job details

about the company. ...

My client is a leading insurance company and they are looking for Customer Service Advisor (Hotline) to join their winning team.

about the job.

Handle customer enquiries regarding activities related to underwriting, policy owner service or claims status
Report and escalate problems or potential crisis or complaints to superiors for service improvement
Work closely with business partners to resolve complaints and proactive follow up with customers
Document call activities in system, log sheet or send email to related partners
Perform ad hoc activities assigned by supervisor

skills & experiences required.

Tertiary education or above
With at least 2 years' customer service experience in any industries
Holder of IIQE 1, 3 is a must; with IIQE 2 & 5 is preferred
With good interpersonal and communication skills, attentive to details, well organised and good problem solving skills
Good command of spoken in English and Chinese
Immediate available is preferred

about the company.
My client is a leading insurance company and they are looking for Customer Service Advisor (Hotline) to join their winning team.

about the job.

Handle customer enquiries regarding activities related to underwriting, policy owner service or claims status
Report and escalate problems or potential crisis or complaints to superiors for service improvement
Work closely with business partners to resolve complaints and proactive follow up with customers
Document call activities in system, log sheet or send email to related partners
Perform ad hoc activities assigned by supervisor

skills & experiences required.

Tertiary education or above
With at least 2 years' customer service experience in any industries
Holder of IIQE 1, 3 is a must; with IIQE 2 & 5 is preferred
With good interpersonal and communication skills, attentive to details, well organised and good problem solving skills
Good command of spoken in English and Chinese
Immediate available is preferred

skills
Life insurance / Group medical / Pensions
qualifications
Holder of IIQE 1, 3 essential; with IIQE 2 & 5 is preferred
With customer service experience
education
Associate Degree/Diploma

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summary

hong kong
HK$20,000 - HK$25,000 per month
permanent
full-time

specialism
insurance
sub specialism
operations
reference number
91M0269115_3087363150308356654

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gigi leung

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customer service advisor (hotline, insurance company).

job details

skills

qualifications

education

share this job.

the application process.

apply with randstad.

we’ll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

get in touch

gigi leung

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