31 jobs found for Crm

about the company. Our client, as a trading company, is recognized for innovation, speed-to-market and indepth knowledge of the Chinese cigar consumers and is committed to delivering profitable growth for their business partners. They are developing their digital presence in Greater China in the area of prestige cigar and smoking accessories. To cope with such expansion, they are currently looking for a CRM Manager to join the Marketing & eComm team and help building customer loyalty and enhance client acquisition and retention. about the team. You will be reporting to the Head of Marketing. You will also work cross-functionally with IT, Merchandising and Sales departments on potential digital CRM campaigns in the region. You are not required to be a regular smoker, but would be nice if you are passionate in knowing more about the cigar world. Your work will be mainly for the mainland China market, hence knowledge of Simplified Chinese is required. about the job. Work cross-functionally and external vendors on CRM program development and launchManage all CRM strategies, roll out schedule and mechanism that drive client acquisition and loyaltyEnsure CRM strategies capture all required information at key points in the customer cycleMap customer journeys by analysing touch points along a pipeline and maximising commercial opportunities with the informationOversee direct communication with customers through the CRM system and resolve customer complaints quicklyMonitor and maximize customer lifetime value strategies ensuring maximum profitabilitySegmentate customer database and maintain list of segmented customersMigrate different communication channels to more effective and cost worthy onesCreate reports and analysis for all CRM activities; generate insights and provide recommendations to senior management skills & experiences required.Bachelor Degree in Quantitative Marketing, Marketing, Business or any related disciplines5+ years of hands-on CRM experience in Retail/FMCG industry; welcome candidates from agency sideStrong track record of success in managing and building CRM initiatives, driving customer satisfaction and loyaltyStrong sense in data analysis and able to transform data into insights and action itemsInnovative, proactive, ability to work under pressureCandidates with less experience will be considered as "Assistant Manager" Interested parties, please apply directly with your most updated resume, latest and expected salary package. Feel free to reach out to doris.wan@randstad.com.hk if you have any questions.

Senior Consumer Insight Analytics Manager, CRM / MarketingOur client is a leading conglomerate based in Hong Kong with investments and initiatives across different industries (retail, lifestyle, f&b, etc.) and regions (Hong Kong, China, Europe, etc.). With rapid expansion, our client is looking for a Senior Consumer Insight Analytics Manager to join the team. about the team.Report to the Head of DepartmentLead 2 subordinatesYoung and dynamic team cultureProjects with a big scale about the job.Develop data management framework, structure; Establish data quality standardDevelop and lead the business analytics strategies with alignment to business objectivesConduct in-depth analysis and establish different initiatives on sales performance, CRM (segmentation, predictive modelling, A/B Testing), marketing campaign effectiveness, digital and app usage, social listening, survey quantitative analysisPredict customers’ needs and preferences to further improve sales and member engagementConduct regular market intelligence and competitors research for strategic planning and decision making skills & experiences required.Bachelor Degree in Business Administration, Marketing, Statistics, Mathematics or any related discipline8+ years of experience in market research, business analysis, data analytics, etc.Candidates with less experience might be considered as ManagerProficiency in Excel, SQL and Python is a MUSTExperience in the retail, FMCG, lifestyle industries would be an advantageExperience in South China or Greater Bay Area would be an advantageExcellent people management and interpersonal skillsExcellent communications in English, Cantonese and Mandarin Interested candidates, please click APPLY NOW or send your updated resume to Scarlett Chan at scarlett.chan@randstad.com.hk

(Senior) Digital & CRM Marketing ManagerWe’re currently partnering exclusively with our client who is reputable in the beauty & skincare sector in finding a (Senior) Digital Marketing Manager for their growing digital team in Hong Kong.Being a senior talent within the team, you will be responsible in leading and formulating creative yet memorable digital campaigns including personalized/tailored digital campaigns to each of their customers/members to promote your responsible brand in the Hong Kong market.Your campaigns will be supported by in-depth insights to ensure customer touchpoint is personalised to their interests and needs.Job Responsibilities:Responsible in formulating digital campaigns (both mass audience and personalize) on a range of social media platform, including own website to gain brand awareness on a digital levelResponsible in owning and managing the P&L to ensure positive ROI and profitable brand performanceCollaborate with Branding team to develop integrated O2O brand campaigns Lead the development of brand building through CRM campaigns to retain and attract customers with the support of SEM/SEO, social media management, KOL and video productionAnlaysis of data and campaigns for continuous improvements Collaborate and manage external creative agencies to ensure timely delivery Provide leadership and coaching to team to ensure high motivation and continuous career and skills developmentJob Requirements:Degree holder in business, marketing or related disciplineMinimum 8 years digital marketing, preferably in a Consumer related industry eg. consumer electronics, FMCG, beauty, skincare, healthcare, retail etc.Experience in integrated and CRM marketingStrong knowledge in CRM and SEO/SEMInnovative, creative, forward thinking and passionateStrong communication and interpersonal skillsExperience in team/people management demonstrating leadership and coaching capabilitiesCandidates with more experience will be considered as (Senior) Digital Marketing ManagerInterested candidates, please send updated resume to Tommy Wong at tommy.wong@randstad.com.hk. If you have any questions on the opportunity, please reach out to me to schedule in a time for a confidential discussion.

