senior manager, payment operations change - corporate banking.

Strategic Change & Transformation

• Lead the end-to-end lifecycle of major payment operations projects, from business case development and requirements gathering to testing, deployment, and post-go-live stabilization.
• Drive the operational readiness and successful migration to critical industry standards, particularly the global rollout of ISO 20022 and regional Real-Time Gross Settlement (RTGS) system upgrades.
• Design and implement target operating models (TOM) for new corporate payment products, cross-border payment rails, and instant payment schemes.
• Govern the change portfolio for Payment Operations, prioritizing initiatives based on regulatory risk, operational efficiency, and client impact.

Process Optimization & Risk Management

• Conduct root-cause analysis on payment processing bottlenecks, straight-through processing (STP) failures, and reconciliation breaks.
• Champion automation initiatives (RPA, AI, and workflow digitization) to reduce manual touchpoints, lower processing costs, and mitigate operational risk.
• Ensure all new operational processes strictly adhere to global AML/KYC regulations, sanctions screening requirements, and internal audit controls.

Stakeholder Management & Collaboration

• Act as the primary liaison between Payment Operations, Product Management, Technology (IT), and Client Service teams.
• Translate complex operational requirements into clear technical specifications (epics/user stories) for Agile development squads.
• Facilitate steering committee meetings, providing regular executive reporting on project health, budget utilization, and risk mitigation strategies to senior corporate banking leadership.

Leadership & Capability Building

• Manage, mentor, and develop a team of change analysts and project managers.
• Foster a culture of continuous improvement, upskilling the broader operations team on new methodologies (Agile, Lean Six Sigma) and upcoming payment technologies.
• Develop comprehensive training materials and standard operating procedures (SOPs) ahead of major system or process rollouts.

Core Experience

• 5 years of experience in corporate banking, global transaction services, or financial market infrastructures.
• 5 years in a dedicated change management, project management, or operations transformation role within the payments sector.
• Proven experience managing large-scale, multi-million-dollar technology implementations and process re-engineering programs.

Domain Knowledge

• Deep technical and operational understanding of global payment rails: SWIFT, RTGS, CHAPS, TARGET2, FED/CHIPS, and cross-border ACH.
• Subject matter expertise in the ISO 20022 messaging standard and its operational impact.
• Strong familiarity with corporate cash management products, liquidity management, and foreign exchange (FX) payments.

Technical & Methodological Skills

• Advanced proficiency in project management methodologies (Agile, Scrum, Waterfall). Certification (PMP, PRINCE2, or CSM) is highly preferred.
• Strong background in process mapping and optimization (Lean Six Sigma Green/Black Belt is advantageous).
• Experience utilizing workflow and project management tools (Jira, Confluence, Visio).