about the company.
an established global provider of cross-border e-commerce, postal, and parcel logistics solutions.
about the team.
You will join a supportive, fast-paced customer operations team working closely with corporate clients, internal operations, and overseas offices to ensure smooth daily service delivery.
about the job.
- Act as the main contact for corporate accounts, managing daily service inquiries, shipping requests, and quotes.
- Monitor international cargo/parcels end-to-end and provide proactive status updates to clients.
- Troubleshoot transit delays, customs holds, or shipping errors quickly.
- Work with internal warehouse teams and overseas hubs to ensure timely delivery.
skills & experiences required.
- Diploma or Degree in Logistics, Supply Chain, Business, or a related field.
- Around 2 years of customer service experience (experience in logistics, freight forwarding, or e-commerce supply chain preferred).
- Patient, detail-oriented, and customer-focused.
- Good command of written and spoken English and Chinese (Cantonese & Mandarin).
