- about the companyYou will join one of the world's largest MNCs. about the jobYou will collect and analysis data for renewalYou will organize and manage documents of policies and claimsYou will ensure subcontractors’ compliance with company’s insurance requirementYou will analyze risk of new project and prepare insurance coverage proposals to management You will review contractual insurance requirements of existing/new projectsYou will assist in integrating or acquiring established insurance programmes and new projectsskills & experiences requiredYou are a Bachelor Degree holder, preferably with ANZIIF or ACII holderYou have 1+ years of working experience in insurance or risk management industry You are proficient in English and MandarinYou are available for occasional travelExperienced candidates will be considered as Assistant Insurance ManagerTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest MNCs. about the jobYou will collect and analysis data for renewalYou will organize and manage documents of policies and claimsYou will ensure subcontractors’ compliance with company’s insurance requirementYou will analyze risk of new project and prepare insurance coverage proposals to management You will review contractual insurance requirements of existing/new projectsYou will assist in integrating or acquiring established insurance programmes and new projectsskills & experiences requiredYou are a Bachelor Degree holder, preferably with ANZIIF or ACII holderYou have 1+ years of working experience in insurance or risk management industry You are proficient in English and MandarinYou are available for occasional travelExperienced candidates will be considered as Assistant Insurance ManagerTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join a leading medical insurance company in Hong Kong. They are looking for a candidate to promote products to new and existing customers. about the jobYou will be involved in different marketing campaigns to promote the company's products and services.You will provide customer - centric services for clients on company growth.You will handle sales enquiries and provide quality services to meet client’s needs and expectations.You will develop and maintain good relationships with prospects and clients.You will collect market information and keep abreast of the insurance industry’s development. skills & experiences requiredYou have minimum 1 year of experience in telemarketing or telesales in insurance products You are a IIQE I, III holderYou have strong communication, negotiating and influencing skillsYou are proactive, independent and self-motivated To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the companyYou will join a leading medical insurance company in Hong Kong. They are looking for a candidate to promote products to new and existing customers. about the jobYou will be involved in different marketing campaigns to promote the company's products and services.You will provide customer - centric services for clients on company growth.You will handle sales enquiries and provide quality services to meet client’s needs and expectations.You will develop and maintain good relationships with prospects and clients.You will collect market information and keep abreast of the insurance industry’s development. skills & experiences requiredYou have minimum 1 year of experience in telemarketing or telesales in insurance products You are a IIQE I, III holderYou have strong communication, negotiating and influencing skillsYou are proactive, independent and self-motivated To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will assist claims manager and the claims team in claims investigation, daily claims operation, and continuous claims process improvementYou will assess and approve complicated claimsYou will monitor daily operations to be carried out smoothlyYou will handle enquiries from distribution enquiry team, customer enquiry teams and complaint teamYou will review staff performance, develop and monitor plan for staff developmentYou will drive and oversee plans for system modifications and to continue meeting, improving and anticipating customer needs, and developing relationship with agency colleaguesYou will provide training to claim colleagues and other internal staff so as to uplift their claims knowledgeYou will review and revise internal claims manuals, guidelines and practices skills & experiences requiredYou are a Bachelor Degree Holder, qualified with FLMI or equivalentYou have 5+ years of Claim experiencesYou have a minimum of 1-year management experienceYou are able to work independently with minimal supervision in a fast-paced environmentYou have good interpersonal skills and are customer-oriented To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will assist claims manager and the claims team in claims investigation, daily claims operation, and continuous claims process improvementYou will assess and approve complicated claimsYou will monitor daily operations to be carried out smoothlyYou will handle enquiries from distribution enquiry team, customer enquiry teams and complaint teamYou will review staff performance, develop and monitor plan for staff developmentYou will drive and oversee plans for system modifications and to continue meeting, improving and anticipating customer needs, and developing relationship with agency colleaguesYou will provide training to claim colleagues and other internal staff so as to uplift their claims knowledgeYou will review and revise internal claims manuals, guidelines and practices skills & experiences requiredYou are a Bachelor Degree Holder, qualified with FLMI or equivalentYou have 5+ years of Claim experiencesYou have a minimum of 1-year management experienceYou are able to work independently with minimal supervision in a fast-paced environmentYou have good interpersonal skills and are customer-oriented To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will assist claims manager and the claims team in claims investigation, daily claims operation, and continuous claims process improvementYou will assess and approve complicated claimsYou will monitor daily operations to be carried out smoothlyYou will handle enquiries from distribution enquiry team, customer enquiry teams and complaint teamYou will review staff performance, develop and monitor plan for staff developmentYou will drive and oversee plans for system modifications and to continue meeting, improving and anticipating customer needs, and developing relationship with agency colleaguesYou will provide training to claim colleagues and other internal staff so as to uplift their claims knowledgeYou will review and revise internal claims manuals, guidelines and practicesskills & experiences requiredYou are a Bachelor Degree Holder, qualified with FLMI or equivalentYou have 5+ years of Claim experiencesYou have a minimum of 1-year management experienceYou are able to work independently with minimal supervision in a fast-paced environmentYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will assist claims manager and the claims team in claims investigation, daily claims operation, and continuous claims process improvementYou will assess and approve complicated claimsYou will monitor daily operations to be carried out smoothlyYou will handle enquiries from distribution enquiry team, customer enquiry teams and complaint teamYou will review staff performance, develop and monitor plan for staff developmentYou will drive and oversee plans for system modifications and to continue meeting, improving and anticipating customer needs, and developing relationship with agency colleaguesYou will provide training to claim colleagues and other internal staff so as to uplift their claims knowledgeYou will review and revise internal claims manuals, guidelines and practicesskills & experiences requiredYou are a Bachelor Degree Holder, qualified with FLMI or equivalentYou have 5+ years of Claim experiencesYou have a minimum of 1-year management experienceYou are able to work independently with minimal supervision in a fast-paced environmentYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the company.My client is an reowned insueance company. They are looking for a Office Manager to take care the daily office operation and the teams. about the job.Record office expenditure and manage the budget. organise the office layout and maintain supplies of stationery and equipment.Support office relocation and renovation etc.Arrange meetings and room scheduling Maintain supplies inventorySupport in research and reportsskills & experiences required.Degree holder is a must6-12 years of relevant experiencesFlexible, multi-tasking and able to work under pressureProficient in PC Skills, MS Office and word processingGreat interpersonal and communication skills (English, Cantonese, and Mandarin)Interested parties please send a full resume with the portfolio. For a confidential discussion, please contact Kimka Lam.about the company.My client is an reowned insueance company. They are looking for a Office Manager to take care the daily office operation and the teams. about the job.Record office expenditure and manage the budget. organise the office layout and maintain supplies of stationery and equipment.Support office relocation and renovation etc.Arrange meetings and room scheduling Maintain supplies inventorySupport in research and reportsskills & experiences required.Degree holder is a must6-12 years of relevant experiencesFlexible, multi-tasking and able to work under pressureProficient in PC Skills, MS Office and word processingGreat interpersonal and communication skills (English, Cantonese, and Mandarin)Interested parties please send a full resume with the portfolio. For a confidential discussion, please contact Kimka Lam.