about the company. Our client is established in the 1980s with a strong presence in offering premium household goods and food & beverage products to the community. They are one of the most beloved department stores and supermarkets in town. To cope with the business expansions and ensure quality of service delivered, they are currently hiring a Assistant CRM Manager to join the team and help implementing CRM development. about the team. You will work closely with stores, Retail Operations team and Training team on designing the right loyalty program that drive members acquisition and retention. You will also visit stores regularly and speak to the customers to understand better their preferences. The stores are spread across entire Hong Kong while you will be mainly based at the office which is located in prime commercial location. about the job. Plan and implement CRM program cross-functionally and with external vendorsManage CRM strategies, consumer experience roll-map and marketing campaigns to drive member acquisition and loyaltyPrepare training materials for stores to ensure smooth CRM program implementationSegmentate customer database and base on the segmentation to come up with effective campaignsWork closely with merchant partners and vendors to organize campaigns that enhance customer experienceCollaborate with shopping malls and other business units on potential marketing opportunities skills & experiences required.Bachelor Degree in Quantitative Marketing, Marketing, Business or any relevant disciplines5+ years of CRM experience in retail/FMCG industryProven track record in managing CRM campaigns and driving customer loyaltyStrong analytical and communication skillsProficient in Cantonese and English is requiredIndependent, ability to work under pressureCandidate with more experience will be considered as Manager Interested parties, please apply directly with your most updated resume, current and expected salary package. You may reach out to doris.wan@randstad.com.hk if you have any questions.

about the company. Our client is a well known European luxury fashion label with significant presence in main cities across the globe. The label specializes in ready to wear (both mens and womens), leather goods and accessories. To cope with the local expansions, they are currently looking for a Client Engagement Supervisor to join the Retail Team and bring in new inspirations! about the team. You will be reporting into the Retail Director and work cross functionally with Marketing Team, Buyers, Finance and the HQ. Your will also partner with your Operations and Training personnel to support your day to day. This is a office-based position, but you are required to visit the store and/or attend client events that may be scheduled outside of your work hours. about the job.Analyzing data to inform business development and CRM campaignsDriving CRM initiatives and overseeing execution of campaignsActing as a liaison between the store and Marketing team to identify consumer segments to be targeted for campaignsPartnering with different stakeholders to keep them informed about upcoming data management initiativesMaintaining and improving data management processes and accuracyCreate monthly tracking report and catch up with store team on business opportunities and training neededAct as a brand ambassador at all time to promote the brand's DNA skills & experiences required.Bachelor Degree in Business Management, Marketing or any relevant disciplines3+ years of relevant CRM/Client Engagement experience, preferably in the luxury fashion retail sectorWelcome candidates from luxury goods, beauty and FMCG backgroundIndependent, ability to work under pressure, creative, team playerProficient in Cantonese, Mandarin and English is required Interested parties, please apply directly with your most updated resume, current and expected salary package. You may reach out to doris.wan@randstad.com.hk if you have any questions.

about the company.My client is a well-established business in the retail industry and currently, they are looking for a Head of IT with sizable corporate background and experience in eCommerce/ERP/CRM. The right candidate will work closely with 2 IT Managers in the team to lead the IT Department for supporting the business growth.about the job.Lead and manage the IT department in Hong Kong including IT Managers, software development team and IT supports, etc. (Team Size: Around 20)Define and drive forward delivery plans across the ERP/CRM/eCommerce projects with internal team and 3rd party vendorsDeliver corporate IT infrastructure deployment and enhancement, including networking solutions, database management, and intranet development, etc.Collaborate with senior management design IT strategies & annual plan including budget, timeline, resources, and manpower; also understand their needs and how best to deliver innovative plans /solutions to meet and exceed expectationsAdvise and suggest solutions to the senior management to maintain and ensure IT security, compliance, control, and monitoring are meeting industry standardInvolved in the team performance management and hiring processes in the IT departmentskills & experiences required.Bachelor Degree or above in Computer Science/Business Administration or related discipline15 years of experience in the IT sector including around 7 years of experience in IT team/department management with a sizable corporate & retail industry background With a broad understanding of multiple technical domains including but not limited to: CRM, ERP, eCommerce, SEO, Networking, etc.With strong business sense and ability to communicate and influence effectively with senior stakeholders at all levels translating technical ideas into simple languageStrong sense on applying logical thinking to identify a range of strategies/solutions in best practices before deciding the best course of actionGood interpersonal, communication, and problem-solving skillsPMP/ITIL Certification is a plusProficient in spoken Cantonese and English, Mandarin is a plusIf you’re interested in this exciting opportunity please don’t delay and click APPLY NOW or for more information, you can reach out to Kelvin Chu on kelvin.chu@randstad.com.hk

about the company. Our client is a reputable and well-known property developer and corporation in Hong Kong. With its successful business model, our client is now looking for a Client Relation Manager to join their team. about the team. Join a team of 4Report to the head of the team A dynamic working environment about the job. You are responsible for building and maintaining relationships with members of the loyalty program / member club, creating premium and privileged service for different partiesYou will hold exclusive events for attracting and maintaining membersYou will play a vital role in driving sales / stimulating members spending / driving clients to join activities through client servicing / relationship building with client You will promote new experience to members, enhancing the loyalty programYou will analyze members' spending behavior, track their spending patterns and prepare reportsThis role does not involve sales / BD, the main role is RELATIONSHIP BUILDING skills & experiences required.You have 5+ years of experience in premium client / member servicing, guest relationships, member relationships, premium / high net worth client sales experience, relationship building experience / CRMYou can naturally build up relationships with high net worth clientsYou are HIGHLY FLUENT in English AND Mandarin You have good command in written English and Chinese You have strong interpersonal and communication skillsInterested candidates, please click APPLY NOW or send your updated resume to Vinnie Chan at vinnie.chan@randstad.com.hk

