Job opening - (Senior) Customer Service Officer in Hong Kong | Randstad Hong Kong

job details

Key responsibilities: ...

Manage customer enquiries and complaints generated from different touch points such as inbound call, email, written correspondence and social media channels within the company’s service pledge in an efficient, professional and accurate manner
Establish and maintain good customer relationships by providing one-stop customer care services
Provide after-sales service to customers including policy endorsement and claims handling
Ensure the service delivered meets the company standard and complies with internal and regulatory requirements
Ensure the accuracy of data and activities logged in the system
Support initiatives and projects assigned to drive process improvements

Key Requirements:

DSE / HKCEE graduate or above qualifications
Holder of IIQE (Paper I & II) qualifications
At least 1 year in inbound call centre environment with focus on customer service, complaint and claims handling
Familiar with motor, home, travel or group medical products
Fluency in Cantonese, good command of English and Mandarin would be an advantage

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Key responsibilities:

Manage customer enquiries and complaints generated from different touch points such as inbound call, email, written correspondence and social media channels within the company’s service pledge in an efficient, professional and accurate manner
Establish and maintain good customer relationships by providing one-stop customer care services
Provide after-sales service to customers including policy endorsement and claims handling
Ensure the service delivered meets the company standard and complies with internal and regulatory requirements
Ensure the accuracy of data and activities logged in the system
Support initiatives and projects assigned to drive process improvements

Key Requirements:

DSE / HKCEE graduate or above qualifications
Holder of IIQE (Paper I & II) qualifications
At least 1 year in inbound call centre environment with focus on customer service, complaint and claims handling
Familiar with motor, home, travel or group medical products
Fluency in Cantonese, good command of English and Mandarin would be an advantage

experience
1 year
skills
insurance, motor, home, travel, CS, customer service
qualifications
Higher Diploma or above qualifications
education
Associate Degree/Diploma

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summary

hong kong
HK$20,000 - HK$35,000 per month
permanent
full-time

specialism
insurance
sub specialism
operations
reference number
91M0267450_0590188144906345980

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YC

yoyo chun

business analyst - senior analyst / assistant manager
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about the company.Our client is a leading name within the financial services and insurance sector, dedicated to delivering seamless digital experiences for their customers and known for their yonug and tech savvy brand. They are currently expanding their eServices platform and are looking for forward-thinking professionals to help drive their digital transformation initiatives.about the team.You will be an integral part of a collaborative Scrum team, worki
posted 5 february 2026
about the company.Our client is a leading name within the financial services and insurance sector, dedicated to delivering seamless digital experiences for their customers and known for their yonug and tech savvy brand. They are currently expanding their eServices platform and are looking for forward-thinking professionals to help drive their digital transformation initiatives.about the team.You will be an integral part of a collaborative Scrum team, worki
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