deputy head of operations.

Our client is a well-established corporate and commercial banking institution with a strong regional footprint in Hong Kong. Known for its commitment to robust risk governance and sustainable development, the bank delivers comprehensive financial services while actively driving technological innovation across its branches.

about the team.The Operations Department serves as a foundational pillar of the bank, ensuring the seamless, compliant, and secure execution of daily transactions. It is a collaborative, high-performance division focused on continuous efficiency optimization and progressive digital transformation. Reporting directly to the General Manager, this leadership position guides a multi-functional team of professionals and coordinates closely with the Head Office to align operational capabilities with overall business growth.
about the job.

• Strategic Administration: Partner closely with the General Manager to steer the strategic planning, business development, and day-to-day functions of the Operations Department, ensuring full alignment with institutional growth strategies and compliance benchmarks.
• Operational Supervision: Direct and manage the daily workflows of specialized teams covering customer services, clearing, settlement, remittances, and operational control to guarantee smooth business execution.
• Policy Optimization: Formulate, refine, and upgrade departmental operating procedures, policies, and internal control structures to maximize efficiency and service delivery.
• Risk & Governance: Strengthen internal governance and operational risk management frameworks to ensure potential risks are proactively identified, assessed, and minimized.
• Digital Transformation: Spearhead process optimization workflows, system enhancement initiatives, and digital transformation projects to modernize the bank's operational standards.
• Stakeholder Collaboration: Maintain a highly collaborative relationship with the Head Office and cross-functional business units to provide reliable operational support and foster business expansion.
• Talent Development: Drive internal human capital growth by leading mentorship, talent cultivation, and team development initiatives within the department.
• Audit & Examination Management: Coordinate responses to Head Office inspections, regulatory examinations, and external or internal audits, while executing necessary corrective and remediation protocols.
• Special Projects: Execute ad-hoc assignments, strategic initiatives, and other duties as directed by executive management.
• Alternative Track: High-potential candidates with a slightly shorter track record of leadership experience may be considered for the Assistant General Manager position.

skills & experiences required.

• Holds a Bachelor’s degree or higher, ideally in Finance, Banking, Risk Management, or Business Administration.
• A minimum of 10 years of banking operations experience, with at least 5 years operating at a managerial level.
• Deep functional expertise in trade finance operations, clearing and settlement, customer service, and operational risk mitigation.
• Comprehensive understanding of Hong Kong banking regulations, AML guidelines, compliance structures, and internal control frameworks.
• Strong leadership credentials with proven capabilities in team management and cross-functional collaboration.
• Solid familiarity with core banking infrastructures, payment systems, and operations-driven digital transformation.
• Professional credentials such as ACAMS or HKIB Enhanced Competency Framework (ECF) certifications are a distinct advantage.
• Practical experience managing regulatory audits, internal inspections, or large-scale transformation projects.
• Excellent multilingual communication skills, with fluency in English, Cantonese, and Mandarin.