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34 jobs found for Customer Service

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    • permanent
    • HK$35,000 - HK$40,000, per month, bonus
    • full-time
    about the companyYou will join one of the world leading insurance and asset management groups about the jobYou will manage a customer service team to provide professional customer services via telephone and email and ensure compliance with operational guidelines, regulatory requirements and business strategy.You will motivate the team to achieve departmental KPIs in a timely and professional manner. You will monitor contact traffic and arrange adequate wor
    about the companyYou will join one of the world leading insurance and asset management groups about the jobYou will manage a customer service team to provide professional customer services via telephone and email and ensure compliance with operational guidelines, regulatory requirements and business strategy.You will motivate the team to achieve departmental KPIs in a timely and professional manner. You will monitor contact traffic and arrange adequate wor
    • permanent
    • HK$60,000 - HK$90,000, per month, bonus
    • full-time
    about the jobYou will lead and manage inbound and outbound hotline teams, ensure achievement of Customer Service KPIs and compliance with company’s policies.You will serve as a client advocate, identify any service issues from contact centre operations, collaborate and work with different stakeholders (e.g. Policy Administration, Claims, sales channels, Compliance, Legal).You will handle and resolve complex cases and incidents, so as to minimize any advers
    about the jobYou will lead and manage inbound and outbound hotline teams, ensure achievement of Customer Service KPIs and compliance with company’s policies.You will serve as a client advocate, identify any service issues from contact centre operations, collaborate and work with different stakeholders (e.g. Policy Administration, Claims, sales channels, Compliance, Legal).You will handle and resolve complex cases and incidents, so as to minimize any advers
    • permanent
    • HK$20,000 - HK$34,000, per month, bonus
    • full-time
    about the jobYou will handle enquiries and requests of group medical, individual financial and wealth management products arising from customers. You will handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills.You will provide support to management and recommend productivity/service improvements.You will ensure accuracy and compliance of all requests to be
    about the jobYou will handle enquiries and requests of group medical, individual financial and wealth management products arising from customers. You will handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills.You will provide support to management and recommend productivity/service improvements.You will ensure accuracy and compliance of all requests to be
    • permanent
    • HK$110,000 - HK$130,000, per month, 5 months bonus
    • full-time
    about the companyYou will join a top china-incorporated insurance company that provides life insurance and annuity products. about the jobYou will oversee and lead the department, including the Call Centre, Customer Service Centre, Customer Compliment and Complaint Management Team, Project Team and Policy Servicing Team, to achieve the company's mission and goals.You will ensure smooth operation of all Customer Servicing functions and Policy Servicing pr
    about the companyYou will join a top china-incorporated insurance company that provides life insurance and annuity products. about the jobYou will oversee and lead the department, including the Call Centre, Customer Service Centre, Customer Compliment and Complaint Management Team, Project Team and Policy Servicing Team, to achieve the company's mission and goals.You will ensure smooth operation of all Customer Servicing functions and Policy Servicing pr
    • permanent
    • HK$15,000 - HK$20,000, per month, attractive package with benefits
    • full-time
    about the company.Our client is the one of the largest international banks in Hong Kong, providing a wide range of banking and financial products to individual, business and corporate clients. Our client is expanding their retail banking front office and looking for high calibers to join their call center service team. about the team.You will enjoy strong support from leadership. You will work in a Hybrid environment with high flexibility and support from
    about the company.Our client is the one of the largest international banks in Hong Kong, providing a wide range of banking and financial products to individual, business and corporate clients. Our client is expanding their retail banking front office and looking for high calibers to join their call center service team. about the team.You will enjoy strong support from leadership. You will work in a Hybrid environment with high flexibility and support from
    • permanent
    • HK$40,000 - HK$60,000, per month, 3 months bonus
    • full-time
    about the jobYou will oversee the team’s performance to ensure the team meeting the KPIs. You will compile regular team performance and complaint related reports to senior management and Enterprise Risk Management, also ad hoc reports whenever necessary.You will actively communicate with Compliance, Legal, sales channels and regulators on case status and give advice to the case handler during case handling. You will handle escalated complaints from the tea
    about the jobYou will oversee the team’s performance to ensure the team meeting the KPIs. You will compile regular team performance and complaint related reports to senior management and Enterprise Risk Management, also ad hoc reports whenever necessary.You will actively communicate with Compliance, Legal, sales channels and regulators on case status and give advice to the case handler during case handling. You will handle escalated complaints from the tea