- about the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will assist in managing Workers Compensation (WC) litigated claims in taking responsibility to resolve all enquiriesYou will review, resolve and finalize claims within authority limits ensuring settlement at an optimum level and are processed effectivelyYou will process the relevant evidence and information to accurately assess the value of the litigated claim and to recognize potential fraud/recovery indicatorsYou will develop a claim case strategy to ensure appropriate reserves are assigned with investigations conducted and appropriate suppliers engagedYou will conduct in-house global settlement or be able to guide team to conduct in-house global settlementYou will communicate with all stakeholders and achieve compromised settlement to conclude the case at the earliest time and avoid litigationYou will review claims with clients and work with our healthcare specialist in minimizing claims durationYou will report to claims management team on adverse trend of development of claims and for clients with adverse claims experienceYou will assist Claims Manager to monitor and evaluate the performance of external loss adjuster whose services form part of claims servicesYou will set and monitor reserve adequately and timely and ensure the authoritative level laid down are complied withYou will supervise and coach staff on claims management skills & experiences requiredYou are a Bachelor Degree Holder, preferably with ANZIIF/ACIIYou have 3+ years of EC claims experience and 1+ years of supervision experienceYou have medical and litigation knowledgeYou understand industry standard, legislation and legal liabilityYou have experience managing both corporate and SMEs clientsYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will assist in managing Workers Compensation (WC) litigated claims in taking responsibility to resolve all enquiriesYou will review, resolve and finalize claims within authority limits ensuring settlement at an optimum level and are processed effectivelyYou will process the relevant evidence and information to accurately assess the value of the litigated claim and to recognize potential fraud/recovery indicatorsYou will develop a claim case strategy to ensure appropriate reserves are assigned with investigations conducted and appropriate suppliers engagedYou will conduct in-house global settlement or be able to guide team to conduct in-house global settlementYou will communicate with all stakeholders and achieve compromised settlement to conclude the case at the earliest time and avoid litigationYou will review claims with clients and work with our healthcare specialist in minimizing claims durationYou will report to claims management team on adverse trend of development of claims and for clients with adverse claims experienceYou will assist Claims Manager to monitor and evaluate the performance of external loss adjuster whose services form part of claims servicesYou will set and monitor reserve adequately and timely and ensure the authoritative level laid down are complied withYou will supervise and coach staff on claims management skills & experiences requiredYou are a Bachelor Degree Holder, preferably with ANZIIF/ACIIYou have 3+ years of EC claims experience and 1+ years of supervision experienceYou have medical and litigation knowledgeYou understand industry standard, legislation and legal liabilityYou have experience managing both corporate and SMEs clientsYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join one of the largest global insurance and asset management providers. about the team You will join a bancassurance team which clients and leads are provided by the company. This is a fixed salary job not with monthly allowance nor monthly bonus. about the job You will close the life insurance business in accordance with defined targets. You will provide customer centric insurance advisory services to prospects & leads.You will assist in the development of internal sales tools & tactics.You will maintain good client relationships.You will be assigned leads and clients to do business with. skills & experiences requiredYou are a Bachelor Degree Holder You have IIQE license I and IIIYou have insurance sales experienceYou have strong and solid experience in selling insurance productsYou are fluent in Cantonese and EnglishIf you’re an insurance agent who is tired of working in an agency channel, this will be a very good opportunity to explore. To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the companyYou will join one of the largest global insurance and asset management providers. about the team You will join a bancassurance team which clients and leads are provided by the company. This is a fixed salary job not with monthly allowance nor monthly bonus. about the job You will close the life insurance business in accordance with defined targets. You will provide customer centric insurance advisory services to prospects & leads.You will assist in the development of internal sales tools & tactics.You will maintain good client relationships.You will be assigned leads and clients to do business with. skills & experiences requiredYou are a Bachelor Degree Holder You have IIQE license I and IIIYou have insurance sales experienceYou have strong and solid experience in selling insurance productsYou are fluent in Cantonese and EnglishIf you’re an insurance agent who is tired of working in an agency channel, this will be a very good opportunity to explore. To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will lead the team to meet the claim service standardYou will approve of claims cases within own claims authority and provide recommendation to senior for those claims exceeding own authority limitsYou will manage enquiries and complaints of different stakeholdersYou will assist in administration duties in claims area such as compose claims correspondences, set up, review and revise claims procedure or guidelines or workflows and claims forms, etc.You will analyze, provide opinions and handling strategy for complaint/appeal claim cases independentlyYou will mentor junior staffs for training and development, and facilitating training sessions to sales force when necessaryYou will prepare management reports, statistical and analytical claims report in a timely manner for regular claims statistics and irregular claims trends and give proactive suggestions to enhance the quality of worksYou will take part in departmental / company projects where necessaryYou will conduct Quality Assurance review to maintain good quality service for hotline inquiry and letter writingYou will conduct Technical Audit to ensure the claim process in compliance with claims policy and company rules skills & experiences requiredYou are a Bachelor Degree Holder, preferably with FLMI/ACSYou have 4+ years of life insurance claims experience You have supervision experienceYou have excellent life insurance product knowledgeYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will lead the team to meet the claim service standardYou will approve of claims cases within own claims authority and provide recommendation to senior for those claims exceeding own authority limitsYou will manage enquiries and complaints of different stakeholdersYou will assist in administration duties in claims area such as compose claims correspondences, set up, review and revise claims procedure or guidelines or workflows and claims forms, etc.You will analyze, provide opinions and handling strategy for complaint/appeal claim cases independentlyYou will mentor junior staffs for training and development, and facilitating training sessions to sales force when necessaryYou will prepare management reports, statistical and analytical claims report in a timely manner for regular claims statistics and irregular claims trends and give proactive suggestions to enhance the quality of worksYou will take part in departmental / company projects where necessaryYou will conduct Quality Assurance review to maintain good quality service for hotline inquiry and letter writingYou will conduct Technical Audit to ensure the claim process in compliance with claims policy and company rules skills & experiences requiredYou are a Bachelor Degree Holder, preferably with FLMI/ACSYou have 4+ years of life insurance claims experience You have supervision experienceYou have excellent life insurance product knowledgeYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyOur client is an international insurance firm with a strong presence in Hong Kong. The team is hiring for a junior accountant to be an important player in the team.about the teamThe accounting and finance team is expanding and dynamic. The duties are hands-on.about the jobYou will:Handle on the daily accounting work, including payable, accounting entries, monthly closing, etc.Handle month end closing activities including preparation of manual journal entry andaccount analysis or schedulesSupport treasury function including monitoring of cash flow position and arranging fundtransferskills & experiences requiredDiploma in Accounting, Finance or related discipline or aboveStrong PC technical skills, especially Microsoft OfficerInitiative with systematic, responsible and communication skillsGood command of written and spoken English and ChineseTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Cheryl Tsang on + 852 2232 3470 or email: cheryl.tsang@randstad.com.hkabout the companyOur client is an international insurance firm with a strong presence in Hong Kong. The team is hiring for a junior accountant to be an important player in the team.about the teamThe accounting and finance team is expanding and dynamic. The duties are hands-on.about the jobYou will:Handle on the daily accounting work, including payable, accounting entries, monthly closing, etc.Handle month end closing activities including preparation of manual journal entry andaccount analysis or schedulesSupport treasury function including monitoring of cash flow position and arranging fundtransferskills & experiences requiredDiploma in Accounting, Finance or related discipline or aboveStrong PC technical skills, especially Microsoft OfficerInitiative with systematic, responsible and communication skillsGood command of written and spoken English and ChineseTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Cheryl Tsang on + 852 2232 3470 or email: cheryl.tsang@randstad.com.hk
