summary

hong kong
HK$20,000 - HK$30,000 per month
permanent
full-time

specialism
insurance
sub specialism
operations
reference number
91M0265422_6068942150371278582

job details

Customer Service Executive - Hotline & Service Centre Roles (2 headcounts)

...

Key Responsibilities:

A. Service Delivery & Problem Resolution

Address customer and agent inquiries, requests, and complaints.
Provide prompt and accurate services, including policy information and professional advice to customers.
Handle and resolve customer problems, including elevated complaints and special requests related to policy matters.
Engage proactively with customers for follow-up cases.
Handle inquiries and complaints regarding various operation processes, such as Underwriting, Policy Owner Service, and Claims for different lines of business.

B. Operation & Compliance

Follow operational procedures in compliance with documented guidelines, service benchmarks, regulatory requirements, and company policies.
Document call activities in the system and log follow-up items.
Work closely with internal business partners to resolve uncertain issues and complaints.
Collaborate with departments like Premium Collection and Underwriting to provide one-stop verification services (where applicable).
Achieve individual and team performance targets.

C. Improvement & Team Support

Continuously identify areas for service improvement.
Collect customer feedback and report operational problems to management.
Contribute new ideas to enhance work efficiency and the overall customer experience.
Coach and mentor team members, and prepare training material.

Requirements:

A. Experience & Qualifications

Customer Service Ambassador (Centre): University/College graduate with 4-5 years of relevant experience OR Form Five with at least 7-8 years of working experience.
Customer Service Advisor (Hotline): Equivalent experience or a Higher Diploma, Associate Degree, or University Degree holder.
Basic insurance knowledge is advantageous. Solid knowledge of life insurance is required for the Ambassador role.

B. Skills & Attributes

Excellent communication and interpersonal skills. Good interpersonal skills are essential.
Proficient in both spoken and written English and Chinese. Mandarin proficiency is specifically required for the Ambassador role.
Passionate about providing excellent customer service, self-initiative, and driven by a customer-centric approach.
Proactive, independent, analytical, patient, attentive to details, well-organized, and able to work under pressure with good problem-solving skills.
Open to changes and challenges.
Committed to providing a high standard of service.

C. Licensing

IIQE Paper 1 & 3 holder is essential for the Hotline Advisor role; IIQE 2 & 5 is preferred.
Relevant license required for regulated activities (for Ambassador role).

Ready to advance your customer service career in the insurance industry? Apply now!

Customer Service Executive - Hotline & Service Centre Roles (2 headcounts)

Key Responsibilities:

A. Service Delivery & Problem Resolution

Address customer and agent inquiries, requests, and complaints.
Provide prompt and accurate services, including policy information and professional advice to customers.
Handle and resolve customer problems, including elevated complaints and special requests related to policy matters.
Engage proactively with customers for follow-up cases.
Handle inquiries and complaints regarding various operation processes, such as Underwriting, Policy Owner Service, and Claims for different lines of business.

...

B. Operation & Compliance

Follow operational procedures in compliance with documented guidelines, service benchmarks, regulatory requirements, and company policies.
Document call activities in the system and log follow-up items.
Work closely with internal business partners to resolve uncertain issues and complaints.
Collaborate with departments like Premium Collection and Underwriting to provide one-stop verification services (where applicable).
Achieve individual and team performance targets.

C. Improvement & Team Support

Continuously identify areas for service improvement.
Collect customer feedback and report operational problems to management.
Contribute new ideas to enhance work efficiency and the overall customer experience.
Coach and mentor team members, and prepare training material.

Requirements:

A. Experience & Qualifications

Customer Service Ambassador (Centre): University/College graduate with 4-5 years of relevant experience OR Form Five with at least 7-8 years of working experience.
Customer Service Advisor (Hotline): Equivalent experience or a Higher Diploma, Associate Degree, or University Degree holder.
Basic insurance knowledge is advantageous. Solid knowledge of life insurance is required for the Ambassador role.