    • permanent
    • HK$16,000 - HK$18,000, per month, 13 months + bonus
    • full-time
    about the company.Our client is a global leader in offering the best dietary supplements to its customers. With its HQ located in the United States, the company now operates in over 100 countries including Hong Kong being one of its largest markets. As customers are more health-conscious, its business has been aggressively expanding. To cope with this, they are currently looking for an Club House Officer (12 months renewable contract) to join and bring in
    about the company.Our client is a global leader in offering the best dietary supplements to its customers. With its HQ located in the United States, the company now operates in over 100 countries including Hong Kong being one of its largest markets. As customers are more health-conscious, its business has been aggressively expanding. To cope with this, they are currently looking for an Club House Officer (12 months renewable contract) to join and bring in
    • permanent
    • HK$27,000 - HK$30,000, per month, 2 months bonus
    • full-time
    about the jobYou will provide and process information through systems and other departments in response to customer’s enquiries and concerns about insurance products and services. You will resolve customer dissatisfaction if necessary and proactively build long term trust with customers during case handling.You will arrange follow up call to respond to customer feedback in a timely and professional manner.You will assist team leaders to handle escalated c
    about the jobYou will provide and process information through systems and other departments in response to customer’s enquiries and concerns about insurance products and services. You will resolve customer dissatisfaction if necessary and proactively build long term trust with customers during case handling.You will arrange follow up call to respond to customer feedback in a timely and professional manner.You will assist team leaders to handle escalated c
    • permanent
    • HK$25,000 - HK$40,000 per month
    • full-time
    about the company.This is an international well-known securities brokerage in Hong Kong. They are looking for a Customer Service Representative to join their team. about the team.Join this brokerage with great team culture and supportive environment to stably develop your own career and expand market share for the firm. about the job.Handle client enquiries via telephone, ticket and live chatSupport client for trading lifecycle including funding, corporat
    about the company.This is an international well-known securities brokerage in Hong Kong. They are looking for a Customer Service Representative to join their team. about the team.Join this brokerage with great team culture and supportive environment to stably develop your own career and expand market share for the firm. about the job.Handle client enquiries via telephone, ticket and live chatSupport client for trading lifecycle including funding, corporat
    • permanent
    • full-time
    about the company.Our client is a testing laboratory with remarkable reputation in the industry. As their business is growing, they are expanding their team. Currently they are hiring a Customer Service Officer in the team. Candidates with more experience will be considered as Manager. about the job.As a Customer Service Officer, you will be responsible for-Liaise with customers regarding invoices, reports and certificates-Provide administrative document c
    about the company.Our client is a testing laboratory with remarkable reputation in the industry. As their business is growing, they are expanding their team. Currently they are hiring a Customer Service Officer in the team. Candidates with more experience will be considered as Manager. about the job.As a Customer Service Officer, you will be responsible for-Liaise with customers regarding invoices, reports and certificates-Provide administrative document c
    • permanent
    • HK$17,000 - HK$23,000 per month
    • full-time
    about the company.Our client is one of the largest aerospace company in the world. about the job.Provide both sales and customer service to customers via phone, fax, email or electronics data interfaceAdvises sales management of opportunities with customers in regards to sales, discount and pricingPrepare and deliver quotations, process orders and closes salesAssist in sales promotions and marketing eventsSupport the sale of distributed parts and services
    about the company.Our client is one of the largest aerospace company in the world. about the job.Provide both sales and customer service to customers via phone, fax, email or electronics data interfaceAdvises sales management of opportunities with customers in regards to sales, discount and pricingPrepare and deliver quotations, process orders and closes salesAssist in sales promotions and marketing eventsSupport the sale of distributed parts and services
    • permanent
    • HK$50,000 - HK$60,000, per month, 3 months bonus
    • full-time
    about the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will be responsible for driving the operations improvement initiatives and ensuring the implementation.You will identify potential operations processes and system improvement areas. You will provide system user requirements and liaise with relevant parties for the final solution.You will perform system testing and post impleme
    about the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will be responsible for driving the operations improvement initiatives and ensuring the implementation.You will identify potential operations processes and system improvement areas. You will provide system user requirements and liaise with relevant parties for the final solution.You will perform system testing and post impleme
    • permanent
    • HK$25,000 - HK$30,000 per month
    • full-time