- about the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will be responsible for Property, Contractors’ All Risks & Liability (non-Bodily Injury) claimsYou will process claims payment in accordance with the company's objectivesYou will assist the manager to ensure the claims adjudication completed within agreed service standard and resources allocation for the claims teamYou will assist in enhancing the system and work-flow to meet our customer's need and services standardsYou will contact intermediaries / customers to follow up outstanding issuesYou will communicate with loss adjusters for loss adjusting issues and approve settlement within the delegated authorityskills & experiences requiredYou are a Bachelor Degree Holder, favourably qualified ANZIIYou have 2+ years of General Insurance Claim experiencesYou are preferable with experience in processing property & liability claims and with customer services experienceYou are self-motivated, analytical and detail-minded in problem solving, and with a strong sense of responsibility with high level of integrity and trustYou are able to work independently with minimal supervisionTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will be responsible for Property, Contractors’ All Risks & Liability (non-Bodily Injury) claimsYou will process claims payment in accordance with the company's objectivesYou will assist the manager to ensure the claims adjudication completed within agreed service standard and resources allocation for the claims teamYou will assist in enhancing the system and work-flow to meet our customer's need and services standardsYou will contact intermediaries / customers to follow up outstanding issuesYou will communicate with loss adjusters for loss adjusting issues and approve settlement within the delegated authorityskills & experiences requiredYou are a Bachelor Degree Holder, favourably qualified ANZIIYou have 2+ years of General Insurance Claim experiencesYou are preferable with experience in processing property & liability claims and with customer services experienceYou are self-motivated, analytical and detail-minded in problem solving, and with a strong sense of responsibility with high level of integrity and trustYou are able to work independently with minimal supervisionTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join one of the world's largest global insurance providers . about the jobYou will design and continue to twist the mechanism to do leads management so as to optimize the successful conversion based on different TM core strength to enhance the successful rate.You will provide coaching and calls best practices sharing to optimize the TM team productivity You will manage the telemarketing team, utilize resources to achieve the team targetYou will reinforce and ensure the TM team follow the proper operation procedures in line with regulatory and compliance requirementYou will supervise the telemarketing team and complies with company guideline on all sales process You will monitor the telemarketing team daily result and generate report to management and business partnersskills & experiences requiredYou have 5+ years of relevant working experience in telemarketing industry You are a IIQE I, II, III holder You are strong in insurance product knowledgeYou have excellent presentation, interpersonal and selling skillsLess experienced candidates will be considered as Telemarketing team leadTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the companyYou will join one of the world's largest global insurance providers . about the jobYou will design and continue to twist the mechanism to do leads management so as to optimize the successful conversion based on different TM core strength to enhance the successful rate.You will provide coaching and calls best practices sharing to optimize the TM team productivity You will manage the telemarketing team, utilize resources to achieve the team targetYou will reinforce and ensure the TM team follow the proper operation procedures in line with regulatory and compliance requirementYou will supervise the telemarketing team and complies with company guideline on all sales process You will monitor the telemarketing team daily result and generate report to management and business partnersskills & experiences requiredYou have 5+ years of relevant working experience in telemarketing industry You are a IIQE I, II, III holder You are strong in insurance product knowledgeYou have excellent presentation, interpersonal and selling skillsLess experienced candidates will be considered as Telemarketing team leadTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the companyOur client is an international insurance firm providing both Life and General Insurance.about the teamThe team is dynamic and expanding. They are looking for claims officers to assist Claims Manager to handle claim casesabout the jobYou will:Handle claims including claim registration, assessment, payment and correspondence preparationsProcess claims in compliance with company service standards and department goalsHandle claim enquiries from internal department, advisor and customersAssist in enhancing the systems and workflowsSupport project and business initiatives as assigned by Managerskills & experiences requiredFresh University Graduates welcomed or at least 1 year relevant working experienceKnowledge in Employee Benefit or Property & Casualty or Life & Health products would be an advantageGood command of spoken and written English and ChineseResponsible, detail-minded and with good communication skillProficiency in MS office (Word, Excel and Chinese word processing)To apply online, please click on the link. Alternatively, for a confidential discussion please contact Cheryl Tsang on + 852 2232 3470 or email: cheryl.tsang@randstad.com.hkabout the companyOur client is an international insurance firm providing both Life and General Insurance.about the teamThe team is dynamic and expanding. They are looking for claims officers to assist Claims Manager to handle claim casesabout the jobYou will:Handle claims including claim registration, assessment, payment and correspondence preparationsProcess claims in compliance with company service standards and department goalsHandle claim enquiries from internal department, advisor and customersAssist in enhancing the systems and workflowsSupport project and business initiatives as assigned by Managerskills & experiences requiredFresh University Graduates welcomed or at least 1 year relevant working experienceKnowledge in Employee Benefit or Property & Casualty or Life & Health products would be an advantageGood command of spoken and written English and ChineseResponsible, detail-minded and with good communication skillProficiency in MS office (Word, Excel and Chinese word processing)To apply online, please click on the link. Alternatively, for a confidential discussion please contact Cheryl Tsang on + 852 2232 3470 or email: cheryl.tsang@randstad.com.hk