about the company. Our client is a Hong Kong well-known conglomerate firm, with business across property development, financial investments, hotel, retail, etc. With its successful business model, our client is currently expanding and looking for a Partnership & Business Development Managerabout the team. Report to the Head Join a team of 2-3 Dynamic working environment about the job. You will be responsible of partnership and business development for the new business - website platform that the group is launchingYou will lead the partnership development, including pricing negotiations, contract negotiation, partner networking, etc.You will manage platform operation, liaise with IT team and vendors to ensure product and platform development and efficiency You will manage all sales channels, as well as marketing calendar and events to boost sales and achieve sales target You will source new potential clients and partners, initiate contact and develop relationshipsYou will conduct market research on key business sectors to capture market, strategically plan for business skills & experiences required.You are a Degree Holder of Marketing, Communications, Public Relations, Business or related disciplineYou have 6+ years of experience in partnership / business developmentYou have 2+ years in managerial level / managing a teamYou have proven track record of achieving successful sales targes and KPIsYou are a self motivated individual contributorYou have strong interpersonal and communication skillYou are highly fluent in English and Cantonese Interested candidates, please click APPLY NOW or send your updated resume to Vinnie Chan at vinnie.chan@randstad.com.hk

about the company. Our client is a well known European luxury fashion label with significant presence in main cities across the globe. The label specializes in ready to wear (both mens and womens), leather goods and accessories. To cope with the local expansions, they are currently looking for a Retail Operations Supervisor to join the Retail Team and bring in new inspirations for their CRM and Client Development function! about the team. You will be reporting into the Retail Director and work cross functionally with Marketing Team, Buyers, Finance and the HQ. Your will also partner with your Operations and Training personnel to support your day to day. This is a office-based position, but you are required to visit the store and/or attend client events that may be scheduled outside of your work hours. about the job.Analyzing data to inform business development and CRM campaignsDriving CRM initiatives and overseeing execution of campaignsActing as a liaison between the store and Marketing team to identify consumer segments to be targeted for campaignsPartnering with different stakeholders to keep them informed about upcoming data management initiativesMaintaining and improving data management processes and accuracyCreate monthly tracking report and catch up with store team on business opportunities and training neededAct as a brand ambassador at all time to promote the brand's DNA skills & experiences required.Bachelor Degree in Business Management, Marketing or any relevant disciplines3+ years of relevant CRM/Client Engagement experience, preferably in the luxury fashion retail sectorWelcome candidates from luxury goods, beauty and FMCG backgroundIndependent, ability to work under pressure, creative, team playerProficient in Cantonese, Mandarin and English is required Interested parties, please apply directly with your most updated resume, current and expected salary package. You may reach out to doris.wan@randstad.com.hk if you have any questions.

about the company.Our client is a Hong Kong based business services company that provides professional services. With their expanding team, our client is looking for customer service officers and manager to join their dynamic team about the job.Respond to customers’ inquiries through email and live chat Manage and operate corporate’s systemEnsure effective communication and attend board meetingsskills & experiences required.Excellent Japanese (native / J1+ / N1) and English communication, Japanese nationality is a plusExperiences with customer serviceBasic computer skills, such as Microsoft OfficeFresh graduate/inexperienced will also be considered Candidates with lead experience will be considered for manager roleIf you are interested, please click APPLY NOW or send your updated resume to Elizabeth Ho at elizabeth.ho@randstad.com.hk

about the company.Our client is a Hong Kong based business services company that provides professional services. With their expanding team, our client is looking for project manager to join their dynamic team about the job.Manage the business project team, such as managing corporate calendar, maintaining effective communicationAnalyse data to increase corporate’s exposure skills & experiences required.Proficiency in Japanese (native / N1 / J1+) and English communicationExperiences with project managementNice, cheerful and have a positive attitudeIf you are interested, please click APPLY NOW or send your updated resume to Elizabeth Ho at elizabeth.ho@randstad.com.hk

about the company.My client is a well-established MNC located in Hong Kong which is looking for 2 Senior Business Analysts who are specializing in E-commerce to join their business. The right candidate will be working closely with around 40+ teammates in the IT Department and 3rd party vendors to drive project deliverables of solutions for E-commerce to support their APAC business.about the job.Participate in managing the projects about digital commerce related systems to support the APAC businessConduct business analysis to define and translate the business request and needs from stakeholders into functional requirements, recommend best solutions, and partner with Product Managers on product strategies and roadmapsCoordinate new capability and feature prioritization with business stakeholders and product managersCollaborate with internal IT teams or 3rd party vendors on planned releases, operation, configuration, maintenance, and troubleshooting of the eCommerce applications to ensure positive outcomes and user experienceUnderstand and analyze the details from CRM system and customers feedback to suggest and bring forward creative solutions in support of business needsskills & experiences required.Bachelor Degree or above in Computer Science/Business Administration or related disciplineMinimum 5 years of relevant experience especially in business analysis/project management in the technology area with good understanding of technological trends in the industrySolid experience in any of eCommerce platforms (e.g. Magento/Shopify/OpenCart etc.) and overseeing & implementing other digital commerce, direct to consumer or omni-channel solutions is preferredKnowledge of CRM domain and processesPrevious experience about loyalty program or Salesforce Commerce Cloud is a plusAbility to translate business ideas from business stakeholders into action plans for IT Teams and 3rd party vendorsStrong communication, analytical and problem solving skillsProficient in spoken and written both English, existing HK Work Visa Holder will also be consideredIf you’re interested in this exciting opportunity please don’t delay and click APPLY NOW or for more information, you can reach out to Kelvin Chu on kelvin.chu@randstad.com.hk