B. Skills & Attributes

Excellent communication and interpersonal skills. Good interpersonal skills are essential.
Proficient in both spoken and written English and Chinese. Mandarin proficiency is specifically required for the Ambassador role.
Passionate about providing excellent customer service, self-initiative, and driven by a customer-centric approach.
Proactive, independent, analytical, patient, attentive to details, well-organized, and able to work under pressure with good problem-solving skills.
Open to changes and challenges.
Committed to providing a high standard of service.

C. Licensing

IIQE Paper 1 & 3 holder is essential for the Hotline Advisor role; IIQE 2 & 5 is preferred.
Relevant license required for regulated activities (for Ambassador role).

Ready to advance your customer service career in the insurance industry? Apply now!

skills
no additional skills required
qualifications
no additional qualifications required
education
Bachelor Degree

share this job.

apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
we’ll give you a call.
Our consultant will call you to discuss your application and further career aspirations if you're suitable for a role.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in Hong Kong SAR.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
the interview.
If a job which you have applied for requires an interview, we will ensure you are fully prepared and know exactly what to expect - good luck!
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

yoyo sin

kyc / aml specialist (insurance company)
- contract
about the company.My client is a leading financial institutions and they are looking for KYC / AML Specialist to join their winning team.about the job.Perform name screening and identify risk level on clients and their connected parties, to ensure compliance with regulatory standardsConduct CDD by gathering, reviewing, and verifying comprehensive KYC documentation for new clients and ensuring timely completion of KYC periodic reviews for existing relations
posted 24 november 2025
about the company.My client is a leading financial institutions and they are looking for KYC / AML Specialist to join their winning team.about the job.Perform name screening and identify risk level on clients and their connected parties, to ensure compliance with regulatory standardsConduct CDD by gathering, reviewing, and verifying comprehensive KYC documentation for new clients and ensuring timely completion of KYC periodic reviews for existing relations
show job details
senior officer, aml compliance (insurance)
- contract
- HK$30,000 - HK$35,000 per month
about the company.Our client is a leading insurance company and they are looking for a Senior Officer, AML Compliance to join their winning team. about the job.Conduct investigation on suspicious transactions and prepare STR for MLRO to review Record the justification for closing name and transaction monitoring alertsProvide AML, sanctions and anti-bribery and corruption related advice to business units Coordinate due diligence on vendors or third parties
posted 14 november 2025
about the company.Our client is a leading insurance company and they are looking for a Senior Officer, AML Compliance to join their winning team. about the job.Conduct investigation on suspicious transactions and prepare STR for MLRO to review Record the justification for closing name and transaction monitoring alertsProvide AML, sanctions and anti-bribery and corruption related advice to business units Coordinate due diligence on vendors or third parties
show job details
senior executive - underwriter & account management
- permanent
Key Responsibilities: This role will work closely with brokers and corporate clients to underwrite Commercial Line products.Develop and maintain relationships with corporate clients and brokers in support of business retention and acquisitionTo work under limited guidance, underwrite, analyze new and renewal business by utilizing the Underwriting framework and within delegated authority levelsImplement underwriting practice for all product linesHandle and
posted 6 november 2025
Key Responsibilities: This role will work closely with brokers and corporate clients to underwrite Commercial Line products.Develop and maintain relationships with corporate clients and brokers in support of business retention and acquisitionTo work under limited guidance, underwrite, analyze new and renewal business by utilizing the Underwriting framework and within delegated authority levelsImplement underwriting practice for all product linesHandle and
show job details

Thank you for subscribing to your personalised job alerts.

You need to enable JavaScript to run this app.

life insurance customer service executive.

job details

Key Responsibilities:

A. Service Delivery & Problem Resolution

B. Operation & Compliance

C. Improvement & Team Support

Requirements:

A. Experience & Qualifications

B. Skills & Attributes

C. Licensing

Key Responsibilities:

A. Service Delivery & Problem Resolution

B. Operation & Compliance

C. Improvement & Team Support

Requirements:

A. Experience & Qualifications

B. Skills & Attributes

C. Licensing

skills

qualifications

education

share this job.

the application process.

apply with randstad.

we’ll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

get in touch

yoyo sin

related jobs.

kyc / aml specialist (insurance company)

senior officer, aml compliance (insurance)

senior executive - underwriter & account management

let similar jobs come to you