high-quality recruitment consultancy and services to new and existing clientsContract negotiation with clientsLearn recruitment by getting to know your candidates, sell the best match and manage your talent pool by staying in regular contact with candidates.Market mapping, understanding and expertise within line of service skills & experiences required.Degree holder in Business / Communications / Marketing / HR or any related discipline1 year of client servicing/customer service work experience would be an advantageFluent in English, Cantonese and Mandarin is requiredFresh graduates are welcome to applyEmbrace challenges and celebrate success and small winsFlexible, resourceful and with a positive mindsetMust be able to work in a fast-growing pace environmentResult-oriented and target driven, consistently meet both individual and team targets

about the company. Our client, a government funded association with footprint in Hong Kong over half a century is looking to grow their business organically.With an exciting growth plan in place for 2022, this newly created Business Development Manager will be the key person to support their business to drive customer satisfaction and profit growth in Hong Kong. about the team. To lead a team of 10 and to grow the team to 14-15 by the end of 2022. Report directly into the Chairman. about the job. To identify new business opportunities by organizing symposiums, seminars, workshops, training courses, luncheons and receptions to keep members abreast of latest market intelligence and to extend their business network.To explore new market opportunities by organizing trade missions and delegations.To assist members to penetrate international markets especially emerging markets, through organizing and participating local and overseas exhibitions. skills & experiences required. Bachelor’s Degree in finance , accounting or business administration.Minimum 6 years business development experience with 2 years in supervisory level with banks, non-bank financial institutions and NGOs.Outstanding customer service and networking skills and good command of English and Cantonese.Skilled in MS Word, Excel, PowerPoint & English / Chinese word processing.Interested individuals can click apply now and send through an updated resume in WORD format. For a more comprehensive list of current opportunities, please visit https://www.randstad.com/jobs/q-hong-kong/ or contact Boris Lee at + 852 2232 3497 or email boris.lee@randstad.com.hk#humanforward

about the company.Our client is one of the largest forgien bank, providing a wide range of banking and financial products in Hong Kong. Due to its steady business growth, this renowned bank is seeking a high caliber professional to join as Assistant Relationship Manager in their Private Bank segment.about the team.You will join a result-oriented team with strong support from leadership and middle / back office. You will also be supported by the middle and back office on sales activities to make it easier to drive revenues. about the job.-You will support Relationship Managers in executing a broad range of banking and investment transactions for Private Banking clients.-You will work closely with internal departments on the account opening processes in terms of KYC, Due Diligence etc.-You will support Relationship Managers in attending to and follow-up on customer service issues with clients and internal departmentsskills & experiences required.Your previous experience in sales support acquired from International Private Banks or wealth management groups will bring you closer to success to the position. You will have 3+ years of solid experience in sales support, client profiling, KYC diligence and other sales documentation.Solid experience in building customer relationships is an advantage.You will hold valid Licenses of HKSI 1,7,8 and IIQE 1,2,3 (Candidate with IIQE 5 would be an advantage). You will be proficient in English, Cantonese and Mandarin. You are a well-structured individual with a keen sense to achieve sales targets. If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out more opportunities in Retail / Private Banking contact Morris Cheng at +852 2232 3436 or email morris.cheng@randstad.com.hk