- about the jobYou will revamp operations’ quality assurance (QA) program methodology in NB, PA and Claims with periodic and thematic QA. You will maintain a register of errors identified and work with functional managers to perform root cause analysis and rectification to prevent recurrence.You will work with functional managers, CS team and stakeholders to solicit and implement ideas to uplift customer/broker experience enhancement.You will coordinate gap analysis and the implementation of new regulatory guidelines / circulars.You will ensure timely closure of all open management actions arising from Compliance/Risk/Internal Audit/Complaint by working closely with operation functional managers.You will ensure periodic review of Operations’ SOP is performed and recommend changes to procedures/processes where necessary and participate in their implementation.You will assist line managers to prepare regular reports and communication for internal/external parties. skills & experiences requiredYou are a Bachelor Degree HolderYou have at least 6 years of relevant experience in the life insurance industry, with 2 years at supervisory level You have a good knowledge of insurance productsYou have the ability to develop and maintain meaningful relationships with customers, intermediaries, colleagues and industry agenciesYou are proficient in both written and spoken English and ChineseTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the jobYou will revamp operations’ quality assurance (QA) program methodology in NB, PA and Claims with periodic and thematic QA. You will maintain a register of errors identified and work with functional managers to perform root cause analysis and rectification to prevent recurrence.You will work with functional managers, CS team and stakeholders to solicit and implement ideas to uplift customer/broker experience enhancement.You will coordinate gap analysis and the implementation of new regulatory guidelines / circulars.You will ensure timely closure of all open management actions arising from Compliance/Risk/Internal Audit/Complaint by working closely with operation functional managers.You will ensure periodic review of Operations’ SOP is performed and recommend changes to procedures/processes where necessary and participate in their implementation.You will assist line managers to prepare regular reports and communication for internal/external parties. skills & experiences requiredYou are a Bachelor Degree HolderYou have at least 6 years of relevant experience in the life insurance industry, with 2 years at supervisory level You have a good knowledge of insurance productsYou have the ability to develop and maintain meaningful relationships with customers, intermediaries, colleagues and industry agenciesYou are proficient in both written and spoken English and ChineseTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will provide professional broking service to an assigned portfolio of corporate accountsYou will retain and grow the business of the portfolio assignedYou will provide customer service and handle customer enquiries in policy administration and insurance programmeYou will be responsible for the negotiation, implementation, placement and administration of client’s insurance programsYou will assist the team to achieve budget/profit planYou will conduct presentation, meetings and surveys with clients and underwritersYou will provide technical guidance to other members of the teamskills & experiences requiredYou are a Bachelor Degree Holder You have 4+ years of relevant working experience in a broking firm or an insurance company with solid experience of General Insurance products You are a strong business acumen, result-oriented, innovative thinking and strong team players comfortable with sharing new ideasYou are able to work independently with minimal supervision in a fast-paced environment and able to manage multiple work streams under a tight time-frameYou have a growth mindset, passion for driving changes and willing to challenge status-quo to develop unique customer propositions and deliver exceptional customer experienceMore experienced candidates will be considered as Senior Account ManagerTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will provide professional broking service to an assigned portfolio of corporate accountsYou will retain and grow the business of the portfolio assignedYou will provide customer service and handle customer enquiries in policy administration and insurance programmeYou will be responsible for the negotiation, implementation, placement and administration of client’s insurance programsYou will assist the team to achieve budget/profit planYou will conduct presentation, meetings and surveys with clients and underwritersYou will provide technical guidance to other members of the teamskills & experiences requiredYou are a Bachelor Degree Holder You have 4+ years of relevant working experience in a broking firm or an insurance company with solid experience of General Insurance products You are a strong business acumen, result-oriented, innovative thinking and strong team players comfortable with sharing new ideasYou are able to work independently with minimal supervision in a fast-paced environment and able to manage multiple work streams under a tight time-frameYou have a growth mindset, passion for driving changes and willing to challenge status-quo to develop unique customer propositions and deliver exceptional customer experienceMore experienced candidates will be considered as Senior Account ManagerTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the jobYou will develop and distribute the technical underwriting guidelines and delegations of authority to the Distribution teams as required.You will conduct the appropriate underwriting governance, e.g. periodic underwriting file audits, for all P&C lines of business. You will ensure the Technical Underwriting team’s alignment and compliance with legal, compliance and risk management teams in formulating and executing action plans and escalating issues as required.You will contribute to the effective management of the GI P&L to drive top line and bottom line growth and to deliver the expected BU performance metrics, with particular focus on Underlying Results and Loss Ratio. skills & experiences requiredYou are a Bachelor Degree Holder or aboveYou have at least 10 years of GI underwriting experience, with Construction or Casualty experience would be a plus You have strong interpersonal, communication and influencing skills You have strong underwriting background on Personal Lines of Business/Commercial Lines of Business would be a plusTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the jobYou will develop and distribute the technical underwriting guidelines and delegations of authority to the Distribution teams as required.You will conduct the appropriate underwriting governance, e.g. periodic underwriting file audits, for all P&C lines of business. You will ensure the Technical Underwriting team’s alignment and compliance with legal, compliance and risk management teams in formulating and executing action plans and escalating issues as required.You will contribute to the effective management of the GI P&L to drive top line and bottom line growth and to deliver the expected BU performance metrics, with particular focus on Underlying Results and Loss Ratio. skills & experiences requiredYou are a Bachelor Degree Holder or aboveYou have at least 10 years of GI underwriting experience, with Construction or Casualty experience would be a plus You have strong interpersonal, communication and influencing skills You have strong underwriting background on Personal Lines of Business/Commercial Lines of Business would be a plusTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will be responsible for both pre-and post- bound activities of the assigned new or renewal accounts, providing support to the underwritersYou will communicate with brokers and customers to assure that all aspects and deadlines of delivery are fulfilledYou will maintain strong relationships with brokers and other distributors in support of business retention and acquisitionYou will manage and resolve issues related to policy issuance and is responsible for the follow up of premium payment, claims flow and cash collectionYou will assist in executing underwriting plans for standard/tacit renewals or accounts with low complexity when needed and service strategy for these product linesYou will underwrite and analyze new and renewal business of Financial Lines DivisionYou will complete business record and provide regular update on internal systemYou will measure exposure and analyze risk, determine the technical price according to agreed pricing process, quote and set coverage and negotiate terms & conditions skills & experiences requiredYou are a Bachelor Degree HolderYou have 1+ years of work experienceYou are preferably with finance and accounting knowledgeYou are preferably with data analytical knowledge with tools such as VBA and PythonYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will be responsible for both pre-and post- bound activities of the assigned new or renewal accounts, providing support to the underwritersYou will communicate with brokers and customers to assure that all aspects and deadlines of delivery are fulfilledYou will maintain strong relationships with brokers and other distributors in support of business retention and acquisitionYou will manage and resolve issues related to policy issuance and is responsible for the follow up of premium payment, claims flow and cash collectionYou will assist in executing underwriting plans for standard/tacit renewals or accounts with low complexity when needed and service strategy for these product linesYou will underwrite and analyze new and renewal business of Financial Lines DivisionYou will complete business record and provide regular update on internal systemYou will measure exposure and analyze risk, determine the technical price according to agreed pricing process, quote and set coverage and negotiate terms & conditions skills & experiences requiredYou are a Bachelor Degree HolderYou have 1+ years of work experienceYou are preferably with finance and accounting knowledgeYou are preferably with data analytical knowledge with tools such as VBA and PythonYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will assist in managing Workers Compensation litigated claims in taking responsibility to resolve all enquiriesYou will review, resolve and finalize claims within authority limits at an optimum level and are processed effectivelyYou will process the relevant evidence and information to accurately assess the value of the litigated claim and to