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34 jobs found for Customer Service

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    • permanent
    • HK$20,000 - HK$35,000 per year
    • full-time
    about the company. Our client is a well established retail bank in Hong Kong providing financial, insurance, mortgage and other related services. Our client is looking for a talent with strong teamwork and progressiveness to join their retail banking team. about the team. You'll work as part of a goal-oriented team with strong leadership and front-office assistance. about the job.You will answer phone calls from our HNW clientsYou will resolve client complaints and keep track of commentsYou will follow up on an existing client’s needsYou will provide consumers with phone banking services, including financial transactions, product information, and associated procedures.skills & experiences required.HKDSE/ HKCEE or aboveGood interpersonal and communication skills.Good command of both written and spoken English, Chinese and Putonghua If you're interested in this role, please submit your resume by clicking 'apply now' or contact Crystal Leung at +852 2232 3440 or email crystal.leung@randstad.com.hk for more information.
    about the company. Our client is a well established retail bank in Hong Kong providing financial, insurance, mortgage and other related services. Our client is looking for a talent with strong teamwork and progressiveness to join their retail banking team. about the team. You'll work as part of a goal-oriented team with strong leadership and front-office assistance. about the job.You will answer phone calls from our HNW clientsYou will resolve client complaints and keep track of commentsYou will follow up on an existing client’s needsYou will provide consumers with phone banking services, including financial transactions, product information, and associated procedures.skills & experiences required.HKDSE/ HKCEE or aboveGood interpersonal and communication skills.Good command of both written and spoken English, Chinese and Putonghua If you're interested in this role, please submit your resume by clicking 'apply now' or contact Crystal Leung at +852 2232 3440 or email crystal.leung@randstad.com.hk for more information.
    • permanent
    • full-time
    about the company.Our client is an engineering company with over 70+ branches worldwide. They are a business that is growing considerably. Currently they are looking for a Customer Service Specialist in the team.about the job.As a Customer Service Specialist, you will-Manage daily B2B orders and shipment arrangements-Cooperate closely with different counterparts in the APAC region -Monitor the credit limit & invoicing -Handle after-sales service, such as goods return-Prepare regular review reports on a weekly or monthly basis -Other ad-hoc duties as assignedskills & experiences required.-Degree or diploma holder in related disciplines-Min 3 years of experience in customer service-Solid computer knowledge and skills-Fluent in English, Mandarin and Cantonese-Excellent team playerabout the benefits.Our clients offer a competitive salary package, they also offer-5 day work-14 ALs-Annual bonus-Medical coverage (including spouse and children)-Stable working environment-Encouraging team culture
    about the company.Our client is an engineering company with over 70+ branches worldwide. They are a business that is growing considerably. Currently they are looking for a Customer Service Specialist in the team.about the job.As a Customer Service Specialist, you will-Manage daily B2B orders and shipment arrangements-Cooperate closely with different counterparts in the APAC region -Monitor the credit limit & invoicing -Handle after-sales service, such as goods return-Prepare regular review reports on a weekly or monthly basis -Other ad-hoc duties as assignedskills & experiences required.-Degree or diploma holder in related disciplines-Min 3 years of experience in customer service-Solid computer knowledge and skills-Fluent in English, Mandarin and Cantonese-Excellent team playerabout the benefits.Our clients offer a competitive salary package, they also offer-5 day work-14 ALs-Annual bonus-Medical coverage (including spouse and children)-Stable working environment-Encouraging team culture
    • permanent
    • HK$35,000 - HK$40,000, per month, bonus
    • full-time
    about the jobYou will supervise, coach and monitor day-to-day CS team operations (inbound/outbound calls, emails, correspondences, walk-in services & post sales call) to ensure all KPIs, regulatory requirements and service standards are consistently met and continuously uplifted. You will prepare a manpower plan to meet service demand and be prepared to directly handle CS team tasks when needed.You will develop and regularly review service manuals, standard templates / scripts and SOPs with clearly stated service standards to aid training and efficient performance of CS daily tasks.You will support the end to end resolution of any customer dissatisfaction cases. Liaise with relevant teams to identify and implement customer experience enhancement opportunities.You will assist the team head to develop and implement a customer retention program.You will analyze service data and work closely with operations or other internal teams to identify and implement customer/broker experience enhancement opportunities.You will prepare service statistics and other reports for management review. skills & experiences requiredYou are a Bachelor Degree HolderYou have at least 6 years of relevant experience in the life insurance industry, with 2 years at supervisory level You have a good knowledge of insurance productsYou have the ability to develop and maintain meaningful relationships with customers, intermediaries, colleagues and industry agenciesYou are proficient in both written and spoken English and ChineseTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
    about the jobYou will supervise, coach and monitor day-to-day CS team operations (inbound/outbound calls, emails, correspondences, walk-in services & post sales call) to ensure all KPIs, regulatory requirements and service standards are consistently met and continuously uplifted. You will prepare a manpower plan to meet service demand and be prepared to directly handle CS team tasks when needed.You will develop and regularly review service manuals, standard templates / scripts and SOPs with clearly stated service standards to aid training and efficient performance of CS daily tasks.You will support the end to end resolution of any customer dissatisfaction cases. Liaise with relevant teams to identify and implement customer experience enhancement opportunities.You will assist the team head to develop and implement a customer retention program.You will analyze service data and work closely with operations or other internal teams to identify and implement customer/broker experience enhancement opportunities.You will prepare service statistics and other reports for management review. skills & experiences requiredYou are a Bachelor Degree HolderYou have at least 6 years of relevant experience in the life insurance industry, with 2 years at supervisory level You have a good knowledge of insurance productsYou have the ability to develop and maintain meaningful relationships with customers, intermediaries, colleagues and industry agenciesYou are proficient in both written and spoken English and ChineseTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
    • permanent
    • HK$20,000 - HK$35,000 per year
    • full-time
    about the company. Our client is a well established retail bank in Hong Kong providing financial, insurance, mortgage and other related services. Our client is looking for a talent with strong teamwork and progressiveness to join their retail banking team. about the team. You'll work as part of a goal-oriented team with strong leadership and front-office assistance. about the job.You will answer phone calls from our HNW clientsYou will resolve client complaints and keep track of commentsYou will follow up on an existing client’s needsYou will provide consumers with phone banking services, including financial transactions, product information, and associated procedures.skills & experiences required.HKDSE/ HKCEE or aboveGood interpersonal and communication skills.Good command of both written and spoken English, Chinese and Putonghua If you're interested in this role, please submit your resume by clicking 'apply now' or contact Crystal Leung at +852 2232 3440 or email crystal.leung@randstad.com.hk for more information.
    about the company. Our client is a well established retail bank in Hong Kong providing financial, insurance, mortgage and other related services. Our client is looking for a talent with strong teamwork and progressiveness to join their retail banking team. about the team. You'll work as part of a goal-oriented team with strong leadership and front-office assistance. about the job.You will answer phone calls from our HNW clientsYou will resolve client complaints and keep track of commentsYou will follow up on an existing client’s needsYou will provide consumers with phone banking services, including financial transactions, product information, and associated procedures.skills & experiences required.HKDSE/ HKCEE or aboveGood interpersonal and communication skills.Good command of both written and spoken English, Chinese and Putonghua If you're interested in this role, please submit your resume by clicking 'apply now' or contact Crystal Leung at +852 2232 3440 or email crystal.leung@randstad.com.hk for more information.
