about the job.
As an Underwriting Manager, you will:
Monitor and manage daily life insurance underwriting processes and new business operations to ensure full compliance with company operational rules.
Underwrite large cases and complex new business applications within agreed turnaround times.
Build and maintain long-lasting, cooperative partnerships with the agency channel, providing same-day feedback and solutions to District Directors.
Analyse enquiry patterns to identify service gaps, enhance Straight-Through Processing (STP) rates, reduce pending ratios, and optimise operational efficiency.
Handle underwriting complaints, Net Promoter Score (NPS) feedback, and re-underwriting appeals with a fair and flexible approach.
Support new business initiatives, regulatory updates, system automation enhancements, and validation rule updates to minimize manual tasks.
skills & experience required.
Possess a recognized university degree; professional insurance qualifications such as LOMA, ALU, ALUCA, or CII are highly desirable.
Minimum 5 years of experience within the life insurance industry, with a deep technical knowledge of life risk underwriting.
Strong problem-solving abilities and exceptional communication skills to effectively articulate underwriting risks to diverse stakeholders.
Fluency in English, Cantonese, and Mandarin is required to effectively support local agency networks and regional business partners.
A proactive attitude towards digitalization, operational efficiency, and continuous service improvement.
If you are interested in this role, please click 'Apply Now' or send your CV directly to yoyo.chun@randstad.com.hk.
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