    about the company.Our client is a very solid conglomerate in Hong Kong. With its rapid expansion in Hong Kong, they are looking for Senior CS Officer to join their largest visitor experiences team. The position focus on handling complaints and managing visitors digital experiences. about the team.join a team of 6-7join a dynamic and fun teamstable working hours, not much OTabout the job.engage with visitors and consumers across all communication channels i
    about the company.Our client is a very solid conglomerate in Hong Kong. With its rapid expansion in Hong Kong, they are looking for Senior CS Officer to join their largest visitor experiences team. The position focus on handling complaints and managing visitors digital experiences. about the team.join a team of 6-7join a dynamic and fun teamstable working hours, not much OTabout the job.engage with visitors and consumers across all communication channels i
    • permanent
    • HK$90,000 - HK$105,000, per month, bonus
    • full-time
    about the companyYou will join a world leading general insurance company.about the job You will be responsible for customer and call centre servicing, delivering to the prescribed service standards.You will drive process and business improvement initiatives across the Hong Kong market, driving efficiency and effectiveness. You will partner with regional centres of excellence to drive business improvement and bring innovation into the markets.You will mana
    about the companyYou will join a world leading general insurance company.about the job You will be responsible for customer and call centre servicing, delivering to the prescribed service standards.You will drive process and business improvement initiatives across the Hong Kong market, driving efficiency and effectiveness. You will partner with regional centres of excellence to drive business improvement and bring innovation into the markets.You will mana
    • permanent
    • HK$15,000 - HK$20,000, per month, attractive package with benefits
    • full-time
    about the company.Our client is the one of the largest international banks in Hong Kong, providing a wide range of banking and financial products to individual, business and corporate clients. Our client is expanding their retail banking front office and looking for high calibers to join their branch sales team. about the team.You will enjoy strong support from leadership. You will work in a Hybrid environment with high flexibility and support from the co
    about the company.Our client is the one of the largest international banks in Hong Kong, providing a wide range of banking and financial products to individual, business and corporate clients. Our client is expanding their retail banking front office and looking for high calibers to join their branch sales team. about the team.You will enjoy strong support from leadership. You will work in a Hybrid environment with high flexibility and support from the co
    • permanent
    • HK$35,000 - HK$45,000 per month
    • full-time
    about the company.Our client is one of the leading technology company that has around 100,000 employees in their global offices. They mainly but not limited to providing b2b services to corporate, government bodies and properties across 160 countries. With its rapid expansion in APAC, they are looking for a Assistant Customer Services Manager to join their regional customer services team to manage customer services strategies research, quality analysis, qu
    about the company.Our client is one of the leading technology company that has around 100,000 employees in their global offices. They mainly but not limited to providing b2b services to corporate, government bodies and properties across 160 countries. With its rapid expansion in APAC, they are looking for a Assistant Customer Services Manager to join their regional customer services team to manage customer services strategies research, quality analysis, qu
    • permanent
    • HK$25,000 - HK$30,000, per month, attractive package
    • full-time
    about the company.This renowned regional bank, provides a wide range of financial products to Consumers in Hong Kong. Our client is looking for customer service experts to join their renowned customer service centre. about the team.You will enjoy strong support from leadership. You will work closely with the internal compliance and risk team. You will work closely with the sales team to drive revenues. about the job.-You will proactively provide professio
    about the company.This renowned regional bank, provides a wide range of financial products to Consumers in Hong Kong. Our client is looking for customer service experts to join their renowned customer service centre. about the team.You will enjoy strong support from leadership. You will work closely with the internal compliance and risk team. You will work closely with the sales team to drive revenues. about the job.-You will proactively provide professio
    • permanent
    • HK$15,000 - HK$20,000, per month, monthly pool commission
    • full-time
    about the company.Our client is a European luxury fashion house that offers men's and women's ready to wear, leather accessories and made-to-order. To cope with its local expansions, they are currently looking for a Stockroom Assistant to join and assist retail team to achieve desirable commercial goals.about the team.Reporting to the Store Manager, you will be based in the store and working shifts. You will work alongside other Stockroom Assistant to ensu
    about the company.Our client is a European luxury fashion house that offers men's and women's ready to wear, leather accessories and made-to-order. To cope with its local expansions, they are currently looking for a Stockroom Assistant to join and assist retail team to achieve desirable commercial goals.about the team.Reporting to the Store Manager, you will be based in the store and working shifts. You will work alongside other Stockroom Assistant to ensu
    • permanent
    • HK$40,000 - HK$60,000, per year, attractive package