    • permanent
    • HK$20,000 - HK$35,000 per year
    • full-time
    about the company. Our client is a well established retail bank in Hong Kong providing financial, insurance, mortgage and other related services. Our client is looking for a talent with strong teamwork and progressiveness to join their retail banking team. about the team. You'll work as part of a goal-oriented team with strong leadership and front-office assistance. about the job.You will answer phone calls from our HNW clientsYou will resolve client complaints and keep track of commentsYou will follow up on an existing client’s needsYou will provide consumers with phone banking services, including financial transactions, product information, and associated procedures.skills & experiences required.HKDSE/ HKCEE or aboveGood interpersonal and communication skills.Good command of both written and spoken English, Chinese and Putonghua If you're interested in this role, please submit your resume by clicking 'apply now' or contact Crystal Leung at +852 2232 3440 or email crystal.leung@randstad.com.hk for more information.
    about the company. Our client is a well established retail bank in Hong Kong providing financial, insurance, mortgage and other related services. Our client is looking for a talent with strong teamwork and progressiveness to join their retail banking team. about the team. You'll work as part of a goal-oriented team with strong leadership and front-office assistance. about the job.You will answer phone calls from our HNW clientsYou will resolve client complaints and keep track of commentsYou will follow up on an existing client’s needsYou will provide consumers with phone banking services, including financial transactions, product information, and associated procedures.skills & experiences required.HKDSE/ HKCEE or aboveGood interpersonal and communication skills.Good command of both written and spoken English, Chinese and Putonghua If you're interested in this role, please submit your resume by clicking 'apply now' or contact Crystal Leung at +852 2232 3440 or email crystal.leung@randstad.com.hk for more information.
    • permanent
    • HK$20,000 - HK$30,000, per month, 2 months bonus
    • full-time
    about the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will ensure all enquiries (hotline, counter, written) received from external customers, direct sales force agents, intermediaries, brokers and other business partners are handled and resolved within the performance and quality standards.You will provide quality service to our internal and external customers.You will handle customer complaints and ensure all the cases received are adequately investigated, follow through and settled up to customers’ satisfaction.You will support ad-hoc projects and special tasks such as UAT, marketing campaigns or product launch etc.You will assist senior staff to prepare management reports.You will develop effective working relationships with colleagues and across the other regions to ensure alignment of best working practice.skills & experiences requiredYou are a Bachelor Degree Holder You have minimum of 1 year experience in customer service or call centre in Life Insurance or General Insurance or Medical InsuranceYou have IIQE license paper I, II, III and V (not a must)You are customer orientedYou are proficient in spoken and written English, Cantonese and MandarinTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
    about the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will ensure all enquiries (hotline, counter, written) received from external customers, direct sales force agents, intermediaries, brokers and other business partners are handled and resolved within the performance and quality standards.You will provide quality service to our internal and external customers.You will handle customer complaints and ensure all the cases received are adequately investigated, follow through and settled up to customers’ satisfaction.You will support ad-hoc projects and special tasks such as UAT, marketing campaigns or product launch etc.You will assist senior staff to prepare management reports.You will develop effective working relationships with colleagues and across the other regions to ensure alignment of best working practice.skills & experiences requiredYou are a Bachelor Degree Holder You have minimum of 1 year experience in customer service or call centre in Life Insurance or General Insurance or Medical InsuranceYou have IIQE license paper I, II, III and V (not a must)You are customer orientedYou are proficient in spoken and written English, Cantonese and MandarinTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
    • permanent
    • HK$70,000 - HK$80,000, per month, attractive package with benefits
    • full-time
    about the company.Our client is one of the largest regional banks. This renowned bank provides professional financial management services to retail customers in Hong Kong. Due to the substantial demand on its business, the bank is looking for a Director to manage the retail banking Call Service Center Business. about the team.You will also be supported by the middle and back office on sales activities to make it easier to drive revenues. You will join a result-oriented team with strong management support from the top leadership. about the job.-You will formulate and direct the overall business strategies on the call center business, to support the Bank Group business in both Hong Kong and Mainland China in order to achieve business targets.-You will support data processing and compliance functions. -You will manage the call center operations while minimizing the operation costs by streamlining operation flows and increasing productivity.-You will work closely with internal and external stakeholders to meet the regulatory requirements of the bank group. skills & experiences required.You will have solid knowledge of banking products in both Hong Kong and China banking sectors .You will have 15+ years experience in banking and call center business with a wide range of retail banking products exposure. You will have 8+ years of managerial experience in the relevant sector. If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out more opportunities in Retail / Private Banking contact Morris Cheng at +852 2232 3436 or email morris.cheng@randstad.com.hk
    about the company.Our client is one of the largest regional banks. This renowned bank provides professional financial management services to retail customers in Hong Kong. Due to the substantial demand on its business, the bank is looking for a Director to manage the retail banking Call Service Center Business. about the team.You will also be supported by the middle and back office on sales activities to make it easier to drive revenues. You will join a result-oriented team with strong management support from the top leadership. about the job.-You will formulate and direct the overall business strategies on the call center business, to support the Bank Group business in both Hong Kong and Mainland China in order to achieve business targets.-You will support data processing and compliance functions. -You will manage the call center operations while minimizing the operation costs by streamlining operation flows and increasing productivity.-You will work closely with internal and external stakeholders to meet the regulatory requirements of the bank group. skills & experiences required.You will have solid knowledge of banking products in both Hong Kong and China banking sectors .You will have 15+ years experience in banking and call center business with a wide range of retail banking products exposure. You will have 8+ years of managerial experience in the relevant sector. If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out more opportunities in Retail / Private Banking contact Morris Cheng at +852 2232 3436 or email morris.cheng@randstad.com.hk
    • permanent
    • HK$25,000 - HK$40,000 per month
    • full-time
    about the company.This is an international well-known securities brokerage in Hong Kong. They are looking for a institutional client service representative to join their team. about the team.Join this brokerage with great team culture and supportive environment to stably develop your own career and expand market share for the firm. about the job.Handle client enquiries via telephone, ticket and live chatSupport client for trading lifecycle including funding, corporate action and margin calculation Provide front office support and prepare for administration workProvide documents checking of account opening skills & experiences required.University graduate in business administration with SFC type 1 qualification. Your previous experience on client service in banking or financial service industry will help you succeed in this roles. You will have 2 years of experience in client service. Due to the targeted client segment, you will be requiried to speak English, Mandarin and Cantonese on a daily basis. If you're interested in this role, click "apply now" or for more information and a confidential discussion on this roles or to find out more opportunities contact Anthony Chan at +852 2232 3425 or email anthony.chan@randstad.com.hk
    about the company.This is an international well-known securities brokerage in Hong Kong. They are looking for a institutional client service representative to join their team. about the team.Join this brokerage with great team culture and supportive environment to stably develop your own career and expand market share for the firm. about the job.Handle client enquiries via telephone, ticket and live chatSupport client for trading lifecycle including funding, corporate action and margin calculation Provide front office support and prepare for administration workProvide documents checking of account opening skills & experiences required.University graduate in business administration with SFC type 1 qualification. Your previous experience on client service in banking or financial service industry will help you succeed in this roles. You will have 2 years of experience in client service. Due to the targeted client segment, you will be requiried to speak English, Mandarin and Cantonese on a daily basis. If you're interested in this role, click "apply now" or for more information and a confidential discussion on this roles or to find out more opportunities contact Anthony Chan at +852 2232 3425 or email anthony.chan@randstad.com.hk
    • permanent
    • HK$70,000 - HK$80,000, per month, attractive package with benefits
    • full-time
