security services operation manager.

Our client, a highly reputable and expanding technology solutions provider in Hong Kong, is seeking a dedicated SOC Team Lead to guide their front-line defence team. If you thrive in fast-paced environments and possess a passion for threat detection and team development, this is the perfect opportunity to build a long-term, rewarding career.

about the team.You will be joining a highly collaborative, tight-knit, and sophisticated technical team that deeply values mutual support, continuous learning, and a devoted work ethic. The company prides itself on a warm, professional culture and an exceptionally low turnover rate, where commitment and leadership are genuinely recognised and rewarded.

about the job.

As a SOC Team Lead, you will oversee the day-to-day operations of the Tier 1 engineering team to ensure top-tier security monitoring for corporate clients. Your core responsibilities include:

• Team Leadership & Scheduling: Supervise, mentor, and manage shift schedules for Tier 1 SOC engineers to guarantee seamless, 24/7 service coverage.

• Incident Management & SLA Compliance: Oversee the initial triage process, ensuring security alerts are meticulously investigated, documented, and escalated according to contracted SLAs.

• Process Optimization: Own and continuously update Standard Operating Procedures (SOPs), response runbooks, and escalation matrices to streamline operations.

• Technical Mentorship & Quality Control: Act as the primary escalation point for complex threats, audit incident tickets for quality, and provide hands-on coaching on threat investigation techniques.

• Continuous Improvement: Drive automation initiatives to minimize alert fatigue, lead post-incident reviews (PIRs), and collaborate with Tier 2/3 teams to update detection rules.

• Performance Tracking: Conduct regular evaluations, identify training gaps, and handle ad-hoc security projects as needed.

skills & experiences required.

• Education: Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.

• Credentials: Professional information security certifications (e.g., CISSP, CISA, or GIAC) are highly preferred.

• Experience: Minimum 8 years of experience in the IT industry, with a comprehensive understanding of diverse infrastructure and security operations.

• Technical Knowledge: Strong foundation in networking, cloud environments, operating systems, databases, and basic programming. Familiarity with SIEM, SOAR, and EDR tools is essential.

• Frameworks: Knowledge of service quality standards (ISO, ITIL, Six Sigma) and project management methodologies (Agile, PMBOK).

• Communication: Strong presentation skills with fluency in English and Putonghua.

• Flexibility: Willingness to work on a shift-duty basis to support 24/7 operations.

How to Apply

If you are ready to take on this challenge, please click 'Apply Now' or reach out directly to Anson Chau for a confidential discussion:

• Email: anson.chau@randstad.com.hk

• Tel / WhatsApp: +852 6168 9169