recognize potential fraud/recovery indicatorsYou will develop a claim case strategy to ensure appropriate reserves are assigned with investigations conducted and appropriate suppliers engagedYou will conduct in-house global settlement or be able to guide team to conduct in-house global settlementYou will communicate with all stakeholders and achieve compromised settlement to conclude the case at the earliest time and avoid litigationYou will review claims with clients and work with our healthcare specialist in minimizing claims durationYou will report to claims management team on adverse trend of development of claims and for clients with adverse claims experienceYou will assist Claims Manager to monitor and evaluate the performance of external loss adjuster whose services form part of claims servicesYou will set and monitor reserve adequately and timely and ensure the authoritative level laid down are complied withYou will supervise and coach staff on claims management skills & experiences requiredYou are a Bachelor Degree Holder, preferably with ANZIIF/ACIIYou have 3+ years of EC claims experience and 1+ years of supervision experienceYou have medical and litigation knowledgeYou understand industry standard, legislation and legal liabilityYou have experience managing both corporate and SMEs clientsYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will assist in managing Workers Compensation litigated claims in taking responsibility to resolve all enquiriesYou will review, resolve and finalize claims within authority limits at an optimum level and are processed effectivelyYou will process the relevant evidence and information to accurately assess the value of the litigated claim and to recognize potential fraud/recovery indicatorsYou will develop a claim case strategy to ensure appropriate reserves are assigned with investigations conducted and appropriate suppliers engagedYou will conduct in-house global settlement or be able to guide team to conduct in-house global settlementYou will communicate with all stakeholders and achieve compromised settlement to conclude the case at the earliest time and avoid litigationYou will review claims with clients and work with our healthcare specialist in minimizing claims durationYou will report to claims management team on adverse trend of development of claims and for clients with adverse claims experienceYou will assist Claims Manager to monitor and evaluate the performance of external loss adjuster whose services form part of claims servicesYou will set and monitor reserve adequately and timely and ensure the authoritative level laid down are complied withYou will supervise and coach staff on claims management skills & experiences requiredYou are a Bachelor Degree Holder, preferably with ANZIIF/ACIIYou have 3+ years of EC claims experience and 1+ years of supervision experienceYou have medical and litigation knowledgeYou understand industry standard, legislation and legal liabilityYou have experience managing both corporate and SMEs clientsYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join one of the world's largest global insurance providers . about the jobYou will run the daily operation of Claims in accordance with Company’s service standardYou will provide information on claims experience and suggestions/executions of claims monitoring controls You will develop claim philosophy and guidelines to achieve company goals, and maintain the Operation Manual to minimize anti-selection casesYou will assist in determining system requirements for claim administrationsYou will manage the department budget and reforecast when necessary You will participate in developing new service ideas and workflow to streamline the procedure and improve serviceYou will provide training to agency about updates of claims procedures and guidelines, new industry regulations, new product, refreshment of claims knowledge and case sharingYou will provide feedbacks on new product launch, product revamp, new distribution channel in term of claims, review and comment the product specifications, function specifications, contract/endorsement wordings, claim workflow and guidelinesskills & experiences requiredYou are a Bachelor Degree Holder, preferably with FLMI/ALHCYou have 8+ years of life insurance claims experienceYou have supervision experience You are customer-oriented, with good interpersonal skillsYou have negotiation skills, with an analytical mindYou are independent to make decision and lead the team to achieve company’s goal To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest global insurance providers . about the jobYou will run the daily operation of Claims in accordance with Company’s service standardYou will provide information on claims experience and suggestions/executions of claims monitoring controls You will develop claim philosophy and guidelines to achieve company goals, and maintain the Operation Manual to minimize anti-selection casesYou will assist in determining system requirements for claim administrationsYou will manage the department budget and reforecast when necessary You will participate in developing new service ideas and workflow to streamline the procedure and improve serviceYou will provide training to agency about updates of claims procedures and guidelines, new industry regulations, new product, refreshment of claims knowledge and case sharingYou will provide feedbacks on new product launch, product revamp, new distribution channel in term of claims, review and comment the product specifications, function specifications, contract/endorsement wordings, claim workflow and guidelinesskills & experiences requiredYou are a Bachelor Degree Holder, preferably with FLMI/ALHCYou have 8+ years of life insurance claims experienceYou have supervision experience You are customer-oriented, with good interpersonal skillsYou have negotiation skills, with an analytical mindYou are independent to make decision and lead the team to achieve company’s goal To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the jobYou will supervise, coach and monitor day-to-day CS team operations (inbound/outbound calls, emails, correspondences, walk-in services & post sales call) to ensure all KPIs, regulatory requirements and service standards are consistently met and continuously uplifted. You will prepare a manpower plan to meet service demand and be prepared to directly handle CS team tasks when needed.You will develop and regularly review service manuals, standard templates / scripts and SOPs with clearly stated service standards to aid training and efficient performance of CS daily tasks.You will support the end to end resolution of any customer dissatisfaction cases. Liaise with relevant teams to identify and implement customer experience enhancement opportunities.You will assist the team head to develop and implement a customer retention program.You will analyze service data and work closely with operations or other internal teams to identify and implement customer/broker experience enhancement opportunities.You will prepare service statistics and other reports for management review. skills & experiences requiredYou are a Bachelor Degree HolderYou have at least 6 years of relevant experience in the life insurance industry, with 2 years at supervisory level You have a good knowledge of insurance productsYou have the ability to develop and maintain meaningful relationships with customers, intermediaries, colleagues and industry agenciesYou are proficient in both written and spoken English and ChineseTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the jobYou will supervise, coach and monitor day-to-day CS team operations (inbound/outbound calls, emails, correspondences, walk-in services & post sales call) to ensure all KPIs, regulatory requirements and service standards are consistently met and continuously uplifted. You will prepare a manpower plan to meet service demand and be prepared to directly handle CS team tasks when needed.You will develop and regularly review service manuals, standard templates / scripts and SOPs with clearly stated service standards to aid training and efficient performance of CS daily tasks.You will support the end to end resolution of any customer dissatisfaction cases. Liaise with relevant teams to identify and implement customer experience enhancement opportunities.You will assist the team head to develop and implement a customer retention program.You will analyze service data and work closely with operations or other internal teams to identify and implement customer/broker experience enhancement opportunities.You will prepare service statistics and other reports for management review. skills & experiences requiredYou are a Bachelor Degree HolderYou have at least 6 years of relevant experience in the life insurance industry, with 2 years at supervisory level You have a good knowledge of insurance productsYou have the ability to develop and maintain meaningful relationships with customers, intermediaries, colleagues and industry agenciesYou are proficient in both written and spoken English and ChineseTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the company.Our client is one of the largest regional banks. This renowned bank provides professional financial management services to retail customers in Hong Kong. Due to the substantial demand on its business, the bank is looking for an Insurance Specialist to join their prestige retail banking team. about the team.You will also be supported by the middle and back office on sales activities to make it easier to drive revenues. You will join a result-oriented team with strong management support from leadership. about the job.