Job opening - (Senior) Customer Service Officer in Hong Kong | Randstad Hong Kong

summary

hong kong
HK$20,000 - HK$35,000 per month
permanent
full-time

specialism
insurance
sub specialism
operations
reference number
91M0267450_0590188144906345980

job details

Key responsibilities: ...

Manage customer enquiries and complaints generated from different touch points such as inbound call, email, written correspondence and social media channels within the company’s service pledge in an efficient, professional and accurate manner
Establish and maintain good customer relationships by providing one-stop customer care services
Provide after-sales service to customers including policy endorsement and claims handling
Ensure the service delivered meets the company standard and complies with internal and regulatory requirements
Ensure the accuracy of data and activities logged in the system
Support initiatives and projects assigned to drive process improvements

Key Requirements:

DSE / HKCEE graduate or above qualifications
Holder of IIQE (Paper I & II) qualifications
At least 1 year in inbound call centre environment with focus on customer service, complaint and claims handling
Familiar with motor, home, travel or group medical products
Fluency in Cantonese, good command of English and Mandarin would be an advantage

show more

Key responsibilities:

Manage customer enquiries and complaints generated from different touch points such as inbound call, email, written correspondence and social media channels within the company’s service pledge in an efficient, professional and accurate manner
Establish and maintain good customer relationships by providing one-stop customer care services
Provide after-sales service to customers including policy endorsement and claims handling
Ensure the service delivered meets the company standard and complies with internal and regulatory requirements
Ensure the accuracy of data and activities logged in the system
Support initiatives and projects assigned to drive process improvements

Key Requirements:

DSE / HKCEE graduate or above qualifications
Holder of IIQE (Paper I & II) qualifications
At least 1 year in inbound call centre environment with focus on customer service, complaint and claims handling
Familiar with motor, home, travel or group medical products
Fluency in Cantonese, good command of English and Mandarin would be an advantage

experience
1 year
skills
insurance, motor, home, travel, CS, customer service
qualifications
Higher Diploma or above qualifications
education
Associate Degree/Diploma

share this job.

apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
we’ll give you a call.
Our consultant will call you to discuss your application and further career aspirations if you're suitable for a role.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in Hong Kong SAR.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
the interview.
If a job which you have applied for requires an interview, we will ensure you are fully prepared and know exactly what to expect - good luck!
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

YC

yoyo chun

(senior) officer, policy servicing- group medical
- permanent
- HK$20,000 - HK$35,000 per month
Key Responsibilities:Handle members movement update and premium adjustment issuance Provide daily supports on medical card issuance and mailings Handle administration in a timely and effective manner Liaise, co-ordinate and work with related partners for policy admin issuesParticipate in system enhancements and ad-hoc projects as assigned by the ManagerProvide teammates/superior with supports on routine operationsHandle inquiries related to Group medica
posted 19 january 2026
Key Responsibilities:Handle members movement update and premium adjustment issuance Provide daily supports on medical card issuance and mailings Handle administration in a timely and effective manner Liaise, co-ordinate and work with related partners for policy admin issuesParticipate in system enhancements and ad-hoc projects as assigned by the ManagerProvide teammates/superior with supports on routine operationsHandle inquiries related to Group medica
show job details
life insurer - senior manager, agency strategy & business devel
- permanent
- HK$50,000 - HK$70,000 per year
about the company.This organization is one of the largest integrated insurance and asset management groups worldwide. With a history spanning nearly two centuries, the group operates in over 50 countries, serving more than 70 million customers. They hold a leading position in Europe and are actively growing their presence in Asia and Latin America. Diversity and inclusion are critical to their cultural transformation, creating an environment where employee
posted 15 january 2026
about the company.This organization is one of the largest integrated insurance and asset management groups worldwide. With a history spanning nearly two centuries, the group operates in over 50 countries, serving more than 70 million customers. They hold a leading position in Europe and are actively growing their presence in Asia and Latin America. Diversity and inclusion are critical to their cultural transformation, creating an environment where employee
show job details
senior officer, aml compliance (insurance)
- contract
- HK$30,000 - HK$35,000 per month
about the company.Our client is a leading insurance company and they are looking for a Senior Officer, AML Compliance to join their winning team. about the job.Conduct investigation on suspicious transactions and prepare STR for MLRO to review Record the justification for closing name and transaction monitoring alertsProvide AML, sanctions and anti-bribery and corruption related advice to business units Coordinate due diligence on vendors or third parties
posted 30 december 2025
about the company.Our client is a leading insurance company and they are looking for a Senior Officer, AML Compliance to join their winning team. about the job.Conduct investigation on suspicious transactions and prepare STR for MLRO to review Record the justification for closing name and transaction monitoring alertsProvide AML, sanctions and anti-bribery and corruption related advice to business units Coordinate due diligence on vendors or third parties
show job details

Thank you for subscribing to your personalised job alerts.

You need to enable JavaScript to run this app.