Position Summary:
Our client is a leading firm in the insurance industry.
We are seeking an accomplished and results-driven professional to join our team as the Head of Operations. This pivotal role involves working closely with the leadership team to design and implement business strategies while overseeing customer-related operational functions. The successful candidate will ensure the company’s business objective is met by driving operational efficiency and delivering exceptional customer satisfaction.
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Key Responsibilities:
- Supervise the Operations team to ensure service lines, systems, processes and procedures are operating efficiently.
- Ensure daily operations adhered to internal guidelines, policies, and procedures.
- Collaborate with stakeholders to align operational plan with the company’s growth objectives and development priorities.
- Optimize productivity and cost efficiency within customer support functions by ensuring effective resource utilization.
- Enhance service quality to improve customer satisfaction levels.
Requirements:
- Minimum 10 years of experience in insurance, operations, or related fields.
- Bachelor’s degree in business, finance, or any related disciplines.
- Customer-centric with strong business acumen and analytical skills
- Solid experience in managing and delivering projects successfully.
- Excellent communication skills in both written and spoken English and Chinese.
- Proficiency in MS Word, Excel, and PowerPoint.
This role offers an exciting opportunity for a strategic leader to make a significant impact on the operational success of a leading insurance firm. If you are passionate about driving efficiency, innovation, and customer satisfaction, we encourage you to apply.
