Client Relations (Senior) Associate, Life Insurance
We are looking for a dedicated and experienced Senior Officer / Officer to join the Client Relations team. This role is crucial for providing customer service and professional advice and support to our clients, contributing directly to our company's objectives.
Key Responsibilities:
- Deliver outstanding customer service and support management to clients by following company objectives.
- Engage in cross-team collaboration as assigned to ensure operational efficiency.
- Cooperate with operational teams to provide excellent services to both internal and external customers.
- Handling assigned ad-hoc duty by manager's request.
- Ensure all service are performed correctly and comply with regulatory requirements and company guidelines.
Key Requirements:
- Bachelor's degree with a minimum of 2 years of experience in customer services, preferably in the life insurance sector.
- In-depth knowledge of life insurance operations and systems.
- Experience in complaint handling is a definite advantage.
- Excellent customer service manners and strong interpersonal skills.
- Good written and spoken communication skills in both English and Chinese.
- Self-motivated and capable of working independently.
- Proficiency in Chinese and English typing.
Candidates with less experience will be considered for the Officer role.
