job details

Our client is one of the largest regional banks in Southeast Asia and a market leader in corporate and business banking. With a substantial international network spanning over 14 economies, they operate as a trusted partner to multinational corporations and large enterprises, providing top-tier financial and business advice globally.

about the team.You will join a dynamic, collaborative, and professional branch operations team in Hong Kong. The team focuses on delivering seamless end-to-end services to high-net-worth customers, maintaining regulatory compliance, and driving operational excellence in a supportive and growth-oriented work environment.

about the job.

Leading and managing branch staff to achieve business management goals.
Overseeing daily operational activities, including account opening, maintenance, KYC compliance, remittance, and cash management.
Resolving complex problems or transactions using technical expertise to interpret bank policies, guidelines, and processes.
Serving as a dedicated customer point of contact to deliver quality end-to-end after-sales services to high-net-worth clients.
Exercising full supervisory responsibility over a team, including performance evaluation, staff coaching, and directing daily tasks.
Ensuring absolute compliance with the bank's internal policies and external regulatory requirements.
Providing support for ad-hoc assignments as and when required.

skills & experiences required.

A degree holder or above in Business Administration or a related discipline.
Minimum 8 years of solid experience in the banking industry, with a minimum 5 years of experience specifically relating to account opening, maintenance, remittance, and cash management.
Previous leadership experience in a management role or across multi-banking operations functions is highly advantageous.
A proven track record in leading operational processes and team management.
Excellent interpersonal and communication skills with a strong service-oriented mindset.
Strong analytical and numerical skills.
An excellent command of both English and Chinese, including fluency in Cantonese and Mandarin.

An exceptional opportunity has arisen for an experienced banking professional to join a leading regional bank in Southeast Asia as a Customer Service Manager. Based in Hong Kong, you will lead branch operations, oversee KYC processes, and manage a dedicated team to deliver premium service to high-net-worth clients.

about the company.
Our client is one of the largest regional banks in Southeast Asia and a market leader in corporate and business banking. With a substantial international network spanning over 14 economies, they operate as a trusted partner to multinational corporations and large enterprises, providing top-tier financial and business advice globally.

about the job.

Leading and managing branch staff to achieve business management goals.
Overseeing daily operational activities, including account opening, maintenance, KYC compliance, remittance, and cash management.
Resolving complex problems or transactions using technical expertise to interpret bank policies, guidelines, and processes.
Serving as a dedicated customer point of contact to deliver quality end-to-end after-sales services to high-net-worth clients.
Exercising full supervisory responsibility over a team, including performance evaluation, staff coaching, and directing daily tasks.
Ensuring absolute compliance with the bank's internal policies and external regulatory requirements.
Providing support for ad-hoc assignments as and when required.

skills & experiences required.

A degree holder or above in Business Administration or a related discipline.
Minimum 8 years of solid experience in the banking industry, with a minimum 5 years of experience specifically relating to account opening, maintenance, remittance, and cash management.
Previous leadership experience in a management role or across multi-banking operations functions is highly advantageous.
A proven track record in leading operational processes and team management.
Excellent interpersonal and communication skills with a strong service-oriented mindset.
Strong analytical and numerical skills.
An excellent command of both English and Chinese, including fluency in Cantonese and Mandarin.

experience
8 years
skills
Branch Operations, Customer Service Management, KYC, Account Opening & Maintenance, Remittance, Cash Management, HNW Clients, Corporate Clients, Team Management, Staff Coaching, Performance Evaluation
qualifications
People management experience is needed.
education
Bachelor Degree

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summary

hong kong island
HK$50,000 - HK$70,000 per month, discretionary bonus
permanent
full-time

specialism
banking & financial services
sub specialism
middle office & operations
reference number
91M0271972_5178902153235473046

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