-You will work with relationship managers to conduct a thorough needs analysis to customers to determine a wealth management solution.-You will drive and implement insurance sales strategy in order to achieve the insurance business target-You will assess the investment objectives, current needs, and future goals to create asset allocation strategy-You will promote appropriate insurance products to achieve customers’ asset allocation plans. skills & experiences required.You are a self-motivated individual with good interpersonal skills who has a keen sense to achieve sales targets.You will have 3+ years experience with a wide and deep understanding of insurance products. You will hold valid Licenses of HKSI 1,7,8 and IIQE 1,2,3. You will be proficient in English, Cantonese and Mandarin. If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out more opportunities in Retail / Private Banking contact Morris Cheng at +852 2232 3436 or email morris.cheng@randstad.com.hkabout the company.Our client is one of the largest regional banks. This renowned bank provides professional financial management services to retail customers in Hong Kong. Due to the substantial demand on its business, the bank is looking for an Insurance Specialist to join their prestige retail banking team. about the team.You will also be supported by the middle and back office on sales activities to make it easier to drive revenues. You will join a result-oriented team with strong management support from leadership. about the job.-You will work with relationship managers to conduct a thorough needs analysis to customers to determine a wealth management solution.-You will drive and implement insurance sales strategy in order to achieve the insurance business target-You will assess the investment objectives, current needs, and future goals to create asset allocation strategy-You will promote appropriate insurance products to achieve customers’ asset allocation plans. skills & experiences required.You are a self-motivated individual with good interpersonal skills who has a keen sense to achieve sales targets.You will have 3+ years experience with a wide and deep understanding of insurance products. You will hold valid Licenses of HKSI 1,7,8 and IIQE 1,2,3. You will be proficient in English, Cantonese and Mandarin. If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out more opportunities in Retail / Private Banking contact Morris Cheng at +852 2232 3436 or email morris.cheng@randstad.com.hk
- about the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will be responsible for Marine Cargo & Hull claimYou will assist part of Home/PA ClaimsYou will communicate with intermediaries & clients for any claims related issuesYou will prepare claims report and claims statisticsYou will monitor and liaise with panel surveyors skills & experiences requiredYou are a Bachelor Degree Holder, or with relevant Marine academic backgroundYou have 1 years experience in Marine sector, not necessarily working experience You are preferable with Insurance/Claims experienceYou have good interpersonal skills and are customer-orientedYou are able to work independently with minimal supervision in a fast-paced environment To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will be responsible for Marine Cargo & Hull claimYou will assist part of Home/PA ClaimsYou will communicate with intermediaries & clients for any claims related issuesYou will prepare claims report and claims statisticsYou will monitor and liaise with panel surveyors skills & experiences requiredYou are a Bachelor Degree Holder, or with relevant Marine academic backgroundYou have 1 years experience in Marine sector, not necessarily working experience You are preferable with Insurance/Claims experienceYou have good interpersonal skills and are customer-orientedYou are able to work independently with minimal supervision in a fast-paced environment To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will be responsible for Property, Contractors’ All Risks & Liability (non-Bodily Injury) claimsYou will process claims payment in accordance with the company's objectivesYou will assist the manager to ensure the claims adjudication completed within agreed service standard and resources allocation for the claims teamYou will assist in enhancing the system and workflow to meet our customers’ need and services standardsYou will contact intermediaries / customers to follow up outstanding issuesYou will communicate with loss adjusters for loss adjusting issues and approve settlement within the delegated authorityskills & experiences requiredYou are a Bachelor Degree Holder, favorably qualified ANZIIYou have 2+ years of General Insurance Claim experiencesYou are preferable with experience in processing property & liability claims and with customer services experienceYou are self-motivated, analytical and detail-minded in problem solving, and with a strong sense of responsibility with high level of integrity and trustYou are able to work independently with minimal supervision in a fast-paced environmentTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will be responsible for Property, Contractors’ All Risks & Liability (non-Bodily Injury) claimsYou will process claims payment in accordance with the company's objectivesYou will assist the manager to ensure the claims adjudication completed within agreed service standard and resources allocation for the claims teamYou will assist in enhancing the system and workflow to meet our customers’ need and services standardsYou will contact intermediaries / customers to follow up outstanding issuesYou will communicate with loss adjusters for loss adjusting issues and approve settlement within the delegated authorityskills & experiences requiredYou are a Bachelor Degree Holder, favorably qualified ANZIIYou have 2+ years of General Insurance Claim experiencesYou are preferable with experience in processing property & liability claims and with customer services experienceYou are self-motivated, analytical and detail-minded in problem solving, and with a strong sense of responsibility with high level of integrity and trustYou are able to work independently with minimal supervision in a fast-paced environmentTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will handle customer enquiries or complaints via regulatory bodies and distributors properly and timely.You will interact with complainants to provide and process information in response to their concerns about products and services by telephone, in person and/or in writing.You will carry out appropriate and adequate investigation for responsible complaint cases and strive to find a speedy/effective solution/service recovery to minimize the negative impact on customer experience and the business risks.You will assist in administrative support and handle tailor-made/complex correspondence within pre-set turnaround time.You will follow proper procedures with productivity and work up to required quality standards.You will follow-through with complainants and/or brokers/ex-agent during the investigation process and gather useful information in order to obtain a complete picture of the case and abnormal findings.You will challenge work practices and present options and recommendations on changes and initiatives, which will improve operation efficiency and ultimately, business success.You will identify service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emerging trends, etc) of each touch point and proactively drive relevant parties to improve customer experience.You will assist in compiling accurate and relevant regular management reports timely.You will assist the Manager to provide training on complaint handling skills and procedures to improve overall service awareness and handling skill.You will bring in new and creative ideas in service improvement from the customer perspective to enhance long term customer relationships.You will develop an effective working relationship with colleagues to ensure alignment of best working practice.You will keep abreast of the customer service market trend and propose new ideas/practices/technology, which add value to customer experience and improve overall productivity, service quality and cost efficiency.skills & experiences requiredYou are a Bachelor Degree Holder You have minimum 5 years of experience in customer service environment with complaint management exposure gained in insurance or financial industryYou have IIQE license paper I and IIYou have good knowledge of the general insurance product and operationsYou are proficient in spoken and written English, Cantonese and MandarinTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will handle customer enquiries or complaints via regulatory bodies and distributors properly and timely.You will interact with complainants to provide and process information in response to their concerns about products and services by telephone, in person and/or in writing.You will carry out appropriate and adequate investigation for responsible complaint cases and strive to find a speedy/effective solution/service