about the company.My client is a well-established MNC located in Hong Kong which is looking for 2 Senior Business Analysts who are specializing in E-commerce to join their business. The right candidate will be working closely with around 40+ teammates in the IT Department and 3rd party vendors to drive project deliverables of solutions for E-commerce to support their APAC business.about the job.Participate in managing the projects about digital commerce related systems to support the APAC businessConduct business analysis to define and translate the business request and needs from stakeholders into functional requirements, recommend best solutions, and partner with Product Managers on product strategies and roadmapsCoordinate new capability and feature prioritization with business stakeholders and product managersCollaborate with internal IT teams or 3rd party vendors on planned releases, operation, configuration, maintenance, and troubleshooting of the eCommerce applications to ensure positive outcomes and user experienceUnderstand and analyze the details from CRM system and customers feedback to suggest and bring forward creative solutions in support of business needsskills & experiences required.Bachelor Degree or above in Computer Science/Business Administration or related disciplineMinimum 5 years of relevant experience especially in business analysis/project management in the technology area with good understanding of technological trends in the industrySolid experience in any of eCommerce platforms (e.g. Magento/Shopify/OpenCart etc.) and overseeing & implementing other digital commerce, direct to consumer or omni-channel solutions is preferredKnowledge of CRM domain and processesPrevious experience about loyalty program or Salesforce Commerce Cloud is a plusAbility to translate business ideas from business stakeholders into action plans for IT Teams and 3rd party vendorsStrong communication, analytical and problem solving skillsProficient in spoken and written both English, existing HK Work Visa Holder will also be consideredIf you’re interested in this exciting opportunity please don’t delay and click APPLY NOW or for more information, you can reach out to Kelvin Chu on kelvin.chu@randstad.com.hk

about the company.My client is a global retailer and its APAC regional office is located in Hong Kong. With its significant growth, they are currently looking for a Business Analyst to deliver some amazing digital transformation projects for the APAC markets. You will be a functional expert in Martech solutions and align with the global business strategy. about the job.Participate in managing the Martech projects to support the APAC business, use concise technical features, detail technical user descriptions and acceptance criteria to clarify regulations and customer needsConduct business analysis to define and translate the business request and needs from stakeholders into functional requirements, recommend best solutions, and partner with product owner on product strategies and roadmapsCoordinate new capability and feature prioritization with business stakeholders and product managersCollaborate with internal IT teams or 3rd party vendors on planned releases, operation, configuration, maintenance, and troubleshooting to ensure positive outcomes and user experienceConduct System Integration Testing and User Acceptance Testingskills & experiences required.Bachelor Degree or above in Computer Science/Business Administration or related discipline5 years' or above experience in business analysis with good understanding of customer data compliance and CRMExperience in Marketing email campaigns, CRM or Customer Data Platforms; Retail experience is a plusAbility to translate business ideas from business stakeholders into action plans for IT Teams and 3rd party vendorsExcellent communication skill in both verbal and written EnglishExcellent analytical and problem solving skills If you’re interested in this exciting opportunity please don’t delay and click 'APPLY NOW' or for more information, you can reach out to Vera Wong on +852 2232 3413 or email vera.wong@randstad.com.hk

about the company. Fashion retailer with a regional/global presence with strong investment in innovation is incorporating the latest technologies in its digital transformation initiatives, including the adoption and enhancement of marketing technology. As the subject matter expert and key driver in the APAC IT team, you will engage with multiple stakeholders across the region to adopt world-class consumer technology solutions. about the job. Be the subject matter expert for MarTech and influence the evaluation, design, and rollout of digital consumer marketing platforms and endpoint management solutions in a rapidly evolving digital ecosystemPartner with product managers and business teams regionally and globally to translate APAC customer and marketing strategies against technical roadmaps and capabilities, enabling desired business outcomes.Liaise with technical and non-technical stakeholders to conduct product research, define user personas and customer journey maps.Work closely with scrum teams to mitigate obstacles impacting successful delivery of roadmap commitments.Collaborate with QA teams on building rigorous test plans to ensure desired outcomes Facilitate enhanced metrics and reporting to measure success and identify places for improvement. skills & experiences required. Bachelor's degree in Information System, Digital Operations, or similar discipline7+ years of digital consumer technology & product experience with minimum 5 years of experience working in retail or other similar consumer facing industryProven track record of delivering results for large, cross-functional initiatives while managing multiple competing priorities5+ years with Digital MarTech / CRM Systems (e.g., Salesforce) Strong functional knowledge of products in MarTech or AdTech space. Experience with one or more of the following platforms is strongly preferred – Campaign Management platforms, CRM systems, Customer Data Platforms (CDP), Data Management Platforms (DMPs), or Loyalty platforms Previous experience with Salesforce Marketing Cloud, Salesforce Service Cloud, Consumer Loyalty programs or a Customer Data Platform (CDP) (e.g. Acquia/AgileOne, RedPoint, ActionIQ, SessionM etc.) is preferred, with a demonstrated ability to understand and discuss technical concepts.A strong product mindset, passionate about building great products, innovation and solving complex customer problems; experience contributing to engineering discussions around technology decisions and strategy related to products.Proven record in building relationships and collaborating at all levels of the organization and able to facilitate working sessions with global and regional stakeholders If you're interested in this exciting opportunity, apply now to secure your application. For futher information, feel free to reach Eddie Wang at eddie.wang@randstad.com.hk or WhatsApp 62907292 for a confidential chat on this role or other opportunities.

