head of sales - e-com & cross border logistics.

Our client is a distinguished multinational logistics and supply chain enterprise renowned for its expansive global delivery network and customer-centric freight solutions. Delivering top-tier cross-border e-commerce fulfilment, airfreight forwarding, and time-critical parcel distribution, the organisation partners with blue-chip enterprises and multinational retailers worldwide to provide seamless international transport infrastructure.

about the team.You will spearhead a cross-functional division comprising dedicated sales leaders, customer service specialists, and airfreight operations teams in Hong Kong. The business promotes a pioneering, high-performance culture that values cross-departmental collaboration, technical agility, and long-term commercial excellence.

about the job.

• Direct the International Express business unit to run regional corporate strategy across cross-border e-commerce and small parcel forwarding operations.
• Supervise commercial sales initiatives, customer service delivery, and airfreight export/import operations to uphold seamless daily operations.
• Partner with multinational enterprise clients and internal divisions to deliver high-impact freight forwarding and long-term key account management.
• Improve business profitability, cargo routing productivity, and operational margins while capitalising on emerging market opportunities.
• Lead high-value enterprise tender and RFQ submissions, establishing clear pipeline targets to drive continuous revenue growth.
• Design, review, and implement Standard Operating Procedures (SOPs) aligned with critical KPIs and rigorous door-to-door (D2D) service level agreements (SLAs).
• Manage volumetric weight calculations, express linehaul routings, and regulatory trade compliance frameworks.
• Deliver strategic performance reporting to senior executive leadership, overseeing annual budgets, revenue forecasts, and sales force automation (SFA) analytics.

skills & experiences required.

• Degree holder or tertiary qualification in Logistics, Supply Chain Management, Operations Management, Business Administration, or an equivalent discipline.
• Minimum 8 years of solid experience within international express freight or cross-border e-commerce logistics.
• Minimum 3 years of managerial experience leading commercial sales or logistics operations teams.
• Highly experienced in express network routing, volumetric weight calculations, customs clearance mechanics, and D2D SLA governance across B2B, B2C, and C2C sectors.
• Strong commercial leadership with demonstrated success in winning enterprise RFQ bids and client acquisition.
• Exceptional strategic mindset, interpersonal leadership, and data-driven decision-making capabilities.
• Proficient in logistics enterprise resource systems and Microsoft Office applications.
• Fluency in English, Cantonese, and Mandarin (both written and spoken) is required; business proficiency in Japanese is an advantageous asset.