    about the company.Our client is one of the largest regional banks. This renowned bank provides professional financial management services to retail customers in Hong Kong. Due to the substantial demand on its business, the bank is looking for a Director to manage the retail banking Call Service Center Business. about the team.You will also be supported by the middle and back office on sales activities to make it easier to drive revenues. You will join a result-oriented team with strong management support from the top leadership. about the job.-You will formulate and direct the overall business strategies on the call center business, to support the Bank Group business in both Hong Kong and Mainland China in order to achieve business targets.-You will support data processing and compliance functions. -You will manage the call center operations while minimizing the operation costs by streamlining operation flows and increasing productivity.-You will work closely with internal and external stakeholders to meet the regulatory requirements of the bank group. skills & experiences required.You will have solid knowledge of banking products in both Hong Kong and China banking sectors .You will have 15+ years experience in banking and call center business with a wide range of retail banking products exposure. You will have 8+ years of managerial experience in the relevant sector. If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out more opportunities in Retail / Private Banking contact Morris Cheng at +852 2232 3436 or email morris.cheng@randstad.com.hk
    about the company.Our client is one of the largest regional banks. This renowned bank provides professional financial management services to retail customers in Hong Kong. Due to the substantial demand on its business, the bank is looking for a Director to manage the retail banking Call Service Center Business. about the team.You will also be supported by the middle and back office on sales activities to make it easier to drive revenues. You will join a result-oriented team with strong management support from the top leadership. about the job.-You will formulate and direct the overall business strategies on the call center business, to support the Bank Group business in both Hong Kong and Mainland China in order to achieve business targets.-You will support data processing and compliance functions. -You will manage the call center operations while minimizing the operation costs by streamlining operation flows and increasing productivity.-You will work closely with internal and external stakeholders to meet the regulatory requirements of the bank group. skills & experiences required.You will have solid knowledge of banking products in both Hong Kong and China banking sectors .You will have 15+ years experience in banking and call center business with a wide range of retail banking products exposure. You will have 8+ years of managerial experience in the relevant sector. If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out more opportunities in Retail / Private Banking contact Morris Cheng at +852 2232 3436 or email morris.cheng@randstad.com.hk
    • permanent
    • full-time
    about the company.Our client is a profitable holding company in Hong Kong. They are constantly expanding their businesses with the increased consumer demands and remain competitive. Currently they are looking for a CS (Shift Role) in the team.about the job.As a CS (Shift Role), you will-Participate in daily customer service operations-Resolve customer enquiries and complaints -Handle incoming and outgoing calls and emails, as well as other administrative tasks-Other ad-hoc duties as assigned-Shift duty is requiredskills & experiences required.-Degree or diploma holder in related disciplines-Min 1 year of experience in customer service-Fluent in English, Mandarin and Cantonese-Customer-oriented, attention to detail and strong communication skillabout the benefits.Our clients offer a competitive salary package, they also offer-15 ALs-Annual bonus-Medical and dental coverage (including spouse and children)-7.5% MPF-Transport allowance-Electricity subsidy-Stable working environment-Friendly team culture-Work-life balanceIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email to charlene.lee@randstad.com.hk
    about the company.Our client is a profitable holding company in Hong Kong. They are constantly expanding their businesses with the increased consumer demands and remain competitive. Currently they are looking for a CS (Shift Role) in the team.about the job.As a CS (Shift Role), you will-Participate in daily customer service operations-Resolve customer enquiries and complaints -Handle incoming and outgoing calls and emails, as well as other administrative tasks-Other ad-hoc duties as assigned-Shift duty is requiredskills & experiences required.-Degree or diploma holder in related disciplines-Min 1 year of experience in customer service-Fluent in English, Mandarin and Cantonese-Customer-oriented, attention to detail and strong communication skillabout the benefits.Our clients offer a competitive salary package, they also offer-15 ALs-Annual bonus-Medical and dental coverage (including spouse and children)-7.5% MPF-Transport allowance-Electricity subsidy-Stable working environment-Friendly team culture-Work-life balanceIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email to charlene.lee@randstad.com.hk
    • permanent
    • HK$25,000 - HK$30,000, per month, attractive package
    • full-time
    about the company.This renowned regional bank, provides a wide range of financial products to Consumers in Hong Kong. Our client is looking for customer service experts to join their renowned customer service centre. about the team.You will enjoy strong support from leadership. You will work closely with the internal compliance and risk team. You will work closely with the sales team to drive revenues. about the job.-You will proactively provide professional and all rounded hotline services through both inbound and outbound channels. -You will handle enquiries and promote banking products including cards, personal loan, insurance products, etcYou will contribute to the achieving the section's service and sales targetsYou will respond to customer's feedbacks timely, driving for service improvement and better customer experience skills & experiences required.-You will possess degree or above in Business Administration or related disciplines-You will have experience in customer service (preferred in a call center environment)-You will possess IIQE paper 1, 2,3 and HKSI paper 1,4-You will have good command of spoken and written English and Chinese (both Cantonese and Mandarin ) If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out more opportunities in Retail / Private Banking contact Morris Cheng at +852 2232 3436 or email morris.cheng@randstad.com.hk
    about the company.This renowned regional bank, provides a wide range of financial products to Consumers in Hong Kong. Our client is looking for customer service experts to join their renowned customer service centre. about the team.You will enjoy strong support from leadership. You will work closely with the internal compliance and risk team. You will work closely with the sales team to drive revenues. about the job.-You will proactively provide professional and all rounded hotline services through both inbound and outbound channels. -You will handle enquiries and promote banking products including cards, personal loan, insurance products, etcYou will contribute to the achieving the section's service and sales targetsYou will respond to customer's feedbacks timely, driving for service improvement and better customer experience skills & experiences required.-You will possess degree or above in Business Administration or related disciplines-You will have experience in customer service (preferred in a call center environment)-You will possess IIQE paper 1, 2,3 and HKSI paper 1,4-You will have good command of spoken and written English and Chinese (both Cantonese and Mandarin ) If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out more opportunities in Retail / Private Banking contact Morris Cheng at +852 2232 3436 or email morris.cheng@randstad.com.hk
    • permanent
    • full-time
    about the company.Our client is a leading chemical company. Headquartered in Europe, they managed to be listed on fortune 500 and develop a sustainable & profitable B2B module. Currently they are hiring an Order Management Specialist to join their team. Only local citizens who can speak both English and Mandarin will be considered. about the job.As an Order Management Specialist, you will-Analyse sales data, forecast sales metrics and develop plans to reduce performance gaps-Plan and preside over regular sales team meetings with internal and external stakeholders-Manage order fulfilment activities from order entry to delivery-Handle LC negotiation and customer enquiries in time-Work regularly on outbound logistics processes so as to fulfil customer needs and expectationsskills & experiences required.-Associate degree holder or above in any discipline-5 years of experience focusing on order management/sales support-Candidates who have experience in shipping documents and LC are highly preferred-Fluent in English and Mandarin-SAP user/Immediate available is highly preferredabout the package-5 day work-Double Pay-Discretionary Bonus -Medical Insurance-Dental Insurance-Market Leader in the industry-Multinational Company-Agile Working EnvironmentIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email to sally.lo@randstad.com.hk
    about the company.Our client is a leading chemical company. Headquartered in Europe, they managed to be listed on fortune 500 and develop a sustainable & profitable B2B module. Currently they are hiring an Order Management Specialist to join their team. Only local citizens who can speak both English and Mandarin will be considered. about the job.As an Order Management Specialist, you will-Analyse sales data, forecast sales metrics and develop plans to reduce performance gaps-Plan and preside over regular sales team meetings with internal and external stakeholders-Manage order fulfilment activities from order entry to delivery-Handle LC negotiation and customer enquiries in time-Work regularly on outbound logistics processes so as to fulfil customer needs and expectationsskills & experiences required.-Associate degree holder or above in any discipline-5 years of experience focusing on order management/sales support-Candidates who have experience in shipping documents and LC are highly preferred-Fluent in English and Mandarin-SAP user/Immediate available is highly preferredabout the package-5 day work-Double Pay-Discretionary Bonus -Medical Insurance-Dental Insurance-Market Leader in the industry-Multinational Company-Agile Working EnvironmentIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email to sally.lo@randstad.com.hk