about the company.My client is a listed company located in Hong Kong which is looking for a Senior Business Analyst with project experience in mobile/web application development. The right candidate will be acting as one of the key members of their team and they are offering competitive packages to the candidate who can be a good culture fit for their team.about the job.Participate in managing web/mobile app project management for digital platforms especially for CRM & E-commerce purposes to support the group businessConduct business analysis to define and translate the business request from stakeholders into requirements, and recommend best strategies/practices/solutions based on the business needsAssist in preparing technical requirement specifications for internal development teams or 3rd party vendors to build web/mobile applications for the business use casesManage projects including resources and timeline control and also track and maintain the SDLC process & deliverables to ensure positive outcomes and user experienceskills & experiences required.Associate Degree or above in Computer Science/Business Administration or related discipline5+ years of relevant experience in business analysis/project management in the technology/digital areaPrevious project experience in web/mobile application development is preferredUnderstanding of CRM/loyalty program/e-Commerce would be definitely an advantageAbility to translate business ideas from business stakeholders into action plansExcellent analytical, communication, and problem-solving skillsGood in spoken and written Cantonese, English, and Mandarinabout the benefits.Guarantee Double PayPerformance Bonus16 Days Annual LeaveMedical Insurance5 Days WorkIf you’re interested in this exciting opportunity please don’t delay and click APPLY NOW or for more information, you can reach out to Kelvin Chu at kelvin.chu@randstad.com.hk

about the company.Our client is a leading conglomerate based in Hong Kong with investments and initiatives across different industries (retail, lifestyle, f&b, etc.) and regions (Hong Kong, China, Europe, etc.). With rapid expansion, our client is looking for a Data Analytics Assistant Manager to join the team. about the team.Report to the senior manager of the teamTeam of 5Young and dynamic team cultureProjects with a big scaleabout the job.Conduct in-depth analysis and establish different initiatives on sales performance, CRM (segmentation, predictive modelling, A/B Testing), marketing campaign effectiveness, digital and app usage, social listening, survey quantitative analysisPredict customers’ needs and preferences to further improve sales and member engagementConduct regular market intelligence and competitors research for strategic planning and decision makingskills & experiences required.Bachelor Degree in Business Administration, Marketing, Statistics, Mathematics or any related discipline5+ years of experience in market research, business analysis, data analytics, etc.Proficiency in Excel, SQL and Python is a MUSTExperience in the retail, FMCG, lifestyle industries would be an advantageExperience in South China or Greater Bay Area would be an advantageExcellent interpersonal skillsExcellent communications in English, Cantonese and MandarinInterested candidates, please click APPLY NOW or send your updated resume to Elizabeth Ho at elizabeth.ho@randstad.com.hk

about the company.My client is a reputable international retail brand with various stores owned globally about the job.Leading in house media planning and buying , including all digital and non-digital channelsWorking closely with internal marketing.media teams as well as with external agencies and vendorsSupporting the roll out of media capabilities regionally including AdTech solutions and implementationSupporting the growth of marketplaces and platform managementWorking with digital teams on campaign launches and for approvals and deliverablesFacilitating and supporting social CRM projects skills & experiences required.Bachelor's degree in Marketing, Advertising, Communications or other relevant fields3+ years of experience working within digital mediaPrevious experience in digital media agencies is an advantageExcellent interpersonal skills with the ability to work collaboratively in a teamExcellent communication skills in English, Cantonese and Mandarin is a must Interested candidates please send your resume to Sannah Bajaj at sannah.bajaj@randstad.com.hk

about the company.Our client is a fast growing MNC who is growing their APAC hub in Hong Kong. To cope with their growth, currently they are looking for a Digital Project Owner joining their business and the right candidate will take key responsibility for creating a new platform for their customer and its ecosystem.about the job.Take key responsibility for the new product management of the regional project about customer experience and its ecosystem and drive the business growthDefine and advocate product strategy, roadmap, scope to stakeholders to ensure adoption and alignmentAnalyze and develop user stories and use cases to ensure the focuses can be aligned with agreed product strategies and standardsDeep dive and understand the market trends and customer needs; and transform them into technical requirements, tasks and documentationsPartnered with the Product Team, Marketing Team, senior stakeholders and 3rd party vendors to ensure the product features delivery with good quality and making sure business value, benefits and KPIs are well definedBe obsessed with constant improvement, scalability, reusability, and operational excellence based on the feedbacks from customersskills & experiences required.Bachelor Degree or above in Computer Science/Business Administration or related discipline3+ years of experience in a product development/management related position with a strong understanding in CRM/Loyalty Program/Customer Data Management/Data Compliance/Omni-Channel etc.Proven experience in managing requirements, stakeholders, while maintaining an impactful roadmap with a clear delivery planPrevious digital project experience in consumer facing products and understanding about delivery an outstanding customer experience Previous experience working closely with marketing team and development team and also with basic understanding of software development life-cycle principlesFamiliar with data analytics tools for both customer experience and platform analyticProficient in spoken English; Cantonese/Mandarin is a plusIf you’re interested in this exciting opportunity please don’t delay and click APPLY NOW or for more information, you can reach out to Kelvin Chu on kelvin.chu@randstad.com.hk

