it trainer& support (global law firm) - up to 45k.

about the company.

Our client is a top-tier global legal practice renowned for handling high-stakes business and regulatory matters for premium clients worldwide. With an elite footprint spanning major international financial hubs, the firm connects over a thousand legal specialists across a unified network to deliver sophisticated counsel and innovative solutions to complex commercial challenges.

about the team.

Operating from the Hong Kong regional hub, you will become part of a high-calibre Asia Technology division. Reporting to the manager of Asian region, you will collaborate with local systems administrators and international engineering teams to deliver a premium, white-glove support experience and structured skills development to users across multiple regional branches.

about the job.

As an IT Technical Trainer & Support, you will be responsible for:

• Delivering technical onboarding programs and ongoing individual coaching sessions for personnel across Hong Kong and regional Asia branches.
• Authoring original instructional materials, including curriculum outlines, step-by-step user guides, and digital reference tools matching global corporate IT protocols.
• Partnering with global service desk units to address, troubleshoot, and close first- and second-tier software and hardware issues submitted via phone, web, or in-person walk-ins.
• Routing complex technical incidents or infrastructure challenges to specialized overseas engineering teams in accordance with established escalation paths.
• Logging and monitoring the lifecycle of all regional service requests within the internal HEAT ticketing platform.
• Supporting large-scale deployment initiatives for new hardware and software, assisting with user acceptance testing (UAT), gathering feedback, and delivering post-launch hypercare.
• Curating and updating self-service knowledge articles and multimedia learning modules on the firm’s internal Wiki and Intranet portals.

skills & experiences required.

• 2-5 years of experience in professional IT instruction combined with hands-on technical service desk troubleshooting.
• Fluency in both English and Chinese (Cantonese and Mandarin) is mandatory for communicating effectively with regional business stakeholders.
• Demonstrated capability in drafting technical documentation, instructional manuals, and step-by-step reference materials.
• Prior experience operating within a multinational law firm or a fast-paced corporate professional services environment is highly advantageous.
• Familiarity with dedicated legal software and Document Management Systems (such as DeskSite, InterAction, or similar enterprise DMS platforms) is preferred.
• Exceptional interpersonal communication skills balanced with strong analytical problem-solving and organizational abilities.
• A Bachelor’s degree in Computer Science, Information Systems, or a related discipline is preferred.
• Flexibility to undertake occasional regional travel and accommodate variable hours or overtime during critical system deployments.

If you are interested in this role, please click 'Apply Now' or send your CV directly to Heather. Email: heather.yin@randstad.com.hk