    • permanent
    • HK$18,000 - HK$22,000, per month, bonus
    • full-time
    about the companyYou will join a digital life insurer in Hong Kong. They are looking for a candidate to promote products to new and existing customers through outbound calls. about the jobYou will promote products through outbound calls.You will achieve the sales targets and meet service standards.You will assist in new applications and follow up requirements.You will maintain a good customer relationship.You will provide feedbacks to Managers on the Marketing campaigns and Procedure for enhancementsskills & experiences requiredYou have minimum 1 year of experience in telemarketing or telesales in insurance products You are a IIQE I, III holderYou have strong communication, negotiating and influencing skillsYou are proactive, independent and self-motivated To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
    about the companyYou will join a digital life insurer in Hong Kong. They are looking for a candidate to promote products to new and existing customers through outbound calls. about the jobYou will promote products through outbound calls.You will achieve the sales targets and meet service standards.You will assist in new applications and follow up requirements.You will maintain a good customer relationship.You will provide feedbacks to Managers on the Marketing campaigns and Procedure for enhancementsskills & experiences requiredYou have minimum 1 year of experience in telemarketing or telesales in insurance products You are a IIQE I, III holderYou have strong communication, negotiating and influencing skillsYou are proactive, independent and self-motivated To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
    • permanent
    • HK$50,000 - HK$65,000 per month
    • full-time
    about the company.Our client is an sizeable conglomerate in Hong Kong and across APAC. With its rapid expansion in Hong Kong, they are seeking for a customer relations manager to join their CRM & loyalty program team. about the team.Report to the department headJoin a team of 7-8Regional exposureStable and financially healthy businessabout the job.handle customer contact and complaints by phone, email and messagesprovide customer and tenant digital support for app and web troubleshootingresponsible for management and optimisation of the loyalty program operations including points registration and redemption, and customer profile managementprovide CRM systems support for customer care and operations managementmanager of the team, provide on-the-job training & coaching to the customer care team and other staff members skills & experiences required.around 6-8 years of relevant experiences, with around 2-3 years of supervisory experiences in customer service or call/contact center operationsexperiences in working with CRM/loyalty program platformsleadership experiences and have worked in fast-paced environment strong communication skills, with high fluency in English and Cantonese is a must, Mandarin will be a desirable plusInterested candidates, please send your updated resume to Elizabeth Ho at elizabeth.ho@randstad.com.hk
    about the company.Our client is an sizeable conglomerate in Hong Kong and across APAC. With its rapid expansion in Hong Kong, they are seeking for a customer relations manager to join their CRM & loyalty program team. about the team.Report to the department headJoin a team of 7-8Regional exposureStable and financially healthy businessabout the job.handle customer contact and complaints by phone, email and messagesprovide customer and tenant digital support for app and web troubleshootingresponsible for management and optimisation of the loyalty program operations including points registration and redemption, and customer profile managementprovide CRM systems support for customer care and operations managementmanager of the team, provide on-the-job training & coaching to the customer care team and other staff members skills & experiences required.around 6-8 years of relevant experiences, with around 2-3 years of supervisory experiences in customer service or call/contact center operationsexperiences in working with CRM/loyalty program platformsleadership experiences and have worked in fast-paced environment strong communication skills, with high fluency in English and Cantonese is a must, Mandarin will be a desirable plusInterested candidates, please send your updated resume to Elizabeth Ho at elizabeth.ho@randstad.com.hk
    • permanent
    • HK$20,000 - HK$25,000 per month
    • full-time
    about the company.Our client is a financial technology company. They are looking for a Junior Clients support representative to join their team.about the team.Join this firm with great team culture and supportive environment to stably develop your own career and expand market share for the firm.about the job.Provide professional service to institutional and corporate clients via video call, phone call and emailOnboard new client and set up the account for them and get them success on the platformProvide solutions and help the clients solve the problemCommunicate across the business such as compliance, operations, sales and technology skills & experiences required.University graduate. Your previous experience in the customer service industry will help you succeed in this role. You will have 1 years of experience in a customer service/ client service role. Proficiency in English is a must.If you're interested in this role, click "apply now" or for more information and a confidential discussion on this roles or to find out more opportunities contact Anthony Chan at +852 2232 3425 or email anthony.chan@randstad.com.hk
    about the company.Our client is a financial technology company. They are looking for a Junior Clients support representative to join their team.about the team.Join this firm with great team culture and supportive environment to stably develop your own career and expand market share for the firm.about the job.Provide professional service to institutional and corporate clients via video call, phone call and emailOnboard new client and set up the account for them and get them success on the platformProvide solutions and help the clients solve the problemCommunicate across the business such as compliance, operations, sales and technology skills & experiences required.University graduate. Your previous experience in the customer service industry will help you succeed in this role. You will have 1 years of experience in a customer service/ client service role. Proficiency in English is a must.If you're interested in this role, click "apply now" or for more information and a confidential discussion on this roles or to find out more opportunities contact Anthony Chan at +852 2232 3425 or email anthony.chan@randstad.com.hk
    • permanent
    • full-time
    about the job.- extensive learning & development program- competitive salary and commission structure- structured individual development planWorking with consultants within the team for recruitment delivery process.Responsible for candidates sourcing across different channelsArrange meetings / video calls to understand the candidates' background and qualifications in detailUtilise networking, social media, cold calling to build your candidate & client database.Learn recruitment by getting to know your candidates, selling the best match and managing your talent pool by staying in regular contact with candidates.Market mapping, understanding and expertise within line of serviceskills & experiences required.Degree holder in Business / Communications / Marketing / Arts / HR or any related discipline1 year of client servicing / customer service work experience would be an advantageFresh graduates are welcome to applyEmbrace challenges and celebrate success and small winsFlexible, resourceful and with a positive mindsetMust be able to work in a fast-growing pace environmentResult-oriented and target driven, consistently meet both individual and team targetsStrong communication skills in Chinese and English with solid business development acumen is essential
    about the job.- extensive learning & development program- competitive salary and commission structure- structured individual development planWorking with consultants within the team for recruitment delivery process.Responsible for candidates sourcing across different channelsArrange meetings / video calls to understand the candidates' background and qualifications in detailUtilise networking, social media, cold calling to build your candidate & client database.Learn recruitment by getting to know your candidates, selling the best match and managing your talent pool by staying in regular contact with candidates.Market mapping, understanding and expertise within line of serviceskills & experiences required.Degree holder in Business / Communications / Marketing / Arts / HR or any related discipline1 year of client servicing / customer service work experience would be an advantageFresh graduates are welcome to applyEmbrace challenges and celebrate success and small winsFlexible, resourceful and with a positive mindsetMust be able to work in a fast-growing pace environmentResult-oriented and target driven, consistently meet both individual and team targetsStrong communication skills in Chinese and English with solid business development acumen is essential
    • permanent
    • HK$35,000 - HK$55,000, per month, bonus
    • full-time
    about the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will handle customer enquiries or complaints via regulatory bodies and distributors properly and timely.You will interact with complainants to provide and process information in response to their concerns about products and services by telephone, in person and/or in writing.You will carry out appropriate and adequate investigation for responsible complaint cases and strive to find a speedy/effective solution/service recovery to minimize the negative impact on customer experience and the business risks.You will assist in administrative support and handle tailor-made/complex correspondence within pre-set turnaround time.You will follow proper procedures with productivity and work up to required quality standards.You will follow-through with complainants and/or brokers/ex-agent during the investigation process and gather useful information in order to obtain a complete picture of the case and abnormal findings.You will challenge work practices and present options and recommendations on changes and initiatives, which will improve operation efficiency and ultimately, business success.You will identify service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emerging trends, etc) of each touch point and proactively drive relevant parties to improve customer experience.You will assist in compiling accurate and relevant regular management reports timely.You will assist the Manager to provide training on complaint handling skills and procedures to improve overall service awareness and handling skill.You will bring in new and creative ideas in service improvement from the customer perspective to enhance long term customer relationships.You will develop an effective working relationship with colleagues to ensure alignment of best working practice.You will keep abreast of the customer service market trend and propose new ideas/practices/technology, which add value to customer experience and improve overall productivity, service quality and cost efficiency.skills & experiences requiredYou are a Bachelor Degree Holder You have minimum 5 years of experience in customer service environment with complaint management exposure gained in insurance or financial industryYou have IIQE license paper I and IIYou have good knowledge of the general insurance product and operationsYou are proficient in spoken and written English, Cantonese and MandarinTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