ResponsibilitiesWorking with team members to achieve company revenue targets;Developing and managing commission plans for the sales team members;Motivating, managing, and growing the sales team to facilitate revenue growth;Business development and identify new business opportunities;Developing CRM programs, overseeing flagship online stores and eCommerce platforms with technical and project teams;Preparing reports on online traffic and conversion rates to provide insightful analysis and recommendations;Working closely with Key Account teams to align of sales and pricing strategies; andEngaging with Regulatory Affair and Marketing teams in the development of sales campaigns and promotion activities. RequirementsDegree holder in business administration, marketing or related field;Over 7 years’ experience in FMCG sales & marketing with proven track record of sales;Experience with digital and print marketing, content marketing, and social media marketing;Experience in personal care, health and nutrition categories is an advantage;Excellent leadership, communication, interpersonal and organizing skills;Proficient in both written and spoken English and Chinese; andCompetency in Microsoft applications including Word, Excel, PowerPoint and Outlook.

about the company.Our client is a global leading retail brand firm who is currently looking for a marketing manager to join the team. about the job. You will be focusing mainly in the responsibilities below: Leading the planning of media support and tactical buying of all channels in the APAC region business (both digital and non-digital)Measure and analyse digital media performance, and maximizing opportunities in the APAC market Coordinating with digital team (global, regional) to support campaign performance Handling budgeting and invoicing tasksProviding support to the social CRM team and projects skills & experiences required.Degree holder in Marketing, Advertising, Communication or equivalentWith min 5 years experience in the marketing field Prior experience in digital media agency and in-house marketing is highly preferred Digital media and budgeting experience is definitely an advantage Execellent interpersonal and communication skiils with proficiency in Cantonese, English and Mandarin Interested parties please apply for the job by reaching out to grace.li@randstad.com.hk with your updated resume. We regret that only shortlisted candidates will be contacted.

Head of Digital Marketing & Acquisition, Financial ServicesOur client is a fast-growing virtual financial services provider in the region. With the successful business model and increasing revenue, our client is looking for a team head to drive the commercialisation (marketing & acquisition) of their platforms and products. about the team.Report to the Director of Sales & MarketingLead a team of 6 (UX, UI, CRM, Performance Marketing, Social Media, etc.)Young and dynamic team about the job.Develop strategic plans to drive the commercialisation of the digital channels (e.g. website and mobile app)Work closely with the IT team / Product Management team to explore and enhance the customer journey, customer experience, product functions and product featuresWork with the Marketing, Sales, Channel / Partnership team to execute joint-sales and marketing campaignsWork closely with related BUs and external partners to develop strategic partnershipsOversee the growth (retention and activation) and acquisition campaigns to acquire new users, retain and activate existing users, developing a sustainable customer ecosystemTrack and analyse the performance of the product with conversion funnel metricsDevelop and lead the annual digital marketing calendar and strategies, including performance marketing, social media community engagement and content creation, paid ads, etc. skills & experiences required.Bachelor degree in Business, Marketing, IT, Operations or any related discipline10+ years of experience in digital marketing, e-commerce management, digital sales / acquisition, digital product management gained from digital / tech-driven companiesExcellent stakeholder management, team leading and interpersonal skillsExcellent command of Cantonese and English Interested candidates, please click APPLY NOW or send your updated resume to Scarlett Chan at scarlett.chan@randstad.com.hk

about the company.Our client is a global trading platform that serves clients around the world. With their expanding team, our client is looking for a sales representative and a customer success specialist to join their dynamic team. about the job.Sales representative will be responsible for running the entire sales cycle, negotiate and construct company’s solution software sales planManage overseas accounts and maintain client relationships by keeping close contact with themUpdate and maintain company’s CRM program work closely with other teams in the company to achieve company’s goal Customer success specialist provides client support and maintains company’s operation structure to resolve any issuesResolves any issue and maintain trusted relationshipsHelps with client onboarding, monitors company’s platform and knowledge centerskills & experiences required.Excellent English and Mandarin (especially for customer success role)5 years’ knowledge in selling IT solutions, software or business project management, consulting, risk-related solutions, customer service or related functionsPreferably from a startup space. Extra points for experience who has built and scaled a client support and operations structureHighly motivated and professional, with excellent communication and interpersonal skillsConsistent track record of success in consultative sales environments and developing new business and managing sales cycleExcellent organisational skills with the proven ability to prioritize and complete multiple tasks to meet deadlinesAble to work independently but also a contributing member of a teamHighly motivated and professional, with excellent communication and interpersonal skillsIf you are interested, please click APPLY NOW or send your updated resume to Elizabeth Ho at elizabeth.ho@randstad.com.hk

