My client is a leading bank and they are looking for a Customer Service Officer to support e-banking implementation serviceabout the job.
Provide Internet Banking implementation services
Guide customers through the software installation process
Assist in troubleshoot system environment problems and escalate to internal department
Provide specialised technical support for Internet Banking to internal teams
Handle assigned projects and ad-hoc tasks by management
skills & experiences required.
Tertiary education or above
With at least 2 years relevant experience in technical support or customer services
Strong knowledge in internet banking system, mobile apps and cybersecurities principles
Excellent problem solving skills and communications skill
Proficient in written and spoken English, Mandarin and Chinese
Immediate available is preferred
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about the company. My client is a leading bank and they are looking for a Customer Service Officer to support e-banking implementation service
about the job.
Provide Internet Banking implementation services
Guide customers through the software installation process
Assist in troubleshoot system environment problems and escalate to internal department
Provide specialised technical support for Internet Banking to internal teams
Handle assigned projects and ad-hoc tasks by management
skills & experiences required.
Tertiary education or above
With at least 2 years relevant experience in technical support or customer services
Strong knowledge in internet banking system, mobile apps and cybersecurities principles
Excellent problem solving skills and communications skill
Proficient in written and spoken English, Mandarin and Chinese
Immediate available is preferred
skills
Customer service, e-banking
qualifications
With relevant client service experience
education
Associate Degree/Diploma
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● Investigate suspicious transactions reported from business units and prepare suspicioustransaction reports for MLRO to review● Investigate and document reasons for closing name screening alerts and transactionmonitoring alerts● Coordinate ABC due diligence on vendors or other third parties to ensure the compliance withlocal, Group and regulatory requirements● Provide AML, sanctions and anti-bribery and corruption ("ABC") related advice to businessunits t
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about the company.My client is a leading financial services company that offers a wide range of services to both individual and institutional customers and they are looking for a Client Service Specialist to join their winning team.about the job.Manage all client correspondence such as scanning, retention, and mailing and respond to or distribute internal and external inquiries in a timely mannerWork closely with the operations team to ensure the efficient
about the company.My client is a leading financial services company that offers a wide range of services to both individual and institutional customers and they are looking for a Client Service Specialist to join their winning team.about the job.Manage all client correspondence such as scanning, retention, and mailing and respond to or distribute internal and external inquiries in a timely mannerWork closely with the operations team to ensure the efficient
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