    about the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will handle customer enquiries or complaints via regulatory bodies and distributors properly and timely.You will interact with complainants to provide and process information in response to their concerns about products and services by telephone, in person and/or in writing.You will carry out appropriate and adequate investigation for responsible complaint cases and strive to find a speedy/effective solution/service recovery to minimize the negative impact on customer experience and the business risks.You will assist in administrative support and handle tailor-made/complex correspondence within pre-set turnaround time.You will follow proper procedures with productivity and work up to required quality standards.You will follow-through with complainants and/or brokers/ex-agent during the investigation process and gather useful information in order to obtain a complete picture of the case and abnormal findings.You will challenge work practices and present options and recommendations on changes and initiatives, which will improve operation efficiency and ultimately, business success.You will identify service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emerging trends, etc) of each touch point and proactively drive relevant parties to improve customer experience.You will assist in compiling accurate and relevant regular management reports timely.You will assist the Manager to provide training on complaint handling skills and procedures to improve overall service awareness and handling skill.You will bring in new and creative ideas in service improvement from the customer perspective to enhance long term customer relationships.You will develop an effective working relationship with colleagues to ensure alignment of best working practice.You will keep abreast of the customer service market trend and propose new ideas/practices/technology, which add value to customer experience and improve overall productivity, service quality and cost efficiency.skills & experiences requiredYou are a Bachelor Degree Holder You have minimum 5 years of experience in customer service environment with complaint management exposure gained in insurance or financial industryYou have IIQE license paper I and IIYou have good knowledge of the general insurance product and operationsYou are proficient in spoken and written English, Cantonese and MandarinTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
    • permanent
    • full-time
    About the companyOur client is a leading FMCG company with gloal presence. They are are in personal care and household products in the market with a leading market shares position. To facilitate the growth of the key account team, they are looking for a talented sales candidate to join the team.ResponsibilitiesReport to Key Account Manager to work along managing retail key account channels;Achieve business targets and control trade spending with continuous improvement in sales aligning with company strategy;Develop and maintain good customer relationship and provide the best and professional customer service to assigned key account; andImplement sales strategy to maximise business opportunities as well as our product presence at shop frontRequirementsDegree holder or above in Business Administration or related disciplines;At least 1 year sales experience, with experience in FMCG industry is definitely an advantage;Outgoing and good team player with good communication and interpersonal skills;Self-motivated, detail minded, responsible and sales driven;Willing to learn and able to work under pressure;Good command of both spoken and written English and Chinese; andProficient in Microsoft Office Applications and Chinese Word ProcessingIf you believe you have the right skills, attitude and experience please click 'apply now' below and upload your resume. Alternatively, for a confidential chat, please contact Vanessa Kan (Recruitment Consultant - Sales and Marketing) on +852 2232 3452
    About the companyOur client is a leading FMCG company with gloal presence. They are are in personal care and household products in the market with a leading market shares position. To facilitate the growth of the key account team, they are looking for a talented sales candidate to join the team.ResponsibilitiesReport to Key Account Manager to work along managing retail key account channels;Achieve business targets and control trade spending with continuous improvement in sales aligning with company strategy;Develop and maintain good customer relationship and provide the best and professional customer service to assigned key account; andImplement sales strategy to maximise business opportunities as well as our product presence at shop frontRequirementsDegree holder or above in Business Administration or related disciplines;At least 1 year sales experience, with experience in FMCG industry is definitely an advantage;Outgoing and good team player with good communication and interpersonal skills;Self-motivated, detail minded, responsible and sales driven;Willing to learn and able to work under pressure;Good command of both spoken and written English and Chinese; andProficient in Microsoft Office Applications and Chinese Word ProcessingIf you believe you have the right skills, attitude and experience please click 'apply now' below and upload your resume. Alternatively, for a confidential chat, please contact Vanessa Kan (Recruitment Consultant - Sales and Marketing) on +852 2232 3452
    • permanent
    • HK$18,000 - HK$23,000 per month
    • full-time
    about the company.Our client is a UK leading medical devices company with a significant expansion plan for the Asia market. about the job.As a Merchandiser (consumer electronics), you are responsible forParticipate in the end-to-end merchandising activities, from buyer's brief to shipment to meet the market need of the EU business.Maintain good supplier relationships to ensure sufficient supply of products while meeting the quality standards of the company.Ensure the process of handling samples runs smoothly. Ensure and trace the samples in good condition.Review quotation records to support price negotiation with suppliers to meet the company cost control targets.Follow up with orders and sales tracking from the EU and UK markets by working alongside the UK office.Provide customer service to key stakeholders and manage all invoicing and billing processes. Handle administrative duties and generate related management reports.skills & experiences required.To be successful at this position, you needMinimum of 3 years background in merchandising of consumer electronics or medical devices products.Exposure of the EU and UK markets is highly preferred.A team player with a “can do” attitude to achieve company targets and objectives.Strong communication skills in both written and spoken English and Chinese in order to communicate with suppliers in Mainland China and buyers in the UK office.
    about the company.Our client is a UK leading medical devices company with a significant expansion plan for the Asia market. about the job.As a Merchandiser (consumer electronics), you are responsible forParticipate in the end-to-end merchandising activities, from buyer's brief to shipment to meet the market need of the EU business.Maintain good supplier relationships to ensure sufficient supply of products while meeting the quality standards of the company.Ensure the process of handling samples runs smoothly. Ensure and trace the samples in good condition.Review quotation records to support price negotiation with suppliers to meet the company cost control targets.Follow up with orders and sales tracking from the EU and UK markets by working alongside the UK office.Provide customer service to key stakeholders and manage all invoicing and billing processes. Handle administrative duties and generate related management reports.skills & experiences required.To be successful at this position, you needMinimum of 3 years background in merchandising of consumer electronics or medical devices products.Exposure of the EU and UK markets is highly preferred.A team player with a “can do” attitude to achieve company targets and objectives.Strong communication skills in both written and spoken English and Chinese in order to communicate with suppliers in Mainland China and buyers in the UK office.
    • permanent
    • full-time
    about the company.Our client is UK top 1 property firm, now they are expanding their business in GBA China, we are helping to hiring a business manager in GBA about the job.• Building and maintaining relationships with our partners/ brokers in Greater Bay Area. • Working with internal and external parties to provide excellent customer service to existing and potential buyers • Assist with marketing and organizing company events • Assisting brokers with their appointments with potential buyers in the office • Preparing weekly and monthly reports. • Sourcing new opportunities, identify and establish new business partnershipsskills & experiences required.• Minimum 3 year Business development experience, preferably in Real Estate sector• Ability to build a rapport with senior managers/ directors as well as partners from all levels • Ability to adapt approach for maximum conversion • Excellent presentation and communication skills • Passionate about real estate, highly-motivated and adaptable • Strong work ethics and a great team player • Willing to work on weekends for supporting exhibitionsIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Jessica.xie@randstad.com.hk
