job details

about the company.
Our client is one of the world's largest independent maritime and logistics management corporations, operating a vast global network across dozens of international offices. To support their expanding, high-tempo global operations, they are seeking a dynamic and resilient IT Operations Team Lead to drive service excellence, automation, and team growth

about the team.In this role, you will act as the crucial bridge between engineering, vendors, and regional business units. You will oversee end-to-end IT service outcomes, elevate standard operational procedures, and champion a "Customer First" culture across the organization. ...

about the job.

Service Excellence & Incident Governance: Manage day-to-day IT infrastructure service delivery, safeguarding SLAs across incident, problem, and change management.
Change Management Leadership: Chair the Change Approval Board (CAB) to review operational risks, evaluate roll-back strategies, and ensure seamless communication.
Automation & Observability: Pioneer automation workflows using Power Automate or similar platforms to reduce repetitive tasks, and design live service health dashboards utilizing Grafana.
Team Leadership & Coaching: Mentor, coach, and conduct regular 1:1 feedback sessions with onshore and remote service professionals to cultivate a high-performing culture.
Vendor & Asset Control: Coordinate with external tech partners and vendors, governing SLAs, tracking compliance, and optimizing operational costs.
User Enablement: Develop training programs and high-quality knowledge base content to empower end-users on Microsoft 365 environments (Teams, SharePoint, Exchange).

skills & experiences required.

Experience: Minimum of 3+ years of experience leading or supervising an IT Operations/Service Desk team within an enterprise environment.
Technical Frameworks: Proven track record running Incident, Problem, and Change Management pipelines, including experience running a CAB.
Automation Toolkit: Demonstrated hands-on experience designing workflows (e.g., Power Automate, n8n) and setting up infrastructure monitoring/telemetry dashboards (ideally Grafana).
People Management: Strong passion for mentoring, creating structured training pathways, and developing succession plans for technical staff.
Communication: Exceptional verbal and written English communication skills, with the ability to remain clear, calm, and analytical under pressure.

about the job.

Service Excellence & Incident Governance: Manage day-to-day IT infrastructure service delivery, safeguarding SLAs across incident, problem, and change management.
Change Management Leadership: Chair the Change Approval Board (CAB) to review operational risks, evaluate roll-back strategies, and ensure seamless communication.
Automation & Observability: Pioneer automation workflows using Power Automate or similar platforms to reduce repetitive tasks, and design live service health dashboards utilizing Grafana.
Team Leadership & Coaching: Mentor, coach, and conduct regular 1:1 feedback sessions with onshore and remote service professionals to cultivate a high-performing culture.
Vendor & Asset Control: Coordinate with external tech partners and vendors, governing SLAs, tracking compliance, and optimizing operational costs.
User Enablement: Develop training programs and high-quality knowledge base content to empower end-users on Microsoft 365 environments (Teams, SharePoint, Exchange).

skills & experiences required.

Experience: Minimum of 3+ years of experience leading or supervising an IT Operations/Service Desk team within an enterprise environment.
Technical Frameworks: Proven track record running Incident, Problem, and Change Management pipelines, including experience running a CAB.
Automation Toolkit: Demonstrated hands-on experience designing workflows (e.g., Power Automate, n8n) and setting up infrastructure monitoring/telemetry dashboards (ideally Grafana).
People Management: Strong passion for mentoring, creating structured training pathways, and developing succession plans for technical staff.
Communication: Exceptional verbal and written English communication skills, with the ability to remain clear, calm, and analytical under pressure.

skills
no additional skills required
qualifications
no additional qualifications required
education
Bachelor Degree

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summary

hong kong
HK$50,000 - HK$60,000 per month
permanent
full-time

specialism
information technology
sub specialism
infrastructure, network design & support
reference number
91M0272449_8608792154104675941

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anson chau

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it team lead (50-60k monthly).

job details

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education

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reference and background check.

the perfect job for you.

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get in touch

anson chau

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