about the company. Our client is one of the most prestige luxury home furnishing brand in town. They are famous for repositioning the recreation of antique pieces with a modern viewpoint. Despite the pandemic and economic downturn in Hong Kong, they've expanded their business and are currently looking for Brand Ambassadors to join and further promote the brand. about the team. You will be working in the gallery and on roster base, meaning you might be working on weekends and holidays since that's when most of your clients are available and have the appetite to shop. Reporting to the Gallery Manager, you will work alongside other Ambassadors on daily gallery and back of house operations. about the job.Maintain daily operations for gallery and stockroomProvide courteous service to customers and handle customers enquiriesWork closely with Gallery Manager to achieve its sales goals and objectives as well as high level of customer serviceMaintain positive image of the brand at all times as well as high level of visual merchandising standard by keeping all work areas inclusive store display neat and tidy skills & experiences required.1 year working in a retail service or customer services environment is preferablePrevious experience as a sales or store assistant or similar role is an additional advantage, as well as knowledge of selling and store operationWelcome candidates from the aviation sectorGood verbal and written communication skills and familiar with MS office, able to read and speak English, Cantonese and Mandarin as a plusFriendly, approachable, outgoing personality and Adaptable with the ability to prioritize tasksAble to work effectively under pressureWiling to work on weekends and public holidays benefit highlights.2 regular days off per week17 days public holidaybirthday leave15 ALvery competitive commission scheme with no capmonthly store incentives Interested parties, please apply directly with your most updated resume, latest and expected salary package.

about the company. Our client is one of the most prestige luxury home furnishing brand in town. They are famous for repositioning the recreation of antique pieces with a modern viewpoint. Despite the pandemic and economic downturn in Hong Kong, they've expanded their business and are currently looking for Brand Ambassadors to join and further promote the brand. about the team. You will be working in the gallery and on roster base, meaning you might be working on weekends and holidays since that's when most of your clients are available and have the appetite to shop. Reporting to the Gallery Manager, you will work alongside other Ambassadors on daily gallery and back of house operations. about the job.Maintain daily operations for gallery and stockroomProvide courteous service to customers and handle customers enquiriesWork closely with Gallery Manager to achieve its sales goals and objectives as well as high level of customer serviceMaintain positive image of the brand at all times as well as high level of visual merchandising standard by keeping all work areas inclusive store display neat and tidy skills & experiences required.1 year working in a retail service or customer services environment is preferablePrevious experience as a sales or store assistant or similar role is an additional advantage, as well as knowledge of selling and store operationWelcome candidates from the aviation sectorGood verbal and written communication skills and familiar with MS office, able to read and speak English, Cantonese and Mandarin as a plusFriendly, approachable, outgoing personality and Adaptable with the ability to prioritize tasksAble to work effectively under pressureWiling to work on weekends and public holidays benefit highlights.2 regular days off per week17 days public holidaybirthday leave15 ALvery competitive commission scheme with no capmonthly store incentives Interested parties, please apply directly with your most updated resume, latest and expected salary package.

about the company. Our client is one of the most prestige luxury home furnishing brand in town. They are famous for repositioning the recreation of antique pieces with a modern viewpoint. Despite the pandemic and economic downturn in Hong Kong, they've expanded their business and are currently looking for Brand Ambassadors to join and further promote the brand. about the team. You will be working in the gallery and on roster base, meaning you might be working on weekends and holidays since that's when most of your clients are available and have the appetite to shop. Reporting to the Gallery Manager, you will work alongside other Ambassadors on daily gallery and back of house operations. about the job.Maintain daily operations for gallery and stockroomProvide courteous service to customers and handle customers enquiriesWork closely with Gallery Manager to achieve its sales goals and objectives as well as high level of customer serviceMaintain positive image of the brand at all times as well as high level of visual merchandising standard by keeping all work areas inclusive store display neat and tidy skills & experiences required.1 year working in a retail service or customer services environment is preferablePrevious experience as a sales or store assistant or similar role is an additional advantage, as well as knowledge of selling and store operationWelcome candidates from the aviation sectorGood verbal and written communication skills and familiar with MS office, able to read and speak English, Cantonese and Mandarin as a plusFriendly, approachable, outgoing personality and Adaptable with the ability to prioritize tasksAble to work effectively under pressureWiling to work on weekends and public holidays benefit highlights.2 regular days off per week17 days public holidaybirthday leave15 ALvery competitive commission scheme with no capmonthly store incentives Interested parties, please apply directly with your most updated resume, latest and expected salary package.