    about the company.Our client is UK top 1 property firm, now they are expanding their business in GBA China, we are helping to hiring a business manager in GBA about the job.• Building and maintaining relationships with our partners/ brokers in Greater Bay Area. • Working with internal and external parties to provide excellent customer service to existing and potential buyers • Assist with marketing and organizing company events • Assisting brokers with their appointments with potential buyers in the office • Preparing weekly and monthly reports. • Sourcing new opportunities, identify and establish new business partnershipsskills & experiences required.• Minimum 3 year Business development experience, preferably in Real Estate sector• Ability to build a rapport with senior managers/ directors as well as partners from all levels • Ability to adapt approach for maximum conversion • Excellent presentation and communication skills • Passionate about real estate, highly-motivated and adaptable • Strong work ethics and a great team player • Willing to work on weekends for supporting exhibitionsIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Jessica.xie@randstad.com.hk
    • permanent
    • HK$38,000 - HK$50,000, per month, bonus
    • full-time
    about the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will provide professional broking service to an assigned portfolio of corporate accountsYou will retain and grow the business of the portfolio assignedYou will provide customer service and handle customer enquiries in policy administration and insurance programmeYou will be responsible for the negotiation, implementation, placement and administration of client’s insurance programsYou will assist the team to achieve budget/profit planYou will conduct presentation, meetings and surveys with clients and underwritersYou will provide technical guidance to other members of the teamskills & experiences requiredYou are a Bachelor Degree Holder You have 4+ years of relevant working experience in a broking firm or an insurance company with solid experience of General Insurance products You are a strong business acumen, result-oriented, innovative thinking and strong team players comfortable with sharing new ideasYou are able to work independently with minimal supervision in a fast-paced environment and able to manage multiple work streams under a tight time-frameYou have a growth mindset, passion for driving changes and willing to challenge status-quo to develop unique customer propositions and deliver exceptional customer experienceMore experienced candidates will be considered as Senior Account ManagerTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
    about the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will provide professional broking service to an assigned portfolio of corporate accountsYou will retain and grow the business of the portfolio assignedYou will provide customer service and handle customer enquiries in policy administration and insurance programmeYou will be responsible for the negotiation, implementation, placement and administration of client’s insurance programsYou will assist the team to achieve budget/profit planYou will conduct presentation, meetings and surveys with clients and underwritersYou will provide technical guidance to other members of the teamskills & experiences requiredYou are a Bachelor Degree Holder You have 4+ years of relevant working experience in a broking firm or an insurance company with solid experience of General Insurance products You are a strong business acumen, result-oriented, innovative thinking and strong team players comfortable with sharing new ideasYou are able to work independently with minimal supervision in a fast-paced environment and able to manage multiple work streams under a tight time-frameYou have a growth mindset, passion for driving changes and willing to challenge status-quo to develop unique customer propositions and deliver exceptional customer experienceMore experienced candidates will be considered as Senior Account ManagerTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
    • permanent
    • full-time
    Senior Sales Engineer Guaranteed commission13 months base salaryAttractive remuneration packageAbout the CompanyOur client is known as a global leader in engineering, manufacturing and delivery of high quality products and services for the construction industry. With hiring expansion, they are now inviting the Senior Sales Engineer to join their team.About the jobPreparing and developing technical presentations to explain our company's products or services to clientsDiscussing equipment needs and system requirements with customers and engineers.Collaborating with sales teams to understand customer requirements and provide sales support.Providing pre-sales including handling customer enquiries, preparing tenders, proposals, quotations, sample development follow upGenerating high-quality sales leads, following up after initial contact, securing and renewing orders, negotiating prices, completing sales, and arranging deliveries.Researching, developing and modifying products to meet customers' technical requirements and needs.Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customers.Setting and achieving sales goals and quotas.What you'll ideally haveA bachelor's degree in engineering, building service, civil, interior design or related field.2-5 years of experience in sales and the construction field.Strong communication, interpersonal, customer service, and sales skills.The ability to relate technical information to non-technical customers.Excellent technical and problem-solving skills.Good leadership and team working skills.Willingness to continue your sales and engineering education.Solid knowledge of AutoCAD
    Senior Sales Engineer Guaranteed commission13 months base salaryAttractive remuneration packageAbout the CompanyOur client is known as a global leader in engineering, manufacturing and delivery of high quality products and services for the construction industry. With hiring expansion, they are now inviting the Senior Sales Engineer to join their team.About the jobPreparing and developing technical presentations to explain our company's products or services to clientsDiscussing equipment needs and system requirements with customers and engineers.Collaborating with sales teams to understand customer requirements and provide sales support.Providing pre-sales including handling customer enquiries, preparing tenders, proposals, quotations, sample development follow upGenerating high-quality sales leads, following up after initial contact, securing and renewing orders, negotiating prices, completing sales, and arranging deliveries.Researching, developing and modifying products to meet customers' technical requirements and needs.Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customers.Setting and achieving sales goals and quotas.What you'll ideally haveA bachelor's degree in engineering, building service, civil, interior design or related field.2-5 years of experience in sales and the construction field.Strong communication, interpersonal, customer service, and sales skills.The ability to relate technical information to non-technical customers.Excellent technical and problem-solving skills.Good leadership and team working skills.Willingness to continue your sales and engineering education.Solid knowledge of AutoCAD
    • permanent
    • HK$30,000 - HK$65,000 per month
    • full-time
    about the company.Our client is a renowned regional bank, providing a wide range of financial products to High Net Worth Clients in Hong Kong. Due to its steady business growth, an Assistant Relationship Manager is needed to join their Private Bank segment. about the team. You will enjoy strong support from leadership and middle / back office. You will work closely with the sales team to drive revenues. about the job.-You will support Relationship Managers in attending to and follow-up on customer service issues with clients and internal departments-You will execute a broad range of banking and investment transactions for Ultra HNW clients.-You will work closely with internal departments on the client on-boarding processes in terms of KYC, Due Diligence etc. skills & experiences required. Your previous sales support experience acquired from Private Banks or wealth management groups will bring you closer to success to the position. Solid experience in building customer relationships is an advantage.You will have 3+ years of solid experience in client facing, sales support, client profiling, KYC diligence and other sales documentation.You will be proficient in English, Cantonese and Mandarin. You are a well-structured individual with a keen sense to achieve sales targets.You will hold valid Licenses of HKSI 1,7,8 and IIQE 1,2,3 (Candidate with IIQE 5 would be an advantage). If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out more opportunities in Retail / Private Banking contact Morris Cheng at +852 2232 3436 or email morris.cheng@randstad.com.hk
    about the company.Our client is a renowned regional bank, providing a wide range of financial products to High Net Worth Clients in Hong Kong. Due to its steady business growth, an Assistant Relationship Manager is needed to join their Private Bank segment. about the team. You will enjoy strong support from leadership and middle / back office. You will work closely with the sales team to drive revenues. about the job.-You will support Relationship Managers in attending to and follow-up on customer service issues with clients and internal departments-You will execute a broad range of banking and investment transactions for Ultra HNW clients.-You will work closely with internal departments on the client on-boarding processes in terms of KYC, Due Diligence etc. skills & experiences required. Your previous sales support experience acquired from Private Banks or wealth management groups will bring you closer to success to the position. Solid experience in building customer relationships is an advantage.You will have 3+ years of solid experience in client facing, sales support, client profiling, KYC diligence and other sales documentation.You will be proficient in English, Cantonese and Mandarin. You are a well-structured individual with a keen sense to achieve sales targets.You will hold valid Licenses of HKSI 1,7,8 and IIQE 1,2,3 (Candidate with IIQE 5 would be an advantage). If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out more opportunities in Retail / Private Banking contact Morris Cheng at +852 2232 3436 or email morris.cheng@randstad.com.hk
    • permanent
    • HK$1,000,000 - HK$1,500,000, per year, Bonus