    • full-time
    about the company.My client is one of the top tier insurance businesses in Hong Kong, they are currently seeking a passionate individual who loves digitalization that includes end to end journey and understands from a customer experience perspective. about the team.Under Customer Service Department Direct reporting to Customer Service Director Focus on digital customer experience system implementationBudget: 40,000 - 60,000 x 12 months + attractive bonus a
    about the company.My client is one of the top tier insurance businesses in Hong Kong, they are currently seeking a passionate individual who loves digitalization that includes end to end journey and understands from a customer experience perspective. about the team.Under Customer Service Department Direct reporting to Customer Service Director Focus on digital customer experience system implementationBudget: 40,000 - 60,000 x 12 months + attractive bonus a
    • permanent
    • HK$33,000 - HK$40,000 per month
    • full-time
    about the company.Our client is a multinational company that manufacturers products for construction, building maintenance, energy and manufacturing industries. Building a better future is at the heart of everything the company does. They help customers to build faster and safer. The retail store is more than just a display, they offer expert advice about which products can help with the build as well as to demonstrate their latest technologies and innovat
    about the company.Our client is a multinational company that manufacturers products for construction, building maintenance, energy and manufacturing industries. Building a better future is at the heart of everything the company does. They help customers to build faster and safer. The retail store is more than just a display, they offer expert advice about which products can help with the build as well as to demonstrate their latest technologies and innovat
    • permanent
    • full-time
    about the company.Our client, a medical aesthetic company is looking for a Centre Opearation Manager to lead the facility's operation and to manage a team of consultants.about the team.Reports to Sales team leaders. To lead the entire centre in sales and operation.about the job.This is an all-rounded role to manage day-to-day running of the medical centre and overall centre management.Leading a team of 7 to 10 with team leaders, customer service and sales
    about the company.Our client, a medical aesthetic company is looking for a Centre Opearation Manager to lead the facility's operation and to manage a team of consultants.about the team.Reports to Sales team leaders. To lead the entire centre in sales and operation.about the job.This is an all-rounded role to manage day-to-day running of the medical centre and overall centre management.Leading a team of 7 to 10 with team leaders, customer service and sales
    • permanent
    • HK$45,000 - HK$55,000 per month
    • full-time
    about the company.Our client is one of the market leaders of the construction and tools related manufacturing industry that is found in Europe. With their premium market positioning, they have their repair centre set up in Hong Kong and therefore would like to invite an experienced managerial grade candidate to take in charge of the centre. about the team.There are, in total, 7 people within the centre, of which 5 of them taking care of the technical repai
    about the company.Our client is one of the market leaders of the construction and tools related manufacturing industry that is found in Europe. With their premium market positioning, they have their repair centre set up in Hong Kong and therefore would like to invite an experienced managerial grade candidate to take in charge of the centre. about the team.There are, in total, 7 people within the centre, of which 5 of them taking care of the technical repai
    • permanent
    • HK$20,000 - HK$30,000, per month, attractive package with benefits
    • full-time
    about the company.Our client is a regional investment bank, providing a wide range of financial products to High Net Worth Clients in the North Asia region. Due to its steady business growth, an Assistant Relationship Manager is needed to support their Equity brokerage segment. about the team.You will enjoy strong support from leadership and middle / back office. You will work closely with the sales team to drive revenues. about the job.-You will support f
    about the company.Our client is a regional investment bank, providing a wide range of financial products to High Net Worth Clients in the North Asia region. Due to its steady business growth, an Assistant Relationship Manager is needed to support their Equity brokerage segment. about the team.You will enjoy strong support from leadership and middle / back office. You will work closely with the sales team to drive revenues. about the job.-You will support f
    • permanent
    • HK$70,000 - HK$130,000 per month
    • full-time
    about the company.Our client, a leading consumer company is looking for an Associate Director, Area Sales to lead 2 or more retail/ centre managers of Hong Kong.about the team.To lead 2 or more retail/ centre managers, and their consultants.about the job.Determine and communicate sales goals and hold centre managers accountable in accordance with the company's business practices/compliance.Be responsible for Hong Kong consumer business, set and execute ret
    about the company.Our client, a leading consumer company is looking for an Associate Director, Area Sales to lead 2 or more retail/ centre managers of Hong Kong.about the team.To lead 2 or more retail/ centre managers, and their consultants.about the job.Determine and communicate sales goals and hold centre managers accountable in accordance with the company's business practices/compliance.Be responsible for Hong Kong consumer business, set and execute ret
    • permanent
    • HK$60,000 - HK$70,000, per month, bonus
