Job opening - Claims Officer (home and travel) in Hong Kong | Randstad Hong Kong

job details

about the job.

Settle and handle Personal Lines claims (specifically home and travel claims) effectively and efficiently in accordance with company philosophy, strategies, and policy terms.
Set and monitor reserves adequately and timely, ensuring strict adherence to laid-down authority levels and compliance guidelines.
Comply with claims instructions, deliver high-quality work, and maintain procedures throughout the claims handling process.
Support the manager in establishing service standards and implementing initiatives to enhance operational efficiency and overall performance.
Provide high-quality, professional claims support and advice to customers.
Assist supervisors with the preparation of management reports and actively support key projects aimed at improving operational quality and efficiency.

skills & experience required.

Minimum of 2 years' experience in general insurance, with solid hands-on experience in Personal Lines insurance claims (specifically home and travel claims).
Excellent customer service, negotiation, and communication skills.
Customer-orientated, self-motivated, accountable, and capable of working independently.
Good command of written and spoken English and Chinese.
Proficiency in MS Word, Excel, and Chinese word processing.

If you are interested in this role, please click 'Apply Now' or send your CV directly to yoyo.chun@randstad.com.hk.

...

about the job.

Settle and handle Personal Lines claims (specifically home and travel claims) effectively and efficiently in accordance with company philosophy, strategies, and policy terms.
Set and monitor reserves adequately and timely, ensuring strict adherence to laid-down authority levels and compliance guidelines.
Comply with claims instructions, deliver high-quality work, and maintain procedures throughout the claims handling process.
Support the manager in establishing service standards and implementing initiatives to enhance operational efficiency and overall performance.
Provide high-quality, professional claims support and advice to customers.
Assist supervisors with the preparation of management reports and actively support key projects aimed at improving operational quality and efficiency.

skills & experience required.

Minimum of 2 years' experience in general insurance, with solid hands-on experience in Personal Lines insurance claims (specifically home and travel claims).
Excellent customer service, negotiation, and communication skills.
Customer-orientated, self-motivated, accountable, and capable of working independently.
Good command of written and spoken English and Chinese.
Proficiency in MS Word, Excel, and Chinese word processing.

If you are interested in this role, please click 'Apply Now' or send your CV directly to yoyo.chun@randstad.com.hk.

skills
General insurance, travel, home, claims
qualifications
Minimum of 2 years' experience in general insurance, with solid hands-on experience in Personal Lines insurance claims (specifically home and travel claims).
education
Associate Degree/Diploma

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summary

hong kong
HK$23,000 - HK$27,000 per month
permanent
full-time

specialism
insurance
sub specialism
operations
reference number
91M0273319_2309935144906353727

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yoyo chun

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