about the company. Our client is a global skin care brand that produces hair care, skin care, soaps and fragrance. People talk of the incredible fragrance of their products as well as their uniquely designed stores. Using something from the brand feels special, some says. As a very classy brad, they are committed to offer the best formulations with meticulous attention to detail and sensory pleasure in mind. They are currently looking for a Marketing Manager to play a a key role of the region's brand ambassador. about the team. Reporting directly to the Head of Commercial, you will take lead in Public Relations, Brand Communications, Product Marketing, Visual Merchandising and Customer Marketing. You will manage a team to help with your day to day operations. about the job. Determine the key brand marketing priorities for the market as well as to set clear objectives and plansCollect and utilize market intelligence and data from stores in order to develop customer marketing campaignsWork closely with regional teams across the globe on Public Relations, Visual Merchandising and Marketing calendarsImplement retail marketing strategy including store events, workshops, gifting, seasonal launch; both online and offlineTake lead in digital marketing (CRM, paid and unpaid, SEM, SEO etc) in order to support overall digital engagement and communication of the brandManage all local media relationships and collaborate closely with regional and global teamsIdentify potential cultural organizations and sponsorships to enhance brand awareness skills & experiences required.Bachelor or above in Marketing, Public Relations, Business or any relevant disciplines10+ years of marketing experience within the skincare, beauty, luxury, retail or hospitality sectorProficient in Cantonese, Mandarin and English is requiredPositive mindset, team player, great communication skillsStrong numeric sense and ability to work under pressurePassionate for premium lifestyle Interested parties, please apply directly with your most updated resume, latest and expected salary package. Feel free to reach out to doris.wan@randstad.com.hk if you have any questions.

about the company. Our client is a well-established and sizable corporation in Hong Kong. With the successful growth in business, our client is looking for a Digital Marketing, Assistant Manager to join their dynamic team. about the team. Joining a team of 3-4 Reporting to the Senior ManagerDynamic and fast-paced working environment about the job. You are responsible for rewards & loyalty program of the firm, identifying and pitching partnership opportunities for the rewards & loyalty programYou are responsible for sourcing and managing rewards, gifts and incentives for the loyalty programYou need to understand member’s needs and formulate strategies and incentives to reward members You will work closely with internal marketing team to launch marketing campaignsYou will need to ensure smooth digital customers’ experience in redemption, rewards and loyalty programs app You will identify and negotiate reward, offers and other privileges from key strategic partnersYou will develop, grow and manage marketing partnership and new partnership opportunitiesYou will maintain a professional partnership network from banking, credit card companies, app company, F&B, travel and retail industry, etc. You will analyse and review the performance of different partnerships skills & experiences required.You are a Bachelor’s Degree Holder in Marketing, Communication, Business or any related discipline4+ years of experience in marketing and loyalty program / rewards managementExperience in partnership marketingYou are familiar with digital and social media marketingYou have excellent interpersonal skillsExcellent communications in English and Cantonese Interested candidates, please click APPLY NOW or send your updated resume to Vinnie Chan at vinnie.chan@randstad.com.hk

about the company. Our client, as a trading company, is recognized for innovation, speed-to-market and indepth knowledge of the Chinese cigar consumers and is committed to delivering profitable growth for their business partners. They are developing their digital presence in Greater China in the area of prestige cigar and smoking accessories. To cope with such expansion, they are currently looking for a Assistant Marketing Manager to join the Marketing & eComm team to bring in newinspirations. about the team. You will be reporting to the Head of Marketing and manage a small team to support your daily operations. You will also work cross-functionally with IT, Merchandising and Sales departments on potential digital and marketing campaigns in the region. You are not required to be a regular smoker, but would be nice if you are passionate in knowing more about the cigar world. The office is smoke-free at all times. about the job. Develop and implement digital marketing strategies across multiple digital platforms (Facebook, Instagram, Bilibili, Weibo, Wechat, .com and company website etc)Collaborate with CRM Manager to drive new customer acquisition and retention via digital marketing campaignsWork cross-functionally to align, plan, execute and manage digital marketing strategies and activities Collaborate with IT and eCommerce Operations team on brand .com promotion plansMonitor KPIs and report performance (ROI and consumer feedback), make adjustment when neededMonitor competitor trend and update senior management on contingency plans when needed skills & experiences required.Bachelor Degree in Marketing or any relevant disciplines3+ years of marketing experience, not necessarily in the digital fieldWelcome candidates from agency background, but prefer to have managed retail/consumer goods clientsDigital savvy marketer with experience in social media management, SEO, SEM and media buyProven track record in driving conversion and retention via digital campaignsProactive, motivated and great communicatorProficient in Cantonese, Mandarin and English is requiredCandidates with less experience will be considered as Senior Marketing Executive Interested parties, please apply directly with your most updated resume, current and expected salary package. Feel free to reach out to doris.wan@randstad.com.hk if you have any questions.

about the company. Our client is a listed multinational wine & spirits manufacturer and distributor with strong presence in APAC. With 45+ years of history in the market, they not only offer the best and most well known beverages, but also committed to offering innovative products and marketing ideas. They are aggressively growing their presence in the local market and therefore there's a need of a Brand Manager. about the team. Reporting to the Marketing Manager, you will be managing a small team to develop strategic brand plans for your assigned brands and categories. The office is located in one of the best commercial location in the city. The team is very diverse and passionate for wine & spirits. about the job. Develop and implement the business plan and brand strategies to drive the business growth in HK & Macau markets with alignment of Brand Owners and Regional officePlan and execute brand campaigns and promotion activities such as New Product Launch, eCommerce Plan, Consumer Event, CRM Program, Public Relations & Press events, etcOversee the P&L of responsible brandsDevelop O2O strategies to drive the consumer engagement through digital and social media platformsLead the team across design, production and management of events with data and behavior for continuous optimization of customer experienceConduct market research to anticipate market trends & understand consumer purchasing behaviorOversee P&L and manage strategic partners and marketing agencies skills & experiences required.Degree or above in Marketing or relevant disciplines10+ years of experience in brand marketing with which 5+ years at a managerial positionHands on experience in B2B and B2C customer segment is requiredCreative, independent and able to work under pressureProficient in Cantonese, Mandarin and English is required Interested parties, please apply directly with your most updated resume, current and expected salary package. Feel free to reach out to doris.wan@randstad.com.hk if you have any questions.