    • full-time
    about the companyOur client is an expanding Financial Services Firm in HK.about the teamLeadership roleDynamic working environment with good work-life balanceabout the jobImplement the operational risk management framework and ensure its effectivenessSupport business initiatives without compromising standards of internal control by liaising with the Businesses to foster the understanding and spirit of controls and ensure accurate and objective reporting to Senior ManagementEnsure that potential operational risk areas are accurately recognised and creative solutions are delivered in a timely, concise and appropriate manner to optimise the level of business control and maximising efficiencyBuild the department with sufficient resources and skills to perform as a Centre of Excellence in operational risk managementEnsure oversight and support, other subsidiaries/group companies by sharing best practices, tools and expertise skills & experiences requiredUniversity degree in finance, accounting or related disciplineAt least 10+ years of relevant working experience in operational risk management or compliance in retail banking or virtual bankKnowledge of regulatory environment in the financial services sector and exposure to an operations and control environment (e.g. audit, compliance)Ability to conceptualise and articulate the operational impact of business changeGreat sense of ownership and servicing mindset to ensure efficient and effective customer service processesStrong track record in managing/leading a teamTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Rouella Landicho on + 852 2232 3479 or email: rouella.landicho@randstad.com.hk
    about the companyOur client is an expanding Financial Services Firm in HK.about the teamLeadership roleDynamic working environment with good work-life balanceabout the jobImplement the operational risk management framework and ensure its effectivenessSupport business initiatives without compromising standards of internal control by liaising with the Businesses to foster the understanding and spirit of controls and ensure accurate and objective reporting to Senior ManagementEnsure that potential operational risk areas are accurately recognised and creative solutions are delivered in a timely, concise and appropriate manner to optimise the level of business control and maximising efficiencyBuild the department with sufficient resources and skills to perform as a Centre of Excellence in operational risk managementEnsure oversight and support, other subsidiaries/group companies by sharing best practices, tools and expertise skills & experiences requiredUniversity degree in finance, accounting or related disciplineAt least 10+ years of relevant working experience in operational risk management or compliance in retail banking or virtual bankKnowledge of regulatory environment in the financial services sector and exposure to an operations and control environment (e.g. audit, compliance)Ability to conceptualise and articulate the operational impact of business changeGreat sense of ownership and servicing mindset to ensure efficient and effective customer service processesStrong track record in managing/leading a teamTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Rouella Landicho on + 852 2232 3479 or email: rouella.landicho@randstad.com.hk
    • permanent
    • full-time
    CRM Digital Experience World’s Leading Entertainment Industry Impressive Customer Service Business about the company. My client is one of the world’s leading entertainment businesses and has a great reputation in the world with various product lines. Headquartered in Hong Kong with hundreds of employees, the right candidate will be taking strong ownership of the customer digital experience within the company and giving the opportunity to make an impact on this wide user based customer system. about the job. Identify, evaluate and design solutions for customer-related systems (CRM) Coordinate with users for business requirements gathering and planning resources for cost and timelineDesign business process flows in accordance with user requirementsCoordinate UAT testings and trainings for business usersCollaborate with IT team for project deployment, evaluate post-implementation results for necessary system fine-tunings skills & experiences required. Bachelor degree in Management of Information System, IT or related fieldMinimum of 2 year's experience in business or system analysisSolid experience in system implementation on CRM-related systemshands-on experience in collecting user requirements, preparing test plan, performing UAT, conducting training, and providing support to end-usersstrong analytical, logical and problem-solving skills with business acumenproficiency in MS Office applications (Word, Excel, PowerPoint, and Visio) will be a plus Strong ability to be a mature, independent and strong team playerhow to apply.If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out more opportunities, contact Tiffany Bennett at +852 6040 1583 or email your updated CV tiffany.bennett@randstad.com.hk
    CRM Digital Experience World’s Leading Entertainment Industry Impressive Customer Service Business about the company. My client is one of the world’s leading entertainment businesses and has a great reputation in the world with various product lines. Headquartered in Hong Kong with hundreds of employees, the right candidate will be taking strong ownership of the customer digital experience within the company and giving the opportunity to make an impact on this wide user based customer system. about the job. Identify, evaluate and design solutions for customer-related systems (CRM) Coordinate with users for business requirements gathering and planning resources for cost and timelineDesign business process flows in accordance with user requirementsCoordinate UAT testings and trainings for business usersCollaborate with IT team for project deployment, evaluate post-implementation results for necessary system fine-tunings skills & experiences required. Bachelor degree in Management of Information System, IT or related fieldMinimum of 2 year's experience in business or system analysisSolid experience in system implementation on CRM-related systemshands-on experience in collecting user requirements, preparing test plan, performing UAT, conducting training, and providing support to end-usersstrong analytical, logical and problem-solving skills with business acumenproficiency in MS Office applications (Word, Excel, PowerPoint, and Visio) will be a plus Strong ability to be a mature, independent and strong team playerhow to apply.If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out more opportunities, contact Tiffany Bennett at +852 6040 1583 or email your updated CV tiffany.bennett@randstad.com.hk
    • permanent
    • HK$20,000 - HK$32,000, per month, 13 months + attractive bonus
    • full-time
    about the company.Our client is a leading In-vitro diagnostic MNCs and they are one of the market leaders in the Hong Kong market as well. They are now looking for a (Senior) Product Specialist to support their business. If you are looking for a huge platform for you to further develop your career in a trending market, please apply! You will be exposed to lots of projects for selling their capital devices as well as some consumables products. If you are experienced in tendering, dealing with procurement, understand the capital device selling and interested in the Diagnostic field, you are welcome to apply! about the job.As a Senior Product Specialist, you are responsible to achieve sales target of assigned products in responsible territories by visiting the doctors to understand their needs and introducing our product benefits that hit their buying motivesprepare quotations, proposals, and exchange business correspondence with customersidentify opportunities and recommending actions in growth areasbuild good relationship with customers by providing good customer servicesclosely following up the day to day product orderingwork closely with marketing team and customer service team to maintain good after-sales service and excellent relationship with end-users skills & experiences required.bachelor Degree of Science, Business, Marketing or any related discipline at least 2 years of experience in the medical device industry, preferably in capital device or Diagnostics field excellent communication and interpersonal skills passionate to the Diagnostic field, energetic and team player proficiency in PC applications such as MS Word, Excel and PowerPoint candidate with less experience will be considered as Product specialistInterested parties, please apply directly with your current and expected salary. Feel free to reach out to Perry Chung at perry.chung@randstad.com.hk for any questions you might have.
    about the company.Our client is a leading In-vitro diagnostic MNCs and they are one of the market leaders in the Hong Kong market as well. They are now looking for a (Senior) Product Specialist to support their business. If you are looking for a huge platform for you to further develop your career in a trending market, please apply! You will be exposed to lots of projects for selling their capital devices as well as some consumables products. If you are experienced in tendering, dealing with procurement, understand the capital device selling and interested in the Diagnostic field, you are welcome to apply! about the job.As a Senior Product Specialist, you are responsible to achieve sales target of assigned products in responsible territories by visiting the doctors to understand their needs and introducing our product benefits that hit their buying motivesprepare quotations, proposals, and exchange business correspondence with customersidentify opportunities and recommending actions in growth areasbuild good relationship with customers by providing good customer servicesclosely following up the day to day product orderingwork closely with marketing team and customer service team to maintain good after-sales service and excellent relationship with end-users skills & experiences required.bachelor Degree of Science, Business, Marketing or any related discipline at least 2 years of experience in the medical device industry, preferably in capital device or Diagnostics field excellent communication and interpersonal skills passionate to the Diagnostic field, energetic and team player proficiency in PC applications such as MS Word, Excel and PowerPoint candidate with less experience will be considered as Product specialistInterested parties, please apply directly with your current and expected salary. Feel free to reach out to Perry Chung at perry.chung@randstad.com.hk for any questions you might have.
