customer service officer (general insurance).

• Handle a high volume of inbound calls efficiently and professionally, addressing customer inquiries related to personal lines general insurance products, such as home, travel, motor, and personal accident insurance.

• Provide accurate information regarding policy coverage, terms and conditions, premium payments, and renewal processes.

• Assist customers with policy amendments and updates.

• Provide initial support for claims inquiries, guiding customers through the reporting process.

• Resolve customer issues and complaints effectively and empathetically, escalating complex cases to relevant departments when necessary.

• Maintain precise and up-to-date customer records in the system.

• Adhere to company standards, regulatory requirements, and service level agreements (SLAs).

Who We Are Looking For:

• Essential: Must have prior working experience within the insurance industry with a strong background in General Insurance (GI).

• Proven experience in a customer service, call center, or direct client-facing role is highly preferred.

• Familiarity with personal lines insurance products (e.g., home, travel, motor) is a significant advantage.

• Excellent communication and interpersonal skills, with a clear, professional, and patient telephone manner.

• Strong problem-solving abilities and a genuine desire to help customers.

• Ability to work effectively under pressure and manage multiple tasks simultaneously.

• Proficiency in both written and spoken English and Cantonese. Fluency in Mandarin is a definite plus.

• Proficient in using common office software and capable of quickly learning new systems.

• Candidates holding relevant insurance qualifications (e.g., IIQE Paper 1 & 2) are highly desirable.

What We Offer:

• A stable and supportive work environment within a well-established organization.

• Competitive remuneration package and comprehensive benefits.

• Opportunities for continuous learning and professional development.

• A collaborative team culture focused on delivering excellent customer service.