    • full-time
    about the companyYou will join one of the world leading insurance and asset management groups about the jobYou will manage & lead the team to handle complaints in relation to our insurance products in Life and General Insurance so as to maintain the professional image of the Company.You will handle and investigate complaint cases from direct customers and regulators. You will be responsible for following complaints operating guidelines including delegated
    about the companyYou will join one of the world leading insurance and asset management groups about the jobYou will manage & lead the team to handle complaints in relation to our insurance products in Life and General Insurance so as to maintain the professional image of the Company.You will handle and investigate complaint cases from direct customers and regulators. You will be responsible for following complaints operating guidelines including delegated
    • permanent
    • full-time
    About the companyOur client is a top tier wine & spirit brand in the world that operates private clubs. They are looking for an experienced Guest Relations Manager from hospitality and F&B industry to act as the face of the brand and maintain great guest relationships.ResponsibilitiesManage the daily operations and deliver exceptional quality customer service to guest;Develop and maintain guest relationships and obtain guests' loyalty;Plan and organize reg
    About the companyOur client is a top tier wine & spirit brand in the world that operates private clubs. They are looking for an experienced Guest Relations Manager from hospitality and F&B industry to act as the face of the brand and maintain great guest relationships.ResponsibilitiesManage the daily operations and deliver exceptional quality customer service to guest;Develop and maintain guest relationships and obtain guests' loyalty;Plan and organize reg
    • permanent
    • HK$50,000 - HK$70,000, per month, bonus
    • full-time
    about the jobYou will manage and monitor the team in providing quality services, increasing team efficiency and performance in the Enquiry and Underwriting team of Personal Lines products.You will lead and implement initiatives to improve the productivity and operation efficiency through digitalisation, system automation and process transformation. You will provide strategic input in underwriting and risk acceptance of Personal Lines products. Review unde
    about the jobYou will manage and monitor the team in providing quality services, increasing team efficiency and performance in the Enquiry and Underwriting team of Personal Lines products.You will lead and implement initiatives to improve the productivity and operation efficiency through digitalisation, system automation and process transformation. You will provide strategic input in underwriting and risk acceptance of Personal Lines products. Review unde
    • permanent
    • HK$35,000 - HK$40,000 per month
    • full-time
    about the company.Our client is a reputable fashion brand with multiple stores located in prime locations in Hong Kong. They offer both mens and womens apparel. They not only have significant footprint in the Chinese markets, but also the Asian regions. To cope with their local expansions, they are currently looking for a self-motivated District Manager to join and manage the company's retail stores in Hong Kong.about the team.Reporting to the Head of Reta
    about the company.Our client is a reputable fashion brand with multiple stores located in prime locations in Hong Kong. They offer both mens and womens apparel. They not only have significant footprint in the Chinese markets, but also the Asian regions. To cope with their local expansions, they are currently looking for a self-motivated District Manager to join and manage the company's retail stores in Hong Kong.about the team.Reporting to the Head of Reta
    • permanent
    • HK$20,000 - HK$35,000, per month, 13 months + Quarterly commission
    • full-time
    about the company.Our client is a local medical device distributor with excellent expansion plans. Their portfolio of medical peripherals is really broad (i.e. minimally invasive instruments, hand instruments, GNY and general surgery), making it a good opportunity for those who want to gain a good exposure in the surgical field. They are now looking for a Product Specialist/ Territory Manager to support their business and fresh graduates would be considere
    about the company.Our client is a local medical device distributor with excellent expansion plans. Their portfolio of medical peripherals is really broad (i.e. minimally invasive instruments, hand instruments, GNY and general surgery), making it a good opportunity for those who want to gain a good exposure in the surgical field. They are now looking for a Product Specialist/ Territory Manager to support their business and fresh graduates would be considere
    • permanent
    • HK$30,000 - HK$60,000, per month, attractive package
    • full-time
    about the company.Our client is an international EAM firm, providing a wide range of financial products and tailor-made wealth management solutions to Ultra High Net Worth Clients in the North Asia region. Due to its steady business growth, an Assistant Relationship Manager is needed to support their EAM business. about the team.You will enjoy strong support from leadership and middle / back office. You will work closely with the sales team to drive revenu
    about the company.Our client is an international EAM firm, providing a wide range of financial products and tailor-made wealth management solutions to Ultra High Net Worth Clients in the North Asia region. Due to its steady business growth, an Assistant Relationship Manager is needed to support their EAM business. about the team.You will enjoy strong support from leadership and middle / back office. You will work closely with the sales team to drive revenu
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