Role Overview:
You will oversee the end-to-end payment lifecycle, ensuring that both back-end processing and front-facing cashier services are executed with precision, speed, and a customer-centric focus.
Key Responsibilities:
- Lead the Payment Operations team to deliver superior payment and cashier services that consistently exceed the expectations of both distributors and customers.
- Oversee the efficient processing of daily transactions and the resolution of complex payment inquiries to maintain service continuity
- Manage daily payment operations across back-end functions and customer service centers to ensure smooth, uninterrupted processing.
- Guarantee that all payment workflows strictly adhere to internal audit standards, as well as legal and regulatory guidelines.
- Proactively identify and investigate suspicious transactions to minimize financial and operational risks.
- Act as a primary liaison between internal departments—such as Finance, Legal, and Compliance—and external banking or service providers.
- Track and analyze KPIs to ensure the team meets all Service Level Agreements (SLAs) while fostering continuous service improvements.
Key requirements:
- Educational Background: A Bachelor’s degree in Business, Finance, Mathematics, or a related discipline.
- Industry Experience: At least 8 years of relevant experience within the insurance, banking, or financial services sectors.
- Technical Expertise: Proven proficiency in cashier management and digital payment processing, alongside advanced data analysis skills in Microsoft Excel.
- Leadership & Vision: Demonstrated ability to lead teams in fast-paced environments, with a results-driven mindset and strong project management capabilities.
- Communication & Language: Excellent interpersonal skills with the ability to collaborate across diverse stakeholders in both written and spoken English and Chinese.
