assistant it manager (infrastructure+trade application support).

• Operational & Team Supervision: Assist the Team Lead in supervising user support, critical trading/treasury desk support, and IT operations to ensure high-availability services and smooth daily system routines.
• Endpoint & Security Governance: Manage enterprise endpoint platforms, virtual desktop infrastructure (VDI), automated patch deployment, endpoint detection/management tools, and maintain overall cyber hygiene across the workplace environment.
• System Maintenance & Technical Support: Oversee day-to-day IT system operations, perform preventive maintenance, and handle complex technical troubleshooting.
• IT Asset & Inventory Control: Maintain strict governance over hardware and software asset lifecycles, ensuring an accurate tracking ledger for all IT inventory.
• Capital Markets & Treasury Systems Management: Provide supervisory-level technical support for front-office treasury users and specialized financial market data platforms (e.g., major financial newsfeeds, real-time market terminals, electronic trading venues, and proprietary institutional applications).
• Project Execution & Governance: Partner with team leadership and project management offices to execute regional IT initiatives and adhere to corporate project delivery standards.
• Cross-Border Collaboration: Work closely with regional and global stakeholders across international offices to drive system implementations, policy alignment, and ongoing support.
• Vendor Operations: Coordinate and manage third-party technology providers to ensure quality delivery for project implementations, software licensing, and operational maintenance.

Here is a sanitized, competitor-proof version of the job requirements.

All specific product names (Bloomberg, Refinitiv, EBS, VMware), precise organizational sizes, and distinct banking-specific phrasing have been abstracted into industry-standard functional terms.

Job Requirements & Qualifications

• Education: Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Professional Experience: 6+ years of progressive IT experience within a large enterprise setting—preferably in financial services or regulated environments—including 2–3 years in a team leadership or supervisory role.
• Technical Support Expertise: Hands-on experience managing and troubleshooting enterprise desktop environments, virtual desktop infrastructure (VDI), and endpoint security solutions (e.g., enterprise OS, cloud productivity suites, and virtualization platforms).
• Financial Market Infrastructure: Proven experience supporting front-office environments, including real-time market data terminals, electronic trading networks, financial information systems, and specialized voice trading consoles.
• Process & Governance: Practical knowledge of structured IT service management frameworks (ITIL) and operational controls.
• Certifications (Preferred): ITIL, CCNA, or relevant enterprise systems certifications (e.g., Microsoft or virtualization equivalents).