recovery to minimize the negative impact on customer experience and the business risks.You will assist in administrative support and handle tailor-made/complex correspondence within pre-set turnaround time.You will follow proper procedures with productivity and work up to required quality standards.You will follow-through with complainants and/or brokers/ex-agent during the investigation process and gather useful information in order to obtain a complete picture of the case and abnormal findings.You will challenge work practices and present options and recommendations on changes and initiatives, which will improve operation efficiency and ultimately, business success.You will identify service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emerging trends, etc) of each touch point and proactively drive relevant parties to improve customer experience.You will assist in compiling accurate and relevant regular management reports timely.You will assist the Manager to provide training on complaint handling skills and procedures to improve overall service awareness and handling skill.You will bring in new and creative ideas in service improvement from the customer perspective to enhance long term customer relationships.You will develop an effective working relationship with colleagues to ensure alignment of best working practice.You will keep abreast of the customer service market trend and propose new ideas/practices/technology, which add value to customer experience and improve overall productivity, service quality and cost efficiency.skills & experiences requiredYou are a Bachelor Degree Holder You have minimum 5 years of experience in customer service environment with complaint management exposure gained in insurance or financial industryYou have IIQE license paper I and IIYou have good knowledge of the general insurance product and operationsYou are proficient in spoken and written English, Cantonese and MandarinTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will ensure all enquiries (hotline, counter, written) received from external customers, direct sales force agents, intermediaries, brokers and other business partners are handled and resolved within the performance and quality standards.You will provide quality service to our internal and external customers.You will handle customer complaints and ensure all the cases received are adequately investigated, follow through and settled up to customers’ satisfaction.You will support ad-hoc projects and special tasks such as UAT, marketing campaigns or product launch etc.You will assist senior staff to prepare management reports.You will develop effective working relationships with colleagues and across the other regions to ensure alignment of best working practice.skills & experiences requiredYou are a Bachelor Degree Holder You have minimum of 1 year experience in customer service or call centre in Life Insurance or General Insurance or Medical InsuranceYou have IIQE license paper I, II, III and V (not a must)You are customer orientedYou are proficient in spoken and written English, Cantonese and MandarinTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will ensure all enquiries (hotline, counter, written) received from external customers, direct sales force agents, intermediaries, brokers and other business partners are handled and resolved within the performance and quality standards.You will provide quality service to our internal and external customers.You will handle customer complaints and ensure all the cases received are adequately investigated, follow through and settled up to customers’ satisfaction.You will support ad-hoc projects and special tasks such as UAT, marketing campaigns or product launch etc.You will assist senior staff to prepare management reports.You will develop effective working relationships with colleagues and across the other regions to ensure alignment of best working practice.skills & experiences requiredYou are a Bachelor Degree Holder You have minimum of 1 year experience in customer service or call centre in Life Insurance or General Insurance or Medical InsuranceYou have IIQE license paper I, II, III and V (not a must)You are customer orientedYou are proficient in spoken and written English, Cantonese and MandarinTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the companyYou will join one of the world's largest global insurance providers . about the jobYou will run the daily operation of claims in accordance with company’s service standardYou will provide information on claims experience and suggestions/executions of claims monitoring controls You will develop claim philosophy and guidelines to achieve company goals, and maintain the operation manual to minimize anti-selection casesYou will assist in determining system requirements for claim administrationsYou will manage the department budget and reforecast when necessary You will participate in developing new service ideas and workflow to streamline the procedure and improve serviceYou will provide training to agency about updates of claims procedures and guidelines, new industry regulations, new product, refreshment of claims knowledge and case sharingYou will provide feedbacks on new product launch, product revamp, new distribution channel in term of claims, review and comment the product specifications, function specifications, contract/endorsement wordings, claim workflow and guidelinesskills & experiences requiredYou are a Bachelor Degree Holder, preferably with FLMI/ALHCYou have 8+ years of life insurance claims experienceYou have supervision experience You are customer-oriented, with good interpersonal skillsYou have negotiation skills, with an analytical mindYou are independent to make decision and lead the team to achieve company’s goal To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest global insurance providers . about the jobYou will run the daily operation of claims in accordance with company’s service standardYou will provide information on claims experience and suggestions/executions of claims monitoring controls You will develop claim philosophy and guidelines to achieve company goals, and maintain the operation manual to minimize anti-selection casesYou will assist in determining system requirements for claim administrationsYou will manage the department budget and reforecast when necessary You will participate in developing new service ideas and workflow to streamline the procedure and improve serviceYou will provide training to agency about updates of claims procedures and guidelines, new industry regulations, new product, refreshment of claims knowledge and case sharingYou will provide feedbacks on new product launch, product revamp, new distribution channel in term of claims, review and comment the product specifications, function specifications, contract/endorsement wordings, claim workflow and guidelinesskills & experiences requiredYou are a Bachelor Degree Holder, preferably with FLMI/ALHCYou have 8+ years of life insurance claims experienceYou have supervision experience You are customer-oriented, with good interpersonal skillsYou have negotiation skills, with an analytical mindYou are independent to make decision and lead the team to achieve company’s goal To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will lead the team to meet the claim service standardYou will approve of claims cases within own claims authority and provide recommendation to senior for those claims exceeding own authority limitsYou will manage enquiries and complaints of different stakeholdersYou will assist in administration duties in claims areas such as compose claims correspondences, set up, review and revise claims procedure or guidelines or workflows and claims forms, etc.You will analyze, provide opinions and handling strategy for complaint/appeal claim cases independentlyYou will mentor junior staffs for training and development, and facilitating training sessions to sales force when necessaryYou will prepare management reports, statistical and analytical claims report in a timely manner for regular claims statistics and irregular claims trends and give proactive suggestions to enhance the quality of worksYou will take part in departmental / company projects where necessaryYou will conduct Quality Assurance review to maintain good quality service for hotline inquiry and letter writingYou will conduct Technical Audit to ensure the claim process in compliance with claims policy and company rules skills & experiences requiredYou are a Bachelor Degree Holder, preferably with FLMI/ACSYou have 4+ years of life insurance claims experience You have supervision experienceYou have excellent life insurance product knowledgeYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will lead the team to meet the claim service standardYou will approve of claims cases within own claims authority and provide recommendation to senior for those claims exceeding own authority limitsYou will manage enquiries and complaints of different stakeholdersYou will assist in administration duties in claims areas such as compose claims correspondences, set up, review and revise claims procedure or guidelines or workflows and claims forms, etc.You will analyze, provide opinions and handling strategy for complaint/appeal claim cases independentlyYou will mentor junior staffs for training and development, and facilitating