Customer Service Officer (Customer Service Center)
Key Responsibilities:
- Provide exceptional face-to-face customer service at our service centers.
- Assist customers with their insurance claims and general policy inquiries.
- Explain complex insurance information clearly and concisely.
- Maintain a professional and presentable appearance at all times.
- Handle customer feedback and resolve issues efficiently and empathetically.
Key Requirements:
- Previous experience in a customer service role, ideally face-to-face.
- Experience in financial services and insurance is an advantage.
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Excellent communication and interpersonal skills.A strong customer-centric approach and a desire to help.The ability to explain detailed information clearly.A professional and presentable demeanor.Fluency in Cantonese and English (Mandarin is a plus).show more
Customer Service Officer (Customer Service Center)
Key Responsibilities:
- Provide exceptional face-to-face customer service at our service centers.
- Assist customers with their insurance claims and general policy inquiries.
- Explain complex insurance information clearly and concisely.
- Maintain a professional and presentable appearance at all times.
- Handle customer feedback and resolve issues efficiently and empathetically.
Key Requirements:
- Previous experience in a customer service role, ideally face-to-face.
- Experience in financial services and insurance is an advantage.
- Excellent communication and interpersonal skills.
- A strong customer-centric approach and a desire to help.
- The ability to explain detailed information clearly.
- A professional and presentable demeanor.
- Fluency in Cantonese and English (Mandarin is a plus).