about the company. Our client is a global skin care brand that produces hair care, skin care, soaps and fragrance. People talk of the incredible fragrance of their products as well as their uniquely designed stores. Using something from the brand feels special, some says. As a very classy brad, they are committed to offer the best formulations with meticulous attention to detail and sensory pleasure in mind. They are currently looking for a Marketing Manager to play a a key role of the region's brand ambassador. about the team.Reporting directly to the Head of Commercial, you will take lead in Public Relations, Brand Communications, Product Marketing, Visual Merchandising and Customer Marketing. You will manage a team to help with your day to day operations. about the job.Determine the key brand marketing priorities for the market as well as to set clear objectives and plansCollect and utilize market intelligence and data from stores in order to develop customer marketing campaignsWork closely with regional teams across the globe on Public Relations, Visual Merchandising and Marketing calendarsImplement retail marketing strategy including store events, workshops, gifting, seasonal launch; both online and offlineTake lead in digital marketing (CRM, paid and unpaid, SEM, SEO etc) in order to support overall digital engagement and communication of the brandManage all local media relationships and collaborate closely with regional and global teamsIdentify potential cultural organizations and sponsorships to enhance brand awarenessskills & experiences required.Bachelor or above in Marketing, Public Relations, Business or any relevant disciplines10+ years of marketing experience within the skincare, beauty, luxury, retail or hospitality sectorProficient in Cantonese, Mandarin and English is requiredPositive mindset, team player, great communication skillsStrong numeric sense and ability to work under pressurePassionate for premium lifestyleInterested parties, please apply directly with your most updated resume, latest and expected salary package. Feel free to reach out to doris.wan@randstad.com.hk if you have any questions.

(Senior) Marketing Manager - Healthcare We’re currently partnering exclusively with our client who is reputable in the consumer healthcare sector in finding a (Senior) Marketing Manager for their growing team in Hong Kong. Being a senior talent within the team, you will be responsible in leading and formulating creative yet memorable integrated brand campaigns to promote your brand to the consumers in the Hong Kong market. Your campaigns will be supported by in-depth insights to ensure customer touchpoint is personalised to their interests and needs. Job Responsibilities: Responsible in formulating strong and dominant brand strategies to sustain and grow brand portfolio in the marketCollaborate with cross functional teams to develop competitive marketing strategies to reach objectives in a timely mannerBe able to analyse data and provide actionable business and market insights to ensure continuous improvements and gain competitive advantage in the local marketFormulate and lead 360 brand (social media, digital, retail, advertising, CRM etc.) strategies with the team to ensure a successful brand story is communicated to the publicResponsible in owning and managing the P&L to ensure positive ROI and profitable brand performanceProvide leadership and coaching to team to ensure high motivation and continuous career and skills developmentJob Requirements: Degree holder in business, marketing or related disciplineMinimum 10 years experience in brand building and management in consumer sector eg. consumer electronics, FMCG, beauty, skincare, healthcare, retail etc.Experience in integrated marketingStrong knowledge in digital marketingInnovative, creative, forward thinking and passionateStrong communication and interpersonal skillsExperience in team/people management demonstrating leadership and coaching capabilitiesCandidates with more experience will be considered as (Associate) Marketing DirectorInterested candidates, please send updated resume to Tommy Wong at tommy.wong@randstad.com.hk. If you have any questions on the opportunity, please reach out to me to schedule in a time for a confidential discussion.

(Senior) Marketing Manager - Beauty & Skincare We’re currently partnering exclusively with our client who is a reputable in the beauty & skincare sector in finding a (Senior) Marketing Manager for their growing team in Hong Kong. Being a senior talent within the team, you will be responsible in leading and formulating creative yet memorable integrated brand campaigns to promote your brand to the consumers in the Hong Kong market. Your campaigns will be supported by in-depth insights to ensure customer touchpoint is personalised to their interests and needs. Job Responsibilities: Responsible in formulating strong and dominant brand strategies to sustain and grow brand portfolio in the marketCollaborate with cross functional teams to develop competitive marketing strategies to reach objectives in a timely mannerBe able to analyse data and provide actionable business and market insights to ensure continuous improvements and gain competitive advantage in the local marketResponsible in market research to understand the future product trend/growthFormulate and lead 360 brand (social media, digital, retail, advertising, CRM etc.) strategies/campaigns with the team to ensure a successful brand story is communicated to the publicResponsible in owning and managing the P&L to ensure positive ROI and profitable brand performanceProvide leadership and coaching to team to ensure high motivation and continuous career and skills developmentJob Requirements: Degree holder in business, marketing or related disciplineMinimum 10 years experience in brand building and management in consumer sector eg. consumer electronics, FMCG, beauty, skincare, healthcare, entertainment, retail etc.Experience in integrated marketingStrong knowledge in digital marketingInnovative, creative, forward thinking and passionateStrong communication and interpersonal skillsExperience in team/people management demonstrating leadership and coaching capabilitiesCandidates with more experience will be considered as (Associate) Marketing DirectorInterested candidates, please send updated resume to Tommy Wong at tommy.wong@randstad.com.hk. If you have any questions on the opportunity, please reach out to me to schedule in a time for a confidential discussion.