training sessions to sales force when necessaryYou will prepare management reports, statistical and analytical claims report in a timely manner for regular claims statistics and irregular claims trends and give proactive suggestions to enhance the quality of worksYou will take part in departmental / company projects where necessaryYou will conduct Quality Assurance review to maintain good quality service for hotline inquiry and letter writingYou will conduct Technical Audit to ensure the claim process in compliance with claims policy and company rules skills & experiences requiredYou are a Bachelor Degree Holder, preferably with FLMI/ACSYou have 4+ years of life insurance claims experience You have supervision experienceYou have excellent life insurance product knowledgeYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join one of the world's largest global insurance providers. about the jobYou will assist Assistant Manager to support in daily claims operation, enquiry and continuous claims process improvementYou will assess and approve complicated claimsYou will meet service turnaround time and achieve claims KPI targetsYou will handle enquiries from various departmentsYou will assist in reviewing and improving claims processYou will assist in compiling regular management reportYou will assist in providing training to colleagues and distributorsskills & experiences requiredYou are a Bachelor Degree HolderYou are preferably with life insurance claims experienceYou are self-motivated and result-oriented, and able to work under pressureYou are customer-oriented, with good interpersonal skills To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hkabout the companyYou will join one of the world's largest global insurance providers. about the jobYou will assist Assistant Manager to support in daily claims operation, enquiry and continuous claims process improvementYou will assess and approve complicated claimsYou will meet service turnaround time and achieve claims KPI targetsYou will handle enquiries from various departmentsYou will assist in reviewing and improving claims processYou will assist in compiling regular management reportYou will assist in providing training to colleagues and distributorsskills & experiences requiredYou are a Bachelor Degree HolderYou are preferably with life insurance claims experienceYou are self-motivated and result-oriented, and able to work under pressureYou are customer-oriented, with good interpersonal skills To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
- about the companyYou will join a digital life insurer in Hong Kong. They are looking for a candidate to manage their digital platform to generate leads and convert to sales. about the jobYou will manage an online digital direct insurance sales channel.You will plan and execute digital marketing campaigns to drive lead nurturing, new customer acquisition and existing customers selling.You will manage acquisition related website content and SEO strategy to drive organic traffic and work closely with our UI/UX lead.You will drive promotion strategy and development.You will measure and report on overall campaign performance and ROI.skills & experiences requiredYou are a Bachelor Degree Holder or above You have 7+ years of experience in direct / digital marketing in the insurance industryYou have strong knowledge in life products and life new business You are able to deliver changes and build effective relationships with other internal stakeholdersYou have experience with campaign related data management and process design To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the companyYou will join a digital life insurer in Hong Kong. They are looking for a candidate to manage their digital platform to generate leads and convert to sales. about the jobYou will manage an online digital direct insurance sales channel.You will plan and execute digital marketing campaigns to drive lead nurturing, new customer acquisition and existing customers selling.You will manage acquisition related website content and SEO strategy to drive organic traffic and work closely with our UI/UX lead.You will drive promotion strategy and development.You will measure and report on overall campaign performance and ROI.skills & experiences requiredYou are a Bachelor Degree Holder or above You have 7+ years of experience in direct / digital marketing in the insurance industryYou have strong knowledge in life products and life new business You are able to deliver changes and build effective relationships with other internal stakeholdersYou have experience with campaign related data management and process design To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will provide professional broking service to an assigned portfolio of corporate accountsYou will maintain good client relationship and grow the business of the portfolio assignedYou will be responsible for the negotiation, implementation, placement and administration of client's insurance programsYou will contribute to relationship building, marketing initiatives, revenue growth and exploration of new businessskills & experiences requiredYou are a Bachelor Degree Holder You have 5+ years of relevant working experience in insurance industry with solid experience of Employee Benefits products You are a strong business acumen, result-oriented, innovative thinking and strong team players comfortable with sharing new ideasYou are able to work independently with minimal supervision in a fast-paced environment and able to manage multiple work streams under a tight timeframeYou have a growth mindset, passion for driving changes and willing to challenge status-quo to develop unique customer propositions and deliver exceptional customer experienceMore experienced candidates will be considered as Assistant Vice PresidentLess experienced candidates will be considered as Account Manager To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the companyYou will join one of the world's largest privately held insurance brokerage firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will provide professional broking service to an assigned portfolio of corporate accountsYou will maintain good client relationship and grow the business of the portfolio assignedYou will be responsible for the negotiation, implementation, placement and administration of client's insurance programsYou will contribute to relationship building, marketing initiatives, revenue growth and exploration of new businessskills & experiences requiredYou are a Bachelor Degree Holder You have 5+ years of relevant working experience in insurance industry with solid experience of Employee Benefits products You are a strong business acumen, result-oriented, innovative thinking and strong team players comfortable with sharing new ideasYou are able to work independently with minimal supervision in a fast-paced environment and able to manage multiple work streams under a tight timeframeYou have a growth mindset, passion for driving changes and willing to challenge status-quo to develop unique customer propositions and deliver exceptional customer experienceMore experienced candidates will be considered as Assistant Vice PresidentLess experienced candidates will be considered as Account Manager To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
- about the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will acquire partnership and affinity with the main focus on proposition to the General Insurance business.You will formulate strategies and develop General Insurance propositions, hunt, pitch and acquire affinity partners with the aim to achieve business targets.You will achieve business targets of assigned channels and affinity partners also for New Business growth.You will acquire new partners and set up a sustainable business model.You will collaborate with internal stakeholders to develop General Insurance propositions.You will explore, search, pitch and negotiate with partners in details of campaigns, terms and conditions and customer offers etc.skills & experiences requiredYou are a Bachelor Degree Holder or above You have 8+ years of experience in insurance business development and marketingYou have solid experiences in dealing with different commercial partners or associationsTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hkabout the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will acquire partnership and affinity with the main focus on proposition to the General Insurance business.You will formulate strategies and develop General Insurance propositions, hunt, pitch and acquire affinity partners with the aim to achieve business targets.You will achieve business targets of assigned channels and affinity partners also for New Business growth.You will acquire new partners and set up a sustainable business model.You will collaborate with internal stakeholders to develop General Insurance propositions.You will explore, search, pitch and negotiate with partners in details of campaigns, terms and conditions and customer offers etc.skills & experiences requiredYou are a Bachelor Degree Holder or above You have 8+ years of experience in insurance business development and marketingYou have solid experiences in dealing with different commercial partners or associationsTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk
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