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- about the companyMy client is a local, listed, well-known biotechnology company, which has exposure and businesses around the globe. They're now looking for a junior talent to join their IT team, as a Technical Support, to provide assistance to colleagues in the office to resolve any IT-related issues. about the roleProvide level 1 support to end-users Desktop support, including Windows, O365, Active Directory, etc. Basic network configuration, software installation and updates, hardware connection Assist in any migration or enhancement project directed by the IT Manager Setting up accounts for new users, assist in colleague onboarding Assist System Engineer to provide training to end-users about the requirement Professional certificate in computer-related subjects 2-3 years of experience in providing IT support to end-users Hands-on experience on Windows, MS Servers, basic network configuration Great communication skills, able to explain to and get requirement from end-users Able to work in a fast-paced environment, resolve IT incidents in a timely manner If you're interested, please submit your application by clicking "apply". Alternatively, please contact Brian Law at brian.law@randstad.com.hk for more details.about the companyMy client is a local, listed, well-known biotechnology company, which has exposure and businesses around the globe. They're now looking for a junior talent to join their IT team, as a Technical Support, to provide assistance to colleagues in the office to resolve any IT-related issues. about the roleProvide level 1 support to end-users Desktop support, including Windows, O365, Active Directory, etc. Basic network configuration, software installation and updates, hardware connection Assist in any migration or enhancement project directed by the IT Manager Setting up accounts for new users, assist in colleague onboarding Assist System Engineer to provide training to end-users about the requirement Professional certificate in computer-related subjects 2-3 years of experience in providing IT support to end-users Hands-on experience on Windows, MS Servers, basic network configuration Great communication skills, able to explain to and get requirement from end-users Able to work in a fast-paced environment, resolve IT incidents in a timely manner If you're interested, please submit your application by clicking "apply". Alternatively, please contact Brian Law at brian.law@randstad.com.hk for more details.
- about the company.You will be joining an international law firm which has offices and businesses across the world. As a Senior Tech Support Specialist, you will provide desktop and infrastructure support to end-users, at the same time, to have the opportunity to lead junior colleagues. about the team. You will be joining the Infrastructure / Deskside Support team, reporting to a Regional IT Manager, and supervise a team of junior specialists. about the job. Supervise the team to provide IT support to end-users in the local office Participate to prepare standard operational procedures, IT policies, and suggestions on new technologies Assist regional manager to ensure quality delivery, system enhancement, new technology roll-outs, etc. Identify room for improvements to ensure service levels Handle complex issues when escalated by L1 support, lead the team to resolve uncommon issues skills & experiences required.5+ years of experience in IT support, systems management, and server administration Experienced of being a team leader, excellent leadership skills Strong knowledge and hands-on experience on Windows 10, Microsoft O365, Microsoft Office 2016, MDM systems, mobile devices, network support, document management systems, etc. ITIL holder is a plus Good communication and presentation skills, good team player Native in Cantonese, native in English and Mandarin is a must Interested parties, please submit your application by clicking "apply". Alternatively, please contact Brian Law through email at brian.law@randstad.com.hk, or through WhatsApp at +852 6275 7519.about the company.You will be joining an international law firm which has offices and businesses across the world. As a Senior Tech Support Specialist, you will provide desktop and infrastructure support to end-users, at the same time, to have the opportunity to lead junior colleagues. about the team. You will be joining the Infrastructure / Deskside Support team, reporting to a Regional IT Manager, and supervise a team of junior specialists. about the job. Supervise the team to provide IT support to end-users in the local office Participate to prepare standard operational procedures, IT policies, and suggestions on new technologies Assist regional manager to ensure quality delivery, system enhancement, new technology roll-outs, etc. Identify room for improvements to ensure service levels Handle complex issues when escalated by L1 support, lead the team to resolve uncommon issues skills & experiences required.5+ years of experience in IT support, systems management, and server administration Experienced of being a team leader, excellent leadership skills Strong knowledge and hands-on experience on Windows 10, Microsoft O365, Microsoft Office 2016, MDM systems, mobile devices, network support, document management systems, etc. ITIL holder is a plus Good communication and presentation skills, good team player Native in Cantonese, native in English and Mandarin is a must Interested parties, please submit your application by clicking "apply". Alternatively, please contact Brian Law through email at brian.law@randstad.com.hk, or through WhatsApp at +852 6275 7519.
