13 jobs found for Customer service in Hong Kong

Customer Service Officer (Customer Service Center) Key Responsibilities:Provide exceptional face-to-face customer service at our service centers.Assist customers with their insurance claims and general policy inquiries.Explain complex insurance information clearly and concisely.Maintain a professional and presentable appearance at all times.Handle customer feedback and resolve issues efficiently and empathetically. Key Requirements:Previous experience in a

Customer Service Specialist - Employee BenefitsJoin Our Team as a Customer Service Specialist - Employee Benefits!Are you a customer service pro with a background in employee benefits or healthcare? We're looking for a dedicated and empathetic individual to join our team as a Customer Service Specialist.The Role:You'll be the first point of contact for our clients, handling their inquiries and resolving issues related to their employee benefits. Your day-t

Assistant Manager, Customer Service - Life InsuranceAre you an experienced customer service professional ready to take on a new step? Join the team as an Assistant Manager or Senior Officer, where you will be responsible for our customer service operations, ensuring our clients receive exceptional support for their life insurance policies. This role is perfect for a proactive individual who excels at problem-solving.Key Responsibilities:Customer Service: E

Client Relations (Senior) Associate, Life InsuranceWe are looking for a dedicated and experienced Senior Officer / Officer to join the Client Relations team. This role is crucial for providing customer service and professional advice and support to our clients, contributing directly to our company's objectives.Key Responsibilities:Deliver outstanding customer service and support management to clients by following company objectives.Engage in cross-team col

您的職責：您將站在客戶互動策略的最前線，在擴大我們的市場影響力和提升客戶關係方面發揮關鍵作用：客戶聯繫與方案提供： 透過外撥（並處理內撥）電話，主動聯繫我們現有的銀行客戶，了解他們的需求，並提供量身定制的銀行及保險產品，為他們的生活帶來實質價值。透過電話向公司客戶推銷辦銀行產品，客戶名單由公司提供，無需cold call，解答客人對產品的查詢。推動績效： 在目標導向的環境中茁壯成長，達成關鍵績效指標（KPIs），包括銷售目標（年度新保費 - ANP）、電話撥打量、通話時長效率和出勤率。您的成功將直接轉化為您的收入潛力！卓越與誠信： 維持最高標準的服務和專業操守。您將在一個完全合規且道德的環境中運作，遵守所有內部指引、法律及監管要求，並根據提供的腳本和常見問題解答，提供符合標準的優質通話服務。貢獻策略： 您的見解至關重要！向您的團隊經理提供有關電話銷售活動成功的寶貴反饋，並積極提出創新想法以改進和促進業務增長。我們正在尋找：對銷售充滿熱情，並渴望達成宏大目標。卓越的口語溝通能力，具備清晰、引人入勝的電話表達技

Role Overview:The role involves assessing and approving claims in accordance with company guidelines, monitoring daily operations to ensure efficient claims processing, and meeting service turnaround times.Key Responsibilities:Evaluate and approve claims according to company policies.Oversee daily operations of claims investigations to ensure efficient processing.Meet turnaround times and achieve service level agreements (SLAs) for claims.Address inquiries

about the company.Our client is seeking a skilled IT support professional. In this role, you’ll be on the front lines, tackling a wide range of customer issues and making a real impact by helping businesses run smoothly. You will be instrumental in ensuring a seamless experience for users and contributing directly to the company's success.about the job.Be the first point of contact for clients, assisting them with a range of issues through various channels

Our client is a leading specialist outpatient clinic, currently looking for an experienced clinic manager to manage all daily operational mattersJob ResponsibilitiesLead and manage daily clinic functions, covering administrative tasks and staff allocation.Optimise the use of doctor consultation rooms and fulfil daily clinical staffing requirements.Monitor regulatory affairs and collaborate with stakeholders to ensure adherence to company and external regu

about the company.A top-tier multinational insurance group in Hong Kong is looking for a seasoned professional to step into a key leadership position as an Assistant Claim Manager for their Life Claims division.You will be instrumental in guiding the team, taking ownership of complex and sensitive claim assessments, and shaping the future of our claims process through system enhancements and strategic projects. If you are a proactive leader with deep exper

about the company.We're currently parntering with a global avaiation service organziation in finding an Assistant Marketing Manager for their regional team. Reporting into the APAC Commcercial Director, the individual will be responsible in supporting the region on marketing campaigns including (not limited to) trade shows, events, digital/social media, communications etc. The individual will also be collaborating with the global team to ensure global alig

Customer Care Associate (Life Insurance Correspondence)Responsibilities:Handle customer inquiries from various channels such as live chat, email, and letters in a timely and tactful mannerProvide accurate information on products and policy services to customersManage and resolve customer complaints and complex cases escalated by Customer Care AssociatesOffer immediate support to team members facing challenges in handling inquiriesDocument all inquiry detai

about the company.Our client is looking for a highly skilled and experienced IT Manager who specializes in modern end-user computing/digital workplace technology within Microsoft environment. In this role, you will be instrumental in shaping the technology experience for internal users, ensuring they have the tools and support they need to succeed in their daily operations. about the job.Lead a team of 3, fostering a culture of technical excellence and out

The Opportunity: As a Medical Claims Officer, you will be responsible for the accurate and timely assessment and processing of medical insurance claims. You will play a vital role in ensuring our policyholders receive the support and benefits they are entitled to, directly impacting their experience during times of need. Key Responsibilities: Assess, verify, and process medical insurance claims (e.g., inpatient, outpatient, hospitalisation, surgical proced