- Key responsibilities: Manage customer enquiries and complaints generated from different touch points such as inbound call, email, written correspondence and social media channels within the company’s service pledge in an efficient, professional and accurate mannerEstablish and maintain good customer relationships by providing one-stop customer care servicesProvide after-sales service to customers including policy endorsement and claims handlingEnsure the sKey responsibilities: Manage customer enquiries and complaints generated from different touch points such as inbound call, email, written correspondence and social media channels within the company’s service pledge in an efficient, professional and accurate mannerEstablish and maintain good customer relationships by providing one-stop customer care servicesProvide after-sales service to customers including policy endorsement and claims handlingEnsure the s
- Role Overview:As a Claims (Assistant) Manager, you will support daily operations, improving workflows and leading a high-performing team to meet service standards.Key responsibilities:Operations & Decision Making: Manage daily claims activities and approve complex cases that require senior-level technical judgment.Process Improvement: Identify and implement ways to make claims processing faster and more efficient, including overseeing system upgrades.StakeRole Overview:As a Claims (Assistant) Manager, you will support daily operations, improving workflows and leading a high-performing team to meet service standards.Key responsibilities:Operations & Decision Making: Manage daily claims activities and approve complex cases that require senior-level technical judgment.Process Improvement: Identify and implement ways to make claims processing faster and more efficient, including overseeing system upgrades.Stake
