about the company.
Our client is one of the world’s leading global maritime and ship management enterprises. Headquartered in Hong Kong, the company operates across 27 global offices in 12 countries, serving high-profile corporate clients worldwide. Known for continuous technical innovation, resilient infrastructure, and high operational standards, they offer a dynamic environment with global exposure and strong long-term career perspectives.
about the team.
You will lead a high-performing IT Operations team collaborating closely with regional IT support, development, security, and infrastructure engineering teams across Hong Kong, Singapore, and international offices. The team culture is customer-first, agile, collaborative, and focused on operational excellence through modern automation and data-driven insights.
about the job.
- Direct day-to-day IT operational delivery, safeguarding SLAs for incident, problem, and change management.
- Chair the Change Approval Board (CAB) to review risks, validate change procedures, and enforce clear communication and rollback plans.
- Lead post-incident reviews for major operational disruptions, implementing long-term prevention strategies and measurable mitigations.
- Design and deploy automation workflows (e.g., Power Automate, n8n) to streamline IT service delivery and eliminate manual toil.
- Build dynamic service health and capacity dashboards using Grafana, leveraging monitoring telemetry to address issues proactively.
- Mentor, coach, and develop team members through regular 1-on-1s, technical guidance, and structured growth milestones.
- Drive vendor performance, conducting regular service reviews, managing SLAs, and optimizing licensing and operational costs.
- Educate end-users on Microsoft 365 applications (Exchange, Teams, SharePoint) and promote self-service channels to minimize ticket volumes.
skills & experience required.
- Minimum 3 years of experience in an IT Operations leadership or supervisory role with proven service improvement achievements.
- Strong track record running Incident, Problem, and Change Management functions, including Change Approval Board (CAB) execution.
- Hands-on experience with process automation tools (Power Automate, n8n) and operational dashboards (Grafana, telemetry monitoring).
- Demonstrated capability in team coaching, talent development, and vendor performance management.
- Excellent written and spoken English communication skills, with clear composure under high pressure.
- ITIL certifications, asset/endpoint management experience (Intune, Desktop Central), or M365 administrative knowledge is highly desirable.