    • permanent
    • HK$30,000 - HK$65,000 per month
    • full-time
    about the company.Our client is a renowned regional bank, providing a wide range of financial products to High Net Worth Clients in Hong Kong. Due to its steady business growth, an Assistant Relationship Manager is needed to join their Private Bank segment. about the team. You will enjoy strong support from leadership and middle / back office. You will work closely with the sales team to drive revenues. about the job.-You will support Relationship Managers in attending to and follow-up on customer service issues with clients and internal departments-You will execute a broad range of banking and investment transactions for Ultra HNW clients.-You will work closely with internal departments on the client on-boarding processes in terms of KYC, Due Diligence etc. skills & experiences required. Your previous sales support experience acquired from Private Banks or wealth management groups will bring you closer to success to the position. Solid experience in building customer relationships is an advantage.You will have 3+ years of solid experience in client facing, sales support, client profiling, KYC diligence and other sales documentation.You will be proficient in English, Cantonese and Mandarin. You are a well-structured individual with a keen sense to achieve sales targets.You will hold valid Licenses of HKSI 1,7,8 and IIQE 1,2,3 (Candidate with IIQE 5 would be an advantage). If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out more opportunities in Retail / Private Banking contact Morris Cheng at +852 2232 3436 or email morris.cheng@randstad.com.hk
    about the company.Our client is a renowned regional bank, providing a wide range of financial products to High Net Worth Clients in Hong Kong. Due to its steady business growth, an Assistant Relationship Manager is needed to join their Private Bank segment. about the team. You will enjoy strong support from leadership and middle / back office. You will work closely with the sales team to drive revenues. about the job.-You will support Relationship Managers in attending to and follow-up on customer service issues with clients and internal departments-You will execute a broad range of banking and investment transactions for Ultra HNW clients.-You will work closely with internal departments on the client on-boarding processes in terms of KYC, Due Diligence etc. skills & experiences required. Your previous sales support experience acquired from Private Banks or wealth management groups will bring you closer to success to the position. Solid experience in building customer relationships is an advantage.You will have 3+ years of solid experience in client facing, sales support, client profiling, KYC diligence and other sales documentation.You will be proficient in English, Cantonese and Mandarin. You are a well-structured individual with a keen sense to achieve sales targets.You will hold valid Licenses of HKSI 1,7,8 and IIQE 1,2,3 (Candidate with IIQE 5 would be an advantage). If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out more opportunities in Retail / Private Banking contact Morris Cheng at +852 2232 3436 or email morris.cheng@randstad.com.hk
    • permanent
    • HK$30,000 - HK$65,000 per month
    • full-time
    about the company.Our client is a renowned regional bank, providing a wide range of financial products to High Net Worth Clients in Hong Kong. Due to its steady business growth, an Assistant Relationship Manager is needed to join their Private Bank segment. about the team. You will enjoy strong support from leadership and middle / back office. You will work closely with the sales team to drive revenues. about the job.-You will support Relationship Managers in attending to and follow-up on customer service issues with clients and internal departments-You will execute a broad range of banking and investment transactions for Ultra HNW clients.-You will work closely with internal departments on the client on-boarding processes in terms of KYC, Due Diligence etc. skills & experiences required. Your previous sales support experience acquired from Private Banks or wealth management groups will bring you closer to success to the position. Solid experience in building customer relationships is an advantage.You will have 3+ years of solid experience in client facing, sales support, client profiling, KYC diligence and other sales documentation.You will be proficient in English, Cantonese and Mandarin. You are a well-structured individual with a keen sense to achieve sales targets.You will hold valid Licenses of HKSI 1,7,8 and IIQE 1,2,3 (Candidate with IIQE 5 would be an advantage). If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out more opportunities in Retail / Private Banking contact Morris Cheng at +852 2232 3436 or email morris.cheng@randstad.com.hk
    about the company.Our client is a renowned regional bank, providing a wide range of financial products to High Net Worth Clients in Hong Kong. Due to its steady business growth, an Assistant Relationship Manager is needed to join their Private Bank segment. about the team. You will enjoy strong support from leadership and middle / back office. You will work closely with the sales team to drive revenues. about the job.-You will support Relationship Managers in attending to and follow-up on customer service issues with clients and internal departments-You will execute a broad range of banking and investment transactions for Ultra HNW clients.-You will work closely with internal departments on the client on-boarding processes in terms of KYC, Due Diligence etc. skills & experiences required. Your previous sales support experience acquired from Private Banks or wealth management groups will bring you closer to success to the position. Solid experience in building customer relationships is an advantage.You will have 3+ years of solid experience in client facing, sales support, client profiling, KYC diligence and other sales documentation.You will be proficient in English, Cantonese and Mandarin. You are a well-structured individual with a keen sense to achieve sales targets.You will hold valid Licenses of HKSI 1,7,8 and IIQE 1,2,3 (Candidate with IIQE 5 would be an advantage). If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out more opportunities in Retail / Private Banking contact Morris Cheng at +852 2232 3436 or email morris.cheng@randstad.com.hk
    • permanent
    • HK$20,000 - HK$30,000, per month, attractive package with benefits
    • full-time
    about the company.Our client is a regional investment bank, providing a wide range of financial products to High Net Worth Clients in the North Asia region. Due to its steady business growth, an Assistant Relationship Manager is needed to support their Equity brokerage segment. about the team.You will enjoy strong support from leadership and middle / back office. You will work closely with the sales team to drive revenues. about the job.-You will support frontline sales team on daily operations and follow-up on customer service issues with clients and internal departments-You will execute security and bonds trading for the sales team and client.-You will work closely with internal departments on the client on-boarding processes in terms of KYC, Due Diligence etc. skills & experiences required.Your previous experience in financial trading and sales support will bring you closer to success in this role. Solid experience in building customer relationships is an advantage.You will have 1+ years of solid experience in client facing, sales support, client profiling, KYC diligence and other sales documentation.You will be proficient in English, Cantonese and Mandarin. You are a well-structured individual with a keen sense to achieve sales targets.You will hold valid Licenses of HKSI 1,2. If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out more opportunities in Retail / Private Banking contact Morris Cheng at +852 2232 3436 or email morris.cheng@randstad.com.hk
    about the company.Our client is a regional investment bank, providing a wide range of financial products to High Net Worth Clients in the North Asia region. Due to its steady business growth, an Assistant Relationship Manager is needed to support their Equity brokerage segment. about the team.You will enjoy strong support from leadership and middle / back office. You will work closely with the sales team to drive revenues. about the job.-You will support frontline sales team on daily operations and follow-up on customer service issues with clients and internal departments-You will execute security and bonds trading for the sales team and client.-You will work closely with internal departments on the client on-boarding processes in terms of KYC, Due Diligence etc. skills & experiences required.Your previous experience in financial trading and sales support will bring you closer to success in this role. Solid experience in building customer relationships is an advantage.You will have 1+ years of solid experience in client facing, sales support, client profiling, KYC diligence and other sales documentation.You will be proficient in English, Cantonese and Mandarin. You are a well-structured individual with a keen sense to achieve sales targets.You will hold valid Licenses of HKSI 1,2. If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out more opportunities in Retail / Private Banking contact Morris Cheng at +852 2232 3436 or email morris.cheng@randstad.com.hk
    • permanent
    • HK$18,000 - HK$30,000, per month, attractive commission scheme, no cap
    • full-time
    about the company. Our client is one of the most prestige luxury home furnishing brand in town. They are famous for repositioning the recreation of antique pieces with a modern viewpoint. Despite the pandemic and economic downturn in Hong Kong, they've expanded their business and are currently looking for Brand Ambassadors to join and further promote the brand. about the team. You will be working in the gallery and on roster base, meaning you might be working on weekends and holidays since that's when most of your clients are available and have the appetite to shop. Reporting to the Gallery Manager, you will work alongside other Ambassadors on daily gallery and back of house operations. about the job.Maintain daily operations for gallery and stockroomProvide courteous service to customers and handle customers enquiriesWork closely with Gallery Manager to achieve its sales goals and objectives as well as high level of customer serviceMaintain positive image of the brand at all times as well as high level of visual merchandising standard by keeping all work areas inclusive store display neat and tidy skills & experiences required.1 year working in a retail service or customer services environment is preferablePrevious experience as a sales or store assistant or similar role is an additional advantage, as well as knowledge of selling and store operationWelcome candidates from the aviation sectorGood verbal and written communication skills and familiar with MS office, able to read and speak English, Cantonese and Mandarin as a plusFriendly, approachable, outgoing personality and Adaptable with the ability to prioritize tasksAble to work effectively under pressureWiling to work on weekends and public holidays benefit highlights.2 regular days off per week17 days public holidaybirthday leave15 ALvery competitive commission scheme with no capmonthly store incentives Interested parties, please apply directly with your most updated resume, latest and expected salary package.
    about the company. Our client is one of the most prestige luxury home furnishing brand in town. They are famous for repositioning the recreation of antique pieces with a modern viewpoint. Despite the pandemic and economic downturn in Hong Kong, they've expanded their business and are currently looking for Brand Ambassadors to join and further promote the brand. about the team. You will be working in the gallery and on roster base, meaning you might be working on weekends and holidays since that's when most of your clients are available and have the appetite to shop. Reporting to the Gallery Manager, you will work alongside other Ambassadors on daily gallery and back of house operations. about the job.Maintain daily operations for gallery and stockroomProvide courteous service to customers and handle customers enquiriesWork closely with Gallery Manager to achieve its sales goals and objectives as well as high level of customer serviceMaintain positive image of the brand at all times as well as high level of visual merchandising standard by keeping all work areas inclusive store display neat and tidy skills & experiences required.1 year working in a retail service or customer services environment is preferablePrevious experience as a sales or store assistant or similar role is an additional advantage, as well as knowledge of selling and store operationWelcome candidates from the aviation sectorGood verbal and written communication skills and familiar with MS office, able to read and speak English, Cantonese and Mandarin as a plusFriendly, approachable, outgoing personality and Adaptable with the ability to prioritize tasksAble to work effectively under pressureWiling to work on weekends and public holidays benefit highlights.2 regular days off per week17 days public holidaybirthday leave15 ALvery competitive commission scheme with no capmonthly store incentives Interested parties, please apply directly with your most updated resume, latest and expected salary package.
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